I just picked up a new boat from Granite State (Sea Born LX22) and am highly satisfied. Mike and team did a terrific job keeping me updated during the process, where there were supply chain delays from the manufacturer that Granite State did not control. The boat was perfect when i picked it up and Mike was very helpful going over everything. Great place to buy a boat!
Jennifer and Mike were extremely responsive, patient, and informative during my boat purchase. Mike went above and beyond, teaching me about the boat and all of its features on land and again on the water. This was extremely helpful for a first time boat owner! I had a great experience with Granite State Dock and Marine and plan on entrusting them with my boat servicing in the future.
Mike and Jennifer were fantastic to work with. Both were very knowledgeable about the boats in stock and extremely helpful throughout the entire sales process.We highly recommend Granite State Dock and Marine and we will be back when it is time to get a larger pontoon. :)We will be sure to send our friends and family your way as well.Dennis & Kerrie
Will not take parts returns even if they order you the wrong part.We discussed the size needed and she still got me the wrong part. She then argued with my about how the PWC lift we had wasnt the brand we said it was. You think we dont know what brand our lift is? Its labeled on the side... She then said it was my fault because we discussed the size. I had the part I needed in front of me, with a tape measure, and she still got the wrong size. Sure, its my fault...Thanks very little Jennifer.
Bought a new Manitou pontoon from Granite State this year. Had to deal with supply and production delays that everyone is experiencing due to COVID, but Mike was very forthcoming with information when available. They even combined orders from two suppliers to match a motor and a boat so that we could get our boat sooner. Very happy with the service and we LOVE our new boat!
Scott was amazing to deal with! I have also spoke with Mike and Jen in parts/service and they are great. I love my new Sea Born LX22! Keep up the great work!
This place is great and they are honest I have yet to get service here but maybe I will eventually and see how it all goes
We purchased a beautiful used Four Winns 205 last week from Granite State Dock & Marine, weve already put 10 hours on it in two days, the boat handles the big lake (Winni) with no issues and is an easy tow. Overall, great experience, great people and we were very well taken care of all around, our used boat was clean as new, it even smells new. We highly recommend this professional dealership and thank the whole team for getting us set up. Have a great summer!
I needed service on my Yamaha engine. The factory recommended granite state dock and marine. Every contact in the place is knowledgeable and pleasant. They fixed my problem quickly. The did a great job and gave me a fair price. I would highly recommend them they are honest and fair.
Great experience buying a new boat! Highly recommend!
Mercury Outboard had some mechanical issues. They were able to quickly diagnose the problem and recommend a fix. Quoted price was fair and turnaround time was quick. Would go back.
Great place to do business with.
I had called when my 2000 Yamaha ls2000 jet boat had lost spark to the port engine. I inquired if the firstly worked on jet boats. I was told yes, bring it down and we are on a first come first serve basis. I trailered it down the same day. I spoke to a gentlemen at the front counter and he took my contact info as well as my issues. I informed him that we swapped cdi boxes and no avail on getting spark, however the swapped box still ran the working motor. I believed it was the stator that was the issue. He said alright we will call you with our findings. I had to wait almost two weeks for a call back that said we did a compression test and ran it on our gas. The one motor runs great the second has no spark. That is literally what I had already told them. I was then told they dont have the equipment to read the ecus and trouble codes. This was a complete lie as there is no computer on these boats much less a scan tool port. They are carbed bombadier motors. He then said maybe you should just get rid of the boat. I said ok, can you just get a stator and install. I was told that they would be in touch with when they could get one .After having to call every few days for two weeks, I got another blatant lie that they dont make these stators anymore and I should get rid of the boat. I think the quote was Little boat, big problems .I went down now after this had basically had zero done for weeks to pickup to get an outrageous bill for doing nothing. I paid it and we left.I ordered a stator myself ( they are widely available as they fit quite a lot in those years), The stator in the motor, had anyone even checked was broken in half so it would make sense there would be no spark. One hour later and bam boat runs great. Had anyone here just opened the cover they would have been blatantly obvious. My gripe is if you are not qualified to work on something dont take the job . Secondly dont just make things up just state the truth . I would never recommend this shop to anyone based on those two principals.
The whole team at Granite State Dock and Marine was helpful and responsive. Very happy with the quality of the Berkshire pontoon I purchased. Scott the owner took a hands on approach during delivery and demonstrated care for his clients and business. Will definitely work with this company again in the future.
I dont go here too often however every time I do, I am always welcomed like Im some sort of family member. A very pleasant, local business for me that generally has what I need, when I need it. And if they dont have it, they get it in a timely fashion at a reasonable price. Very nice people. Well organized and customer friendly. What more can you ask for. Love this place!
I needed a skeg repair and was looking to upgrade to power trim/tilt on a newer Mercury outboard. Dylan was knowledgeable and great to work with. He made sure I knew the cost up front and showed great care in keeping my 1967 Whaler clean while at their shop. The final cost was within the original quote and they turned the boat around in 10 days during a holiday week no less! Great shop with great service!
It was a pleasure buying our pontoon boat from them! Very helpful and knowledgeable!! Most definitely will be going back for all our service needs. HIGHLY RECOMMENDED
Do yourself a favor and stay away. I had a nightmare of an experience with this outfit.
Bought a used pontoon boat from Scott. he was very professional and helpful. would highly recommend him if you are in the market. we were from out of state and he was terrific working with us.
I recently needed a part for my kayak. As I was driving in Derry I noticed a boat shop. Thought I would give it a try. They were so helpful and informed I walked out of there with exactly what I needed even though they do not deal with kayaks. My husband was so impressed with my telling of the experience that he will be going there for his boats winterization! Great people!
Granite State Boat & Dock has been Winterizing and Shrink wrapping my boats for years. They do a great job, I highly recommend them ! When my original boat got to a point of costing too much for repairs for what the boat was worth, they were honest and recommended retiring that boat which was in my best interest. I continue to have them PM my new to me boat and i couldnt be happier!
Awesome service and very knowledgeable staff!
During Scotts absence, the manager Judy was able to arange an almost emergency pickup of my boat and my neighbors boat. The nature of the emergency was the fact that the town we live in drops the level of lake some 2 to 21/2 feet. This would have left both of our boats high and dry sitting in the lake for duration of the winter months. Judy was able and willing to move mountains to get both boats out of the water and ready for winter storage with very limited help. Granite State Dock & Marine does go the extra mile for their customers !!!!
Brought in my bass boat as my DIY upgrades didnt go so well... electrical disaster. Got her back today and highly impressed with the cleanliness of the work. They got me in pretty quick and with tournament season a few weeks away thats no small feat, Bass Pro was a month out from even dropping my boat off. I dealt with Dillon, he listened to what I wanted and delivered... cost me some money but hey, thats the deal with boat ownership! Definitely recommend and look forward to building a good working relationship with these guys. As a hardcore angler and tournament fisherman I have full faith knowing these guys are gonna keep me on the water!
Staff presents with an attitude that your a bother to them...I asked for service to be done, they said they could take it but they were really busy...I looked in the shop and they were working on the owners muscle car, not a single boat being worked on.I followed up two days later and they still didnt even look at my boat, nevermind do the work. Completely unprofessional service.Go where your business is appreciated...not looked down upon.
I have a 2000 90hp Johnson that has had a running problem for six years. Ive had three other mechanics look at it without any good results. Granite State Dock & Marine did a great job on it in a short time. My boat hasnt run this good in years. They also were the only guys that would take it for a test drive after the repairs. Excellent experience.
Just purchased our family’s new pontoon and we could not be happier, great sales staff, answers all my questions, and I had a lot.Thanks again
Had a great experience the 1st few times. Then I asked them to winterize my boat and paid for an extra descent package so no humidity would damage the interior. Opened it to de-winterize it and there were no bags at all, as well as significant mold present. So I call in and leave a message saying that there was no bags placed and simply asking for them to clean the mold(as it was their fault). I get a call the next day with a guy cursing me out and acting aggressive. Last time I ever go there again.
They have great service
Scott and his staff were great to work with. No pressure sales, negotiations were fair and pleasant. I would definitely recommend them!
I called them on the phone to see if they had floating dock hardware, and asked for a specific piece, and he said we sure do. I went there and he should me parts for a fixed dock and did not know there was a difference. And the call themselves a dock and marine store. I had a similar experience to doc holiday. The gentleman kept on walking away from me as I was asking questions, it made me feel like he did not really care that I was there.
Always greeted with a kind and positive attitude, the staff really knows their stuff and is willing to go above and beyond to help you out even if its in a pinch!
Shockingly bad experience. Had deal for new motor at end of season with pick up at dock and spring delivery part of transaction. They demanded full payment in fall for spring delivery so no money was due.In the spring, the charged 300 more for the engine that I did not take possession of. They requires lost so wasted office time dealing with their shake down. check refused and kept the boat over nice weekend,. Gloating Scott said enjoy your summer without your boat then I had to use a lot of personal and employee time going back and forth to the dealer for this boat ready to deliver. Cash brought down as demanded and they still found another angle to keep us out of the water further. brought down cash in amount demanded and they held up the boat some more. Ego kicked in i guess and he needed to provide pain on the customer. A REALL BULLY. NOT A NICE MAN. even had to call the police on them and they still fought. they finally said that they would release with cash payment for extraneous contested charges ONLY IF WE SIGH A RELEASE saying we are satisfied or they would start charging 65 per day even though we met their cheater demand to pay more money in cash, Honesty+0 Word = 0, handshake = 0, writing = 0 if he can find a weasel angle to charge you more. example $75 hazardous waste on new engine that was not yet delivered. He may be in handi location. take your chances with open eyes. and extra cash for the surprise. Shop around.
I stopped by this store today and let me tell you the Customer Service is the best I have seen in years......
We purchased our new Berkshire 23e bar boat from Granite State Dock and marine this year and could not be any happier very professional took the time to answer all of our 300 questions delivered the boat when they said they wouldGreat experience we would highly recommend
Dillon was very pleasant, and patient with all my questions pertaining to purchasing a pontoon boat. No pressure.
Great place, excellent prices, and knowledgeable staff! We will certainly be returning!
Scott the owner is a really good guy, great prices and really good service. I got quotes from two other Dealers and he beat their prices substantially, would recommend them to anyone looking for a boat
Horrible! I was lied to every other sentence and way over charged for parts and labor. Contradictions were abundant.The key here James is that your were assisted in Scotts absence..Yes Mark he is a Bully and intimidation seems to be his way. When he noticed I was not intimidated he back peddled a bit. Non the less I am sure he uses this tactic often beware had no problems with other employees there.
Scott the owner is a really good guy, great prices and really good service!
As busy as that shop gets this time of year,they still found time to pick up before the l;ake level was lowered,completed the winterize and wrap in under three days.Highly recommend
We stride to do our best, every once in a while you will get someone no matter how hard you try, they will never be happy,
Somewhat rude when I asked for a price over the phone, he said he was not going to go search for any part until I came in person, told him Im 35 minutes away. Then he said good luck, & hung up on me .... Not professional !
I was on Craigslist looking for a clean 22/23 ft dual console fishing /pleasure boat with a bowrider. They had just what I was looking for at a good late season price, A nice Wellcraft 220 Sportsman w/ a Yamaha 200 outboard . I worked out the finances with Scott the owner and on Saturday morning did the final purchase through Phil, Phil is a mild mannered guy Who took the time to go through a few things on the boat that I wasnt completely familiar with. Will do business with them in the future
Ive been coming for 3 years now and have always gotten a fair shake. I have an older boat and its been difficult to find parts but Scott and the boys havent let me down. There was a slight incident last spring where a motor mount was broken while moving the boat in their yard but Scott called me straight away, explained what happened and made it right. There are many options in the area and Ill continue to bring my boat there for repairs and winterizing.
They do great work and are very helpful
Thanks to for all the help, these guys really went out of their way to help us out, our trailer had issues over the long holiday weekend, and they got us back on the road, we cant thank you enough .
Excellent service.
Horrible experience dealing with this company. Just leave it at that
New to area, they made me feel like i was an old friend, we had a issue with our boat two days before our vacation, they saved the day, we had been trying to repair it our on our own, big mistake.THANKS FOR SAVING OUR VACATION
We purchased a used boat 8 years ago from Granite State Dock and Marine and could not have been any happier until today, we shopped around for a new pontoon boat and even went to the New England boat shop in Boston, after months of shopping and hearing all the stories, we stayed with Granite State, thanks again for the boat of our dreams
Very helpful
Great service