My daughter went in to get hair dye and the girl helping her was nice but most of been new my daughter asked if she could use a number and she said let me ask my manager. The manager said no. I went in and the women in there was rude she had a ring in her nose. I was talking to her about what happened she said we cant do a credit card number. I said what are you talking about. I said I wanted to use my friends number. She said receipt I handed it to her she grabbed it out of my hand. And she said well have to do an exchange and buy it again. She likes to sign here. I told her dont have to get an attitude with me she said all I said was signature. I told her I will be calling your manager she said ok. I will not be going back here. And I will tell my friends and family not go to Lancaster NY ever again. The worker was miserable very unprofessional.

Everytime i go there the employees are always so nice and helpful and they always suggest the right things to do exactly what i want with my hair or how to fix my hair.

Very nice & helpful staff helped me narrow down the many choices, found the right product for me. Better quality products than drugstores. (Better prices & advice than salons).

Awesome little shop,! They carry everything Ive ever looked for. Cant beat the prices vs. Drug stores. The employees Ive encountered have always been super helpful. I recommend signing up for their beauty club online for discounts on everything and e-mailed offers.

Terrible customer service! Force me to wear a mask with a medical condition.

Always professional and helpful

Went to this location after I went to the union road location and they didnt have what I needed up and wouldnt check for me, got to this location and they also didnt have the color I needed so the younger lady with all red hair checked the shipment that just came in and found the color I needed. She was awesome and her customer service skills were amazing sad I didnt get her name.Came in on 7/24/17

Store was very clean. Kaitlyn was sweet and very helpful. Thank you!!

If I really need something from Sally, I’ll be shopping elsewhere because this location is super underwhelming. Staff is badgering and unfriendly. Kept harassing me because I was taking my time to read labels. Why is that so weird? If you’ve got sensitivities or allergies, seems like a pretty average behavior to me. Felt like I was being watched in an untrusting way. Left and took my money elsewhere.

Friendly knowledgeable best customer service these girls are great best sallys

LOVE THIS LOCATION, THE STAFF ARE AMAZINGLY HELPFUL AND AWESOME

This location is terrible, the girls that work there are very rude and are always outside smoking. You get an attitude if you happen to ask a question as well !

Carry no mens products.

Pane off!