The store is very clean and modern. This is my second trip here and both times it has been a little wait but the staff is very polite and helpful as I have found with every aspect of Xfinity. I had some issues the other night and went to the chat bot ( not a fan of ) but once I got to an agent they are always nice and helpful. We worked on my issue for a while but couldn’t resolve my issue but he apologized profusely and asked me if I would like to hold on while he set up an appointment with a technician for the next day (which was actually in a few hours). The technician was awesome my time slot was from 10-12am on a Sunday morning and on Father’s Day to boot. The technician came early at 9:45 and asked if it was alright for him to be early. Even though I wasn’t quite prepared I quickly grabbed a mask, told him my issue and bing, bang boom he had my problem resolved and was leaving before my time slot even started. Wow for a young man to come out on Sunday Morning Father’s Day and be so professional and efficient. It’s something that I have not seen in other organizations. Hats off to you Xfinity you must be providing a great working environment for your employees. The staff at the store was awesome. Even though the wait is a few minutes there is plenty to look at and occupy your time. Once they call you you are in and out in a couple of minutes. Thanks again Xfinity and staff I wish that more organizations were like you!

Best store every. I drove from Covington to this store. Nikia and others greeted me as I walked in and Andreas helped me with all my questions. Great team. Love this store definitely will visit again. Thank you all 🤗

Cordell helped me today. This location is really nice and modern. Love it. Cordell made my Xfinity experience fantastic. Go see Cordell if you want amazing service like I had.

Terrible customer service. For example, a staff member at the entrance checking people in took down my name and decided not to check me in. Save yourself some time and go to a different location. The staff at this place dont care; they will waste your time if they feel like it.

I had an outstanding experience with Wesley Phillips at the Decatur site in Georgia. He was informative and patient; he took his time to explain things to me. I felt he had my best interests in hand to give me the best value for internet, cable and mobile services.

Jalen was my representative. He was patient, friendly, super polite and absolutely professional. The entire team was welcoming. I appreciate that Jalen took the time to listen tomy concern, place me in a good plan, and review everything with me. I appreciate the great service!

Made me sit and wait! I am still waiting while reviewing this. I just have to return some equipment and for that I have to wait this long. Disappointed!

Great service from a young enthusiastic team. My consultant, Jalen Martin was friendly, helpful and provided very professional service. Super experience.

Right now i would hve to give them 1star, Why? I waited over an hour just to return some equipment and ask a question, the young lady at the front door was cool and kept it real so i didnt snap on her but the other smart mouth girl!!! They need more ppl. Pls get more ppl to work here.

No one greeted me when i walked in. It was very confusing. The desks are in the back of the store and visibility to the front is limited. Theres no organization in the store. Someone finally asked me if i had signed in. There was no place to sign in. The rep that helped me was great. Got me in and out.

Mr Andres has reawoken quality custom service

Great customer service, very courteous and polite. Answered all of my queries and I bought a new connection. Way to go Jalen😊

The people working here were ever so helpful... especially a young Man name Andrea... He fixed .y Phone...I want my Daughter to Marry Him..🥰

Our wifi box broke from age and they got us swapped out for a brand new one really fast.

The wait is just ridiculous. Was in the store for close to an hour (45 mins) just waiting to be serviced. They seriously need more workers. I’ve gone to other Xfinity stores and never had to wait that long. Usually in and out within 10-15 mins. Don’t recommend this specific store

Service took a little longer than I expected but once I was seen. I got out quickly. Great for any required service.

So we all get that the place is neat and all but its personnel needs to really how order works as I got before 2 ladies and they didn’t have an appointment just like myself but ended up being assisted before me.

My experience today was amazing. I was in and out in less than 5 minutes.

I had a great experience at this store. I was reducing my service and I was pleased to not get a hard sell to upgrade my services.

They raised my bill and my internet speeds got even worse. I pay for 1gbps and I rarely ever get even half of that. They also reinstated the scam of the internet data cap again.

Quick service! Wesley was able to get us in and out within 10 minutes and service that started as soon as we got home! 10/10 would shop again!!!

I went to this location a few days ago and I got the best service. It was a bit crowded but they got got everyone in and out accordingly. I was waiting for about 10 minutes maybe less. Aia, who helped me with my phone was so nice and welcoming. She helped me in probably less than 10 minutes. Great customer service!!

I was turning in my equipment, as I am leaving Xfinity because it is just too expensive! But once again I received excellent service in-store, as Catherine was very courteous and professional and answered all my questions. Just wish their pricing was more competitive and you could actually talk to a real Customer Service person when calling their support number. And Xfinitys website is awful!

Always professional and courteous whenever you go in to Xfinity on Church Street. I never have to wait in long lines plus they let you know when the next Agent is available to help you. Thanks Xfinity for all you do! 😊

Just needed to return equipment took over an hour His staff was standing around talking with each other instead of helping customers

Arrived at Comcast to drop off equipment and close my account because I am permanently leaving the area tomorro and they are closed for the next three days. . This means I can’t return it any other time. Entered the store at 703pm and went to the counter. Was asked to leave and they locked the door behind me! Shame, Shame on the individual who made that decision! If I could give them 0 I would.

Theyre great. Always SUPER helpful and personable. 💜

Excellent service. knowledge and helpful.

Keyona Daniels, hands down, you guys need any type of help she got your back! She needs a raise/promotion 🙌🏻🙌🏻🙌🏻why? Because she is A W E S O M E !!!

If returning equipment don’t bother. Check out options for ups drop off. They will do everything possible to not serve you and take their time. So far have seen 3 reps not helping anyone and only one person in the store to handle the line of returns. Also people behind me were served before me because they were buying a phone, makes sense they want to make that sale. I have no doubt this won’t make a change but people should know to try the UPS method before going here.

Employees need to learn the laws and how to speak to customers. You never know to whom u might be speaking. Im definitely gonna make a few calls behind this unprofessional and unacceptable behavior.

Amazing customer service. Very fast prompt services. We were in and out 2 minutes flat. Thank you!

They were very polite better service was given by that office .. more than I can say about the rude people on the phone. If you want good service go to the store in Decatur .stay away from the phone group.

The staff in the store seemed very professional. The phone reps are the only ones I have a problem with. . I talked to 4 different customer reps and got 4 different answers to my question. One system said I was on the account and the other three said I wasnt. Please keep your systems up to date.

Very nice the young man was kind and friendly. Helpful mr.Jaden. thanks!!!

Your service sucks and customer service in store sucks. I signed in but another customer came in afterwards and she didnt have him wait. He got waited on before me.

Very fast and great customer service.

Chi and Jalen were absolutely wonderful and very helpful in making sure I got internet service. They were able to address all my questions, get my house registered, and provided me with a prompt service date. Will definitely be returning to this location for any future business! Both Jalen and Chi deserve a raise!!

Did not go to xfinity Big Daddys restaurant

I made a big purchase and I got in on a great promotion of a free IPhone. My sales person was Jalen Martin, who was very patient, very knowledgeable, very professional, and respectful & friendly towards Senior Citizens. Jalen should get promoted to Manager, he should get a raise in pay, and he should get a Badge in compassion for other people! He helped me to know end, he answered every question, and he helped until the job was done, and he was going even stay over until I got off from work the next day if he had too, that is CUSTOMER SERVICE, not customer service, BUT CUSTOMER SERVICE!!!!!!! The old fashioned way, the customer is first sevice! Go Jalen, you deserve everything good and wonderful happening in your life, from the top of your head to the bottom of your feet! Sincerely, Leola Canada

Kim was so helpful. Give her a raise

Very nice customer service agents

Very nice experience with Wesley. Able to put my mind at ease with Comcast outages throughout our area. Wesley performed excellent customer service in my opinion.

The staff at this location over my last year of visits, trying to troubleshoot our service, have all been very helpful and knowledgeable...HOWEVER...since March, with everyone home due to COVID, Comcast Xfinity’s TV and internet connection and reliability has grown increasingly worse in our neighborhood, to the point of intolerable. Impossible to conduct conference meetings or long phone calls that rely on internet without at least one or two connection interruptions. It is out as I write this.Problems have become daily. Even trying to report this outage or check status is impossible, as their webpage does not respond (using cell data, since internet is out.)We have since signed up for AT&T Fiber. Can’t get it installed soon enough. If you have the fiber option with AT&T, Google or another carrier in your area, go that route.

Came in to pickup equipment it was crowded bout a 45min wait but it easy shoutout to the guy at the front got me in & out quickly think his name was jalen definitely deserves a raise

Have to wait to long just to return equipment

The wait was incredibly long, then once I was called, they told me they couldnt help me with my Xfinity issue and said that it could only be addressed on the phone with the Xfinity customer service number.

Poor customer service and careless staff. The employees are more than careless they are rude. Purchase your devices online. I would have, but I had to travel out of town and didn’t have time to wait for my items by mail. The disrespectful employees here would actually make more money for the company and themselves if they actually cared about their jobs and customers.

Very cooperative & knowledgeable! Bye bye Comcast.

Somehow two different accounts were open under my name and at the same address. When I started my service BOTH were charged. I called later and asked the rep to close the second account and refund the deposit for the second account which the rep said she did. NOW COMCAST SENT ME TO COLLECTIONS FOR THE OTHER ACC! I know its a running joke on how bad Comcast is, but they are seriously sleazy and always charge you more than agreed on your bill. They always seem to have errors that benefit them.If you have a choice, dont choose Comcast

Fast service & friendly specially Freddie white thank you

Great customer service,she was very polite and answered all my questions these same I was in and out in no time.guess this is day for what I needed

Slightly busy but we got served in about 5 minutes. Would recommend this store.

The customer service is awesome, I was very satisfied with my visit. I would definitely recommend this store.

This 5 star rating is for Tristan Verhoeven, an employee at this location. Tristan provided the best customer service that I have experienced in some time. Following two very trying experiences with Xfinity (both on the phone and at their Ponce location) I visited this store as a last effort to try to set up mobile service. Tristan was friendly, knowledgeable, and dedicated - when the number porting was not working due to system issues, he patiently and persistently tried different options until he got everything to work, which was ultimately 45 minutes after the store was scheduled to close. I cant imagine how frustrating another unsuccessful attempt would have been, so I am extremely grateful to Tristan, and hope that Xfinity fully recognizes his above and beyond level of customer service!

The worst experience ever, Im switching to a different company, most of the people that work there dont really know what they are supposed to be doing.

Gave ne equipment missing cords. I come back and pick up the right cords to come home and find out they gave me a wrong box. 🗑

The people that worked there were friendly. And there was a minimal wait time. It was even 12 minutes before I received my equipment and had departed from the location and then I was advised that I could get a free phone by transferring my line over to Xfinity.

Service was great, Catherine was full of smiles very pleasant.

Mr. White was by far the best. Excellent customer service, great patience and very thorough in his explanations.

Keep up good work

The Xfinity facility was pleasant. You are greeted at the door. The customer service is great.

Very good food

Helpful new XFINITY location for those inside the Perimeter and near 78.

Astanding customer service covid 19 upheld thoroughly

Everyone is actually informative and helpful. Who knew great customer service still exists. Keep it yall!

I have said this many times, Comcast has a great product, but the Customer Service Experience SUCKS, But this time, Tristan changed my opinion. He was, NICE, Helpful, had a smile, zero attitude. Great experience this time. Thanks for your Help Tristan!!

Seems like a trend was checked in before 2 other people and both got assistance before me for returns.

Waited in line for over 45 minutes only to be told your company didn’t have product in stock. Could have been avoided if you simply asked me the purpose of my visit. Sad!

The Customer Service Rep, Wesley was very informative!

Great customer service

Markell went above and beyond for me. I came in wanting to go home with Internet connections and he made it happen. From finding the best plan to fit my needs, to making sure the self installation package was easy for me( not technologically savvy) to fix, to helping me carry the package into my car. It’s rare to get customer service like this anymore, eternally grateful for his help and everything he did to make my experience completely easy. He definitely deserves a raise!!! Excellent service!

Im so disappointed. They have monopoly and would not let me use my own modem. And charge me $70 for professional installation that I could do so easily. Sooo bad. Thats what happens when there is monopoly

GREAT Customer Service at the Store

I had a great experience with Tristan at the store. He was patient and incredibly accommodating. He really took an interest in me and my particular needs.

Was with Comcast for 10years. I finally said bye to them, the bill got higher every year and customer service got lower every year. Get a Firestick and download stations you actually like and you will come out much cheaper.

Very clean, staff is professional, courteous & very attentive

Absolutely no organization in how customers are greeted. I stood by the front door for about 10 minutes before I had to stand next to a customer being served to catch a representative to put my name on the waiting list. If you don’t have a specified line for people to wait in, you have to have a greeter. Xfinity spends all this money on a beautiful new store only to serve its customers worse, very disappointing.

Very informative and pleasant.

Taylor had a very bad attitude with me and my mother trying to get an upgrade. We wanted him to call costumer service and he refused and told us he will give us the number and we can call! I will be calling the manger of this store and getting him FIRED he has no home training or respect towards customers, also some other guy helped us and had an even worse attitude unfortunately we did not get his name. He then went to tell his employees about what we needed and they proceeded to laugh and giggle. I need answers on to why this is the type of training y’all give y’all employees!

Walked in to fast and friendly service. My Sales Consultant Cordell Young was very patient and help me with everything i needed. Thanks!!

I brought phones here to exchange the ones that was shipped to me and they could not help me. Wont exchange the phones, wont even talk to Xfinity mobile person on my phone whom I was talking to who told me to go into the store to exchange 2 or more phones.. There is at least 8 employees standing around this empty store being very unhelpful. They watched me come in no one even asked may I help you, just look at you. I had to go up to some one and ask for help; poor customer service. Even the customer service representative on the phone acknowledged that this store was unhelpful. They could not even print the shipping labels out for me to return my phone. What a waste of space and air! He gave me a credit back because I had such a hard time with them. Shame shame shame

Cordell was so nice and professional to me. He helped me situate my account out. Very knowledgeable about what he is doing. He is very recommended, will be going back soon.

Xfinity service is the best been rocking with them for years

So I walked into the store and was immediately greeted and told to have a seat. Soon after I was told to that Cardell was ready for me. He assisted me quickly, efficiently and with a beautiful smile. Cardells customer service was exceptionally great. Also the ambiance of the store was amazing. I loved the colors and design layout. I was impressed.

Markell advised me i can changed out my own cable boxes. Guess what talked to 6 agents and now im without cable til a tech can come out

Good service 👍

Thought the Covid handling very good

Tristan helped me with everything I needed and was super efficient with everything! Comcast, whatever your paying this guy... triple it! He’s worth it!

If I could I would give this store negative 3 stars . The people working here have ZERO customer service skills. They are lazy and do not want to work. Ratchet human beings.i drove all the way here from tucker in bad traffic to find out they do NOT have the wireless boxes that I was told they do have by another xfinity employee over the phone. When explaining to them my situation of driving over there and the inconvenience ot was causing they did not care. They did NOT even TRY to help they just went back talking to each other . I overheard another employee calling a customer a liar.I will be calling xfinity and asking to speak to lead managers of this location . So please anyone looking to get xfinity please stay far far away save yourself time and money by simply going with a different cable provider.

Nice clean and fast!!!

I was put in a promotion that was set up wrong for a whole year but for a 2 yr contract and the expecting me to pay the price for the duration of a two year contract... this is soo shady bait and switch stuff...I did finally terminate my service...trying firestick now...

The most terrible company on the planet!!! I hate living in this area because they are the only company that services my complex just like Georgia Power. This is the second time they’ve sent a random man in my apartment without the correct equipment to finish the job!!! How irritating!! Especially @ 8am DUMMIES!!

Very good

Just went to take new internet service. Team seems professional and helped out in getting a proper plan. Tuan is a decent professional and knows his stuff. Thanks!

Markell was knowledgable, courteous, and patient as we changed mobile service and bought new phones. A+ service.

Friday AUG 16, 2016 - Inaudibly greeted by someone lounging on an ottoman more interested in watching her cell phone than directing customers. Since she did not have a Comcast or Xfinity uniform, I walked past her and was sternly redirected by another disinterested associate. The gentleman that helped me was friendly enough but laughed because I was paying $250 per month for blast internet, basic cable and a home phone. I exchanged a modem and turned in one cable box. When I returned home, my phone was not working and I spent the next two days speaking to associates until it was finally activated. On AUG 26th I noticed channels were still active that were supposed to be inactivated under the new reduced package (Chicago channels ID Channel, WGN and one other). I checked my account online and was still being charged for both modems and the cable box I turned in. There was a pending order placed on the 16th but it had not been assigned to a specific date. I spent another two hours on the phone trying to get this resolved and backdated. Called AT&T and received a similar package for $50 less so I cancelled Comcast once and for all after six years of continuous patronage. Good riddance to the awful customer service at premium prices!

The customer service is horrid. They sent extra equipment, charged me for it & then made it difficult to return. They say they dont see the extra equipment in my account but how? When they are charging my account for the equipment.

Xfinity Internet sucks. Im a new customer and already I cannot wait until my contract is up. Internet drops out daily. Try to call, first its impossible to find a number, then they want to schedule a call for the next day. Now what does that have to do with my Internet being out now. Service all around sucks.

Very clean and sophisticated store.Help was very professional and friendly.Only complaint is that I had to sit for 30 minutes to return a modem of which the transaction took less than 20 seconds.Understaffed...