Excellent customer service! Had an engine warning light flicker on a couple times. Called and was told likely low oil or brake fluid. Was overdue for an oil change and payday not until next week. They offered to top off my fluids at no charge until I could service my car. I ended up being able to get the oil change and engine warning light reset. These days no one else would have made the effort to help a customer out like that. This is why I will never own anything but a Toyota

It is nice to be able to say in todays world that the staff at Crown Toyota actually cares about me and my family! Thank you!!!

Joe Haskell was Excellent to work with Not only did he meet my needs His personality is Amazing He got me into a Brand New 2021 Toyota Camry. Research shows Toyota is the best thing on the road Making this car the best purchase one could make... Thank You very much Joe for taking exceptional care of me...

Got an oil change then 2days later automatic start started malfunctioning. Instead of them fixing the problem they removed the remote start😡 That was part of the reason for buying it we live in the country and have no garage. Maybe they can come warm our car up in the winter!

I can’t say enough about Joe and Mike at Crown Toyota! I thought I’d need a co-signer to buy my new Toyota Sienna, but Joe and Mike were able to get me approved without a co-signer and still get a very reasonable rate on my loan! They’re very personable, very professional and it was an absolute pleasure to work with them! Go see Joe Haskell at Crown Toyota in Decatur for your next vehicle purchase! They’ll go above and beyond to get you in the vehicle you want!

Chris was very good at sending my husband and I a video of the highlander we were interested in since we were 3 hrs away. We arrived everyone was friendly and wasnt pushy sales people. I got more for my trade than expected. My husband even picked up a plastering job to do from one of employees.

This was our first time dealing with Crown Toyota and we can honestly say it very much exceeded our expectations! Joe Haskell was our salesman and he was amazing! Very knowledgeable about Toyota’s and showed us all the features in our new Highlander. Entire staff was very welcoming and made the entire process enjoyable! Shout out to Jordan who got us the exact vehicle we wanted and Mike in Finance who made the paperwork a breeze. We will definitely be recommending Crown Toyota to anyone searching for a vehicle!

Thank you to Joe Haskell for making our experience at Crown a good one. He patiently answered all of our many questions and expertly handled any concerns we had. Joe works very hard for his customers. He helped me transition from a worn out, much loved car to a new-to-me beautiful car that Im sure will soon be a new favorite ride.

Dont waste your time! They will surely sell you a car. But if life happens and you can no longer afford it suddenly theres nothing they can do. Go elsewhere!!!

Our hometown is Memphis, TN. We were looking for a specific make model and COLOR on a new car that is not in our local city. We found on cars.Com that there were only 2 in the country left and hopped in it. My husband and I reached out to Joe at crown Toyota, 400 miles from home, and he made it happen! We drove up here within a week to pick up our car. The staff was super friendly. We felt welcomed and appreciated and got a great deal.

We just purchased a new vehicle here during a time when supplies were incredibly low. We actually traveled from our local Toyota dealership as Crown was upfront about the pricing and did not force us into dealer add-ons like protection and lo-jacking our vehicle. They did a great job on not over promising, instead they got the vehicle in earlier than expected and did not play any games with the price, despite it being a very challenging time with supply.However, why I would recommend Crown is the awesome experience we had with CeCe, our salesperson. She listened to our needs and feedback, not just to make the sale, but going beyond to provide a level of customer service that sadly does not define most in car sales. We dont hope to buy another vehicle anytime soon, but if we did, we would reach out to CeCe first.

Crown Toyota has always been good to me when it comes to buying a vehicle this is like my third or fourth vehicle but I’ve purchased from them and I’ve never been a disappointment

I think this car buying experience was maybe the best I’ve ever had. Everyone tried hard to help us find the right car and communicated flawlessly. We were given a fair price for our trade-in and a great deal on our new Camry. They also made accommodations for us during this pandemic period. I want to mention our salesperson, Ms Crow, for being the main reason this experience was so great.

Found a car i liked and talked to Joe Haskell. Was looking at a 2018 Prius at a certain price point and Joe was able to make it work. Only took 24 hours over text/email/phone to negotiate a price including trading in my 2009 prius. Made the 3 1/2 hour drive from madison and car was as Joe said it was. test drove it and asked to put the winter tires off my old car on my new car and joe was able to do that with no extra charge. i was out of store under 2 hours. great service and no pressure deal. would give more than 5 stars if i could

Went in for an oil change, the next day all my gauges on my car started failing. Took it back to figure out what was wrong and they said there was no way they caused it, on top of quoting $2,000+ to fix it. Everybody else was super nice and shuttle service was convenient but it would be nice if they held their service department accountable.

The sales staff and finance staff were great. I made an appointment for a oil change today at 9:30am. Took them a hour and fifteen minutes to get it done. Their answer was they didn’t know why it took so long but it’s free. I know it’s free it’s part of our warranty agreement!

The whole Crown Toyota team is 5 star!!! Fred, Brian, Jordan and Mike are a stellar team! No pressure, no games just a calm, fun, relaxed environment to purchase your new Toyota!!! 2021 Camry purchase and I couldnt be prouder to be part of the Crown family!!! Thanks a million guys!!!

Crown Toyota took care of all of my needs with my new vehicle. I had lots of questions and shopped around quite a bit. Crown was able to answer all of my questions and work with me to get the deal that worked best for me. I would highly recommend you reaching out to them and asking to work with Celine Crow. The other associates are great too if she is not available. It’s a friendly car buying environment with a family feel.

Great customer service! Car buying made easy!Joe Haskell is who you want to ask for! What a great experience and I got the car of my dreams!

Awesome salesman. The sales experience was super.. Fred knows his stuff and presents it thoroughly.

We couldnt be more pleased with our 2020 Toyota Highlander. Our buying experience was seamless from start to finish. Im happy to be part of the Crown Toyota Family!

The people at Crown toyota are the best. They treat you very well to keep you comfortable and relaxed and for service they make sure everything is right before they hand you the keys.

Patty Novacks was Awesome . polite and i love my car. Thank you for making my experience so much easier❤

We had a nice buying experience of a pre-owned Toyota RAV4 at Crown Toyota. The sales person Chris was very helpful and did a nice job taking videos of the car for me so I had some confidence in traveling 2 1/2 hours to purchase a car.The rest of the staff was helpful and efficient as well in getting us through all of the financial matters.I definitely recommend Crown Toyota!

Great experience with Crown Toyota. I was searching for a particular car on the internet and was having a terrible experience with other dealerships when I called them for additional information. I drove 2 1/2 hours to purchase this car and Crown Toyota was well worth the drive! My salesperson was Ce Ce and she was a pleasure to deal with as well as the rest of the staff there. I am a very particular person when it comes to purchasing a car and they delivered above and beyond. I am happy with the car and price.

We had a fantastic experience with Crown Toyota, specifically Joe Haskell! My wife and I drove 4 hours to pickup a Highlander and Joe was super friendly, knowledgable and helpful to make sure our experience was a great one. We highly recommend buying from Crown Toyota.

Fred Swansen at Crown Toyota was very helpful in assisting with the purchase of our new RAV4 Hybrid.

Josh was great. Meet many others who are just as nice and hospiltable. Even got Joe to say, Stay tuned for more!

Had oil change and tire rotation today, unfortunately the fob I purchased that was supposed to be programmed was forgotten. However, they made it right and I am extremely happy with their service. I will be back for all my Toyota service and would highly recommend them. Thanks again Crown Toyota service department.

Friendly and efficient customer service!

Crown Toyota was clean and for buying a vehicle, an enjoyable experience. Our sales person, Joe Haskell, was very knowledgeable, through and friendly. I do believe he gave us the best deal on the Highlander as he could as well as a very good trade in for our 2016 Highlander

Joe and the Crown Toyota team rock!! Best car buying experience I’ve ever had. I visited dealerships across the region looking for a new RAV4. Crown was my last stop. Thought I’d be all business based on my less than positive experiences at other dealerships. They are different — in the best possible way! Everyone greeted me with sincere warmth. Joe caught me giving the 2021 Venza a look and suggested a test drive. I bought it an hour later. Joe asked the best questions and was SO knowledgeable. Truly I can’t say enough about Crown and Joe. So happy to give them my business for life.

We received kind and friendly service from Fred Swanson. He was very helpful and courteous.

We purchased our vehicle from Joe Haskell and could not ask for better service. He patiently waited with us as we wrapped up the finance details after hours on a Saturday night. He answered all of our questions and took time to review all of the vehicle’s features. Additionally, it seems as if the sales staff are all very supportive of one another and enjoy helping anyone who walks through the doors.

Our entire experience with Joe Haskell was the best car buying experience we’ve ever had. He was informative, kind and thoughtful about our price range we wanted to stay within. We absolutely love our car and feel very well taken care of. The price that we got was very fair and I recommend and will be recommending Joe at Crown Toyota to anyone who is wanting to buy a car.

I was very pleased with all of my interactions at Crown. It was last minute that I decided to come look at/buy the Prius I had my eye on. I phoned the dealership and spoke to Joe who was awesome. We were able to take care of preliminary finance info over the phone as I was making the 4 hour drive to get there. Everything was ready to go when I got there. Everyone was friendly and helpful. I will be sure to update this review if anything changes down the road. 7/11/20

Everybody there was super nice and helpful Chris Davis was an awesome help super nice and if anybody knows what it is like to have to bring an 8 year old with you to a car dealership he really helped keep him entertained thanks to all at Crown Toyota

Professional, spent lots of time, very easy to talk to.

I have utilized Crown Toyota in Decatur, IL for many years. They begin to work on my car almost immediately and always keep me apprised of their progress. That is very helpful & I very much appreciate their promptness. I was in the dealership for no more than an hour. I would recommend Crown Toyota to anyone who would inquire.

I was greeted with kindness and respect. My tires were all aired without any waiting. I received information and suggested work that could be done to keep my tires from losing air. My questions were answered knowledgeably and with patience.

Fred in sales and Bryan in finance were incredibly helpful!!

Joe made the buying experience an amazing experience, Id recommend him to anyone that was looking for a new Toyota! Everyone at Crown was amazing! Will definitely go back!

Great friendly service department

We purchased a new RAV4 from Crown Toyota last week. It was one of the best, if not the best, car-buying experience that we have had (to give you a perspective for comparison, this is the 6th vehicle that we purchased in the last 12 or so years ). Since I was coming from out of state and would only be in the area for a week, I wanted to do my research and pricing negotiation before I arrived. I sent out online inquiries to about 8 dealers within 100 miles on Thursday evening before my arrival. Chris Davis from Crown Toyota was one of the first salespersons to contact me Friday first thing in the morning. He kept in touch with me regularly throughout the day on Friday, and had the quotes for me to review on Saturday morning. Chris was very responsive throughout the entire process. Before Saturday noon (~24 hrs after I first spoke with Chris), we agreed on the price and I put down a deposit so Chris could get things in motion. It took a few more days for us to finalize on the trade-in value of my other vehicle (all done remotely while I was out of state 1,500 miles away), and Chris was working hard for me throughout the process. It is very clear to me that they take customer service seriously at Crown Toyota. They are the only dealer where their GM (Joe Antal) reached out to me a couple of times to make sure my questions were answered. I thought they were system-generated automatic emails, but when I did email Joe, he actually responded back and made things happen. Everything went smoothly on the day of our appointment to take delivery. Michael, their finance manager, was highly efficient. We were in and out of his office in less than 15 mins to complete the paperwork (a record time in all of our car purchase experiences). We had a minor issue - a couple of the optional accessories listed on the quote were missing. But Jordan, the New Cars Sales Manager, was extremely apologetic and made things right for us. We had the missing accessories installed a couple of days later with the help of their Service Advisor, Larry - again outstanding customer service (Larry made sure the parts were ordered and called me as he said he would when the parts arrived). I would definitely recommend Crown Toyota: ask for Chris Davis if you are looking to purchase a vehicle, or ask for Larry if you are looking to service your Toyota.

Everyone at Crown Toyota was such a pleasure to work with! We highly recommend Tony Luciani as a sales consultant! He was such a pleasure to work with! Also Mike in finance was very accommodating. We can not recommend this dealer enough!

I went in just looking & fell in love with a 2016 Jeep Grand Cherokee. Joe was super knowledgeable, helpful, and friendly. He did everything he could to get the deal sealed and I left driving one of my dream cars at 23 years old. 10/10 recommend crown Toyota and 100/100 recommend Joe!Thank you again for all your help ☺️

I was completely amazed with all the efforts Joe Haskell put forth to assure me not only of a smooth transaction, but all the efforts & time he put forth to assure me that this this was the right car for me, that I was in good hands, & would be taken goodcare of not just through this process, but for any future needs through them & Crown Toyota :-). Joe Haskell without a doubt went above & beyond & I am pleased to announce that I am now a new proud owner of this beautiful 2013 Toyota Camry that he sold me today! I will definitely be going through him for any of my future car needs & you should too! :-) Thank you Joe for everything & God bless you, your family, & everyone there @ Crown Toyota!

They were awesome and very helpful.

Great and friendly staff who were willing to put up with any questions and concerns that me and me family had. Honestly for a first time experience with a car dealership I would say it was great. Thanks for all that you do :)

They were not overly pushy. Our salesman, Tony was very knowledgeable and friendly. We left with a beautiful SUV.

This is my 2nd car from Crown. Worked with Joe Haskell both times. Great sales team, great service department team, and great customer service every time I have to make a visit.

Bought 5 cars from them. Camry Hybrid. Great car. Drive 75 on the interstate and still get 38 mpg. This my 3rd hybrid and NEVER any mechanical problems

My wife and I went to the dealership to test drive a certified pre-owned vehicle. The dealership is clean and the staff is friendly. Based on the vehicle and the dealership we bought the vehicle. This was the best vehicle purchase experience of our lives. I generally hate car dealerships and the process. We drove to Decatur from Chatham to avoid the entire Green family of dealerships because we have had horrible experiences with Green. We are so glad we made the short trip. Excellent dealership and staff.

Crown Toyota was a great experience with friendly well knowledgeable staff. Patty our salesperson did a great job working with us. We highly recommend using Crown Toyota for your next car purchase.

Friendly knowledgeable staff. Everyone was great especially Bryan and Patty. Thank you for making this such a seemless wonderful experience.

Great to deal with Crown Toyota! Had a great salesman in Fred Swansen. Made a quick and fair deal and drove away in our new Highlander. Doesnt get any better!!!

I worked with Joe Haskell. He did a very professional job of explaining my vehicle choice and what my financing might look like. He spent a lot of time with me. I would highly recommend him.

Joe was great to work with, professional, and very helpful!

Sandy Saunders-Carter was very accommodating and easy to work with. She made the process of buying a vehicle seamless and pain free. The finance department took their time to explain everything and answered all my questions. Finally, the detailing department took extra time to make my new preowned vehicle shine like the diamond it is. An all around great experience.

Easy buying experience. Very competitive pricing and financing! Friendly dealership staff!

Clyde Chapman does it again! Great salesmen and great customer service as always. 👍🏼

Technician broke a part removing it and they expected me to pay for it.

Bought my Toyota Sienna 5 years ago and they have always done a great job servicing it!

Very friendly and quick service.

Great service, great shuttle service. Great experience. A little pricyy but thats Toyota.

Joe Haskell was awesome and we will be back to buy from him again!

Tom was very patient and understanding with my situation. This mama needed a vehicle fast for work and kids. They made the experience easy and faster than I could imagine. I am really happy I got to do business with him and Crown Toyota. Thank you soo very much!!

First time customers at Crown Toyota, after working with Joe H. we will be back !

My saleswoman was very full of humor and, helpful finding my car.

Joe is very kind and helpful. Love his sense of humor, but still professional at the same time.

Chris took the time to find out what we were looking for and then gave us options to fill those needs

Joe Haskill was very helpful and professional.

Joe and Mike were awesome! Great customer service!!! Got me approved for the SUV I desired.

I had the most satisfying, first time vehicle purchasing experience ever. I don’t think I would’ve gotten anyone better than Joe Haskell. He was so enjoyable to work with. He made everything fun, easy, warm and welcoming. Honestly, the best customer service I’ve ever had. If I could give more than a measly 5 star rating, I would... and then multiple that by 1000!

Great people great cars recommend to everyone.

I have been a lifetime customer for over 15 years of Speed Lube Auto Care. Had a miss on 3 cylinders. First they pulled timing belt cover and checked to see if timing belt had jumped timing. Nope. That wasnt it. Then they did a compression check. Nope, that wasnt it. Then I was told it was fuel injectors. I asked them to change them not knowing that they didnt have a machine to test for bad injectors. My perfectly good injectors were thrown away before the new ones arrived. $1600 worth of Lexus injectors. I had to pay to get new ones even though it wasnt my fault that they threw the old good ones away. Matt doesnt work here anymore and would have known that I want all my old parts. After the fuel injectors didnt fix the problem, they told me it was my manifold gasket. After that didnt fix the problem, they told me to take it to Lexus and Im out of over $1100 for a problem that wasnt fixed. I was told by Doug that this is the way it is. They tried 4 different things and didnt fix the problem. I called someone higher up and the Manager(Doug) lied and told his Manager that I bought the car in and asked him to change the injectors. Im not a mechanic. Why would I ask them to change the injectors? If I did bring the car in and ask them to change the injectors, why would they pull the timing belt cover and do a compression test before changing the injectors? I have taken all of my cars without factory warranty here like I said for at least 15 to 20 years or more and have referred a lot of people here. Doug have lost a lifetime customer and I will not be referring anyone else. You go to a shop not for Trial and Error repairs but to get the problem fixed right the first time. If they didnt have a machine to test for bad injectors, they should have told me. Also why would you throw away injectors that you are not sure are bad? Dougs reply was We dont have room to keep old parts. Really? You could have put them in my trunk. Fuel injectors are small enough to fit them all in two hands. Now I am contemplating a lawsuit. This is horrible that a lifetime customer was treated this way. I wonder if this was done because the color of my skin. I ended up taking the car to a local Toyota dealership the following Monday. They diagnosed the problem in less than a hour. Ordered the part overnight and Tuesday my car was fixed. The diagnostic fee was $79.99. Labor was $108 and the part was $207 A genuine Lexus part which was the Oil Control Valve Solenoid. (My old part was in the New Part Box on the floor board on the passenger side floor).Speed Lube Auto Care werent even close to finding the problem and had my car over 3 weeks. If they had the proper computers/machines they would have known what it was. I could have went to a shade tree mechanic for them to guess what was wrong with my car. Thanks Mark at Crown Toyota Service Department.

Great knowledgeable sales team, couldn’t ask for a better place to buy a new car!!

Very nice walked us threw the car buying experience! Was a great one at that Fred, and Jonathan were excellent with helping us will definitely be back

Service Dept Foreman and Parts Dept personnel were very helpful and courteous. Since my Camry Hybrid auxillary battery completely died I was unable to get the car into the shop but was able to install a new one myself. Parts Personnel even loaded the battery into my van! Great Service!

I’ve purchased multiple vehicles with crown and it’s always a friendly and painless process. The crown team always goes above a and beyond!

My salesperson, Alecia Henson, was the bestest! I liked her personality (down to earth), liked her honesty, and the fact she listened to what I wanted/needed! I recommend this young lady to anybody! Thank you very much Toyota team, you did a good job making this process smooth and quick. One of my best experiences with purchasing a vehicle!

I purchased a truck from this dealership on Thursday (Dec. 29). I live about 7 hours away and a friend of mine made the trek with me. I just wanted to take a second and tell you that we were both very impressed with your dealership. It is, without a doubt, the best experience I have ever had purchasing a vehicle. Keith (used sales manager) was very courteous and seen to it that I was treated like a celebrity from the time I called in until I drove away. I also dealt with Dave as my salesperson and he did an excellent job. Mike in financing also helped me throughout the whole process over the phone and in person. Every person we were in contact with was amazing. We were both blown away by the experience we had and entire Crown Toyota team went above and beyond for us! We drove nearly 15 hours Thursday to get this truck, but they made it worth the trip!Thank you so much!Heath Rickard

I am from Springfield, IL and originally went to Green Toyota to look at the 2020 Toyota RAV4s. The salesman i dealt with at Green was rude, couldnt answer any of my questions and was downright pushy. I spent hours just going around in circles with him and it became a headache. After 4 hours at Green i decided to drive to Decatur and see what Crown Toyota had. Within the first 10 minutes it was already a change of how i had been treated at Green. My salesman was Tony Luciani and I would recommend him to anyone and everyone. He was very upfront with everything, and didnt beat around the bush. I went in wanting the XLE Premium, but Tony and the entire team were so amazing that i left with a brand new 2020 RAV4 Limited. Thank you to this amazing team, they will have my business for life and i will be recommending them to all of my friends and family!

Great place to buy a car. Or two!:)D.Lynch

My family had positive experiences with the Toyota brand and the Crown Toyota services in the past. That is why I chose to buy my Toyota Corolla from them. I considered myself lucky to have Fred Swansen sales representative to help me through the complicated process of buying and getting to know the vehicle. Since then he also was available to answer my questions on the phone. In the past 15 years he helped out my son twice with the greatest professionalism while buying vehicles. My son also preferred to take his Camry for maintenance to Crown Toyota because their service department always did an excellent job working on his car.Finally I would like to say thank you to Joe Antal General Manager who gave me the VIP treatment in the car buying process, and thank you Mr. Swansen for all your help.I strongly recommend Crown Toyota as the good place to buy ones next vehicle!

We loved our experience at Crown Toyota! Our sales person was Joe Haskell. He made the process easy and quick. From test drives to comparing models down to financing, it took 4 hours total. (2 test drives, lots of questions, and a few breaks due to toddler melt downs)Not only was Joe great and laid back, Clyde, another salesman, happily took our son around the dealership to keep him occupied while we discussed pricing and features. Joe took him while we signed paperwork. Excellent team work and allowed us to focus on the transaction. THANK YOU!And last but not least, the car is more than we wanted! So excited to have a comfortable, reliable car for our family trips.

Alecia Henson is amazing, she is the go to person if you want to buy a car. She covers every area of what you want and goes above and beyond to ensure you are 100% satisfied with your purchase. Thanks Alecia for all you have done to make this an amazing experience!!!!! # TEAMALECIA

Dylan Taylor is an amazing salesperson. He sells cars like it should be done, no pressure. Yet, he makes sure to get it done. Customer service was at the top of his list. Go see him for all your car needs!!! I highly recommend Crown Toyota if you are in the market for a new or used vehicle. (Mike E. In finance was great too!!)

We worked with Alecia over the course of a few days and everything was amazing and accommodating. They listened to what we wanted instead of pushing us toward something they wanted to get rid of or had rebates on. Its tailored to the individual and weve never had a dealership experience like this one. We will forever be using Crown and Alecia for as long as she is there!!!

Very good experience with a super friendly and helpful staff.

Crown Toyota is awesome! The staff is fantastic and make you feel important! Zach in the service department is the reason I purchased with Crown and found Bob in sales to be genuinely concerned with finding the right vehicle to meet my needs. The financing department is great and found the right deal for me. I will recommend them to anyone looking to purchase a vehicle. I drove from the south Chicago suburbs to purchase my vehicle because of the quality customer care they provide. They are just great and will take great care of you.

Car buying made simple! Thanks to Mike and Fred for making it smooth. We love our Toyota. Thanks again.

2nd car Ive bought from Crown. The sales team and the service team are top of the line.💕💕

I am a repeat customer. I highly recommend working with Fred Swanson. He is honest and works hard to get you the price/payment you want. He took time to make sure I knew how to work all of the new features on my car before I drove off the lot. Mike Eller in Finance makes the process quick and painless. I also have had good past experiences with the Service Department. Crown Toyota is a great place to buy a car.

This was one of the best experiences ever in buying a new car. No nonsense pricing, no dickering, just good deal offer and a sale. Thanks Alecia Henson for a great experience.

The inventory was well stocked, the salesperson went out of his way to make us feel welcome. He was very knowledgeable. From the general manager down we were treated with respect dignity. Unlike other dealerships we tried to work with. I will be very happy to recommend Crown Toyota to my friends and neighbors. I will also recommend that they see Kyle Miller.John PeartSpringfield, ILL

We have purchased 2 vehicles through Toyota with Joe Haskell. Both times our experience was beyond great. Every time we are there everyone is very friendly and helpful. Will definitely refer to family and friends.

Very professional and helpful!

Great place to be. You will not be here all day like you would other car dealerships. Everyone is family friend and will try there best to get yo a car. The best experience I had

Bob and everyone else I interacted at Crown Toyota were great! They were super easy to talk to and were very upfront and open about what they could offer. They didnt try to push me into a car or lease that I didnt want or one that fit their agenda like Ive had happen at other dealerships. I told them my budget and what I was comfortable paying and they made it happen. I did most things like the credit approval and trade in appraisal online to save some time. What a difference that made in my experience as a customer!! When I got to the dealership to sign for my car, they had it pulled up and had it ready for me and helped me preprogram everything as I waited for the final financing paperwork. The entire process took about an hour and they were even willing to stay late on a Friday since I lived out of town and I got off work late. I would highly recommend Crown Toyota and will be back for my next purchase!! Thanks again for my awesome new car! 😁