Their costumer service is amazing. I have not had one issue in the past year we have had water delivered. Its so convenient when you have young children or children at all getting it delivered right to your front door. The prices are great too! Love Love everything about Culligan.

I love that they deliver and put in my softener and take the empty bags with them, if there is a problem, they get service out to handle that and my person is so nice.

Please read:Id like to start by saying our experience was not a flawless one, however, how it has been handled is why I am writing this review.In short, we had an install that resulted in some broken drain pipes. As is with any business or product, sometimes things happen. Culligan couldve made this process difficult and argued responsibility, or made us fight for a resolution, but they didnt. Jeff, the GM, has been extremely easy to reach and vowed to make things right the minute this was brought to his attention. He allowed us to get a plumber of our choice out ASAP and paid for the repairs over the phone when they were finally completed. They also have gone above and beyond to make sure this was a fair deal for all parties in the end due to the time it took.Zach, the Sales manager who sold us on the softener, has been absolutely wonderful to work with. He made it clear from day one he was our go to contact should an issue ever arise. Since then, he has been very attentive and responsive to this ever changing situation and acted as a go between. He has kept great communication and followed through on everything he has said. Sometimes companies will make false promises they dont intend to stand behind, but not Culligan. They really do care about customer interactions and building a good relationship with their customers. I cant speak for the other Culligan dealerships, but the Decatur one is one you can trust to resolve problems, should they arise.As for the softener, it is the best improvement we have made to our house. My wife has been dealing with eczema since March. After some research and a recent experience staying in a water softened hotel for a week, we decided a water softener may help. Having city water, our water certainly isnt as hard as those who are on a well, however it is full of chlorine.After having our softener for only 9 days, my wifes eczema has made dramatic improvements, and is almost healed. We can tell a huge difference in how our skin and hair feel.Despite all the problems we had, I can still confidently recommend a Culligan Water Softener. At the end of the day, they will not rest until the customer is happy with their product, and we are very happy with ours.

They have the best products and services! The delivery service is exceptional. Culligan of Decatur is a great team! They are the go to for all of your water needs. I ❤

When I called to start Service-it was going to be a couple of weeks before they would be back in my area to deliver. I made a note of the date and called to confirm as the date got closer. But when I called, they had no record of my Service Request. I was a little bit annoyed because I didn’t feel like who had taken my info originally, had gotten enough from me-but what do I know?!? Which is why I called to confirm. They said they would look into it and call me back. Which I was just fine with, things happen. Later THAT SAME DAY....because they had lost my ticket, the Manager of Decatur Culligan drove his personal vehicle to my house to deliver my Culligan Dispenser and Water. I live approximately 1 hour from the city they are located. I was shocked and amazed and a customer for life after that. Since, I have had 1 delivery which was completely flawless-The Driver was so nice and professional. We talked about what worked best for him when he comes to pick up and drop off. Anything I can do to make lugging those bottles up and down my sidewalks easier on him...I will do! I have since talked to the Girls in the office as well and They have been so nice and helpful with me understanding my invoices. The water is delicious and we love having access to clean, fresh - cold water all the time! We are considering a water softener soon, and I’m really looking forward to that! THANK YOU Decatur Culligan!

I buy my water their good price only 25 cents a gallon

Easy to work with

I count on our filtered drinking water to be just that - pure! Culligan delivers. The softened water makes detergents, shampoos and soap go further - and everything (including me) comes out cleaner, less residue. Sinks and tubs are easier to clean - no more toilet bowl iron residue either. On a local note, I love how personable the staff is. Culligan of Decatur is professional and courteous, and goes out of their way to accommodate my schedule for deliveries. Thank you!

25 cents a gallon fill station for water jugs. Convenient.

One of the drivers appeared to be leaving the Cerro Gordo area heading towards Decatur down 105 swerved into oncoming traffic (my lane) and almost ran me off of the road. It was then I realized he was texting on his phone. These drivers really need to know that is not ok. That is how people get seriously hurt or killed.

Terrible customer service. You have to hound them to change the filters and then chances are, they wont change them all. I would never recommend this company to anyone.

Sara and Carol provide excellent customer service.

Very nice people customer service was very good

You can not beat the price. Tastes much better than tap

We have rented a water softener from Culligan for over a year and couldnt live without it.

Great product and services.

Best Water in Central Illinois

Always great service!!

Great and friendly service

Prices are high....