Cole and his workers are awesome. I called about a bike that was in stock and I picked it up the next day. As soon as I came in I was greeted with kindness and taken care of. Not my local bike shop, but I wish it was. Clean shop, well stocked, and good people. Anything bike related, go here. Thank you so much for a worry free experience. I got the bike I wanted, and I am one happy rider. Peace and much love.
Excellent service got annual plus brake pad fix, lube and chain. Bike ride like brand new shifting better than ever! Thanks for the excellent service and great easy hours of operation.
While I didnt physically visit the Spin City store, I had a bike shipped to me a few states away. It was a bike that was in short supply and in incredibly high demand. I worked with Kyle and he could not have been more helpful, quickly communicating and coordinating the entire shipment process to another bike shop. Bikes, clothes and all the like are just things, but I like to do business with good people. Kyle and the Spin City staff are GREAT people!! If you need anything at all bike-related in Illinois (or beyond for that matter) Spin City is the best choice you can make!
Backstory: A few years ago when I lived in Champaign, IL, I bought an on sale Giant Defy, but they didn’t do a fit or any of the things that you should do if you want to provide a great customer experience. Basically they pushed me out the door as soon as they could. I came back a few weeks later with some questions. They quick ran through some things and guilted me in to buying some bike tubes because I was “getting away cheap.” My thought was that if you’re mad that I bought the bike for the sale price you listed, maybe you should have charged more for it! Don’t make the customer feel bad about paying your asking price!I posted a three star review here, and the new owner responds. He goes back through his sales log to find my sale. He couldn’t find it (but that’s not really any of my concern). Regardless, his effort shows quite a bit of commitment to getting to the bottom of things. I appreciate that, so I’m giving him an extra star based on his effort to understand things.
Great service and friendly staff. Helped me with a helmet for my daughter in a pinch. I will be back!
Nice folks, really cool bikes
My husband and I both love Spin City! They are a great asset to our community! They have a great selection, and if you dont see what you want they will probably special order it for you. They are full of knowledge, kind and genuine.
Ive worked with Spin City enough that we are friendly now and I do enjoy supporting local businesses, however, Spin City does not do much to help the would-be cyclist. Theyre the best bike shop on this side of town, but beyond their location, there is no aspect in which I prefer them to Decatur Bicycle Shop.
Great bike shop and excellent service! What keeps me coming back is that SCC does a fantastic job of coordinating fun events to keep people riding their bikes together! I drive up from out of town to join them as often as possible.
Great selection and even better staff. By far the best bike shop I’ve patronized. Keep up the good work!!!I’m adding to this review...Kyle is awesome. A great local business owner. Decatur is very lucky to have him.
Kyle and his staff go above and beyond to meet customer needs and satisfaction. Whenever I have a problem, or question, about a bike I go to them. They have fixed my bike, cleaned and tuned up my bike in the off season, and special ordered items for me.We live in the, “Amazon Age” where everyone blindly orders things online. It is nice having a local bike shop where I can get sound advice from people with experience.Additionally, Spin City is active in our communities by organizing rides and being involved with different events. They epitomize everything a local small business should be. Without hesitation, I recommend them to everyone.
Spin city cycles are really good. They have excellent customer service, maybe the best Ive seen, and they also have some of the best variety of bikes. They let you test ride some bikes and they make sure that you are happy with your choice. I definitely think that this store is the best bike store in all of Decatur. I give it a 4 star because of their prices, they sure are pricey, but I guess its worth it.
Great company, knowledgeable staff and quality products. Would recommend Spin City to anyone looking for a bike or even a pair of shoes they have it all.
I dont really think of Spin City as a business, they are more like family members. They have helped me achieve a love of cycling that I shall carry with me and share with my family for many years to come. They have helped me pick the equipment that is best for me, not necessarily best for their bottom line and they have consistently been there as I question what I need and where I go as I progress in the sport. Kyle, Aaron, Sam and the others are always going above and beyond in making sure I am where I need to be with the right equipment while also challenging me to improve and grow. Whether you are new to the sport or a seasoned master Kyle and the others at Spin City will treat you like family, with a health dose of respect and professionalism.
I have always had great service at SCC for everything cycling related. Parts and service are always accurate and quick and they sell a multitude of brands. Great shop with great people.
Great place, very knowledgeable and helpful staff! They helped me find the right bike, help me keep it maintained, offer free maintenance workshops, and lots of good advice.
Ive shopped with these guys for several years. Its the perfect blend of a small town shop where they remember your name, preferences, and even bike measurements. They also have the bigger city feel too with the different brands they carry. The shop has a really cool atmosphere and the guys are very professional too. I highly recommend them for all your cycling needs.
Very knowledgeable and they all go out of the way to help in any way. Keep up the good work!
Best place to buy bikes and athletic clothing in Central Illinois. The staff is really friendly and always available to answer a question. SCC also puts on a lot of group rides, so theres always someone to ride with. They also organize several charity events for the community throughout the year. If youre thinking about getting a bike, give Spin City a shot.
My favorite and go-to bike shop in town. Kyle has been instrumental in the growing of the Decatur bike community over the past 20 years or more. Will always come back here!
Great staff and customer service! Best selection of clothing and gear. You wont be disappointed. Check Spin City Cycles out!!
Great place to get a bike and accessories. Great customer service and great products. I highly recommend stopping in and giving them a chance to earn your business.
My favorite bike shop. Very friendly people who will bend over backwards to help their customers.
Nice atmosphere friendly staff that are good at satisfying customer. Very inviting
Very responsive even in the midst of a pandemic.
This is a great place, everyone is riding or running all the time and they are always hosting events. They have everything I needed
Ive known Kyle long enough that he and his staff will take care of you 100% of the time. Great people.
Was a great experience on getting fitted for new shoes!
Great shop that is stocked full of great equipment and knowledgeable staff. Im looking forward to riding my new bike this spring
The staff are very friendly and knowledgeable.
Walked right in, repaired on the spot. Basic charges. Love it!
Best bike shop around!
Excellent bike shop!
Spin City Cycles what a f****** joke highly do not recommend this bike shop at all !!!!!!! That reply from the owner of spin city thats funny you gave me money off you gave me $10 I came there 3 times to get my bike And on the 3rd time the brake still did not work like they should But you still charged me $80You guys are a joke
Great store, helpful staff
Real showers