My recommendation is dont go there if you must go to the one in Rio Grande o even Barquillos HORRIBLE customer service from the manager all the way down to the employees. Seriously nothing nice I could say just horrible no professionalism again HORRIBLE place.

Good Service Thank you Barbara de Leon 👍

Service has decayed. Prices have went up even for simple car services. Wait time is a bit longer than other similar service centers.

They helped out will go vack buy pickup 1500 in blue. Loved it

The representative Joel Rivera gave excellent service and answered all my questions and how to proceed thank you Joel

Always forget to do something requiring you to come back. A real hassel. Its happened 3 of the 4 times there.

The worst service ever. People dont go there. They have a sister comp. In Rio Grande, the best service

I have mixed feelings, the dealership is being remodeled after hurricane Maria, totally understandable. My sales rep walked up to me instantly and asked if he could help. Very pleasant guy, showed me several models of Highlanders which is what I wanted. Once we agreed on a price and he gave me a payment amount it kept changing by a dollar or so. Since I just moved to PR he kept saying things were different in PR and they charged for this or that. Same with the extended guarantee which I purchased being that the roads are so bad here, I figured after 36K miles the car might be rattled to death. Anyway, changed numbers again. Ultimately the amount of the payment should have been $428 and ended up at $434. Not a big deal, even at 72 months, its just that it felt a bit underhanded, typical car dealership. Just out of curiosity I asked he he know about Google reviews and he was absolutely ignorant about what it was. I explained and he said they did not care since they had more buyers than they could handle. Interesting! Management better notice, not so much in PR yet but social media can make or break a business these days. Especially in their parts and service department.

They never pick up the phone and they have poor customer service clerks they changed my oil and didnt even put the sticker for milege 🤔

Real bad

Really bad experience. Definitely no Military friendly or Federal Credit Union.Bought a 2020 Corolla on June 2019. Today 14 November, over 6 months later is when they handle me the tittle and registration. Been calling every week asking for the same and the seller kept telling me it takes 6 to 8 months. Bought a vehicle on August on Caguas and 3 week later got the tittle.... Go figure. Not DMV fault. Now they the lady who actually processes it show me that it been on hand since August.

Very attentive employees, nice place, should service a snack for visitors do to the long waiting period of the process.

Good sales and helping me get pretty good price am my new 2020 Toyota corolla happy

Ok

Everyone who works here is friendly and helpful, and the mechanics seem to know what theyre doing. I gave only 4 stars, though, because no one told me I would have to wait 5 hours. If I had known, I could have gotten a ride home and come back later. A least there were good movies on in the waiting room! Plenty of chairs, and the restroom is close.

Always great service. I ordered parts right before Hurricane Irma. They followed up right after Maria to let me know they arrived. Very efficient and friendly. Perfect customer service.

Good service but had to wait too long

Went too request service and still waiting for them to return the call.

Good deals 👌

Great service. Excellent technician.

👍

Quality of service has deteriorated since 2008. Indiference by certain parts staff and customer care staff. Their morning coffee is more important than you for sure.

Very Good Service!!

Very nice my wife just bought herself a new Toyota RAV4 2019

Great costumer services

Service was professional, and fast. Very glad with my visit. They made my day. Keep the greate service

Excellent customer service satisfaction and on Saturday, June 29, 2019, was a delayed of 4 hours.

Excellent place. Very kind people and so many employees. Michael helped us 100% and my Dad and me came out with a 2018 RAV 4. He was really Great he even drove my Dad back home. The place is really easy to find and visible to Carr. #2 PR in Dorado. 45 mins. Without traffic maybe a 30 min drive. But this has been a great experience. If you have an average credit or no credit at all go to this place and ask for Michael. He would gladly help you get a car.

I would prefer not to say anything Im this way I do not create enemies.

Did not like the experience at all.

I buy my vehicle in this dealer. Recommended ask for Misael Rosario

No parking, invetory is limited, once you get someone to talk to you it is almost profesional.

Excellent Service!! Very happy with my car!!

Excellent service

Excellent prices and offers and the attention is very good.

My son bought his car here.Excellent

Great Service

Best Toyota’s in town, my is 20 yr and counting!!

I had appointment for 1:30pm, first 5,000 miles, took more than 2 hours. The Technician who received me wasnt nice at all.

Good service.

Very customer oriented toyota dealer.

Very nice people and a clean place.

Great deals! Thanks for my Toyota Yaris!

Great reliable Toyota Deladership and Service Dept.

I loved it

A little slow to get my airbag replaced

Service is good

Friendly service, a bit slow

Bought two cars there

Friendly staff, good selection of autos

Number one!!!

Always good cars good sellers

Watling time too long....

5 Star service!

Great Services far

Super

Not to good!!!

Great Service

The best dealer to get a Toyota

Overpriced never go there

Nice staff

Ok

Awesome and fast service!!!

Great service

EXPENSIVE CARS. QUESTIONABLE SERVICE.

Good service

Ok

Good customer service

Expensive and uncomfortable for handicapped people.

Nice people

Great service

Ok

A++++

Good service!!

Cool

Good Service

Customer service is okay.

Toyotas, thats it.

Ok

Excellent dealer

NICE

Welcoming

Bad people

Service sucks

Wow

Super

Toyota

Excellent there is a wide range of vehicles to choose from. I loved the new Toyota Supra in either of the 2 colors I saw them in red or yellow.

I bought my tacoma at this dealer and it is the worst experience I have had, the unit presented multiple problems being new from the package. The worst part is the service, my tacoma still does not reach 5k miles and we have already taken it 3 times to solve the same problem that it still has. People are pushy bratty including the manager. Im going to do everything I can to get the unit back. These people care little about a client because they have many and they will treat you the same. They should not have the privilege of working under the Toyota name.

Great service.

Compre una tapa para el cajón de una tacoma 2021 se rompió a los cuatro meses y no me atendieron no me quisieron dar garantía

Excellent service. Quick and friendly employees.

Excellent service

The treatment was super, Victor attended me, he was very kind and patient and answered all my concerns. Price for good quality. Would come back

Great service!

Excellent service😍

Very friendly, good parking too. Social distancing and security protocols due to Covid19👍

Fast service

Good deal, good service, if you want to ride Adriel you must visit, on carr. # 2

Great service.