Being a small business operator I can say that you learn a lot about areas you never thought you need to learn about almost daily. One of those areas for myself was learning about purchasing used forklifts. I can say I know my way around a tool box and most mechanical pieces of equipment but Im defiantly no forklift mechanic. This came into play with our first experience purchasing a used lift from another local forklift dealer. The different experience between Arnold Machinerys Silver Service and other dealers used car salesman service, has been night and day. We were sold into a beat-up old Nissan for $9k at other dealer. At the point of purchasing I noticed the fork lift wasnt sounding right. Again Im no expert. It was a bit of a grinding sound. I noted it to the sales person and the notation was shrugged off. Less than 5hr s of use on the machine we had a push cylinder blow a seal. When the other companies tech came out to do that repair he made a comment about how bad our drive motor was... Nothing changed and we havent used the machine more than 5 hrs! About a month later and about another 5 hrs it blew its other push cylinder. So ultimately in my opinion that company sold us a lemon. We reached out as we understand purchasing a as is machine however good business ethics is standing behind what you sell. If you cant stand behind it... dont sell it. Ultimately we found out this fork lift was a ticking time bomb. After trying to work with this other local forklift dealer, to meet halfway on ways to fix our forklift they told us they would just scrap it if we brought it back to them so it had no value to them.. This brought us to a roadblock with this other company and started our relationship with Branch Manager Mark Hudson. My experience with their Silver Service started when we were looking into parts to fix our old Nissan. At this point they automatically offered to do more to help and I havent spent a dime with them. After we couldnt find the parts to fix the Nissan Mark continued helping us and checking in on us. After many discussions admittedly this other company made it right by refunding our purchase. If youve made it this far reading this comment you can bet where I brought my money for our next forklift purchase! Not only did Mark see to it that we were taken care of getting us a great used Hyster forklift he also went out of his way to make sure we had a unit to hold us over. In a time where customer service is all but lost, you can trust in the Arnold Machinery Silver Service.

I had a previous post with a bad experience in PM done by Arnold and financing issues with their lifts. Branch Manager Mark and Pat immediately got in touch with us and got to work on a remedy. They have since toured our facility, provided free PM work on our lifts, reimbursed for our labor and financing issues. They went above and beyond to ensure were taken care of. These guys really do stand by their Silver Service Agreement. Few companies operate that way these days and that is something I truly appreciate. I am actually glad things got messed up at first because it showed their true colors on how they conduct themselves professionally and how they care about their customers.. Arnold has our business going forward permanently . Cant praise them enough on how they took care of us and fixed our problems.

I actually delivered a piece of equipment so I cant speak with any sales perspective, but I can say everyone is really friendly here, Kurt got me offloaded super fast, and they have a good amount of inventory and nice sized shop, so Id venture to say Arnold Machinery can fill your needs well

Great company for forklifts and materials handling equipment

Super nice people in the service department 👍

Great customer service

Get place for all your warehouse and material handling needs!

Great service at the parts department

Great folks