Employee sold me the wrong product. Since I opened it they would not accept even a switch for the correct product. The employee and manager were as useful as balloon animals

I bought an LG T.V. (Without warranty)expecting to go home and watch it. Nope! It was having color issues, so everything is now black and white. I recommend not getting an LG, but if you get any TV from here... I guess you have to get the warranty. I’m realizing now that this company does not handle “shipping with care”. Buyer beware for flat screens.

I always buy my stuff and get their warranty it’s well worth it they always come through with the warranty no questions asked 👍🏻!

James at the geek squad counter was wonderful to work with. He provided exceptional customer service skills while listening, explaining and trying to help me in a timely manner. I was dreading going up there as it was just another chore I needed to do while moving, but in all honestly James made my entire week. Thank you!!

Very helpful and knowledgeable staff. The young man who helped me pick out a new desk top computer was great.He got me hooked up on what I needed and in my budget.

Friendly staff that gave me no hassles for an exchange. And I didnt have to wait for shipping. Just go to the store and pick it up. Brilliant!

Low stock, staff that was actually helpful seemed less than knowledgeable

Staff is very attentive which is nice and the store seemed fairly well stocked. Only one or two checkouts were available which is adequate but if a customer has a question at the register, wait times get a bit long.

Hit or miss! If you get a good associate, then youll have a good experience. Usually have a good in-store selection. They are quick to process returns or to order-to-home option.

Yes you can find what you need but costumes service is horrible!! Do i have to be white to get attention and service! I waited to get help and no body bother to help me out! The guy from the camaras help someone instead of me and when he was done he didnt bother to come help me. He walk away from where i was and i had more time waiting for help than the others till I have to walk to to some girl and she did help me and this wasnt even her department. She was nice and try to help me. She was from the mobile department. I guess next time i will go and ask her. Best buy needs to teach them some manners.!!!😠😠😠😡

The majority of my visits here have ended without success. Often times the stocking is poor to non-existent and actually finding an item is a challenge. The few times I did find an item it was hilariously overpriced and easily not worth the price. And, despite all my visits, I dont think Ive ever spoken to a staff member. Save your time and order something online. If you cant wait just look anywhere else.

Very helpful associate was understanding of having to put together a remote teaching set up for my wife (a professor) after evacuating New Orleans for Hurricane Ida. He looked for deals at other locations, etc. and also did some product research for us.

Didnt even have Playstation or Xbox controllers. The saddest Best Buy Ive ever been in. Theres no way this place is still open in a year.

For years I have been coming to the Loop 288 location. I have purchased many electronics, games, lap top, and I even purchased my LG washer and dryer. I have always been satisfied and great customer service. Today I was disappointed with customer service. All I wanted was to verify that I had the right glass screen protector for a tablet we just purchased at the same location. (I even had it with me) I felt like I was getting redirected and nobody was able to get me an answer not even the geek squad. If would of known that I was going to get no assistance I would of gone elsewhere.

I had the worst experience ever at this location. I purchased a tv with total tech and full motion mount on Saturday. The sales guy informed me that starting on Tuesday 10/5 the services are free. He even talked me into getting a Best Buy credit card. He insisted that I purchased the items that day but to come back on Tuesday to re-ring the sale for my other tv to be mounted as well. I rushed from Plano to do exactly what he told me and ended up finding out other TVs were not on install and had to purchase kit to hide cords. Jazmin was very helpful. She setup installation on my other TVs and explained what to do on returns. My installation for 82 inch and mount was postponed due to 3rd party not bringing correct size van. Installer called stating he was picking up items then called back 20 minutes later to say a manager would call me to assist. After waiting a hour I called and was transferred to customer service someone working from home which was no help. I drove to the store and manager was aware of situation but only response for not contacting me because he was waiting on a response by email, no direct number to contact company installing tv. No guarantee on when my tv could be mounted. I took off work to accommodate long 1-8pm hour window. Total inconvenience and horrible experience I had to return everything. Manager on duty Ryan was very rude no interaction or apology for being inconvenienced and I don’t understand how or why they didn’t put any effort in saving the sale or customer. I don’t recommend this location for any services.

Kinda pricy, but dont sell alot of components for their Arlo cameras.

One of the worst Best Buys Ive been to. Many of the display products are not working and its difficult to get anyone to help you.

Service! Service! Service! I went in looking for a laptop at an affordable price that could manage the basic functionality needed. Anthony went above and beyond to make sure I understood the pros, cons and limitations (if any). He made me feel great about my purchase and decision!

The salesperson was great. The delivery was fast but got paint all over my $2000 appliances getting them in the door. Had plenty of room, but rushed it!!

Sergio helped out me out,he was very good at helping me and taking care of business, only took 25mn to purchase a fridge, thanks Sergio!!!!!

In and out fast. Apple rep helped unlock item and check me out.

I went to this store with my partner with the intention of purchasing a TV for our apartment. Upon entering, we were not greeted by the individual at the front, although other customers were. My partner and I stood by the TVs alone for over 30 minutes trying to answer our questions ourselves, until deciding to go to the front and search out an employee for help. I asked the same individual at the front if there was anyone available to help answer a few questions, and he told me no because everyone is the story was currently busy. However, there was literally a maximum of three other customers in the store and it was clear that they just did not want to help us. My partner and I continued to look at the TVs on our own, and painfully watched 3 different employees as well as the manager walk by us, look both of us up and down, say nothing and walk away. After realizing that no one would help us and we couldnt figure it out ourselves, we decided to give up. I dont know if we werent helped because of our orientation or not, but I can say for certain that the store was Not busy and the employees just seemed unwilling to help because they didnt want to. Will NOT be coming back, and would definitely recommend going to a different Best Buy.

I bought a camera that was not in stock in store but was told it would take 2 days to ship. 2 weeks later I call the store and they tell me that it’s the shipping company’s problem. I call the shipping company and they say they lost it and that Best Buy will handle it but that I need to contact Best Buy to let them know.WHY WOULD Best Buy USE A SHIPPING COMPANY that is 40 percent cheaper than other companies according to the hours of hold recordings I listened too trying to contact them.I’ve called customer service for 2 days for Best Buy where I wait on hold until the line shuts off.This is disappointing and honestly just ridicules

Not what they used to be. Staff not helpful. Poor knowledge of products. Disappointing for as long as I have shopped here, over 15 years.UPDATE: Went back because not a lot of brick and mortar choices when you need a laptop. Pleasantly surprised at inventory and service. Met Jenna who was both knowledgeable and a good listener. Explained what I wanted and we found a Lenovo. Didnt buy it because I found their outlet store, Microcenter, and got an ASUS exactly built the way I want it for $300 less than at Best Buy. Still it was a reassuring visit to one of my favorite stores.

Always enjoy best buy ....I need too go when items I like r on sale.....ill go back,,, black Friday;)

The place to go when you need a new Apple 12 Pro Max on the fly.

Friendly service, didn’t have a majority of what I was looking for

Employees at this Denton location are inexperienced, rude, and unhelpful and management is completely incompetent. This location also doesn’t carry as much stuff as others do. Store is so dreary inside and messy. Go to literally any other location than this one if you want friendly, quality service and actually have things in stock. DO NOT RECOMMEND THIS STORE

Always, friendly. However, when I asked a lady worker where the other brand SD cards were located, she said you only carried sans disk. I told her I had previously purchased many other brands there, but she still insisted. I eventually found at least 4 or more brands on my own, so maybe she needs more training. Also, the store should group all the SD cards together so someone doesnt have to hunt the whole store for them. It doesnt make since having them scattered everywhere.

All of the staff was very friendly and ready to help you find what you were looking for.

My mom recently bought two laptop computers from #Bestbuy online for her two grandchildren graduating. We went to return one computer, The Microsoft surface laptop to the Denton location on Loop 288, due todamage from shipping and they would not accept the return. The girl working the check out was very kind and had everything ready for the return. The computer was all set to go. She called the manager to come and override the return. The male manager came up to me at the counter and was very rude! Instead of greeting us, he began to question why havent you brought this in? First of all when working in sales, your priority is customer service. Since my mom has Elite status we had 30 days. There was no need to question us! Then he went to check our account and saw that the return status was good but he still had to go and get another manager. While we were waiting the manager implied that the sales clerk needed to put away the new computer because someone may run out of the store with it. In the end the other manager was rude and began to question us like we did something to the computer. The manager even caught herself and said well if you touch this screen to hard it will crack but they still did not honor the return. We will never shop at this location again! #bestbuy

I wish we could give a negative star that’s how bad Best Buy is went in there to buy a computer there salesman were more interested in talking to each other than trying to make a sale won’t be back

I was on hold for over 30 minutes. It’s hard to believe they love hearing the phone ring so why couldn’t anyone answer the phone for such a long period of time. Best Buy is nothing but a has been when it comes to electronic stores these days. Poor customer service

June 24 went this store. Thus small store was not busy. There were 2 employees taking at check out register. 2 on the front greeting desk. Three at the back dress. One was without uniform. I thought he was customer. I went at the check out station, because cannot see customer service counter. I asked where I can get ps4 controller. I was told go back of the store on lock section and someone will help you there. I went, no one was there. After standing about 10 minutes I go in the middle of store and interuped the chating employees and asked if someone can help me back there. I was told yes someone will be coming. Went back there. After 10 minutes waiting I was going out when three people standing there was told that its very poor customer service as Noone approached back to help me. Then without uniform employee came forward and said lets go there and what you need. I told him that I need controller. He take me to the locked section and saidos4 controller are no more available in USA. I came out if the store and buy that from Walmart. Somebody should check this frustrating and poorest customer service I have seen in this best buy store.

I’m and out, lots of customer service staff. Love that Best Buy recycles electronics.

Line went fast at the drive through. That was a nice bonus.

Entry. Grooming center does excellent job and my dog is happy there. They heed my requests.

The store employees are very helpful but the information from a store manager was not as helpful and we purchased more than needed.

Great experience!

Best place to purchase and best prices, simple, and the best customer service

Sales consultant was very matter of fact, answered all my questions and helped me with accessories. Never pushy but did present. He made it a very smooth transaction. Kinda knew what I wanted when I got there but he still was very helpful.

Tidy, had what I needed. A little short staffed, but the person stocking apologized profusely that there wasnt anyone available in that area.

The Denton store has zero concept of customer service. We shop often at Flower Mound/Highland Village store and was genuinely shocked by how we were treated and spoken to by comparison to the Denton store. I will not set foot in this location again, I will continue to drive the extra miles to the Flower Mound location to be treated with kindness and respect.

I went in wanting an open box alienware and asked where the laptops were upon entry. I was directed to them and when I got to the department there were 2 associates taking care of 2 people. One acknowledged me and said they dont carry the laptop but I let him know its an open box item I saw online can he please help, he said we have to get it down and while juggling me and his customer directed me towards the overhead bay they were in. I went to wait next to them and he got intercepted and rather than explaining I was next so I got left hung to dry. I waited diligently hoping the other associate would be back to save the day soon, no one did. I asked a nice gentleman for help that I would like to buy a laptop and he attempted to get someone but was in warehouse so couldnt help me himself which is understandable. All in all after about 45 minutes another couple got helped in front of me so im just going to have to try to figure something else out. I drove an hour to view the open box item, and wasnt helped so they get 2 star for potentially having the item

The team here made the return and exchange of a faulty product quick and painless. I wish all my interactions with customer service staff were like this!

No one helped in the store get a 43 TV to the registers. They did offer to help put it in the car.Then when I pulled.up out front I was asked to pull forward 4 feet. Not like the guy with the dolly could roll my way or anything, oh no.

Hit or miss! Some times helpful. Sometimes not.

I frequent the Bestbuy store in Frisco off of DNT but since I was near this location I figured Id stop by, I assumed its a big box store that would have everything my store had. I was wrong, shelves were half empty & extremely sloppy. I asked for a 50in Samsung TV which showed in stock online, uninterested associate said it was not but she could order for 5 day shipping. I asked if there was anything similar, she said no, 5 day shipping. I asked if they had a computer chair that also showed avaliable in store, same answer, no 5 day shipping. At check out the associate was clearly annoyed with the last customer & it was evident, I asked if I had any certificates avaliable, she rolled her eyes & checked.I love bestbuy but I certainly dont love this store. Sometimes you dont want to buy things online & waitA little customer service goes a long way

Very good experienceKind and respectful with pricing and deliveryI like this Best Buy quite a bit

I was looking for a 4K TV to use as a computer monitor and dropped in to see how they looked in person. The guy working the area was very knowledgeable about the specs on the TVs and recommended I consider a real monitor instead. They had a great deal on some that were not in stock at the moment so I ordered them for delivery to my home.They arrived a few days early and work perfectly. Ive since verified everything the employee told me and researched the monitor to be sure it really was a good price.There are some things that you really want to put your hands on before buying. Best Buy seems to be positioning themselves to specialize in those areas.

Staff is very professional and helpful.

This review is long overdue, but I received the greatest level of service from John @ The Car Audio dept at the Denton Best Buy. He did an amazing job on a custom install for me, and went above and beyond in ensuring everything was installed top notch. I have done car audio installs myself, and also paid for installs all around DFW, from CarToys, to very expensive small shops. This was far and away the best install I have ever had done, and I cant thank John enough for his attention to detail and excellent work.

I am not impressed with this location. No one ever comes up to ask if we need help. They also do not seem to have much of anything in stock. My husband and I venture out to the one in North Fort Worth to get what we need.

The games inventory has been decimated. If this a strategy to combat Game Pass and the like, that’s one thing, it’s another to have it look like it was ravaged by Black Fridays of old. I was able to get what I wanted though.

I was able to go into Best Buy and get what I need relatively quick. Even though its right around Christmas, Customer Service in the phone department was able to help me pretty quick. The gentleman was able to find what I need and was also very professional.

Do not ever buy anything from this rip off place! I bought my wife a phone paid 80 bucks for insurance to have it replaced just walk in. Guess what nope gotta wait a week or so for them to send you the wrong phone and then try to charge you again to send you the right one. They have this phone in stock but refuse to give it to her. 80 dollars we paid for this insurance that is absolutely worthless. I’m telling you guys. Walmart treats you better go there to buy what you need. Never ever go to Best Buy in Denton tx.

Interesting new layout to the store. Overall not a bad visit. Employees seemed eager to help. Prices were still too high as they have always been at BB but reasonable enough for the upper middle class students they are targeting.

One of worst customer service experiences Ive had. Nothing like buying an overpriced phone screen protector because they assured me there was a warranty they would stand behind only to find out later the warranty only covered the protector. Then they stopped stocking them so replacements had to be ordered and now they say that one is unavailable and so much for standing behind the warranty not even so much as were sorry heres a discount on a new one...People like to complain that online is killing brick and mortar stores but some of them are doing a pretty good job of doing themselves in.

Friendly service. Fast checkout.

I got a USB port that broke in half when I took the cap off. WORST BUY.UNTIL: I got my wife the perfect gift at a reasonable price. BEST BUY? TALK ABOUT SPECTACULAR Bi

They had very little inventory to purchase. They also are understaffed.

Even though they didn’t have the product I needed, Amar was extremely helpful and took the time to understand what I was looking for and search for the product.

Didnt have anything that caught my eye. From TV to computers was eh

I HATE this location! Only 1 time I’ve been in and was offered help. EVERY other time I have to track someone or just get walked past. Literally had 2 associates walk by me and say nothing...all I wanted to do was buy a radio, spend my with you. I’m out this place, I’ll drive 30 minutes to Dallas instead.

Overpriced and we couldnt get help, even after asking for help and waiting almost 30 minutes.

Call me old fashioned but there is still a thrill about going into a Best buy is there not? I mean heading towards the newest tech in the TV isle, listening to the surround, looking at the newest games from the different consoles. Kind of a childhood thing, I think. Well times have changed but you can still go to Best Buy be socially distanced and though not completely nostalgic it does feel about as close as you can come. The stores are clean with sanitation stations and while you will still catch jack ashes still not wearing a mask (what is that about, anyway) you can still catch a techno feel. Peace, love and wear a frickin mask even if youve already had covid, why? Cause help be a part of the answer not why should i!

I bought a lot of electronic devices such as TV, laptop and so on from Best Buy,but when I ask questions I always get wrong information that takes a lot of time of me to find that information or solve the problems!!! Specially one of the staff who’s name is John wasted a lot of times of me and caused problems!! I never write a bad review for a store but after a long time I decided to tell my bad experience from this store to enlighten people about the staff ( such a famous company like Best Buy should try to solve their problems!!)

I went into the store and got exactly what I wanted and I had acouple of questions about about the new LG blu-ray player my question was answered perfectly I payed and I was out excellent 👌 job

Despite the very large post-Christmas crowd, service was excellent. I was fortunate to require customer service to access the item I was purchasing allowing me to avoid the looong line!

Purchased a new Dell Computer and I had a great experience. The staff is very helpful.

Had a great selection of what I was looking for.

Super fast pick upGood that Best Buy is still here

I frequently shop here and the staff is always friendly and helpful.I was in the store and in the same aisle at the same time as Starseed below. She was incredibly rude to the employee who helped her out from the very beginning of their engagement. He certainly handled it better than I would have. Maybe a review isnt the best place for this, but Starseed there are better ways to spend your free time then berating retail workers for things out of their control like stock inventory.

The only location in over 250mi who had the game I was looking for on my Nintendo Switch Lite - Saints Row; The Third (The Full Package)!!

John in the car audio department is one of the best people Ive ever dealt with in any retail and/or service scenario. Super knowledgable and great to deal with.

Helpful staff and good selection

Cant get anyone on the phone after waiting more than 45 mins on old for someone to pick up. Was in the store 5 minutes ago and not very busy. Just needed to see if something was in stock before I drive the 45 miles to the nearest Best Buy...... Customer service is not their strong point anymore... What a shame taking my business somewhere else.

Fast and friendly service. Curbside pickup is great for those one of quick purchases.

They had just what I was looking for. A protective case for my phone, its a older phone but they had a case for it.

We bought a t.v. today and the gentleman was extremely helpful!

Every time I frequent a best buy store there is an issue. Flower mound marked a price wrong on a xbox controller and wouldnt honor their mistake. Denton: Then I had a birthday coupon that is useless because it excludes everything. Only reason I went back is because I had a store credit from a Christmas present I bought my dad that didnt get returned by the 16th but the 22nd. Just disappointed. Maybe if they didnt hire kids to work the front end who really dont care. I literally had to ask to talk to a manager about the coupon. The girl at the register even said she has never seen any if those birthday coupons work. Big shocker. I guess business must be doing well for best buy during a pandemic.

Awesome shopping experience......Jazz, who worked in the TV department, helped us out from start to finish. Made our shopping experience totally pleasant!!!!!!Got everything we needed and she even assisted us in the PC Department!!!!!!Jazz went above and beyond in making our shopping experience good and expedient!!!!!!

Very easy to order and pick up several various purchases recently. Geek Squad was awesome too

Booked tech appointment for computer. Staff was a little scarce but we got by.

Very helpful staff but didnt have what I needed wasnt going to spend 50 something dollars when all I needed was a cable.

Clean helpful staff. They have everything electronics and are willing to help. All good.

The geek squad manager is one of the worst I’ve ever come across

Staff seems more than knowledgeable enough to assist you with your concerns, guest services is always helpful, and the facility is pretty nice.

One stop for my Electronice needs

Staff are friendly and helpful! Had my car speakers installed here and they did an amazing job! Would highly recommend to anyone!

Good staff and they have my items in stock 75% of the time but today when I came in to get a battery replaced in a phone they told me they needed to have it unlocked for further testing after they replace the battery. I have secure access information stored in the device as part of my business and its not info that others are allowed to see and they didnt even try to help me by offering to replace the battery and then in my presence perform the needed testing. They just said we cannot help. That tells me all I needed to know about any future requests of geek squad! Off to my carrier store to buy a new phone that they could have had a sell on if only they tried to understand the nature of govt contacts and secure access!

Great service. Quick in and out.

Went in ordered item on line and walked out the store.It was very easy and painless.

A mess, probably short staffed

I went in looking for computer parts for a build I was working on, I saw an SSD card for $79.99 but when I got rung up it was $129.99. It was not my fault that the part was put on the wrong slot and or didnt have the right description. I was disappointed because the manager did nothing. I thought that if a part was in the wrong location that they had to sell it for that price. The part was behind a glass case so I had no way of changing anything. Oh well Ill take my business else where.

Tired of their mask mandate in their store. The store is dead due to this policy. Texas is no mask, I have been vaccinated. Not shopping at bestbuy until. They chance their political policy

A company rep inside this location at Best Buy he was from Samsung and I will tell you his name was Alexander I dont know his last name but its the best service Ive had out of this Best Buy for a long time. Phil Montgomery.

Very helpful when I went to get a drone. They called other stores and made sure they had some in stock when this particular store was sold out..

Helpful staff. Found items I was looking for, answered all my questions & addressed my concerns. Clean store. The only thing is, the paper towel dispenser in the rest room is set up wrong. If youre getting paper towels, someone could knock you down when they come thru the door..

Was going to spend about$3000 on a washer and dryer but they still insist on the face diapers after the mandate was lifted. Lost our business for good