user
McAfee Heating & Air Conditioning
4750 Hempstead Station Dr, Dayton, OH 45429, United States
Appearance
McAfee Heating & Air Conditioning
Comments
Te
Review №1

From the beginning Drew explained every detail of what would happen during the process. When Michael and Joe arrived, they quickly got to work. The entire heat and AC system was installed properly and promptly. Im very happy with all that was done. Everyone was friendly, helpful, and courteous. Kudos to all involved.

Dk
Review №2

We have been using McAfee H & A to maintain our in-home heating and air conditioning for about 3 years. We have been very satisfied with our service and planned to have them replace both systems in the near future. Unfortunately our furnace decided to expedite that decision at the end of February and we found ourselves in a COLD house. We reached out to McAfee and someone was available to quote the new system/s the next day. Drew E. thoroughly discussed all options, accessories, installation inclusions & costs. We were put on the next available date on the following week. On the day of the installations, our technicians, Michael F and Ken S arrived on time and got right to work. Care was taken to cover traffic areas and their work was done expeditiously, with attention to detail and workmanship. After all installation was completed, another employee, Chris, availed himself to cover in great detail the new, sophisticated thermostat control for both systems. We were thrilled to put away our “space heaters” and enjoy the comfort of a quiet and efficient furnace once again. Special thanks to all who were involved in making that happen. God bless you for being a caring and efficient company with GREAT employees!

Br
Review №3

A Customer for life. Their experienced salesman Danny P. provided the right quality system for our needs which included a dehumidifier. Their on site metal shop custom made our HVAC base for a perfect fit to ensure no leaks around the base of the unit. Installers Michael F. and Joe C. were responsive to our questions and feedback doing a superb job ensuring a well sealed, clean installation of both interior and exterior units. We also took advantage of their monthly maintenance plan which includes all filters, check ups and repairs FOR LIFE, at about $40 a month. Why go anywhere else?

C
Review №4

I must say this was the best experience Ive ever had. Mike and Joe did an outstanding job. Very professional, courteous and knowledgeable. They went over how and what they were going to do. No pressure on other products and services but did mention about them. Good stuff here folks.

je
Review №5

McAfee sent out a technician the same day I called. An approximate time of arrival was agreed upon, and Robert (the technician) called me 15 minutes before he was going to show up at my house. Robert assessed the situation quickly and explained everything in easy terms that I could understand and we discussed a couple of options. Robert was very down to earth and easy to communicate with. Furthermore, Robert was professional and very respectful of my home, and wore shoe coverings before entering. I dont have a single negative comment to add to the experience.

Th
Review №6

Excellent as always! Chris and Steven had old out and new in before 4pm! Great new system that will last for another 30 years. Danny, who did the estimate recommended a lager ac unit for the house and I can’t wait to try it this next week.

Ro
Review №7

Mike and Joe were very nice and friendly and done a great job cleaning our air ducts and they even suggested a air purifier which I purchased. The I waveR and they installed while they was here. I recommend to all my friends and family to use McAfee. We just bought this house about 4 months ago and the McAfee system was here already so I called McAfee and we got on the family comfort plan we had them come out about our humidifier. It needs a new solenoid which I will have installed in the fall. I also made appointment to have the A C tune up done in a few weeks. Thank you so much McAfee you are definitely the best.

A
Review №8

I enjoyed working with the McAfee team! Danny came out and gave me an estimate for a new heat pump system. He was friendly and answered all my questions. There was no high pressure sales pitch and he was responsive when I contacted him days later with new questions.On install day Mike and Steve were early. They were professional, friendly, and gave me a thorough run down of the system before they left. It was a pleasure to work with them!Later the same day Robert knocked at our door. He was there to double check the installers work and make sure everything was up to code. Robert was also professional and willing to answer questions.I had no idea he was coming. I was very reassured to see how thorough the McAfee company is!

Bi
Review №9

Had a new furnace and A/C unit install by Steven L and Janson B this week. It was an outstanding experience. They were here when the promised and the install was in my estimate perfect. They were knowledgeable, professional and extremely pleasant. They were very respectful of our property and left the job site cleaner than when they arrived. They are outstanding representative of McAfee. Ps. They also reviewed the equipment operation in detail and stress to call if we had any questions. Thank you for the great job. Bill and Carla Thornton.

Pa
Review №10

Troy just performed our A/C PM and was very professional and thorough. He was friendly and personable. We have been on the McAfee Comfort plan for many years and remain very satisfied with this service. Although our unit is old we have never been pressured to replace it.

j
Review №11

Service Agent Josh was terrific. He was thorough, knowledgeable, and professional. His ability to analyze the problem with my furnace and fix the problem was outstanding. Don’t let him get away, great employees are the lifeblood of a company. I think you should give him a raise and I am not a relative. Thank you, McAfee.

Ch
Review №12

Mike and Joe came out to clean our air ducts and they were wonderful! They showed up at the time they promised, they were professional, friendly, and very efficient. They showed us the before and after pictures and they did and amazing job. We highly recommend them! Thanks Mike and Joe!!

Ja
Review №13

We had our air ducts cleaned out by Mike and Jason. They were very respectful of our home and pets and did a very thorough job. They took some before/after photos of our ductwork that were pretty incredible. We had decades of pet hair buildup and the guys were able to remove it in a matter of minutes. Strongly recommend this service.

Hu
Review №14

The representatives Mike and Joe did an absolutely amazing job, they went way over and beyond for my grandmother. They were extremely professional and respectful. They did a really good job on the air duct cleaning.

Br
Review №15

We had our air ducts cleaned by Mike and Joe. Our air ducts are the original ductwork in a 70-year-old home and it was apparent they had never been cleaned before. Mike and Joe did a thorough and professional job and we couldnt be happier with the result. We highly recommend McAfee for any HVAC service. They have installed both our current furnace and air conditioning systems as well as performing the duct cleaning service. McAfee (plus Mike and Joe) gets five stars from us!!!!

Ka
Review №16

On March 4, 2021 Michael F. and Ken S. installed a new heating/air conditioning/thermostat system in our house. Professional, friendly, knowledgeable guys. Took away all of the old system and didnt leave a speck of dust for me to clean up. I meant to leave this review earlier but life got busy and I just found my paperwork when I was doing my filing today. It was a pleasure having them in our home. Its always a great experience dealing with McAfee employees.

Ge
Review №17

I have used McAfee for service since the past 10 years. They repaired old heating/cooling system and also installed a new system in my home. Their work has been excellent and done in a professional, knowledgeable, courteous manner. Highly recommend this company to neighbors and friends.

Na
Review №18

Mike and Jason are ten star! After the last snowstorm hit, they even cleaned the driveway when they had to reschedule the service because of the icy conditions. So very nice and above the call of duty.They cleaned all of my vents today and were so professional and personable. Thanks.

Th
Review №19

Excellent customer service. Very professional and caring. Went out of their way to make special accommodations for my family since a cancer patient lives at the premises.

Je
Review №20

I would definitely recommend McAfee to anyone. I am a customer for life. Everyone I dealt with was amazing and James, the Technician was great. He explained everything to me. First time customer and extremely pleased with the service.

Ri
Review №21

The technicians performed profession installation. They were very informative on how the job was to be done. And at the end of the job they when over what was done. I appreciate how the area they worked was left clean and in a good appearance. Very profession looking.

To
Review №22

We just had a new system installed. The installers were extremely professional and personable. We couldn’t be any happier with the value and quality of our new HVAC system!

Ja
Review №23

Awesome service. On time, very thorough, and fixed all of my issues. I definitely recommend them if you want the job done right.

Ro
Review №24

Chaz was very professional, polite and on time which is very important in my book.He seemed very knowledgeable and took his time to answer my questions. I was very pleased with his work.

St
Review №25

Mike and Joel that came out and did the cleaning did a wonderful job, spent a lot of time cleaning all the new construction dust in the ductwork. Very friendly, explained the process well, and were very conscientious.

Er
Review №26

Sloppy and non-user-friendly business practices. Spring checkup showed the A/C contactor needed replaced and the condenser coil needed cleaned. Approximately $350. Service tech suggested a package for $387 to include also replacing the capacitor. Approved. Wanted payment on completion by either credit card or check. No Itemized bill available to document the work done or to explain the actual end cost of $398. No receipt for the check I wrote. Very sloppy, unprofessional, unacceptable.

Am
Review №27

I do not recommend this company whatsoever. They were at my house for less than 10 minutes upon arrival and refuse to leave an estimate due to the fact that we had an appointment later on in the day with another company for another quote. Also the fact that both my husband and I were not present they would not leave a quote with just my husband. The salesman stated that they are extremely expensive and if we are shoppingaround then this is not the company that we would want to go with. I spoke with him on the phone about how I was not happy that he wasted not only his time but my husbands time by not providing an estimate. He was extremely rude and not professional. I called the office to speak with his manager to let her know how disappointed and unbelievably blown away I was by his unprofessionalism and disrespect that he had with me and my husband and did not satisfy my needs as a customer looking for a new business to install hour heating and air units. I was told she was too busy to speak to me and she would call me back and have yet to hear back from her. I have never experienced this kind of customer service from any business before and I am in shock for the way that they handled this. I would say to keep looking do not even give this company the time of day to be treated at such a level especially for how expensive and the amount of money that you would be handing them!

Ra
Review №28

Many of my friends have used McAfee. They have all said the are professional, courteous, prompt, and very competitive priced. McAfee also donates so much to the community. The Breath of fresh air ads are inspirational.

Sh
Review №29

Wonderful experience. Had my ducts cleaned after a remodel. They took before & after pictures & what a difference. Mike & Ken worked hard & very knowledgeable. Would use again.

Ab
Review №30

AC circuit breaker was tripped and my safety disconnect burnt. Called them in the late afternoon and was given an appt for the next morning.Troy showed up shortly after giving me a call he was on his way. He confirmed the issue with the safety disconnect and went to work repair after providing what the cost is. The diagnostics and repair took roughly a hour and half. Troy was friendly and answered my question throughly.Was offered their Care Family plan for $20 which also provides a discount on the current and future repairs as well as them coming out twice a year to tune up the AC and furnace. I bought the plan to stay on top of maintenance. If I don’t find any value in the plan then I’ll call to cancel it.

Ri
Review №31

The service was great. Michael F and Steve L were great. They were on time, very professional and friendly. They explained everything that they were going to do. When they finished, they cleaned the area and left it as it was when the arrived. They gave a great education on furnace operation and the thermostat.

Ca
Review №32

Just had Mike and Joe from McAfee clean my air ducts. They arrived right on time, after calling to let me know they were on their way, were very friendly and very professional...just what I expect from the folks at McAfee. Many thanks for the great service, as usual!

Ma
Review №33

I received a new furnace and ac unit on Tuesday. The guys Michael F and Steve L were very professional and friendly. They helped when we had no heat, thank God the weather was warmer. Thank you for your prompt service.

Ke
Review №34

We had an A/C unit installed in July of 2020 by McAfee. Monday our furnace went out. They were here today, Thursday, and installed the new furnace! So awesome! Very respectful, clean, and through. Couldn’t be happier! Thank you McAfee!!

Pa
Review №35

Installation team, Michael J, Ken S., and Joe C., where very friendly, knowledgable and respectful. Did an excellent job installing new heat and air! I will definitely be referring others!

Se
Review №36

To begin we had our carbon monoxide detector go off Sunday night had to call 911 had really high levels of carbon monoxide thank god for our detector going off so we called McAfee they had Michael come out same day we called, he gave us a couple different options to choose he was very efficient,friendly, no pressure attitude..The 3 gentlemen Nick,Jason, Chris who came to install was very professional wore foot booties lol also swept up there mess, also took us on a journey to show us and explain what they did and answerd all our questions..I am very happy with the work its so shiny and quite..Thank you all for the fast and friendly service you guys rock...ps thanks for throwing in the wi fi thermostat.....

Ri
Review №37

I highly recommend McAfee for your air duct cleaning. Mike and Jason did a great job on our air ducts and they were very professional.

To
Review №38

I have used MCAFEE for many years and wouldn’t switch to anyone else. I had new furnace and A/C installed today by Steven Laws and Chris Bryant. Very courteous, informative, clean, patient with my questions and most importantly did quality work!

Bo
Review №39

Arrived on time. Found and fixed my furnace in no time. Josh is very knowledgeable about his trade. Would recommend to everyone.

Vi
Review №40

Top Notch crew fast and polite. They are a good team of experts thank you Michael F, Steven L And James We look forward to continuing business with a great company of workers.

Fi
Review №41

Our heater went out around midnight on the coldest night of the year. After calling several companies for emergency services (several which claimed to be 24 hour and never called us back), most of which either didn’t have the part in stock at the moment (an ignitor) or couldn’t be there until the next morning- we finally called the company we should have called first. McAfee not only answered (a real person), but had someone at our house in less than 30 minutes. The repairs were made quickly and the technician let the heat cycle a few times to ensure it was working properly (about 15 minutes). Even better, they beat everyone else’s prices for emergency service and repair. The technician was professional and courteous. We are loyal to McAfee now! Thank you for such amazing service!

Ja
Review №42

Technicians Mike and Ken performed air duct cleaning and installed the I-Wave-R air cleaner system. Company is professional, knowledgeable and reliable for perform HVAC related services. Highly recommend McAfee for HVAC services.

Ru
Review №43

Technician was very thorough and professional. He called ahead and was on time. He explained that some parts are beginning to show wear and that we may wish to replace them now to avoid problems later.

Be
Review №44

Excellent customer service! Technician was great, explained the work and things we may need to consider. Great with my dogs, who think everyone comes to see them. Thank You!!!

Fl
Review №45

Michael and Steve were awesome putting in our new furnace and a/c. They were professional, efficient and left all work areas spotless when done. A great experience. Thank you.

Li
Review №46

Ive used a few Dayton area heating and AC companies, and have been most satisfied with this company.

Be
Review №47

Excellent experience with McAfee! Thank you for your professionalism (Steven L. & Chris B.) and great price/service.

Ma
Review №48

The whole experience was very professional and the team, Mike and Jason, were very responsive and helpful. They were respectful, even in the times of the pandemic. The experience overall was near perfect!

Am
Review №49

They were knowledgeable, courteous, friendly, helpful and worked quickly. Great service, I will definitely use them again!

Ro
Review №50

Had my air ducts cleaned. They were very thorough and professional. Would definitely recommend them!

Jo
Review №51

Mike and Joe did a very thorough job of cleaning my ductwork and they left absolutely no mess. They were very pleasant to work with.

Da
Review №52

Steven L and Jason B did a great job installing the AC system. Very friendly and professional! Thanks!

jo
Review №53

Mike and Daniel are the titans of ductwork sterilization. Those harmful dust particles and bacteria didnt stand a chance against these high pressure air whip weilding gladiators. My family will sleep easier knowing our home is a clean air sanctuary. Thanks guys!

Ka
Review №54

Chaz was very professional & courteous. I asked him to look at my furnace while he was here even though he was here for the AC maintenance, he did not hesitate at all.Thanks ‼️

Ka
Review №55

I very much appreciate the courtesy and professional guidence of Daniel today! When I get service in the future, please send him.

Mi
Review №56

Mike and Joe were great. Thanks for the quick work

Ja
Review №57

Steve and Ken were awesome...went right to work and didnt leave until it was done right. Ill call them again.

Ro
Review №58

Technician was courteous, knowledgable and helpful in making fiilter recommendations, advising of potential future repairs and replacement costs. Would recommend staff and company to all in need of quality HVAC outfit.

Te
Review №59

What can be said about this company that hasn’t already been stated? Our furnace was acting up and we decided to call McAfee to take a look at it. Well the furnace was on the last legs (20 years old). The technician that came out stated that he could fix it up, but it was only a matter of time. We decided to have a sales person come out and give us an estimate. Upon arriving he gave us many options and saved us money by recommending what was appropriate for our home, because we thought bigger was better. I also asked him to look at our dinosaur of a air conditioner (31 years old). Once again we thought bigger was better. The salesperson let us know he would happily install a more powerful air conditioner, but it wasn’t needed.We did end up replacing both units and enrolled in their amazing comfort club. EVERY person that came out from McAfee (Tyler, Justin, Mike, Conner and the others that I forgot) were professional, punctual and well trained.I can not say enough about this company and it’s employees. Also the owner does so much for the Dayton Community we decided to stay local and support local.

Ha
Review №60

I am incredibly blown away by the professionalism and kindness of the technician I interacted with this evening. Jason, is an absolutely outstanding person and an efficient service technician. He arrived to my home with the most pleasant demeanor and went right to work to address the problem with our furnace. He explained to us the situation and the remedies. He was very thorough, informative, honest, and polite. He was one of those people you meet and feel like you have known forever. My husband and I are so impressed and extremely satisfied with his service. We would definitely recommend Jason and the company to anyone!

To
Review №61

I called Mcafee at 8:45 am on a Sunday after waking up to find my heater wasn’t working. They sent a great tech (Troy) who had my heater working by 10:45 am, and for a very reasonable price. I’ll definitely be using Mcafee for my HVAC needs in the future.

Ma
Review №62

I just had my air ducts cleaned and I am extremely satisfied with McAfee. From the First call to schedule the appointment to the service technicians Mike and Cody everything was done professionally. When I first called the receptionist was professional and asked appropriate questions about the number of ducts that my house had and I had 14 and was quoted $675. When the technicians came, they were professional and wanted to keep me safe during the Pandemic and were very careful about distance and working throughout my house. When they started working they found my vents glued down and had to move to the attic. I had 1 duct in my kitchen that was very dirty and they allowed me to clean and continued doing other work to allow me time to clean it. They clean up after themselves also. Extremely professional. If there was a higher number I would give it. Great experience and will highly recommend to family and friends.

ch
Review №63

Very trustworthy people and a good business owner That helps take care of families and his employees.

A
Review №64

We just had Troy from McAfee come do a check up on our HVAC system and were so pleased with the service. Troy was extremely nice and professional and very helpful with answering all of our questions. I felt like I could trust him and the prices were very reasonable for the services he performed. I called McAfee because several friends and family of ours use them and I can see why. I will now recommend McAfee to others for exceptional service. Troy got McAfee a customer for life today!

Er
Review №65

Great service on time Steven and Chris very knowledgeable and courteous

Be
Review №66

We are members of the McAfee Comfort club so when our heat went out we utilized our membership and called for service. The repairman and salesman came out the next day. We chose to replace vs repair a 22 yr old system. We were able to upgrade to a high efficiency hybrid system with a heat pump and air purifier for $3000 less than the other online quotes. The service technicians were right on time, very courteous and professional. Michael is obviously an expert in his field and believes in the products. Both he and Ken were friendly and patient with our many questions. It’s such a relief to know the pros are only a phone call away when we need them.

Me
Review №67

Mike and Cody provided prompt, exceptional service, especially during difficult times. They were fast, informative, and helpful with explaining ways to maintain good air quality in our home. I look forward to utilizing their services again in the future. Its going to be the first year well be able to live with fewer allergy issues. Theyve managed to improve the quality of home life for our family and our fur babies. ☺️

Ka
Review №68

Today is 1/18/20 we have very bad weather, ice and rain and cold. They really showed up in this bad weather with smile in the face and greeting. McAfee representative just left my house because I had schedule air duct cleaning with them today. Mike and Josiah showed up on time and of course they called 20 min head of time to confirm they coming. They showed up on time. They have great customer services, They really care for their customers. WE do not wear shoes in the house and this guys real care for our concerns and they listen to us with open mind. They did use shoe covers inside the house. Not only they did awesome job, they also explained what they going to be doing and what will happen and how does it works, They are awesome educators too. After they recommended air purifier, so I go head and did it on spot while they are here, they give me great discount. I love love love McAfee, they are the best in OHIO. I will total recommended and I been customer for more than 3 years now. I have membership with them. I really recommended this place, very professional people.NO more allergies,No more dirty air swallowing,No more odor,No more bacteria,Welcome fresh air and filter.Thank you so much McAfee for everything you do and great service you provide. Special thanks for Mike and Josiah :)

Pa
Review №69

Nick & Jason did an excellent job installing our new furnace & air conditioner units, and in record time! Andy also provided us with great information while making the decision to replace our 16 yr old systems. My wife and I appreciate the professionalism McAfee provides each time.

Am
Review №70

McAfee is great! Our furnace stopped working on Thursday night. With two small kids, it was important that we got our heat working as quickly as possible. Someone called me back early Friday morning and we had a technician at our house that afternoon. Charles M. was awesome! He was very friendly and personable. He quickly diagnosed the problem and wasted no time getting it repaired. He was also very open and honest about how much longer we had on our furnace. Providing honest advice that we will need to replace in the near future. In addition, we had yet to have our yearly maintenance done on our furnace. Since we are part of the Comfort Club, Charles went ahead and completed the maintenance so we wouldnt have to schedule another appointment to have that completed. Thanks for being on top of everything!! We really appreciate it!

Me
Review №71

We have been a member of the McAfee Comfort Club for years and have always been impressed with the quality of service we have received. McAfee kept our furnace running in good shape for 18 years, but it was finally time to install a new system. Nick and Tyler were prompt, courteous, and professional on the day of install and had everything up and running as promised. Highly recommend!

Kr
Review №72

Chaz was great and he explained all my options!

Do
Review №73

We installed a new furnace from McAfee about 3 years ago and Nick & Jason just finished installing a new central A/C unit. These fellows did a great job in a pouring rain storm. I contacted McAfee for my A/C due to the positive experience I had when they replaced my furnace. Good quality at a reasonable price. I highly recommend.

Na
Review №74

My furnace was broke and not working and James got it working. McAfee is the only company I work with

Li
Review №75

We had a whole house install with AC and Furnace on Tuesday, May 26, 2020. Michael F and Ken S were the installers. John and I were amazed at the professionalism and quality of their work. They were thorough and answered all of our questions. Their attention to detail is commendable. Thanks for everything.

Em
Review №76

I just had my spring checkup with Daniel and he was great. He was efficient and knowledgeable about the items he was working on. He was also considerate - he knew I was working from home and asked permission before bringing in his shop-vac to clean up a few things under our attic entrance.

Xi
Review №77

First time trying out air cleaning service. The procedure was so smooth considering I had young kids running around in the house. They will call you when theyre on the way and ask you anything thats concerning. Super friendly staff for sure. The comfort club is a great deal, I would recommend that to anyone. 75 bucks off the regular air duct cleaning if you join, great deal!

Ma
Review №78

Mike and Cody did an Awesome job cleaning our air ducts. They were very professional and efficient. You can tell they truly care about doing a good job. Highly recommended! Thank you so much!

De
Review №79

I had my vents cleaned using their service. There was a little confusion on the time of arrival but they were very responsive when I called to confirm. Customer service is obviously important to this company. After calling around in the area, their price was the best and then I found a coupon on the website. The guys that came out, Mike and Cody, were experienced, friendly, and helpful during the entire process. They were even concerned with my cat getting out during the process. I knew that ducts in my newly purchased home were pretty bad since I would clean and then find dust and dog hair all around the vents. They showed me before and after pictures, which I appreciated. Im sure that my heat pump will need replaced before too long and Ill definitely be using McAfee, based on this experience.

Ed
Review №80

Everything went great 👍 ! Well satisfied !

J.
Review №81

Our thermostat was showing an error that was locking out our cooling just as the temperature was turning hot. McAfee had Charles out within a couple of hours (fortunately he was already scheduled to be in the area) and he got things fixed very quickly. We are always impressed with the customer service and friendliness of their service staff, both on the phone and at the house.

Li
Review №82

Great service! They came out to my home the same day I called. Troy provided wonderful service, it was quick and he answered all my questions and was professional. Defiantly recommend!

da
Review №83

Michael F and Cody D had to come and reroute some duct work for us. Michael also replaced our furnace a week earlier. Both were super friendly and very knowledgeable about the whole installation and reroute. They were able to figure out a solution to our duct work problem that saved us a lot of money and made the entire process easy. Great service!

St
Review №84

Mike and Cody did a wonderful job cleaning and sanitizing my air ducts today. They went above and beyond by making sure to get a UV replacement bulb for my Air Purifier since it is an older model. I would highly recommend McAfee!

Er
Review №85

I cannot speak more highly of Charles Mosley! He is a true professional with expert knowledge and a willingness to help. Extremely friendly and courteous of our time and space. When calling McAfee Heating and Air be sure to ask for the best around, Charles Mosley!

Jo
Review №86

Greg McAfee has built a very reputable, high quality business with some of the most highly trained, professional employees in the industry. From the front office staff to the technicians, advisors and installers it has truly been been a pleasure dealing with McAfee. We had been dealing with a refrigerant leak over the past year and after meeting with Troy D. and Andy R it was time to replace the entire system. Michael F. and Jason B. installed everything the next day and were very professional and efficient. Michael explained the system functions well. Thanks for the great work!

Sy
Review №87

McAfee has always been great to me, very reasonably priced, and the technicians have always been knowledgeable and charismatic. One technician actually said God Bless after servicing my AC. Definitely made me feel comfortable, he didnt try to upsale me, it made me proud to be one of their customers. I will be using them for as long as I can.

Sc
Review №88

I cannot recommend McAfee Heating & Air Conditioning highly enough. They just completed our winter Comfort Club inspection, and as usual they made it an easy and pleasant experience - from scheduling the appointment to the technicians completing the service. I especially appreciate the efforts that are made to communicate with the customer in multiple ways (phone, text, and email) so I knew what to expect and when. Nathan and another technician called in advance, arrived promptly, and were both friendly and completely professional in their attitude and appearance. They went straight to work, did a thorough job both indoors and out, and left our home as clean as they found it. One issue I pointed out to Nathan (an odd vibrating sound) was addressed quickly and was found to be a quick, easy, and free fix (a piece of insulation touching a fan blade). I appreciate the honesty in this situation, as some companies surely would have diagnosed a much more expensive repair. McAfee knows how to treat customers, and is a model of how businesses should operate.

Lu
Review №89

My A/C went out last night and was blowing hot air. I called first thing this morning. A happy voice picked up the phone and scheduled my appointment for later in the day. Perfect! Ended up getting a call about an hour later cause another appointment dropped so I was able to get service sooner. That was great to hear! Jason called to let me know he was on the way and did an absolutely fantastic job! Walked me through everything ensuring I knew what he was doing. He has great people skills and great customer service which, sadly, is something you don’t see these days. He had me up and running and actually cooking my house a few degrees cooler than before! We had great conversation and honestly I enjoyed the service that was provided! Thank you Jason, you represent your company well.

jc
Review №90

Excellent experience today with Troy and with this company. Troy was professional, easy to work with, and skilled at his job. He was polite, personable, and performed the needed tasks in a very timely manner. I am very pleased with my experience from the initial contact with the receptionist (she was very personable and made you feel at ease) through the service call. This is the first time I have used McAfee and will continue doing business with them. Thank you for the great customer service today!

Jo
Review №91

Charles spent about 90 minutes checking our system end to end and found it to be bone dry. He filled it and said it should work fine; however, if it should fail again it would likely mean an outdoor coil replacement (approx. $2,700). He was professional and courteous the entire time. Heres hoping his repair works!!

Je
Review №92

We had a problem with our return vent and I thought of McAfee almost immediately because I had heard good things about them. Called on a Friday afternoon and the pleasant lady answering helped us out and Troy and Zachary were here in about an hour .Very professional guys who were honest about fixing the vent gave us a quote and did great job. They genuinely care about their customers. What a great company. I believe it starts from the top on down and Greg McAfee is a inspiration

la
Review №93

Jason James came out to do a diagnostic on my heating unit and he was very knowledge and professional. He took the time out to explain what what may be going on with it and why it could be icing up. He also took the time to go over the thermostat and what would be optimal at certain times. I would highly recommend. Looking forward to having a well working unit for the upcoming winter!

As
Review №94

Antonio was my technician and I have nothing but positive things to say about him. He was very patient and respectful, he explained everything to me and explained each step he was taking and why. I will definitely be recommending friends and co-workers McAfee and Antonio. The whole process was easy and painless, and their whole team was very helpful!

Le
Review №95

Michael F. and Ken S. were extremely professional when installing my new system. Answered any and all questions. Would recommend McAfee to anyone base on the professionalism and work ethic of these two gentlemen.

Di
Review №96

I was so happy that you come out right away. Your people are all wonderful. I am an 80 yr old person who appreciates when people care about your welfare. Thank you so much for taking good care of me. McAfee is #1 in my book. Appreciate all that you do for the athletes in our community.

Mi
Review №97

I had a crew out to do duct cleaning at my home and I am very pleased. Mike and Connor were friendly and professional and did a great job in my home. They called when they were on their way and were very prompt. They took time to explain to me how the job would be done. They were very nice people and very appreciative of having me as a customer. I would recommend this crew to anyone!

Th
Review №98

We just had our furnace replaced by McAfee. They were very responsive and easy to work with. Michael F. and Ken S. installed the unit and were professional and did a great job. I highly recommend them.

Ch
Review №99

Fantastic installation service. I had a new heating and cooling system installed today. Michael Floyd was the installer. He was friendly, knowledgeable, and professional. I had numerous questions for him and he was very thorough with his responses, going the extra steps to make sure I understood the system fully. Great job Michael!2. Had the ducts cleaned a few weeks after the installation. Mike and Connor did the work. They were very thorough, friendly, and professional. They even took before and after photos to show how effective this service is. And they shared some helpful tips to help keep them cleaner longer. Thanks guys.

Ti
Review №100

Michael F and Ken S did a great job with our new AC and furnace install. They were on time, professional and thoroughly explained all of the work performed and features of the system. Highly recommend McAfee!

Information
37 Photos
100 Comments
4.9 Rating
  • Address:4750 Hempstead Station Dr, Dayton, OH 45429, United States
  • Site:https://mcair.com/
  • Phone:+1 937-438-1976
Categories
  • Heating contractor
  • Air conditioning contractor
  • Air conditioning repair service
  • Air duct cleaning service
  • Air filter supplier
  • HVAC contractor
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Service options
  • Online estimates:Yes
Similar organizations