I reached out to Garlands about getting a handtruck and some casters I needed. I didnt really know what exact solution I needed, but the team took care of me, asked great questions, and made sure we found the right solution that fit both my needs and my budget. Super grateful for the level of service and attention to detail they gave me. Seeing some of their interactions with other customers and chatting with my own vendors that work with them, it seems big or small theyll take care of you. I will definitely be using them again in the future!
What a great shop, and not just because of their specialty focus. They go above and beyond. Our company was in a time crunch and had to get a project out the door. As luck would have it, one of the casters on the project broke. In a panic, we stopped by to see if Garlands could help. They were amazing and had just what we needed and got us back on track immediately. Thanks!
Garlands helped me find the exact caster I needed for my project. Great service and quality products. Highly recommend!
Had a desk project I needed casters to make it move from room to room. Bryan found a few options and ended up getting the exact casters I needed for the project. Incredibly helpful!
Thought Id give this place a shot since it was a lot closer to me than where Id usually go for dolly parts. Turns out they had the two wheels I had wanted and an amazing selection in shop however the customer service was piss poor. The guy who helped me out didnt say much. He didnt even verbally tell me how much I had to pay but rather handed me an invoice and stared into space. I was hoping to use Garlands as the primary source of wheelers for my company in the future but looks like Ill continue using New Haven despite their much more limited selections.
Today at 3:20 PM, I walked into the garland store to ask if the company pick up truck could be moved because it was parking me in. I had parked on the side of the business, not realizing that it was company parking (I went into Hinman’s bakery for 15 min). The Garlands employee said “You shouldn’t be parking over there, it’s company parking, so I can’t move the truck, you can wait.” Honestly, I was a little taken aback, all I asked was for the truck to be moved. In future I will be sure to not park by Garland’s, or take my business there. My apologies for parking incorrectly.
I work for ShamrockFC and this place or this guys are always taking care of our wheelers thanks🤗