Service was great! Manager went out of his way to locate a part and call me back. He didnt leave me hanging. The lady up front was very nice! Will use again!

Amazing customer service! The Des Moines manager went above and beyond. Thanks Sundberg!

Great customer service! The manager is extremely helpful and friendly. My go to place to find all my parts.

Friendly staff fast service parts always fit.

No complaints got me my part I need fast.

Great service. I called my part order in, and over a holiday weekend, they had it in two business days.Also, the store follows CDC guidelines, which is a welcome sight

The man that runs the place needs a new career, he was a jerk and talked to us like we were stupid... he didnt even try to look the model # up by the part #, which I had to go off of.... he was just very rude and disrespectful. Had no class. And deserves no business.

The capacitor in my central air went out on a Sat night. First thing Monday morning i called to see if they had one in stock. This is either the highest priced electrical parts store in the country or they simply screw customers over who they know are in a bind. $50.30 for a capicitor that retails for less than $15. Great way to build a relationship with your customers.

Bang on service...if you can get them to answer. I called 3 times it rang through and clicked over (to what i assume is a different store or department) 3 times. The phone was picked up, nothing was said, then i was hungup on.

Fast, friendly, knowledgeable service. Always have what I need.

Had the picture of the part with the part number and he didnt even bother looking at it didnt want to help was like I was a inconvenience to him! Amazon is way better to go to then dealing with that guy!!!

Very helpful and had my part in stock. Sears, where I bought my dryer and its there brand, didnt have it in Stock and would take 5-7 days. They also told me that if this didnt fix it, what to listen too and what else it might be. Great service and very helpful.

Great customer service! Parts came in fast!

They were a great help in matching a part when I didnt have a model number. Very helpful on the phone and in person. Thanks!

Parts finder and the discontinued Thermador knobs are finally being custom produced on eBay!

Counter help actually was helpful in figuring out what part I needed,although it wasnt in stock locally

Horrible customer service. I drove across town in rush hour traffic for a washing machine part. I walked in at 5:07. There were no hours on the door, no closed sign, the door was unlocked, the lights were on, and two people were at the front counter. I set my part on the counter and asked for a replacement. Free money, right? It couldnt have taken 10 minutes to handle the transaction. We actually closed at 5. The least you could do is post a sign, or lock people out at 5 if you arnent going to help them. I wish I had so much business that I could turn down easy money too.

Always helpful and have had the parts in stock that i have needed. Very friendly staff.

I have always had great service and help from them!!

Very nice and helpful ! The best appliance store in Des Moines! Thanks for your help

Great customer service very helpful

Had the parts ready when I got there. A little high priced but arent they all.

Here you can save some money and do it yourself