user
Starbucks
7517 S Cass Ave, Darien, IL 60561, United States
Appearance
Starbucks
Comments
Ow
Review №1

There was not even a lot of cars when I purchased this drink, not only did it take 20 min to get this drink. Almost half of my drink is missing, when I went to go switch it out the worker told me it was because of a “light ice” modification. I been drinking Starbucks for over 12 years and this is the first time this has happened.

ur
Review №2

I started using this location because the other starbucks near me wouldn’t let me place a pick up. I love this one. It’s a little further from my job but really worth it. I don’t know her name but the barista with blonde hair and bangs normally around 12ish is super sweet. I love her she’s always so nice and friendly.

An
Review №3

I went thru the drive thru & ordered 2 black shaken iced teas. They were refreshing & delicious!

Ta
Review №4

Inside Cafe is closed randomly all the time. Very inconvenient for people trying to quickly pick up orders. Since I can’t get a refund on my mobile order I have to waste my time waiting in this line. Not happy at all with this location

Ci
Review №5

Ive been to two different Starbucks early afternoon (twice each) in the last two days looking for a slice of Lemon Loaf. They claim to serve their sweets all day long. No lemon loaf either day...a bit disappointing. I also ordered some sweetened Peach Iced tea today. I could taste no sugar at all. Waited until I got home to sweeten it. Maybe next time...

Ch
Review №6

Spacious, friendly, fast.

Ig
Review №7

I like this Starbucks a lot because of them getting every order right without any issues. However, the drive thru line can take you 30 minutes to get through. I’ve actually timed it to be around 26 minutes if you come after 9am.Quick tip: if you are passing by, place an order online through the mobile app and it will be ready exactly when the app tells you. So if you order and it says estimated time to be 10 minutes, it will be ready in 10 minutes. Haven’t had to wait at all this way.

Da
Review №8

Great ..had a pleasant experience no complaints. I even thought ok the time to observe how everything was running..the employees took good care of the customers and were all working on something..unlike most of the places I see in my daily routine ;)

Em
Review №9

The service is always great here. Everyone is super friendly and nice!!

Ce
Review №10

Make great coffee, super nice workers

ro
Review №11

75 St & Cass in Darien is the worst Starbucks location I’ve ever been. Service is the slowest especially drive thru. Usually 20 min wait with 5 cars in line . This time was 30 min wait with 6 cars before me. This is happening every time.

Be
Review №12

Staff were very quick and efficient. Lots of coffee selections and a dine-in covered exterior section. Great place to pick up coffee on the go or meet friends.

Wi
Review №13

The line here is always horrible well like any Starbucks but the parking lot makes it worse. That is why I was super impressed how fast we went through that line and got our drinks. The drinks were prepared well and the employees were friendly.

El
Review №14

This place has the friendliest staff! I had no idea how to use the app, but they helped me through it! Theyre quick and the place is really clean and cute.

Sh
Review №15

Love the employees there. Great customer service and very professional!

Al
Review №16

Shout out to Caroline at the drive thru who was super sweet and helpful when I accidentally placed my mobile order at the Starbucks down the street. I felt like a moron but she was so kind and whipped up my drink for me super quick, no questions asked. Much appreciated. Will definitely be back. Thanks Caroline!

Na
Review №17

Quick drive through!

Ky
Review №18

Guy behind counter tells me to wear a mask while him and other employees arent even wearing theirs properly/lowering them and other customers arent wearing one at all

Ja
Review №19

I dont know were to begin, they have so much praise from me. It like goung into your own home and enjoying your coffee. From management to the baristas they are PERFECT. I walk in and they all say Hi Jan, they all know my regular coffee and before i get to the counter my coffee is done.They are a great team together. I look forward every morning to visit my friends at my starbucks!

Ni
Review №20

Located off of Cass & 75th in Darien. The lobby is a little inconvenient to get in and out of during busy times. There is a Chase bank next door, along with Chiba sushi house and Nothing Bundt Cakes. The service is always extremely friendly and the employees seem happy to describe any drink you ask about. Make sure you sign up for Starbucks rewards on the app so you can rack up points toward free drinks/treats. Overall a pretty standard location with a small seating area outside.

Ar
Review №21

Good location, nice people.

Tr
Review №22

This Starbucks is the definition of inconvenience.

Al
Review №23

Drive thru takes a great chunk of time in the mornings but never a problem if youve got time. The only minor issue Ive had here is when I ask for extra pumps of caramel for my iced caramel macchiato, they are never extra.. and when I go to revisit and ask for extra x2 it always turns out the same. Otherwise this is a great starbucks and the employees are nice

He
Review №24

Quick and easy- ordered ahead and picked up in the drive through

Ja
Review №25

Second best Starbucks I have ever been to. Never mess up my coffee order and they are always smiling. It’s always nice to walk into a place and the employees are smiling.

An
Review №26

Nice people..Fast service..👍

Na
Review №27

Came to buy flowers for my cousin who just had a baby. Saw the gorgeous flowers and decided to gift myself my own bouquet!! The owner did not disappoint!! These flowers look amazing on my dining room table!! Seems like my little boy loved them0 to!! Thank you so much!!

Ma
Review №28

It was a long w as it because of all the business they get. Always worth the wait

Me
Review №29

Order online pickup, then waited another 30min for my coffee, and it was wrong, and the staff couldn’t provide a refund when I wanted to just cancel my order. Poor service. Do better Starbucks.

An
Review №30

Friendly service, excellent Lemon cake

Ke
Review №31

I had an awesome nitro coffee here.

St
Review №32

Clean, fast, accurate. Has never messed up an order yer.

Ya
Review №33

Great staff! Great service

Bi
Review №34

Horrible absolutely horrible

Ja
Review №35

My favorite location!! Super nice to me all the time, always have a good sense of humor, super friendly! And when i go with my dog to get a puppachino, they always welcome us in the drive thru! Love this place

Le
Review №36

Good coffee fast line.

La
Review №37

This is honestly the worst Starbucks I’ve ever been to every time I come here there’s a problem or mistake. Most of the baristas here have an attitude whenever I come. I live not even a minute away from this location which is why I come to it so often. There has only been 1 good experience when a shift manager was working and she was very friendly, and got my order right. I’m not sure what her name is but she has glasses and brown hair. She is GREAT. Some serious changes should be made with the other partners. I worked for Starbucks for 3 years and I know how they talk to me is unacceptable. For now on I’m going out of my way to get starbucks from a different location.

Ky
Review №38

Drive thru was long. They ran out of my favorite coffee, white chocolate mocha. Didnt want to get any other drink but just this time. Guess they didnt have donut I wanted either. This is why I dont go there much anymore. Very pricey than DD. ah well...

Mi
Review №39

Love everything aboit Starbucks. Such a friendly staff

La
Review №40

Staff is very kind, always a great experience when coming here!

Ja
Review №41

Absolutely Amazing. Would recommend to anybody and everybody

Ka
Review №42

Incredibly slow in the morning even when ordering before hand.

Ad
Review №43

Slowest Starbucks in existence. 20 minutes via drive-through almost every time at least. This is in the morning, with the parking lot empty. Youd think the drive through would be fast as its the only focus. Theyd get 0 stars if it was an option, but the really friendly hockey fan lady in the drive through and Matt deserve 10 stars. Ive been here with 2 cars in the drive through and still managed to wait 15 minutes.

Sh
Review №44

Dont know when they are open any more,hours had change so I stopped going.

Ib
Review №45

We like the macha tea. We make our own to imitate but not as good.

Ry
Review №46

When you go to a Starbucks you know the quality of coffee and food youll be getting, so what sets one apart from the next is the people who work at them.So when I say this location has the most friendliness, intelligence, and quick wit that at all points stays friendly and not overbearing, it truly offers the details that make good into exceptional.While I dont know if all shifts are so excellent at this location, Id recommend the morning shift to anyone. Anyone who has employees should find out what makes this crew so amazing and emulate them.

Ha
Review №47

This location has become terrible. Bought an espresso frappe last week. Espresso was burnt. Came back 3 days later assuming it was an accident. Happened again. Went back today to try the honey almond milk white flat. Was served sour old stale coffee. It wasnt even drinkable. Please clean your coffee pot and use fresh beans every once in a while. Im out $19 for coffee I couldnt even drink.

Ch
Review №48

Nice and friendly staff. My chai latte was on point.

Su
Review №49

Quick, great service and great peppermintMocha coffee!!!

Pa
Review №50

Excellent service, very nice atmosphere, extremely clean, and great coffee! This goes for most Starbucks but I had to write a review of the consistent pleasant experiences Ive had going there. They are attentive, quick, and very detailed.

Ne
Review №51

Worst experience in my life, after waiting 35 min in line to place an order we had to wait additional 20 minutes and then after asking they were not even aware of our order, by the time they figure it out what to do with this scenario I asked for my money back. The supervisor was very rude she didn’t even apologize. This Starbucks was amazing when they opened but the last several times is disappointing, I would never go back there, they just lost me as a customer and everyone I know.

Ya
Review №52

Such a calming place, not too loud, not too quiet. Had a meeting there and we could hear each other perfectly and my coffee was made to my liking.

Ka
Review №53

Very bad experience! Will never go back there again! Waited 30 minutes for my coffee when I asked about it I was told I already took it...Lady there was very mean. She did not apologize or offer to make my coffee. I did not get my money back either. I was told to stand in line to get my money back (7 people in line). Unbelievable. Very bad customer servise.

Le
Review №54

People go nuts for this place

Ai
Review №55

Very slower

Ma
Review №56

Their wall is really cool! I wanted to take a picture but I didnt want to bother the people sitting at a table in front of it. Oh and the service is great too I was promptly greeted when I approached the counter after I was done being memorized by their awesome wall about coffee agriculture.

As
Review №57

Nice coffee shop, but it always seems packed in. Hard to find a seat. Convenience must be part of the charm. I had a hard time with my selection and did not get much advice from barista. I guess if you regularly go to a Starbucks, they expect you to know what to get...sorry guys I dont do Starbucks often.

St
Review №58

Love this Starbucks. Service is great. I frequent this this place too often lol

An
Review №59

Waste of timeYou guys should close this store or hire completely new personal0 stars

IL
Review №60

Update you F.....g hours

Je
Review №61

Terrible service. Waited 35 minutes just to get cold sandwiches and my drinks wrong.

Vi
Review №62

This location is unapologetically slow. It’s one thing to be busy, it’s another to drag your feet when you’ve got cars wrapped around the building just trying to get coffee. Why not ask people with long orders to pull over somewhere? At the very least, can you just say “sorry about the wait” at some point while I’m in the middle of handing you over my money? Need to reconsider coming here. Starbucks on Plainfield and 83 might be the better choice, or just the Dunkin’ across the street here.

Am
Review №63

Love the #Dragonfruit #Coconut drink!

Ch
Review №64

This might be the slowest Starbucks in existence. Unless you go at some random time, the drive-thru is ridiculous. Same for the most part on the inside. Better to go to another one nearby.

An
Review №65

Great staff and excellent seating. Plenty of regular hight seating (I think the tall seats are uncomfortable) and plenty of outlets.

Sc
Review №66

Busy, so service was slower than normal. But outside of that its a regular old Starbucks, nothing special or out of the ordinary. Seems like the drivethru was the focus and was getting quicker service and attention.

Ka
Review №67

Ordered a Caramel Frappe and a Cakepop. I was served my Cakepop and was waiting for my drink. And I waited.....and waited.....6 employees and not one asked if I needed anything. Finally I asked if they were making my drink and was rudely told I had to wait a minute. Horrible service. I guess Ill go back across the street to Dunkin.

Kr
Review №68

Super helpful and the people are so friendly. They went out of their way to help an make our puppy even got extra attention.

St
Review №69

Great service and drinks. There was a little bit of a wait, but the baristas there are always nice. I love that there is a drive thru.

La
Review №70

This Starbucks location is fairly new and the whole staff is awesome. Amy and this other guy, I dont know his name are two of my favorite Baristas.Good job guys✌🏾💕!!!

As
Review №71

Great location - its close to my work so its super convenient. I do not care for the morning staff though. I am a huge Starbucks fan and I wont come to this location unless its an emergency. There is a girl with curly short hair who has a stick up her butt and never smiles. I thought she was having a bad day but its been every time I come in. I came in this morning and didnt get a single smile and everyone was rude and that was my last straw. I will no longer go to this location.

Na
Review №72

Coffee. Caffeine. Dark roasted. Nice quiet atmosphere. I should come here more often.

Je
Review №73

The atmosphere is nice and quiet... Also the way its set up and the inside looks small and cozy.... So its amazing... The coffee, almost impossible to complain

Wi
Review №74

The staff was great! Super friendly even after having been working all night. My wife always goes to this Starbucks and always says they are great.

Ch
Review №75

Stopped at the drive thru to pick up a pumpkin spice latte with a gift card. Yum. Friendly staff too.

Ja
Review №76

Cozy, well ventilated and bright atmosphere. The friendly staff Always get my order right, which is often matcha tea over ice with almond milk. It’s friendly, close to everything. Great place to meet anyone!

As
Review №77

Slow service. Cloud macchiato barely had any coffee. And they were out of venti straws. A disappointment for what you expect when going to a Starbucks.

Ti
Review №78

I paid for a Venti Iced Macchiato.. once it settled the cup was only 1/2 full... For the price I paid for my drink I was very disappointed. I have never had this experience at any other Starbucks. Usually my drink is overflowed. Very bad rushed experience.

Ja
Review №79

Ive been going here since the venue has opened, Ive always had wonderful customer experience here. David and Elizabeth at this location are what Starbucks employees should represent, manners, politeness, respect, willing to work with your order. Cheers to you guys!

3r
Review №80

This is one of our go-to spots for a quick pickup before our exterior painting estimates in the area. Great service and nice people!

Am
Review №81

The baristas here are the friendliest Ive ever met.EDIT: Id forgotten Id already reviewed this place, so Im revising it to say that i was so excited with this location first opened up along my commute to work. Im moving this weekend and will no longer be driving by here, which makes me feel sad because the morning drive through staff is so friendly, upbeat and kind. Getting my coffee from them in the morning always makes my day!

Ev
Review №82

While the coffee is what I have come to expect from Starbucks, the staff was very disappointing. I was there this morning to pick up a couple of coffees and while I was waiting in line several of the staff members were loudly making fun of a customer who called in to complain about an issue. Of course, it would be naive to think that this kind of talk amongst coworkers doesnt happen in private, but this was being done in front of the people waiting in line inside. Very poor taste and judgement.

Ka
Review №83

My life improved 110% since this Starbucks opened near me, although I only treat myself once every couple weeks. Of course the coffee is the same at every Starbucks (wonderful) but what makes this place extra special is the delightful staff. I cant help wincing every time I hear the price, but after Amy smiles and says something uniquely witty as shes handing me my cup of promise, I know that today will be fantastic and its entirely worth it. If I ever venture inside Ill post an update on the staff there too!

Jo
Review №84

Great staff, good products, very slow in the morning, was almost late to work.

El
Review №85

The lady who takes care of the drive thru orders is amazing. I go to this location at least twice a week and never had a bad experience. She’s always very patient and friendly even when I am not sure about my orders bec it’s for my coworker she helps me figure out what it is. I hope you continue doing a great job! Thank you very much!

Be
Review №86

Great coffee, fast service, order correct. What more could you ask for? Oh, I know the Starbuck survey always ask if the employees made an effort to get to know you. Sadly not me nor the other 20in line. They did manage to prepare everyones order quickly and correctly, so that has to count for something.

BB
Review №87

Out of products on busy/happy hour days, & only allows 1 sale-priced item while some other locations do not limit qty. Also, sloppy sandwich assembly w/underdone [turkey] bacon... needs work!!!

SA
Review №88

FYI,Please dont go to the store during peak time. They loose track of orders and drinks dont taste the same.And Dont order anything that takes more than 2 minutes to prepare you will never get it.

Ne
Review №89

The barristas here are what sets this Starbucks apart! A great crew.

Jo
Review №90

Great drinks

br
Review №91

Horrible customer service, manager with red orange hair was completely ignorant. Terrible terrible. She should not be a manager !!!!!! No ability to talk like an adult and very nasty mean

Ad
Review №92

Has unisex 🚻 bathroom. They will make your drink right.

co
Review №93

The coffee is a bit too strong but it was still really good, recommend if youre a caffeine addict lol

ツB
Review №94

Very professional and great service at the drive-through

Ra
Review №95

This is my favorite Starbucks in the area. They are fast and super friendly!

Tr
Review №96

Always consistent with my caramel machiatto.

AJ
Review №97

Busy and fast. Dining room suffers a bit with needing attention. No napkins or creamer. Bathroom clean.

ko
Review №98

You are the best.

Je
Review №99

Super friendly staff in the morning. Always smiling and positive attitude. Really brightens my mornings.

Ke
Review №100

Too many soy-boyz and that one tall handsome guy is an absolute Mad Lad!!!!

Information
66 Photos
100 Comments
4.1 Rating
  • Address:7517 S Cass Ave, Darien, IL 60561, United States
  • Site:https://starbucks.com/
  • Phone:+1 312-833-2013
Categories
  • Coffee shop
  • Breakfast restaurant
  • Cafe
  • Coffee store
  • Espresso bar
  • Internet cafe
Working hours
  • Monday:5AM–9PM
  • Tuesday:5AM–9PM
  • Wednesday:5AM–9PM
  • Thursday:5AM–9PM
  • Friday:5AM–9PM
  • Saturday:5:30AM–9PM
  • Sunday:5AM–9PM
Service options
  • Outdoor seating:Yes
  • Delivery:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Fast service:Yes
  • Great coffee:Yes
  • Great tea selection:Yes
Popular for
  • Breakfast:Yes
  • Lunch:Yes
  • Solo dining:Yes
  • Good for working on laptop:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Coffee:Yes
  • Prepared foods:Yes
  • Quick bite:Yes
Dining options
  • Breakfast:Yes
  • Lunch:Yes
  • Dessert:Yes
Amenities
  • Restroom:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
  • Cozy:Yes
Crowd
  • College students:Yes
  • Groups:Yes
  • Tourists:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations