This positive review is long overdue-but I just got ONLINE.If you are anything like I was, you are fed up with hearing aids and everything about them— But then I found SOUND ADVICE... Kathleen took the time & actually LISTENED to my problems- she is extremely knowledgeable & not pushy- she reprogrammed & fixed the hearing aids I brought in—(*NOTE I was told by my old dishonest Audiologist that they COULD NOT be fixed!*)— After seeing Kathleen, those aids performed better than the day I got them!I have since bought a better set from Kathleen & they are going strong & STILL PERFORMING LIKE IT SHOULD almost 2 years later… You really MUST check this place out-there is hope- Kudos to this wonderful practice! -C.Jane