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Palmer Tire & Auto Service
3091 N Water St, Decatur, IL 62526, United States
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Palmer Tire & Auto Service
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Oz
Review №1

Palmer Tire is a great place for car and tire repair. I have been a long time customer. They are a dedicated team of honest and skilled auto maintenance professionals that take great care of customers. Absolutely recommend.

Su
Review №2

Been to palmer severaltimes no problem, but today totally different story. Had them look at back up camera, can replace for $247 plus labor of course, i said go ahead and order it. 3 days later they called camera is in. They installed it in 30 mins. Went to pay, oh by the way its $467!! Sid says I guess his guy heard the price wrong!! Really u put it in and never told me it was another $200 . Sid never said im sorry or even took off labor charge of $95. You would think they would of told me when they call ed and said u still want this even with price increase. You dont install and then give bad news of higher $$. I wont ever go back again

Ry
Review №3

Let me start off by saying this was top 5 greatest experiences of my life. I walked in with a punctured tire, and Sid let me follow him into the garage and watch him work like a son watching his father work on his truck, except Sid didn’t yell at me or make me feel like I was pissing him off. I work in the OR and I have never seen a doctor operate with the same surgical precision as Sid while he swiftly and effortlessly removed, repaired, and replaced my tire. He even let me crank the spare back into place. The thrill was indescribable. I will be coming here with all future tire issues and also just to hangout after work.

Ka
Review №4

I had a vibration in my rear tire and they went way out of their way to figure out if I needed a new tire or if it just needed to be balanced. Very trustworthy and great customer service! Would highly recommend to anyone.

Ky
Review №5

We were traveling from out of town and my car was indicating I was losing tire pressure.. went to check it an I could hear the air coming out. Went to my phone to search a tire repair shop. Walked in and told them I had something in my tire! They immediately had me back my car up, took the tire off and had it plugged within 20 minutes. Thank you SO MUCH for getting us on the road so quickly!

Wi
Review №6

Awesome service love coming here always professional.

Ju
Review №7

Super customer service. Got what I asked for. Ty!

Ma
Review №8

Had a tire go flat on the interstate. Did not want to travel 200 miles on a doughnut spare. Pulled in to the store. Sid greeted me. He was very professional, courteous and helpful. I would very highly recommend this store for car care. He did not try to oversell me. It was a pleasure to do business with him.

Da
Review №9

Great customer service and great work performance.The very best employees.

Se
Review №10

Sid was great. Helped me in a huge way stuck 900 miles away from home. Only 1 downfall, the arguing between siblings in front of customers was not professional at all. Totally not Sids fault at all. You can argue all you want but not in front of the customers and kids while cursing.

Ro
Review №11

Went in for an alignment. The folks were professionals and great to deal with. They found a problem that I need to address and gave me a great discount since they couldn’t bring the car into spec. I’ll be returning for a new alignment as soon as I make the necessary repairs. Thanks for your integrity and kindness.

Da
Review №12

Thanks to Sid Palmer the owner And Larry the mechanic for diagnosing and solving the problem on our daughters car. They are our favorite shop in Decatur. I work on all our vehicles but don’t have a lot of time to do all of them myself. Greatly appreciated the help from Sid and his crew

Je
Review №13

This is a no-frills, honest auto-shop. The staff is knowledgeable, professional, and down-to-earth. If youre someone who doesnt need the free coffee and donuts while youre waiting, this is a good auto-shop for you. If youre someone who expects that sort of thing, you may want to look elsewhere or plan to drop-off and pick-up (which seems to be the more popular choice of customers here).

Sh
Review №14

Great serviceFriendly, courteous, professionalSid Palmer is a great guy.

La
Review №15

Helpful staff. Very resonable pricing. Put my tires on quickly but accurate. Very pleased with their service.

Mi
Review №16

Good mechanic, honest guy

Bo
Review №17

I came in on a friday they found a hole in my tire so I ordered 2 new tires to be put on monday and they put a spare on one they had didnt charge me a dime there costumer service is awesome will definently be back

St
Review №18

Great customer service. Sid is a great guy and truly cares about each and every person that walks through the door. They have a great service department that not only takes care of your tires but also any auto repairs that you may need.

Ka
Review №19

My husband and I live about an hour from Decatur, we were in town and got a flat tire. We immediately called 3 tire places and Palmer was the only one who could get us in. This was just about half hour before their closing time and they got us in and out with a brand new tire in about 45 minutes. We want to think Sid and his crew for showing such excellent customer service!!

NO
Review №20

Detail informative knowledgeable friendly service. I would encourage others to give Palmer Tires a try you wouldn’t be disappointed.

Sh
Review №21

I had a flat trailer tire on the highway and was looking to replace all 4 tires on the trailer. I called before I got there and they only had 2 tires in stock. I told them that Id take them, I was 15 minutes away, and that Id like them put on ASAP. They said they were shorthanded due to it being lunch time but they would do the best they could. When I pulled in a technician was waiting fore me and went to work immediately. They swapped out the 2 tires very quickly and I was back on the road. Their prices were very fair and the services were very professional. I only wish they would have had 4 tires in stock so I could have given them more of my business.

Lo
Review №22

Honest, hardworking mechanics! Dont take my car anywhere else!

rm
Review №23

Sid and his staff do a good and dependable job

Ma
Review №24

Ive been to this business on multiple occasions. Their service is friendly and prompt. Prices are as good, or better, as other businesses. I highly recommend Palmer Tires.

Ja
Review №25

Did a good job and I will call them again if I need my car worked again.

Cu
Review №26

Its just okay, they do the job but a little bit slow and they probably dont do it right, you would probably be better off fixing your car problem yourself, even my brother had a bad experience, they held his truck for over 2 weeks, forgot how expensive it was but if you can figure you whats wrong with your car and order the part and install it yoy would do a better job

Wa
Review №27

Good service and dependable results. Would recommend it.

Di
Review №28

I know when I go there that I will not be taken advantage of, as many other places have tried, just because I am a woman. I was recemtly told that it would cost around $600 to fix a problem, so I called Sid & took it in. It will ONLY BD AROUND $100-$120 to fix. WOW!

T.
Review №29

Family run with outstanding integrity of service. Always well done.

Lu
Review №30

Very Friendly staff and very informative if you have questions

Gr
Review №31

Great service and price! Go see Sid for tires

Ad
Review №32

Great service, fair prices. They have always taken the time to explain the work needed, and dont suggest unnecessary work.

Aw
Review №33

Always helpful & friendly. Even a play area for children.

Da
Review №34

Well satisfied with the service and with how fast it was performed.

le
Review №35

Quality service and very friendly staff

To
Review №36

Great place to do business.

An
Review №37

Went up there was a friend she needed a tire. The tire was cheaper than Walmart

je
Review №38

Really good guys there. Awesome service, if you go anywhere else youre losing out

Ra
Review №39

Terrible service. I guess some peoples money is not the same as others, had my vehicle there two days my vehicle sat. Called and he said they would get to it friday sat. Why drop it off tuesday got vehicle back no gas in it .would not recommend period!

Ro
Review №40

Great service, n folks

Ja
Review №41

Great work at a good price

Ry
Review №42

Awesome customer service.They are very friendly and good on fixing your problem.

Br
Review №43

This is your one stop stop to fix your vehicle or get tires. Ask for Sid Palmer

Ba
Review №44

Friendly and helpful

To
Review №45

Good, reliable service!

La
Review №46

Great guys

Vi
Review №47

Awesome.

Mo
Review №48

Great rates!

Ma
Review №49

Replacing my starter in record time!

Ro
Review №50

Great service

An
Review №51

Very helpful

e9
Review №52

Friendly staff

Information
14 Photos
52 Comments
4.6 Rating
  • Address:3091 N Water St, Decatur, IL 62526, United States
  • Site:https://palmertireandautorepair.com/
  • Phone:+1 217-875-4266
Categories
  • Tire shop
  • Auto electrical service
  • Auto repair shop
  • Brake shop
  • Car battery store
  • Diesel engine repair service
  • Mechanic
  • Oil change service
  • Wheel alignment service
  • Wheel store
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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