Wasn’t shown the real car fax report when I purchased my vehicle, salesman said it was in a minor fender bender, just to find out at the Ford dealer, it was in a major crash,after an engine failure that would have cost 8k to fix, I found the extended warranty wouldn’t cover it. 72000 miles and had to scrap car. One positive was that service manager was very professional and courteous, out $31000,

Went to get DMV Emissions. Young Afro-American man very helpful and efficient. Kudos

I just bought a 2018 Subaru from here and the whole process went really smoothly! Steve Fabre was my salesperson and he was a huge help. He helped me figure out a bunch of things, was really patient, and accommodating. There was some slight issues with the rotors but they had them replaced within a day before I bought the vehicle. Overall, it was an easy car buying experience and I love the vehicle. 10/10 would recommend Steve!!

Steven Fabre is a very friendly and helpful person, I bought my car and they told me they were going to fix some things for him so for a full week they kept the car and I called every day to see what happens when I finally go to look for it. They gave it to me without finishing the arrangements and I already have to pay the month and they have not resolved what was agreed

VERY UNPROFESSIONAL. THE SALES REP DIDNT KNOW ABOUT THE CARS. THE MANAGER WAS VERY OUT OF PLACE WHEN MAKING COMMENTS AND JAD A BAD APPROACH TO US THE CUSTOMERS.Now I know why there wasnt even one customer. I DO NOT RECOMMEND THIS PLACE IT IS A WASTE OF TIME.

Special thanks to Gerald Sales Specialist from New England Auto World who went above and beyond in our purchase of Nissan Rogue 2018, on April 23,2018. His honesty and patience made all the process went smoothly. Gerald treated us like his own family, showed us all the best options to upgrading our old vehicle. We also got the best rate for financing our new car with help from Edward finance department. We are happy customer!! Highly recommended 👍👍

Steven Fabre is the person to see here. I shopped around for a RAM Truck for weeks at other dealerships. Others wanted 4-6 thousand more than I paid at New England Auto. Steven Fabre provided the best services and followed through on everything he promised. This is the place to to go and ask for Steven Fabre.

Horrible service. Went there for emissions. Employees are rude, noone asks of you need help, emissions person was nowhere to be found. Waited 45 mins and left.

Good morning familia, took a family to purchase a car very friendly experience nice cars and SUVs. Yes the familia did find a great SUV. I would buy a vehicle here. Have a blessed day.

The sales lady was really nice but dont buy from there. There was so much wrong with the car I was looking at and they promised to fix it. It took them over a week and I told them the power steering was bad and many other things. The sales manager and tech said there is nothing they can do and its an older car so it is to be expected. I guess they can expect me to never buy the again.

Hey all! I just rolled in, was look on cars.com at 3 am and came across THE car I bought. Everything was phenomenal. Had some issues with my car witch were corrected immediately and my salesmen Steven and Debbie from motor vehicles had me in my car the same day. I am completely satisfied with my purchase. Would recommend

Let me tell you about this place...PHENOMENAL. Steve was such an amazing help with finding the right and reliable SUV for me. They were quick and efficient with all paperwork and getting my vehicle ready and I could not have been more grateful to have strolled into their lot. I highly recommend coming here to look for your next vehicle! Thank you guys!

My wife and I had a great experience here buying our car. We are so grateful for Steve who was kind and easy to work with. They took care of everything for us, even with our out of state registration. No stress and easy to make our purchase! Highly recommend this place to anyone looking to buy a well taken care of preowned vehicle.

So I was in the market to buy a new vehicle at first I went to a better Way wholesale auto in Naugatuck and could not believe the things that I had to deal with their! long story short I asked for my money back and then had to figure out what I was going to do next. someone I knew had recommended New England auto World and I have to say my experience here was great! I went to the dealership on Labor Day weekend, where I was greeted by Steve Saturday morning. I had my eyes set on a Ford Explorer that they had listed on there website. My wife and I had taken it for a test drive and We immediately Knew this vehicle was for us, so we had filled out the paper work and started the process. With Labor Day being Monday we had gotten a phone call telling us we were approved! By Wednesday our vehicle was ready to be picked up!!! If you are in the market for a vehicle I highly recommend going to this place. I will definitely be back for another vehicle!

Just like every other dealer the very friendly and courteous Ill give them that It just wanna get Chan the phone to get you down there with promises of you know will get you into a car no matter what your credit is Was hesitant Desperate for a car me my son went down there with the down payment After sit there with hopes They come back and say we need $2000 more So dont fall for the doesnt matter what your credit is You wanna be treated nice go there But just like every dealership who promises they will get you into a car no matter what your credit is bull! Sorry just being real

I was sadly sold a lemon :( I had multiple problems with the car from the beginning. Ultimately, I ended up with a blown engine. I was told the warranty wouldn’t cover it due to “poor maintenance” even though I had kept up on it.

My husband and I went to New England Auto World in Derby Ct on May 6, 2017. We had a wonderful experience there. We walked in and met with Anthony. We told him our budget, and what kind of vehicle we preferred. He was the greatest! He literally gave us a stress free, non-pushy, shopping experience. Anthony didnt push us or pressure us into anything we werent comfortable with. He truly stayed within our budget and gave us a 110% customer service !! I would never go anywhere else for another vehicle without seeing Anthony at New England Auto World! My daughter will be 16 in July, and Anthony will be the 1st person we see the day she passes her driving test!*** At the end of day, my husband and I purchased a beautiful 2006 Mercury Mountaineer!***

I just purchased my new white E class Mercedes. Edward, Hector,Alfredo, Varice are just the VERY BEST. I have to pinch myself to see if it is really me! The car and service provided to me by NE Auto World is exceptional.This is car #2 that I purchased from them. Great experience and the BEST service. Thank you to NE Auto World.

One word fantastic!!!!!! Mesha made my buying experience incredible!!!!! after going to many dealerships I finally came across this dealership, saw what I liked (2009 Honda Accord EXL V6) and the rest was history!!! 😊😊😊😊😊😊 will definitely recommend this dealership to anyone who is in the market for a used vehicle check New England Auto World out!!!!! Great prices too!!!

This place is great. I went in looking to purchase a Buick and met Mesha. Long story short the Buick didn’t work out but she found me an Altima that was lower priced, with very low miles and nearly new. The process was painless and they were even able to get me a low rate on financing. Highly recommended.

Called ahead to make an appointment for a test drive. Showed up on time. Salesman showed me the car, and asked if I was planning on buying it today. I said Im gonna test drive it first and then decide. He says he has to talk to the manager and has me sit down. 15 minutes later he comes back and says we can only let you test drive the car if youre planning to buy it today because of the virus.Keep in mind that I told them from the start that I only wanted an appointment for a test drive. On the phone they didnt mention anything about the virus or having to buy the car if you want to test drive. I called a different dealership right after and they got me set up with a test drive for the same kind of car, and had no problems.Dont let these guys waste your time.

They’re a fast, quick and easy dealership that’ll give you what you want with what they have to offer. Bad credit? No problem, they’ll still work with you. Steven Fabre of New England Auto World help me get my car in a day. I can only give nothing less than the highest review for the service that I received!

The salesman are friendly and dont want to rip you off. Thats all you need at a Pre-Owned dealership. Wish I purchased the car that was there instead of buying the deal I got.

A great place to look for cars! Mesha was incredibly kind and helpful in helping me buy my first car. The process was quick and easy and Mesha ensured my family and I a really great experience! Highly recommend coming here and asking for her :)

This place was a dream come true! They worked so hard to get me into the car of my dreams! Especially Gerald B. They never gave up on me and my mom, even though we thought we may never get a new car. Thank you so much for for everything, this car is everything and more! I love it!

Absolutely dreadful car buying experience.I saw a car I was interested online and came into the shop for a test drive. All went well and I put a deposit down for a cash purchase. I wired the funds to the dealership within a few days and then waited for the safety inspection, detail, and registration to be completed. The funds cleared, and I was still waiting to hear back for when the car would be available for pick up (was promised to me by Saturday at the latest). I get a call Friday saying that the registration could not be completed since I did not have a CT drivers license (I had just moved to the state 7 days prior) and could not get CT plates on my car. I explained that I do not need a CT drivers license to have CT plates and the dealership agreed and called the DMV back to have my registration complete; however, now I have to wait until Monday to pick up my car.Monday rolls around, and my car is still not ready. I get a call the next day saying it is all ready for pick up.I head to the dealership and sign all the paperwork, and wait for my car. I waited for about 45 minutes in their lobby while my car was being washed (hmmm.. wasnt it READY to be picked up earlier that morning?). Finally, the car is washed and I am handed the keys, and to my surprise, the car is FILTHY. The car was NOT detailed (as promised & signed for in the contract) and the scratches on the exterior that were supposed to be buffed out are still there. Nobody was even going to tell me the car never got detailed, yet I received a call saying it was ready to be picked up.I was told that I could leave the car there for it to be detailed later that week or I could come in at another time to have it detailed. I was so upset that I took the car and never brought it back to be detailed - because frankly, I didnt believe it could happen without another major issue/headache, and was an extreme inconvenience for me as the dealership was an hour away from my home and I had to take time off from work to pick up the car during business hours.To top it all off, before leaving the dealership, I was told I would be receiving a refund for an over-payment I had made (which I had to bring to their attention) for the registration cost. Days, weeks, and months pass (along with multiple phone calls to them) and I finally get my check for the money I was owed. I had to literally call them 30+ times to speak with somebody who was able to help me. And to my dismay, the check is for less money than what I was owed. I am so fed up with this entire experience that I decided it wasnt even worth my time to fight for the rest of my money.I will never give business to this dealership again, and I strongly encourage you to not either. These people are unprofessional, do not follow through with their financial obligations, and are not to be trusted. Buyer beware!!!

The staff was friendly. I received a response in less than 15 minutes. Marc was very helpful and supportive. Eric did an amazing job finding a bank to finance my vehicle within my budget. Went in on a Wednesday evening and had the vehicle ready for me to take home by Friday. Another happy customer!

My fiance emailed this dealer approximately 3-4 days ago to set up a test drive of a vehicle she liked the look of by pictures shown on cars.com.When dealer did not answer original email she called to make sure it had been received, when told yes it was they asked about what time she wanted test driven which had been indicated in original email for evening time slot. OK if a dealer is real busy I can see a slip of this nature, however upon reviewing ad for car I notice had VERY low mileage! FIRST RED FLAG IN MY MIND! We drove approximately 30 to 35 minutes from her work place to get to this dealer a sales man coming out the door asked why we were there as we approached him she told about test drive appointment for car on ad. He stated they were busy and showed us to an empty office where we could sit while he finished up with another customer. Not sure if he was only salesman there or not but he never introduced himself to us. He did come back very shortly after again asking about which car we wanted to see. For the readers information both of us currently are walking with canes due to recent injury for her and bad knees for me. Instead of driving the car around to the entrance for us to take the test drive had us walk roughly 250 feet across lot to where car was stored in between two other vehicles... car was not cleaned looked like it had been sitting under a flock of birds. Also on walk over to vehicle sales man asked if we were paying cash or financing and quoted price nearly a thousand dollars higher than online ad showed when informed of the online price he did not seem to know of it and later again mentioned the higher price. When finally at vehicle he started talking about unit and its low mileage, but when asked about that LOW mileage he stated Oh its a salvage title, Didnt you know?? AND THAT WAS THE FINAL STRIKE AND YER OUT FOR ME 1, never informed fiance it was a salvage title and she was told COULD test drive. 2 did not tell us it was not able to be test driven and still had us walk a fair distance with obvious difficulty (remember walking with canes?) 3: informing us after all that that was a salvage title and could not be financed after had already been told we were looking to finance vehicle!!!! BUYER BEWARE, SOME MAY HAVE GOTTEN GOOD DEALS FROM THIS DEALER BUT TO ME IT SEEMED TO BE A BAIT AND SWITCH TACTIC AS HE KEPT ASKING FOR PRICE RANGE OF VEHICLE WE WANTED TO BUY!!!!!!!!!!

No greeting. Instead there was a guy in the office who sat in his chair and rudely said someone would help us. How about good afternoon what brings you in today??? Some people are just not meant to be in customer service.

Great customer service, fair, & honest! Brad listened to what we needed and stayed within our budget. The process was seamless and pressure free. We are so happy with our purchase. Highly recommend.

They deserve way more than a 5 up front and honest. The salesman acknowledged everyone and treated us like old friends. Grandma loved how clean and friendly the place is. Everyone said hello and they didn’t try to pressure me to buy. This is my second vehicle bought. I needed an upgrade so grandma could ride in comfort and she still raves about those heated seats! You all are amazing. Hector thank you for being patient with us! Everyone here works as a team and does everything to make sure you get a great car at a great price. I love my new Equinox! I love you guys! ❤️

I have nothing but great things to say about New England Auto! Friendly staff, very knowledgeable... Abel helped me and from the minute I walked in there until the time I bought my car he did not pressure me one bit! He was very understanding about my situation and ended up finding the right car for me and went out of his way to accommodate my needs. Highly recommended him! Angelo and Eddie are really nice too! This was my first time buying a car and financing and everyone here made my experience here so smooth and the process was super easy. You don’t even have to worry about getting new plates or registration; they do all of it for you! Plus they will service your car! I will recommend this place to anyone looking for a car.. You will not regret it!-Erin

They are horrible. Bad service. It does not matter if you want the car they will sell it behind your back. I do NOT recommend this place at all. You can definitely find a better dealership. The staff are rude too.

I had the pleasure to have Mesha work with me. It was a great experience and she was really patient and honest about the process. I am very happy with the vehicle I purchased thanks Mesha

I have bought two cars now from New England auto world. I have been going to them for over 2 years for all my services. They always have a vast selection of cars to choose from as well as an amazing sales teams of Tom or Aldo who are the absolute best and I highly recommend going to them. Eddie in finance department is beyond incredible with what he does and helps you through the entire process answering any and all questions. Lastly Alfredo in service department will never let you down. He has helped me in every single situation I have come across with prompt service and friendly advice. These men are the reason I continue to go here and will always recommend them.

Purchased a car from them three years ago, love the car, though had to do more work on it then was lead in to believe. They have some level of incompetence in their Finance department. For a group of people who sell cars on a regular basis, one would hope they know how to file forms with the Department of Motor Vehicles properly. Turns out they dont know, in a co-sign situation both the payer and the co-signer need to be listed as owners. Now here I am 3 years later trying to register my vehicle but cant because of some idiot who filed the form incorrectly.

New England Auto World in Derby CT has a great selection of cars and all in great condition. Hector who was my salesman that assisted my wife and I did a great job on getting us an SUV we loved and put up with us during the process. Hector made sure we got a vehicle that fit our needs and we couldnt be more happier with our purchase. Eddie in the finance department did a great job meeting our budget and couldnt be more happier with his assistance on this as well. The process was quick and easy and as a team, they got us a vehicle that my family and I really love, and thats what counts. I HIGHLY recomend them!!

Me & my partner had been to dealership after dealership looking for the right match. A reliable nice car that we would want at a reasonable price. Being burned in the past by a previous car dealership that left us in & out of rentals & constantly in the shop. We have a daughter on the way & although we needed a new car we couldn’t afford to settle with just any place. Especially with every dealership sounding like the last like they all shared the same script. From the moment we walked into this dealership it wasn’t about the car, it was about what was our situation & how they could help us & our family. Which is exactly what they did. They took the time to get to know us & make sure we were happy & getting a good deal on a great car for our family. If you want a dealership that actually cares about you & not a sale, this is the place. 10 out of 10, would recommend! We’re in love with our Nissan, & feel so good taking our baby girl home in it. I can’t thank Tom, Kort & pretty much the whole team. From the service, to detailing, & ensuring we had more than we needed, I have nothing but nice words. It’s definitely nice that they still call to check up on us & see how little baby is doing! Love this place, I recommend everyone!

This place is a joke. If i could give them negative 10 stars, i would. First, the pictures of the dealership on their website are very deceiving. The must be from 20 years ago when they might have been a thriving dealer. I showed up and the place is run down. There are about 3 large buildings, 2 of which look like they are abandoned and falling apart. The one they are all working out of is also dark and dingy.Second, I called ahead of time to let them know that I was interested in buying multiple vehicles (in cash) for my transportation business. The person on the phone told me that Eddie (Manager) would be waiting for me to make me a good deal and was excited about doing business with me. When i got there, Eddie would not talk to me and never left his office. All he said was that he could not work any deals for multiple vehicles and i would have to pay the listed prices. I advised this is not what the person on the phone told me, but he said they were in another building and didnt know how they operate.Third, The cars look good in the pictures, but were very beat up in person. The one car that i was most interested was not even available. The sales person told me that the vehicle was a bait car just to get people to the dealer. He said the dealer would not sell me the vehicle even if i wanted it. The cars were advertised as having 30 and 40 thousand miles, but they looked like they had 140,000 miles on them. You could tell these cars were poorly taken care of and definitely had more miles than advertised.Overall, this is a very SHADY place and i highly recommend that you stay away. You will be dissapointed, not only with the service and shady sales tactics, but with the quality of their inventory. You can find much better deals and better cars at places like Wiz auto in stratford or Better Way Auto in Naugatuck.Stay away from this place. I guarantee you will not be happy in the long run.

The team at NE Auto World led by Angelo is remarkable. They are friendly, trustworthy, capable and easy to deal with. Anthony is an awesome sales person and very professional. I would highly recommend them to fulfill your used car needs. Great prices and better people.

I purchased a car from out of state. The finance guy told me he would give me 250 for my car and ended up only giving me 200 and didnt say anything until ppwk was ready. Then, after informing finance not to charge me sales tax and tag, the guy told me I had to pay it and they would send to Mass. Nope. Now, I am trying g to find out how to get the 1600 back and they will not return call so Ill just sue.

Had a great experience with New England Auto. Abel helped me from start to finish with the purchase of my car. He eased stress and took care of everything. At my request with no hassle, he was able to replace the windshield and serpentine belt. Great customer service here, you wont be disappointed. Cort, Abel, and other employees here are down to earth and just want you to be 100% satisfied with your vehicle purchase. I definitely recommend New England Auto.

On Carfax the 2018 Chrysler Pacifica looked in excellent condition and very clean. We called to schedule an appointment and were not informed that the car was is very bad shape so it could not even be test driven as it had a flat tire and no working battery. We had to pump the tire ourselves so we could take it for a test drive. The car was nothing like the photos was dirty all around and scratched up on the outside with rusty brakes. The brakes made a lot of noise when you pressed down on them even gently. Just to even start the car they needed to jump start it as the battery was dead. The right-side door did not open and car displayed the door as constantly open. A/C turned on and off every 2 seconds. The staff where friendly but I can not recommend going their as it will most-likely be a wast of your time with cars that are not in any condition to be shown or test driven and are overpriced.

Mr. Abel Piazza made everything possible for myself at my best convenience... walking into this dealership was very pleasant; the staff were very attentive from day one. Mr. Piazza was the best help anyone could ask for while buying a car. He was very patience with me and also willing to accommodate everything to my need. The dealer contains very good options-- we are definitely going back for a second car. Thanks for this dealer and Abel, I am now driving my very first car! Keep up the good work.

We walked in to look because we were looking for a car. We met a wonderful man by the name of Tom who showed us what was in our price range and then helped us through a painless car buying experience. He was not pushy but very professional. If you are in the market for a car, go see Tom, Hell help you and work with you, and get you into a good car. Thank you, Tom, we appreciate all that you did for us.

I recently purchased a vehicle from New England Auto World and had a wonderful experience. My sales consultant was Tom and he was very helpful and willing to work with me on concerns I had and constantly kept me up to date on the status. Eddie in the finance department was also wonderful to work with. Eddie answered all of questions and found me a great rate for financing. Overall my experience was great and I am very happy with my purchase. They have a wonderful team here!

Currently shopping for a new car. Ive done business with them before and had a great experience. Low prices and good people!

Just bought my first car here and couldnt be happier. The staff is extremely considerate and helpful, especially Tom Miller who walked me through the process. He did everything in my best interest, not his own. Its a welcoming and friendly atmosphere with great cars at great prices. I would recommend this dealership immensely!

I was close to buying at another dealer when my daughter found the same car at a better price. I wasnt expecting much but New England Auto World is best. Everyone there is first rate and my salesman Hector made buying a car a wonderful experience. Hector beleives making the customer happy and great person to be around. And dont worry if you think there is a problem they are there to serve you.

I recently drove to Derby with the hope of having a positive experience of looking to purchase and finance a used car at New England Auto World. I was comfortably greeted by Anthony Torre who took me to his office to discuss my concerns and interests. He genuinely recommended the best he had for me. But I had my mind set on something specific. He shared with me all that he had regarding my preconceived plans but I said Id have to keep looking. I thought I would have no car that day until he discussed with the owner and the financial advisor another option. That is when my dream came true! I absolutely love, love, love the Volvo I purchased! Thank heavens for this dealership! I was earnestly listened to and fabulously helped above and beyond every step of the process! I believe this place is amazing. My greatest imaginable experience of purchasing the used car of my dreams was orchestrated with the tender care of my sales consultant Anthony Torre and his dealership who worked as one. The good Lord was watching me there!I am a very highly satisfied customer and I recommend only this dealership.

The owner, Court, was very nice and helpful. He always greeted us with a friendly smile and even now when I walk in, still remembers me a couple months later. Anthony was very knowledgeable and willing. He made buying my first car easy. He personally made sure that I was happy with finding a car that I liked. Even now, finding a few small problems they were very willing to fix them quickly without hassle.

I was VERY satisfied with my car buying experience at New England Auto World in Derby, CT. I purchased a 2009 Jeep Grand Cherokee to replace a 1996 Jeep Grand Cherokee that I had purchased new. I found every person I dealt with, from my excellent and extremely accommodating salesman Vince, to the general manager, the business manager, and the service personnel to be extremely professional and a pleasure to work with. There were no high pressure tactics applied anywhere through the process, including the purchase of an extended warranty which I simply stated I did not wish to purchase. A CARFAX vehicle history report was given to me and I was able to do a thorough test drive on both city streets and the highway. While I did research financing terms elsewhere, the financing terms that the business manager and general manager obtained were quite good compared to the others I had found and I decided to go with the dealer’s financing through Wells Fargo Dealer Services.I have owned the Jeep for two months now and am very happy with it. Before the 60 day warranty was up, I took it in to have the tire pressure monitor system adjusted and to have the AC recharged. I believe that the AC should have been checked before the sale even though we were still in a cold weather period. But these items were taken care of cheerfully and quickly. I also found that the oil level and power steering fluid level, while not out of the acceptable range, should have been checked and topped off before the sale. However, these were minor issues and too insignificant to downgrade from my 5 star rating to 4 star. Based on my experience, I would happily recommend this dealership to a friend or family member.

BEWARE BEWARE BEWARE of New England Auto World I wish I could give this a zero star rating but unfortunately I cant. I message the dealership then called to make an appointment to view and test drive this car (a Nissan Sentra sv 2017 on sale on Carfax) with no accidents or damages reported great mileage. Which was great. Before driving down there I called to make sure the car was available and not sold so I dont waste my time going over there. So I drove there and let receptionist know I was there to see this car and was told to ask for Eddy. I learned that EDDY was not a car salesman but a finance officer. Then the young lady seemed confused as to why they sent me here to come test drive this car. She proceeded to ask me cautiously if they (the customer service representative) told me any additional details about this car. I responded No. Thats when she told me the car was in an accident with clear visible DAMAGEs, CANT BE DRIVEN PASS 60 miles it will start shaking and its a cash only buy no financing sold as is. NO PART OF THESE ISSUES WERE EVER REPORTED/DISCLOSED TO CARFAX in the ACCIDENTAL HISTORY. I wasted my time going over there I felt like they used the price of that vehicle to bait you to come down to the dealership. They wanted me to look at other cars but I refused for the simple fact that they cannot be trusted on the information they would have provided on their cars, unless I have a trusted mechanic with me. So IF YOU ARE PLANNING ON GOING TO N.E.A.W I would advice against it. I should have listen to my gutt and the reviews Ive read on this dealership.

I saw New England Auto World in a magazine I received at my home and fell in love with a few of their vehicles. Due to my past experiences with other dealers I felt uneasy about them, even so I went in just to check it out. I am so glad that I did. I was immediately greeted at the door by a sales man and he made me feel so at home. He was so kind to me and my family and kept it real with me the whole time. ABEL PIAZZA took great care of me and handled everything with amazing professionalism and honesty. Big thanks to Abel. The owner Cort really worked hard in getting me the best deals and made me feel like part of his family. Big shout out to Cort. I recommend New England Auto World to anyone. I am so happy and excited with my new car. Thanks to all.

Purchased a wonderful 2018 Hyundai Tucson for a great price! Hector was phenomenal and made the process tremendously simple and quick. He was available to answer every question throughout the process. Would definitely recommend New England Auto World!

I was very pleased with the service I received today. Gerald treated me with great care and was genuinely concerned with my car desires, he went above and beyond and although the car I went to see sold last night he worked to show me every car that met my financial budget. If that was not enough he sought the suggestion of his colleague Hector and I got the same superb treatment all over again. Great customer service!

Abel was very friendly and informative. No pressure. Very honest. Great buying experience. I would recommend him to anyone looking for an honest no pressure buying experience.

Tom Miller went above and beyond to accommodate my needs in purchasing my vehicle, Excellent knowledge of vehicles and very customer friendly. I feel even more satisfied knowing that he made sure I was in the right car for me, instead of just a car right now. Would highly recommend this dealership to anyone in the market for a vehicle.! Thanks Again..

I recently bought a car from ne auto world. I was very satisfied with the level of service and professionalism I received there. I had tried a week earlier to buy a car at another dealership and had a bad experience and Able and Ne auto world restored my trust in people. Overall Able took care of everything I needed and I ended up with a great car. Great service and great place to buy a car. Would highly recommend!

Vincent provided top notch service and is such a gentleman. If youre in the market I highly recommend you pay a visit to Vincent at the Derby location. He is fantastic at what he does. And all the folks are very friendly and helpful. Thank you guys for getting me the car I wanted! Ill be sending many people your way!

I had an amazing experience with Mesha at this location. She was amazing and everything went by smoothly. I would recommend this place to anyone who wants to buy a used or new vehicle.Thank you very much again Mesha

Abel was super friendly and helpful with the purchase of my 2016 Mazda 3 GT hatch! I also want to thank Roxana and Dominic for their help delivering me the car up in Massachusetts. We had some paperwork to work through but I was able to meet them at the local RMV and drive away! The car rocks!

I purchased two cars from this place and I am so happy and satisfied with my vehicles. ABEL PIAZZA was awesome and he took great care of us and was by our Side the whole time. The staff is so polite and nice, they all made sure we were not only comfortable but satisfied the entire time. Huge shout out to Abel. The owner Cort was AMAZING he works so hard (literally) to get you the best deal within your budget and makes sure that you are OK while the transactions are being processed. I love this place and I Recommend them 100%. Thanks guys at New England auto world.

I had a great experience today with New England Auto World. We looked at a great car with Tom Miller and the owner even stopped in the say Hello. We got a great deal on a great car. Tom was very attentive to our needs and was dedicated to helping us; he explained all of the steps and paperwork to make everything as easy as possible. Looking forward to continued business with them.

This was an awesome car buying experience to say the least! Anthony Greeted me with a firm handshake and friendly smile. It was a pleasure to work with him and the owner even stopped in to explain a few things. Really appreciated both of them taking their time to fully explain and answer my questions thoroughly. I only gave them a 5 star rating because there isnt 6 stars! Do yourself a favor the next time you are looking to buy a car and stop in and see Anthony, its worth your time to give them a chance to impress you as much as they impressed me.

Im so happy with my purchase and experience at New England Auto World. Anthony was awesome and gave excellent customer service. I got great vibes as soon as I walked in the door. Anthony made the whole process so easy and I was able to leave with the exact car I wanted. My purchase went very smoothly and efficiently. I went in on a Monday and was able to pick up my car the next day. I purchased a 2015 Toyota Corolla. It had very low miles, still under the manufacturers warranty, was kept in great condition, and was reasonably price. I would definitely recommend New England Auto World to anyone interested in purchasing a quality used car. When you go in ask for Anthony :)

The process of buying a car seems daunting in the mind of a person with poor credit and limited funds to put down. Thats Me. So I started by looking online. Found a couple of cars I was interested in and contacted the dealer through the site I was using. Right away (1030pm) I received a text from the owner of New England Auto World, Michael. I was able to explain my situation to him via text and he assured me that they would be able to help me. So I made an appointment for a test drive. With a bit a skepticism that they would be able to help in my situation, I went in. I was not disappointed. Michael, Bianca, Anthony and Eddie were friendly and more than helpful. One of the first things Anthony said to me when I explained my credit situation is Were here to help and they mean it. No pushy sales or misleading offers. I left there with great car, an affordable deal and most importantly, a smile. My mother(who accompanied me) said it was the most enjoyable car buying experience she has ever had and though I have limited experience buying cars, I would agree. I would highly recommend purchasing a car from them. Thank you New England Auto World!

Our experience at New England Auto World was fantastic. From the moment we contacted the dealership to the night we signed the paperwork we were treated with professionalism and respect. We visited other dealerships, but got the run-around, and we were a bit hesitant to work with another. Every staff member here went out of their way to assist us, especially Abel Piazza. We loved his no-nonsense attitude and knowledge of the industry. In conjunction with the owner, we got the car and payment we wanted. Just as important was the time it took to get the deal done; we were out of there in no time, and were appreciative of the attention to detail, Abels patience with our questions and concerns, and seamless process. This was the easiest and most pleasant car buying experience either of us have experienced, and we would highly recommend this dealership, and Abel, to anyone. Lastly, the music in the place is great. Thanks again!

My girlfriend and I came into New England Auto World last week and so happy to have walked through their doors. I was greeted by Abel who was friendly, funny and very informative. He was not pushy like you see at every other car dealerships. Where u feel like you are being sold. It was by far one of the greatest car buying experiences we ever had. The manager Milton and owner Mike were also a great help to get me the truck of my dreams which had to be a task for them because of my current financial situation. But they did it and I could not thank them enough. Dealerships like new England auto world is the dealership you need to go check out if you want an awesome car buying experience with the lowest and most honest prices. The best part is that they will go to work for you to help you in anyway that they can to get you the vehicle you need!! Thanks again guys!!

Got a great deal and when there was a discrepancy with the advertised price, they stuck by it which tells me they’re working for their reputation and not just an individual sale. Really appreciate that! Hector was very nice and super accommodating! Flew 1500 miles to pick up our car and they couldn’t be better. Happy customer here! Thank you!!

Abel was very honest helpful friendly and guided me through my purchase. Eddie in finance got me the loan I needed. Alfredo in service department was helpful as well. I would recommend Abel as a salesman to anyone who asks me. Im glad I chose them to go to to purchase my vehicle.

Im extremely happy with the whole experience from New England Auto World. I recently bought a Ram 1500 from New England Auto World. I cannot say enough about the service. I had been looking around the area and the prices here were by far the best around. Robert and Milton were fantastic, great experience through the buying process. You are treated with respect and fairness as soon as you walk in the doors. Milton introduced us to the the owner and I was telling him that I grew up down the street, he stopped me and told Robert to mark down a free oil change for being a local customer. I will be recommending them to anyone I talk to about looking for a car. Thank you to everyone there

What an incredible group! From the start - it was a great experience. We were greeted by the owner (Michael). He took the time to meet us, listen to our wish list and matched us with a great car. We are enjoying our 2012 Honda Pilot and would definitely recommend New England Auto World to anyone looking for a car!! 5 stars!

Walked into New England Auto World on a whim. Immediately was greeted by a sales rep and the owner of the company in which both individuals gave undivided attention to my curiosity and needs. The vehicle I purchased is fantastic and is my households primary car. Cleanliness of both the vehicle and the company is superb beyond any other dealership in the area. Purchase price was well under book value and the sales and financial teams were thorough and informative. I will be visiting this place again for my next vehicle purchase.

I am extremely happy with my car buying experience here at New England Auto World! I purchased a 2013 Mercedes Benz last week and words cannot express how happy I was about the customer service I received. Abel was absolutely fantastic and a blessing! Milton and Eddie were also extremely nice and did whatever they could to make sure I was happy! Satisfaction was definitely guaranteed! It was a pleasure conducting business with New England Auto World!

First of all l;et me start with the people, Mecha did a great job trying to make a good deal, maybe negociating pricing with the dealer for me. You should be looking for a better place to work.You are to good for woking there. Good job. Just you can get my 5 stars. Now the phone sevice suuuucks. I dont know if this guys are actually at the dealership or at another location. I was reaseching for some time for a truck online and came across with this 2003 Nissan Frontier. I did my application online to go see it and submitted my info so they could see my credit and was approved in no time. So the next morning I received a call from them to schedule a visit to see the truck. Here comes the nice part, they made the visit for 7:15 pm the next day because I work till 6:30. So next day i get out of work go home real quick to get my wife and head to the Dealer before they close. So we got there on time and guess what? The dealer was close. I call the dealer while am there and the guy tells me to head to the showroom and just open the door. So i did but it was locked. So i figure this dude is not even here. They must be like a call center and they dont know was going on. There was another time that i went there after work and the same thing happenned. Finally I went Saturday to see it. I saw the truck, i liked it so I gave my down payment and let them get it ready. I added it to my insurance and next Satuday went to pick it up. And guess what Mecha comes by and again not her fault, and tells me they CAN NOT SELL THE CAR because didnt pass inspection. After all that could not get the car. If you post a car online make sure is safe to be driven and inspect it before show to public. Time lost. Gave thee stars thank to Mecha. Could be 1. There you have it. WATCH OUT.

If I could rate NO stars I would. Inquired via email about a specific car. Was contacted not once but twice by two different sales people within an hour confirming the vehicle was available. I made an appt for noon the next day (today). I even received confirmation text messages at 6pm telling me to ask for a VIP manager. I drove an hour from Hartford only to arrive and have the salesperson tell me unfortunately the car has been sold. It was obviously a bait car because he nonchalantly suggested we just see the other cars available. Blamed it on the telemarketers in another building that sometimes arent sure which vehicles are stil available.... I immediately left and refused to see other cars. The unprofessionalism is unreal. Who would feel comfortable dealing with them after that? I was reluctant to go after reading the google reviews but gave them the benefit of the doubt...now I see they were absolutely true. I was willing to drop $14,000 cash...and by the looks of the place they could have used the business. Their loss!

I was driving through the area, looking for a replacement vehicle after mine died unexpectedly - not being from the area, I wasnt familiar with this dealership, but was pleased by how helpful Gerald was in speaking with me and showing me vehicles he had in his lot. He was very courteous, no pressure and no games - just wanted to help me out to find the right vehicle. Although I eventually found a vehicle local to where I live, Gerald followed up to make sure I was all set and wish me well and to let him know if he could help me in the future. New England Auto World can be trusted to do the right thing for its customers, judging from the quality of the genuine people like Gerald they have - I highly recommend seeking him out if you are looking for a good vehicle with no games.

Five star doesnt describe the level service I got. I will say its way beyond on that. My salesman Anthony and the rest of the staff Worked beyond very hard to get me a car that fits me and my family. There NO high pressure sales. They work with your budget and your need. There website is so easy to find the car for you. Im so happy to drive away with my beautiful car.🚗

My son and I were looking for a car and I was not looking forward to shopping for it, however, we searched online for a specific car and found it for a good price here. When we entered the dealership, the salesperson who approached us was very helpful when we explained what we were looking for. Her name was Bianca and she was fantastic every step of the process. There was no hard sell and she made us feel very comfortable. We were able to pick up the car the next day and it has proven to be a great ride.

Purchasing a car for most people is stressful. I am happy to say that being a customer at New England Auto World was not the case. After researching the dealership I was impressed by the reviews of the customers. When I arrived to the dealership after work I was impressed with the variety of cars that they had available in stock. I had the pleasure to work with Robert, who I thought was very easy to talk to, honest and professional. Despite it being very late, he showed great interest in making sure I was happy and satisfied. I also met and chatted with Cort the owner, who seemed very friendly and down to earth. Because of the friendly atmosphere the process seemed to be very quick and pleasant. The main accountant Eddie, was very involved and interested in what option would work best for me and he did not disappoint. I was very confident that I choose the right dealership to buy my car from. If you are looking for a car just check this place first.

I am now the proud owner of a 2012 Honda Accord that I recently purchased from New England Auto World. I found it to be the lowest priced in a 100 mile radius of NYC and my buying experience at the dealership was seamless. The owner of the dealership was so nice and such a pleasure to work with. He spent ample time with me and answered all of my buying questions. He was not one of these pushy car salesmen and I felt comfortable the whole time in the buying process. I will certainly recommend him and his services

To whom this may concern, I just wanted to say I had an amazing experience at New England auto world. I went there looking for a car that would fit my personality and I left with just that and more. I received help from Mr. Martinez and he found me an amazing car that had every thing on my list plus more. He treated me with kindness and respect and nothing less. I am now a happy owner of a beautiful ford fusion and I couldnt be any happier. I just want to say that Mr. Martinez went above and beyond in this process and I want to say thank you for making everything perfect and just the way I wanted it. Now that is amazing costumer service.I Also had the pleasure of test driving the cars with another respectful gentleman named Tom he also made this process go even smoother then I could imagine. and to top it all off tom even taught me a few things about the car that I would have never known. Well I could go on and on but I just want to say everyone in New England auto world was amazing and if you need a car this is the place to go to.

Christian was very helpful. Very good experience! Nice cars and low prices! Would definitely recommend checking it out.

Everyone at New England Auto World in Derby were fantastic. As soon as we walked in we were helped by Robert. He was very thorough with all the information about the vehicle i was interested in. Took me for test drive and i was sold. His manager Milton was also very helpful. Very friendly. The Finance Gentlemen Ed was awesome. I was approved for a low payment per month and agreed to it. He took it upon him self to find another loan for cheaper. I was out the same day with the vehicle. I met the owner as well. He was very helpful. I had a few concerns and he made sure i was satisfied. Wonderful place to purchase a vehicle. Highly recommend it.

I had went to New England Auto World and experience the best customer service experience ever. My sales person Art was extremely amazing. I told him what I was looking for, the price range I want to spend monthly, and how much I was willing to put down. He went above and beyond to get me what I want. I would recommend him and this company to anyone.

Really great staff! Everyone was so helpful and accomodating. Abel the sales person was really nice. I felt comfortable working with him as he guided my husband and I through the process of financing. The entire staff was very upfront about everything, which we appreciated.Over all, I would definitely recommend this dealership.

We had the best experience, so easy to buy a car. Everyone was friendly, so helpful and professional. Abel piazza was our sales associate he was awesome, complete 5 star plus plus plus experience. Will always buy my cars here and will also suggest to friends and family. We want Abel to be our personal salesman. Thank you so much!

Recently went to New England Auto World on July 31 was greeted and assisted by Paulo! Everyone in the place is eager to work and make you feel comfortable. They were pleasant, laid back and professional all in one. Paulo listened to our needs of wanting a specific make and model, low miles, awd, and roomy. We ended up purchasing a 2014 Honda Accord! We are extremely pleased with our car and the service we have kept in contact over the past two weeks, theyve checked on us. Theyve made sure all of our questions are answered, The man who runs the business is wonderful, and makes you feel like youre family! The insurance broker fought to get us a reasonable rate, I owe him lunch for the rate he got us!!!(he saved us a lot of money) The gentleman explaining warranties and pricing was extremely nice and very knowledgeable. Last but not least the Girl Boss there is amazing and very sweet while helping sign a ton of papers! So from our family thank you New England Auto World!!!!!!! Especially Paulo :)

Makes buying/leasing a car a pleasant experience! Got me the best price. Handled all of the logistics. Delivered the vehicle right to my doorstep and took my car coming off lease back to the dealer for me. Strongly recommend Cort and New England Auto World. First class service all the way!

The owner was amazing and worked with us in order to make us happy. I highly recommend going to his dealership. Anthony was a great salesman. They made us feel comfortable and respected. We bought a beautiful car and we are very happy. We thank you.

We were looking for a nice used van. We found exactly what we wanted at NE Auto World.Anthony Torre was exceptional. Kept his appointment; was very thorough and completely professional. What you were told is what you received. Was a great experience, when looking for another vehicle, we would definitely check out NE Auto!Thanks Anthony!

I have to rate New England Auto World in Derby, 5 stars! I would recommend anyone who wants to buy a car right away and wants a smooth transaction to come here. I just bought a car from here and thanks to their wonderful salesman, Tom Miller I was able to find a car that I can honestly say Im happy with. Not to mention I am just starting to build my credit being that I am only 20 with no credit history and right away Tom was able to find a solution so I could leave with a car that I wanted.- All staff seem to be very happy and friendly, with great customer service. Thank you Tom Miller/New England Auto World!

After researching a few car dealerships in the area I found New England Auto World. The staff was very friendly and provided great service. Hector in particular was extremely helpful. Overall a very pleasant car purchasing experience!!

Worst experience ever. They will say anything to sell you a car. Do not recommend.

We had a great experience with New England Auto World. Everyone was welcoming and friendly. Milton picked the perfect car for me and made sure we were happy the whole time. Jeff was great and always available when I had a question. Alfredo in the service center was very helpful too. The Honda Civic we bought was a great price and has good mileage.We would shop here again and refer friends.

My experience at New England Auto World was beyond excellent. My sales person Tom Miller was so helpful in my search of purchasing my daughter’s first car. He answered all my questions; including referring me to an insurance company that gave me a better deal than the insurance company I have been with for 17 years. I highly recommend Tom Miller and New England Auto World. Not only do they provide loaner cars when you bring your vehicle for service. But they also have an amazing service team and great service prices for vehicles that weren’t even purchase through them. So if you’re looking for a vehicle with excellent customer service, check out New England Auto World. You won’t be disappointed. Best decision that I have made.

Great experience overall. The owner came and chatted with us while we were waiting for finance. Got a good bank with good interest rate, under 2% for 60 months. Other sales reps were very courteous to us even though they werent selling to us.

I went looking for a newer vehicle. I had been shopping for a while, and someone suggested New England Auto World. I went on their website, found a vehicle I was interested in, and spoke with Drew, one of the sales specialists. Very laid back, low pressure. I stopped in for a test drive, and liked the drive, but not the color and options. Drew found a better vehicle for me, and I test drove that one, and decided to purchase it. The car had low miles, and Drew was up front about it being a off-lease vehicle, and the fact that the CARFAX report indicated it had a minor incident. The trade in process was easy, financing was also easy. The rate was great considering I have less than stellar credit. The payments were right where I needed them to be. The safety check was performed, and the vehicle looked like new when I picked it up. The paperwork was easy, no pressure to buy anything additional. After the sale, I had a couple of things that needed to be addressed and they scheduled a time that was convenient to stop in, leave the vehicle, and pick up a loaner. They called me again to come back and pick up my car, and everything was perfect again. I would definitely recommend Drew, and New England Auto World. The entire staff worked together to make it as good as a new car purchase, but 1/2 the price.

I have not purchased a car in many, many years. Although I was initially hesitant about investing in a used car, Tom Miller, from New England Auto immediately put those concerns to rest. The time he took to walk and talk me through the process; patient, going above and beyond to ensure I had a full understanding of all options and documents. Truly unlike any sales experience Ive ever had. Having the necessary tools, resources and knowledge to make the right decision and best decision are critical. Tom provided me with those things with an added assurance and customer experience that go unmatched. A great example of leadership, professionalism and service. Hands down I would work with him again. Cherry on top...Ive had my new car for 3 days and I LOVE IT!