Emanuel has good people skills and his customer service is excellent. He always take care of me

Heres what I posted the day they gave my car back. they are always friendly. efficient, price for oil change is competitive. i feel as if they took care of my car. honest with me. My car was back in their shop the next day, took 3 days this time, gave it back to me and it is back there now, less than 24 hours after they told me it was just a battery. 1 star.

Had my car towed to be serviced. Was refused to work on it because he didnt like it was missing an engine cap n two hoses were lose. Wouldnt do the recalls or any other thing wrong with the car because he didnt want to do alot of work! And said the conditon(those 3 things he said),was and issue. And would be to much work.

The staff is very nice. I brought my vehicle in to have an electrical issue diagnosed. During check in they asked if there were any other concerns. My uncle voiced that my air is blowing hot. I thought this was asked to aid in the diagnosis. I already knew what was wrong with my AC. Well they charged me over 300 for an ac diagnostic. Plus, they needlessly keep my vehicle over night.

I had to drop my car off for repair and needed to pick up a loaner. I was in and out. Not there 15 min. Everyone was so kind and courteous. I am confident they will take good care of my vehicle.I picked my car up yesterday and Chuck and Dave took really good care of my vehicle. The Collision dept are on top of their game and their customer service is impeccable. Thank you guys!

Excellent customer service. The staff made me feel comfortable.I am very satisfied! 😌

James Martin Chevrolet is by far the easiest and most convenient way to purchase a new or used vehicle. What seems like such a crazy world we live in these days, where buying a new vehicle has become such a challenge, JMC and team have exceeded any expectations we had as a family. As a seasoned vehicle buyer, I have worked with many dealerships, but received the best deal and best experience from JMC. Thank you Bill, Chris, Paul & Paul and Jimmy for everything you did to create the best experience a buyer could ask for. You have a customer for life, and Detroit is proud to have you!

I showed up to get my tires checked and to get some air put in them. Even though I did, it didnt start out that way. When I pulled up, I got out to go to the Service Desk for help. A Black Man was seated behind the counter (I forgot his name) and his 1st response was We dont put air in tires unless youre here for repairs. First of all, I OWN a Chevy vehicle. If I pull up to ask for a tire check, I expect to get it. That was NEVER a problem at any other Chevy dealership I went to. After THAT response from him, he finally tells me to pull up to this other guy who finally checked my tires and filled them.

Staff demeanor and responsiveness was good, wait-room facility was comfortable; only problem was the length of time to complete the work. If an appointment is at 1 pm, work should start well before 2:25 pm. Overall, I like your dealership and will not consider another one.

Good social interaction they do there jobs well and I wouldnt take my car anywhere else.

Appointments still require a lengthy wait time. Simple requests of ones possessions are not taken seriously. That alone makes me wonder how many other things are subject to being ignored. Professionalism, and customer service issues are the key factors as to why I will no longer bring my vehicle back to this location, even if I were to purchase one from them.

Joe Tibbetts went above and beyond my expectations. Not only did he make me feel comfortable but he made me feel like family. Hes an awesome salesman and if all of your salesman are ANYTHING like Mr. Tibbetts Ill ALWAYS recommend your dealership. He has my entire family on the road with your vehicles. HIGHLY recommended

Great Customer service in a tough environment getting it done during the pandemic. Thanks James Martin. I would have rated it a 5 star, but it took a couple of hours for a scheduled service for an oil change and tire rotation.

After 4 times in the shop since the first of September, my car is working properly. hope it lasts

Very easy to talk to about the concerns of my vehicle and knowledgeable. Keep up the good work.

Although it was my sons vehicle that was serviced, my experience at James Martin Chevrolet was a sheer delight. It was an absolute joy to work with an outstanding group of individuals, specifically Mr. Jody Anderson. He was honest, accommodating, attentive, knowledgeable, and very composed. Great work James Martin Chevrolet, made a remarkable first impression on me. Thank you very much.

My sales rep Mike was awesome and the financial guy was Thank You to you both for my great experience they went above and beyond to put me in my EQUINOX

This experience was just like all of the others Ive had. Everything when great and when I checked out the cashier asked if I had any points to use. I had never used any points and explained to her I didnt know how to use them. She showed me how to pull them up and I had more than enough to pay for my oil change. I couldnt thank her enough!!

Had a Wednesday appointment in the a.am they said it would be a few hours but turned into two and a half days and still no work was performed so I decided to pick it up but once I got it back I noticed I had some items missing I notified them of the issue and got nothing but the usual disclaimer that they are not responsible for valuables left in the vehicle while I understand that disclaimer it is really sad that you have to worry about people stealing out your vehicle while you spending money on repairs and even though I brought this to their attention I pretty much got an oh well tuff we dont have a problem with theft instead of looking into it or trying to make things right if this the service they provide I should have took my vehicle to one of these corner repair lots I expected much more from a dealership..I WILL NEVER DO BUSINNESS WITH THIS PLACE AGAIN SO BEWARE ABOUT LEAVING ANYTHING THATS NOT NAILED DOWN!!!!!!!!!!!!!!!

Emmanuel was - as always - pleasant, professional, and prompt. He kept me informed throughout the morning. We will return!

Picked up my sp-ord 🔑. Works fine.

I received great service last week from James Martin. I took my wife 2020 Blazer for an oil change,and a repair of the seat belt. I thought I would have to pay.But the team made sure I did not pay a cent.Ericka the cashier chased me down and told me to use my bonus point (which I knew nothing about) to pay for my oil chance. She called Andrew who came and showed how it worked. Jodi the service rep told me that they will take care of the seat belt for me free of charge. In a time where companies are driven by money, and can care less about the customer,I was impressed with there service!They worked together a team to make sure I was taken care of.. You have a customer for life!

Everything was very easy. I called about my problem, was given a relatively quick appointment date, my car was serviced in a convenient amount of time. The dealer kept my car overnight, and I picked it up the next morning. Everyone at James Martin was pleasant, professional and knowledgeable. Because their location is only about 15 minutes from my home, and because I received great service, I will definitely be a return customer.

This was my second time going to James Martin Chevrolet on Woodward in Detroit MI for an oil change and once again they didnt rotate my tires nor did they put air in them. Fortunately I wont be giving that particular dealership my business anymore nor will I be recommending anyone to go there either. Those people need to learn to do their job, thoroughly.

My son works here and my son-law, I have to give 5 stars.

Excellent customer service. I work nearby the employees dropped me off at work and dropped my vehicle off when it was completed. Made my experience esy

My experience at James Martin Chevrolet has always been the best for over thirty years Thank you for the Service

Fred Jennings is an excellent salesman. Made my experience pleasant and worthwhile.

Ive been purchasing new vehicles from James Martin Chevrolet for 10-plus years. I always work with Joe Tibbetts, whom sets the bar high - actually at the top. This continues with the service team, who aims for the same standards. Really, its easy to create a nice guest/customer experience once...twice! However, to do so every time - an achievement. I find the experience welcoming, relaxed, stress-free. Granted, this particular visit was simply for an oil change. But, Ive required extended services on vehicles past, with no issues.Thanks to the James Martin Chevrolet team for all you do. I hope leadership will take the time to consider the positive ownership experience that creates for the customer.All the best,

My vehicle was there almost a week and no one touched it. I ended up picking it up and taking it to another Dealership who serviced my truck within 48 hours.

My sister has been a faithful customer for now 3 years. She just got her a new lease from salesman Mr. Joseph Tibbetts who is a wonderful salesman. While there with my sister, I found out that this is his last year there he will be retiring after 46 years of service. I want to wish him the greatest of luck in the future and also thank him for a job well done. I wish he could be my salesman next year when I go to lease and or purchase my new car but he has a great person following in his footsteps. His name is Cedric. Cedric was also assisting Mr. Tibbetts. It was also great in providing great service. I like to thank everyone at James Martin Chevrolet and also said job well done to everyone there.

Andrew was an amazing help! He asked a lot of questions to make sure he knew as much as possible about the problems I was having with my car, walked me through what was going to be done to fix it, and made sure I was satisfied with everything. Turn around was quick and the work done was excellent- definitely would recommend to anyone in the Detroit area.

It was a very enjoyable experience. My sales person did everything he could to ensure that I got exactly what I wanted. This was my third purchase in the last 4 years and each time has been a better experience than the last. Thanks Joe T. for all of your hard work and effort.

Josh is always willing to go out his way for you anytime great guy 🙂

From the moment I arrived, I was greeted with a smile and good service. I just had a flat tire, and was prepared to pay for a new one. The team was able to patch it and the total cost was less than $25. I will be back for all future tune ups and repairs

I decided to buy my own car and Fred Jennings helped me and was very clear about how to do it,held my hand seem like he was family if you go buy a car tell him Michelle sent he is a great guy.

Always friendly and good service......great staff all the way around.

Service was great!!!! But they didnt stop my hub cap from making noise but Im ok

Customer service was awesome. Alex and Mike went over and beyond to care of my needs. They were very professional and polite. If i could do it over again i will choose them

Car Wash was down and the price went up for a basic oil change the over all service went fine.

James Martin could when no one else would! I love my Brand new 2021 Chevrolet Trailblazer! My sales consultant JB had me in and out within a few hours. I am new to the Chevrolet Family and I plan on being a long time member.

Great ExperienceGuidelines were followed concerning Covid-19 that was a plus by itself.Everyone was very respectful and my service person was extra nice and polite very informative.Thank you, James Martin Chevrolet

The ENTIRE staff was extremely friendly and helpful. Fastest car service I have ever experience and gave me a complementary car wash! Emmanuel was great, he informed me that I was eligible for on star and assisted me thought the process. I appreciate genuine great service so I wanted to Thank you!

Very polite, got my second car there, love it I would recommend it to my friends who may be shopping for a car

Salesman was very friendly and helpful! My mom has been a customer for years and referred me!

The employees there were nice. They got me in and out. And one of the workers showed me how to use my points. I think her name was Erica. She was very helpful

Joe Posby provided exactly what I was looking for in a new Equinox and delivered it directly to my home. I just LOVE my new car. I keep pinching myself as I cant believe it is mine. The color is fabulous! I cant believe how big the sunroof is and will probably never cover it again. The engineering on the double glass is outstanding. I love the black leather seats, center entertainment dash, and no cap on the gas tank. This is ingenious how it is designed. I keep getting amazed by new features that I discover. I traded in a 2016 Equinox and the car has come a long way! Keep up the good work!

Got a spare key made for Only $38! Best Price Ever! I called a few other dealers and one wanted $79! Crazy! My keys just plain, no push to start! Happy Dance! 🤸🏾‍♀️🤸🏾‍♀️💃🏾💃🏾 I had to go back a few days later to get the key adjusted and turns out, I needed another copy made and it was Free! Id say, at James Martin Chevrolet, Satisfactions Garenteed! A very nice Black service man helped me! Im glad I do Google reviews, so I can let Everyone know what great service I got today!

Service wait time was not bad during this pandemic. I am very satisfied with all aspects of the service department.

My car is running like new again however it took entirely too long for me to get my car back. I lost money because I had to get a rental for and few days and then I had to call off at work one day because my car still wasn’t ready. First work order was 1255. Second work order was 695 and that was with a discount. At this point whatever else happens to my car, I definitely won’t be back to James Martin for sure.

I had a very pleasant experience. Mr. Large was very knowledgeable and punctial. He made my car buying experience a Dream Come True!

They had me out in good time

I love the customers service mike and the whole team is awesome

They did a really good job at a fair price

My experience was okay. Oil changes are over priced though.

JJ Large makes the purchasing process a simple and easy. Hes great! The finance manager was knowledgeable and thoroughly addressed my concerns.

Salesman Andrew was great and cashier Erika was great also the facilities was top notch service

I had a wonderful experience my sells rep. work very hard getting me the best possible deal. Josh Hart was very patient, keeping me informed in the process. I couldnt be more happy.

It was a pleasant experience this time at the dearlership...

Things were done professionally and in a timely manner! The only dealership I go to!

Very friendly and helpful…Go see Chris he’s the man!!

Very nice Chevrolet Dealership..super clean & friendly staff.

Salespeople are very thorough in helping you get in an affordable vehicle. Thank you Josh Hart!!!!!@!

My experience was excellent. Everything I needed done was done. Mikey was very thorough with explaining everything to me. He was very kind.

Horrible experience with a used car thought I bought. 3 weeks later the car dies while I am driving on the freeway, in heavy rain. The service dept was very slow to work on the car. 2-3 months later the car was repaired only to find oil, dirt and grease smudges all over the interior of the car. The worst part was the engine was replaced and had bolts missing from where the alternator was installed. Attention to detail is critical, when replacing the main component of the car-the engine. That level of detail/care was not applied to my vehicle. The Service dept didnt even communicate where the engine was brought from, the odometer difference or how to calculate other checkups going forward, like oil changes, and when to check other systems of the car. Honestly left a very irrevocable disdained feeling with this dealership.

A friend referred me to this dealership, excellent service and the cost was less than the original estimate price. Thank you for the amazing service.

Tom Knapp is a great, no hassle, non pushy, friendly salesman. Very informative and patient. He thoroughly went through the vehicle and all the options. I was in a time crunch and on a specific budget, and he delivered what I asked for the same day!

Great customer service and solid prices for service!

I came in for a much needed oil change after work. I was recieved with a warm greeting and great service. My vehicle was ready in the time promised.

It took longer then a day to get car diagnosis, better communication in time line of when car will be repaired.

The service deptmart was excellent.

I had the extreme pleasure to work with MR. JOE TIBBETTS!! Hes truly a SUPERSTAR!! I could be used to him since Ive worked with him for years, but he KEEPS OUTDOING himself. Hes just the BEST EVER!!!

Love them all service department sales and cashiers service wit a smile very pleased

Good service so far.

Visited April 12th around 5pm. I bought my last suv from here in 2014 & I’m in the market for an upgrade. Walked into the showroom with my sister and no one, literally no one greeted or acknowledged us at all. Went out into the lot to look around because I’m not really sure what I want. A sales rep came out and addressed another family that was in the lot (I didn’t care because they may have been out there already) figured someone else would come out. Nope. After 15 minutes or so we decided to leave because I’m not accustomed to having to ask for help in an establishment that wasn’t busy. Walked back through the showroom to my truck on the other side; again not being stoped or acknowledged by any staff. Even hung out in the front a while because the 21 Traverse caught my eye. Still, no one came out. So me and my checkbook went home and won’t ever return. I came to buy a car from Troy and he doesn’t work there anymore anyway. That’s never happened to me before but it’s certainly not appreciated and I won’t spend money in a place that won’t acknowledge my presence.

Took my car in to get it checked, they were really friendly, the location was clean, if youre going go early, there will be a long line.

Our new Silverado Trail Boss was completely and professionally prepared with all of our requested options upon arrival. The staff was courteous and appreciative of our purchase from this dealership. Our transaction went very smooth and we are pleased with the entire staff of James Martin Chevrolet! Thank you!

Mr. Lee was an excellent salesperson. And I appreciate him. He did his job well. He got me the car I always wanted. I will refer people to the dealership on Woodward. Thank you

It was great. The service team is always professional, and yesterday was a plus. They were knowledgeable, resolved my problem in a timely manner, and there was $0 charge. Yeah!!

They were very nice, welcoming, and got me in what I wanted. They listened to me.

Jeff walked me through the entire process with confidence and ease and made the transaction flow smoothly.

I’ve had to come back on three separate occasions to this dealership, each time hoping that my problem would be fixed,but it is not.I don’t think the mechanics know how to diagnose cars properly, or at least my car .Spending 2000 on repairs to still have the same issue weeks later, someone has to be accountable.But no, their service advisors will give you the run around to try to get more money from you .It’s hard to find trustworthy businesses

I always get tremendous service here!!! The only concern I had on this visit was I was getting something fixed and got a quote for it. Once my car was ready I was told another price because they fixed something extra. The problem was that I was never told they were going to fix an additional part. What if I didnt have the extra cash to pay for the labor that was already done. I just would have liked for someone to tell me if there any changes to make sure I can pay for the services. Other than that this is my Dealership everyone is friendly and professional!!!😁🥳

The Salesman was very professional and made the return of my lease easy. Thanks

10 am appointment took 3 hours for oil changing ??

It was fast everyone was pleasant and very helpful

Alex Halcomb - Is a TRUE PATRIOT - . He understands the value of the PERSON. He gave Ms. Boyd the best service and even though Serra called with the $199 price the morning she was due to take delivery at James Martin - we were already committed to Alex - the person who just so happens to sales cars. PROMOTE HIM IN HIS BUSINESS HE HAS MANY BORTHERS & SISTERS THAT WILL SUPPORT. Alex is your DIAMOND!

Our salesman Chris was amazing. He helped us get exactly what we wanted. He worked extremely hard. Will definitely go to him when our lease is up.

Nice but wanted more personable meeting about diagnostics etc my check engine light came on now

Dennis J. Is an Extraordinary salesman. If you would like to be blessed he is the person you want to see. I was in a 2011 Jeep Liberty and was upgraded to an 2020 Equinox. I went from paying almost 30% in interest to 3.7%. I love my SUV

My experience was overwhelming satisfying.My service advisor Andrew was very polite, understanding, informed on the cause and process of the issues with my car. He offer me a Complementary Loan vehicle while my car was being repaired and I think he basically sold me on a new Blazer. James Martin’s on the boulevard management team (John Maddison) also was helpful and got involved in process of the repairs of my car. Feels like these people are family and know how to handle business to the core.

Great experience Cedric made everything very easy and fast.

Just leased a 2021 Equinox. Very excellent sales and service team... always impressed. My 10th vehicle from this dealer.

Ive never had a problem and everyone is pleasant and gets the job done. No long wait time. I travel 22 mi one way to have my car serviced when I live down the street from two dealers. Keep up the good work

Very professional and outstanding service I was very satisfied

Parts counter always take care of me he always have have a smile on his face he need to begin paid more than he get paid

Very nice service friendly staff ask about Emanuel

Fast and reliable service! Nothing more to add to that really.

They were professional and fast thanks

Parts missing fromMy auto.with no explanation. Still not solved.