What a great day! We picked up our brand new Honda Passport today! We had an awesome experience with Alex Wiggins! Very knowledgeable and helpful! Dale Grinestaff very professional and courteous! I could not be happier! Can’t wait to travel in this beauty! Thank you Bob Brady Honda!

Alex Wiggins was amazing! He found me exactly what I was looking for at a price I could afford. I love my new Honda and I would absolutely recommend anyone looking for a new car to go see Alex at Bob Brady Honda!

Todd Jones went the extra mile to help us find our new Honda CRV, with the exact options and color we wanted, in an extremely challenging and upside down new/used vehicle market environment. We couldn’t have asked for more or better service and highly recommend Todd and the Brady Honda team! Great job!!

I’ve purchased four vehicles from Bob Brady and due to living about 100 miles away I usually just text my sales guy, tell him what I want and he gets it in and I come in and pick it up. I did that last week, had let him know I would be in at 0930 Friday to pick up my new car, with a check in hand. I didn’t get out of the dealership until after 1130. Any other customer service wouldn’t be allowed to make a customer wait over two hours for their product. The car wasn’t washed when I showed up, the finance guy wasn’t ‘available’, everyone was in meeting when I got there. I’m terribly disappointed in the service and after this experience can’t imagine using this dealership again.

I had a very good experience in buying a brand new 2020 Honda CRV at Bob Brady Honda Decatur Il. Joe Wenskunas exhibited proper demeanor, professionalism and courtesy all throughout. He was excellent in explaining thoroughly the features of the car. He was very accommodating and pleasant. Thank you very much. Keep up the good work! 👍

Bought my 2nd SUV from them, Todd Jones is really a great guy, goes out of his way for you and is very personable, I’m loving my Honda CR-V, stop and see Todd if you want a great deal on a Honda..

SERVICE DEPARTMENT IS AMAZING! Paul is always so helpful, and the technicians do great work!

Great experience with Joe Wenskunas! He took the time to answer our many questions and helped us feel confident we were making the best vehicle purchase for our family.I would recommend Joe and Bob Brady Honda to anyone considering a vehicle purchase. Thank you!

Worked with Todd, Steve and Ray today and they were all awesome. Gave us an amazing deal on our pilot. They were all very respectful and answered our questions easily.

Joe Weskunas is excellent! Thank you for helping my friend even if its not your day to work.

Less than pleasant experience here. Would not recommend going here to purchase or lease a car. Salesman was nice at first, but once I established that I knew what I was doing in regards to negotiating the lease, it went downhill from there. Was mislead and told false information several times. The salesman tried to essentially scare me into a deal by repeatedly telling me how much I might have to pay on my current lease (using the trade-in price if my car was full of rust and faulty engine which it is not), making his deal seem like a good one (it was not). And finally I realized that, after I had negotiated the sale price of the vehicle down, they had simply added $2000 to the total price of the lease (to keep their profit) without telling me where that money was coming from. Two hours of them talking in circles saying they couldnt budge on the price (I had calculated a price that was $50 less/month using their own numbers). So I walked away and went straight to another dealer who was happy to negotiate to the price I was looking for. The salesman also mentioned how he routinely quotes people prices $3000 below dealer cost so that they can negotiate better deals elsewhere. Told me that right in the middle of trying to screw me out of $2000! So shady! Someone who didnt know what to look for in the numbers would have easily been duped. There are dealers out there who are reasonable and honest and will work with you for your business rather that try to scam you out of money. This is not one of those dealers.

Had an amazing stress free car buying experience here. Bought a used Hyundai Sonata in pristine condition. Mike, the sales manager, was down to earth and easy to work with. Christyna DeLude was our salesperson and answered every question we had. She went above and beyond for us, as the car we purchased was a surprise first car for our daughter. Christyna has a huge bow made and went out of her way to deliver it to us in Springfield the next day so that we could surprise our daughter. Was he best car buying experience we’ve had. Definitely recommend!

Great service! Lamont is a great salesman! Wonderfully helpful. He helped us gladly while our other salesman was stuck in traffic trying to get there. Both, I would highly recommend!

We had a great expereince working with Joe Wenskunas this week purchasing an HRV. He stayed late and made arrangements for us to come back for detailing. The whole process was great. Joe is an honest staightforward salesperson who will go the extra mile for his customers.

We came in to get our oil changed, Laura and Amy were very friendly! Highly recommend Honda service they were quick!! Also got to enjoy some free popcorn while my daughter and I waited.

I brought my Honda Pilot in having an issue with the sound system. They were unable to reproduce the problem, which I knew might happen, but they performed a factory reset. Hopefully that will take care of it. I cannot tell you how surprised I was when I went to leave and they had washed it for me. I had driven 300 miles on sloppy roads in the last couple days and boy did it need it! I did not have time to wash it before my 8am appointment because it takes me almost an hour to get there. I had doubts about coming back to Brady to buy another vehicle because of the travel, but every visit Ive had there has reinforced that it was a good choice. Thank you!

Came in to get some information on a 2019 Civic, Amy Brust was quick to give me brochures and answer all my questions. More than pleased with the service I had received while being at Honda. Thank you again Amy for your generosity.

I loved the serve from you. they really tried to get approval. I truly would send people to them. thanks joe for all your hard workmay not got a truck or car. but believe I made I new friend. God bless to Bobs auto mall. thank you.

I went to Bob Brady Honda to help my mother purchase a new Honda. The Manager Joe Ashby and Alex went above and beyond to help her find the perfect vehicle. I was very impressed with our overall experience here and would highly recommend Bob Brady Honda to my friends and family. Thanks for all you did!

I have bought 4 new cars from Bob Brady over the years. The staff are friendly, knowledgeable and attentive. A great place to buy a car minivan or truck. I highly recommend!

Thank you Joe W. and Amy B. for everything you both were great help. I highly recommend buying from this Honda location.

Talk to dealer gave options at were comfortable to me when I got there those options were not available

See Todd or Chantell and you will not be disappointed! Bob Brady’s Honda has great deals and the people are honest. I will be back to buy cars here in the future.

One of the worst car buying experiences - we had to back out in the middle of a deal. My friend and salesperson named Joe had spoken over phone and via emails, and had come to an agreement on the sale price, accessories, loan details etc. before we headed out to their showroom, which is 90 miles from where we live in Peoria. When we got there, they tricked my friend into signing a credit request form, even though hed mentioned that he didnt want any loan from Honda Financials. They assured us that it was not for that purpose but to check for other qualifying offers and compare it with the offer from a Credit Union that wed already had with us. When we got into the Finance Managers cabin, a bald headed guy with a villainous frown (cant recollect his name) treated us disrespectfully right from the beginning. My friend was about to sign one of the agreement forms, when I noticed the lien holder name as Honda Trust, to which we questioned what it was for. He said this deal works out only if we were to go through Honda Financials, which was not the agreement right from the beginning. When we asked him what the APR was from Honda, he mentioned 4.99%. For a credit score of 750 plus, with an offer of 1.49% APR from a credit union in hand, having violated the terms of his agreement, he must be joking to enforce such a ridiculous deal at us. When we didnt consent to it, he just threw the papers away and said this deal is off. He/the dealership needed that commission desperately from Honda Financials, is what I come to gather from this sort of cheating / disrespectable violation of the agreed upon terms. Seriously folks, if you read other reviews about this dealership, youll know that they cheated many into driving down to their dealership with false promises and agreements only to violate them later. If you want to save your time, energy and money, head somewhere else is what I would recommend.

Enjoyed my visit here, to me car shopping is a painful necessity. Had a great greeting and conversation with Amy that made me feel right at home.

The service at Bob Brady Honda is one of the best reasons to buy a a car here. The service manager has both the knowledge and experience. Eric is an award winning mechanic; if he cant diagnose and fix it, no one can!

Worked with Joe and Chantel who were great.

My husband is looking for a new car and we were visiting from out of town and decided to stop in. It was so hot outside that we came inside first to talk to someone. The first person we met was Amy Brust (had to write her name down.) She was so friendly, offered us something to drink right away while striking up conversation. It is not very often that I go places that people will look you in the eyes and say hello! She was not the sales person she didnt have to impress me but she did! Because I felt welcome right away, it made the experience so much more than just looking for a car I felt like I made a friend too! Thanks for hiring people that care and obviously having a work environment that people like to work in!! We will be back!

Eddie was a great salesman! He got us in and out in what we needed and answered all our questions and concerns and made sure we were well taken care of even after the sale. Will be going back!

Bob Brady Honda is my new go-to place if I need anything done for my Honda! Within this past year, I started going to Bob Bradys after multiple unfavorable experiences at my local Honda dealership. But since switching, I have been extremely pleased with the excellent customer service I have received! Although its a little out of my way to go to Decatur, it is so worth it!

Amy was very helpful and answered all my questions and made sure I got the information I needed!

As always great service took care of all my needs. Very friendly and attentive staff best place ever to have your Honda serviced

Service was very friendly, thank you Amy for the wonderful conversation while I waited.

Ive been here several times now, and the service has always been timely and friendly.

People were great. Process took too long ( typical for auto buying ). Eddie, Chantel and Joe were awesome. Irecommend to them to everyone.

Amy Brust does an amazing job. Friendly and delightful

We had a decent experience with our auto purchase. The salesman Eddie was pretty straight forward, gave us a great deal on our purchase, and we would highly recommend him!However, the finance team seems pretty shady. Everyone knows finance associates make commissions on back end sales, extended warranties, gap insurance, ect., When we asked what the terms of the loan would be for the new vehicle, he told us it would be a payment of 350, I asked what was making the payment higher than we thought it shouldve been considering it was a lower priced car? He assured me that it was because I had a lower credit score and the interest rate was higher....oh, and theres an extended warranty built into the loan but its a small amount. I asked him what the amount was and he said that it was as $15 monthly payment build into the loan, I let him know we usually do not get them and we were not interested in this one, he then said that he would do a special for us because he wanted us to be safe and he would lower the cost to make $5 per month making our payment $340 per month. I had him show me the coverage information and after reviewing it I said that seemed like a good deal and that would be fine. He wrote up the paper work and we signed the deal and were on our way. Not 10 minutes after leaving the dealership I looked at the paperwork again, not noticing that they had written in a $2400 Service Plan. We turned the car around and I called and asked to speak to Rey in finance and asked him what this Service plan for $2400 was, he said that was the extended warranty, I asked him how $5 per month for 60 months ended up being $2400? He said he mustve mixed up his words but that it was a good policy and well worth the investment. I let him know I was on my way back to his office to resign paperwork and that doing business like that is a shady way to make his commission, not only did he lie to my face, the payment was never $350, it was $280 and he knew it. He said he would have the new paperwork ready for me when I arrived. We showed up, signed the new contract, He didnt say a word.All in all, we are happy with our new (used) vehicle.Yes, We should have reviewed the final contracts better and were Disgusted that we were lied to.Edit 5/21/19The GM did contact us and apologized for the situation. He seemed like he understood our frustrations and offered us free service on our new vehicle in the future. He also let us know that this situation is not how they they want to be portrayed as a company and they had remedied the situation.We greatly appreciated the follow up and apology, if we do business here again we will definitely pay closer attention to the details as we should have done originally.

Wonderful staff, especially want to thank Amy for her assistance today.

Love the staff! Highly recommend :)

When I arrived at my appointment time the salesman was not aware we had an appointment. Apparently a breakdown in communication between the internet sales dept and the sales floor. Joe was very kind and did what he could for me given he was juggling other customers. Since I had no intention of buying today it worked out fine but it wasnt a good 1st impression.

Didnt end up buying a car today but we do plan on coming back soon. Amy B was helpful and kind.

Had oil change and tire rotation performed on my Honda Ridgeline and it was performed in a timely matter and performed a free multipoint Inspection. The staff are very friendly and knowledgeable

It was nice bathroom was clean employees was pleasant

This place is great! I did NOT want to look at anything but Im Prius. I talked to this saleamas, Jo, and he was quiet but exyrextre helpful. Awesome! Gonna try to start paying for a mitsiMitsu Mirage!

High five to Amy she was great help!

Amy was very helpful when we came in today!

Ive never had an issue here. Theyre petty good about getting you in and out for service and the employees seem knowledgable and friendly.

We want to thank Amy Brust for all of her help with everything today. We come back soon.

Dont go to Brady Honda,Brought my vehicle in to have a recall on passager side air bag fixed. Also decided to have them fix a sensor on drivers side buckle and an oil change. Got the car back and the AC didnt work. Was working 100% before I came in. Had no issues on the way to the dealership. They wanted me to pay $170 to diagnose what happened in the two minutes between the time I handed them the keys and they tech looked at it. Really? I give it to you working and now its broke and you want me to pay to find out what happened?

Joe Wenskunas is a great salesman!

Great service department

Thank you Amy Brust for answering all my questions, looking forward to purchasing my new accord next month!

Great deal Joe Winisknus

Thank you Amy B for all your help. Such a sweetheart.

We have purchased a couple cars from here. Good service.

Weve been using their service department for a few years now. They are trustworthy and do a great job.

Eric Scrimpsher is a fantastic mechanic!! Many times a winner in national competitions!!!

Im very satisfied w/ the entire process; it was simpler than expected & Im happy w/ my decision. =)

We always get the best service at the Honda service center.

I would vote zero if I could. They nickle and dimed me to the extreme. Even charged a fee for using tools. Never again.

Thank You Bob Brady Honda for the EXCELLENT Service!!

Amy B. Was very kind! She even bought me a drink while I waited for my vehicle to be serviced.

Very polite quick response.

Amy Brust was a huge help!

Very accommodating

Reliable and honest salespeople

Great service department

Excellent service

Amy Brust

See Todd Jones for a new car