Awesome place to go. Joe was extremely helpful and knowledgeable. Would recommend anyone looking for a mattress go here first!
Great selection and fair pricing at the Memorial Day sale. We like supporting locally owned businesses and have bought from American mattress several times over the years. They have always been quite accommodating.
Great experience working with Joe at American Mattress. My wife and I visited multiple stores and Joe stood out as an exceptional sales person; knowledgeable, patient conversational and not pushy at all. Would highly recommend.
Great Service! The person who helped us was awesome, even helped us get a mattress on the car! Kind and generous unlike mattress place down the road.
I had a really great experience at American Mattress with Joe. I ran him through a gamut of questions. He was professional, patient and helped me make a great mattress decision.* * *Update....while I had a great in store purchase the backend of the process has left much to be desired. My delivery date was moved without any call or information from the company. I get that products do not always come in as anticipated however the utter lack of communication is mind-blowing. If an estimated delivery date is not going to be met, it should not be incumbent on the customer to call and find that out, only to then be told it was rescheduled to another date without even asking if that would be feasible. As far as I am concerned, that is completely unreasonable. Then I got a call from Mike from corporate who was rude and stated his frustration is 10 fold compared to mine. He just kept saying he was trying to resolve the issue by telling me the date in which they rescheduled my delivery for. I was already aware of said date because I called the store myself. I tried to explain that what I am not ok with was the lack of communication. He couldnt tell me who the responsible party should have been for calling me and telling me my date was moved. All he could say is call the store manager from where I purchased. I am truly disappointed at experience.
Joe was friendly and professional. He knows his products inside and out. His patience is also great. I told him I would send him business whenever possible. Thanks again Joe.
I purchased my bed from Joe a couple weeks ago and I have nothing but great things to say about him as well as the Downer’s Grove location. First and foremost the store was clean, organized and very well lit. I don’t know if those things matter to a lot of people but I thought It was important. This was my first time purchasing a mattress for myself and Joe walked me through each and every step. He was patient with me while I tried out multiple beds and explained the different qualities of each one while letting me know what he thought was best for me. Joe was honest and very knowledgeable on all things sleep related and really took the time to help me find the perfect fit. I walked out of American Mattress with a very reasonable, very comfortable bed that fits my specific needs and is going to last me. That also gives me peace of mind. I would totally recommend going to this specific store even if it’s a bit out of your way. I haven’t slept this great in years. Also try the side sleeper pillow it changed my life! Thanks Joe!
The customer service is excellent every time we have purchased a mattress, and this time was no different. I would highly recommend American Mattress, their delivery team is also top notch.
Joe was very helpful and worked with us to get us the right mattress at a good price.
Cody was very good. He understood our health needs and was able to lead us to the correct mattress. Thank you, Cody!
Our sales experience was great, no pressure and very good discounts for being a front line health care worker, (my wife is a respiratory therapist, and for me being a veteran, ex-navy.
Thorough and professional and moved quickly. Thanks - will be using for future purchases.
Had a great experience at American Mattress 75th in Downers Grove. Joe greeted me in a friendly non offensive way. Sometime in sales in can be an affront. Joe listened to exactly what I had to say and pointed me to a great product. Telling him at first visit I had not signed a lease yet but wanted to see what (as a neighborhood store) they had to offer. You can buy a bed at many places. I chose this store because of Joe. Good guy and had me out the door al good to go on second visit within ten minutes.I will tell al that ask to go see Joe at American Mattress on 75th. He will take care of you and enjoy doing it. - Vince, Woodridge, Il.
My experience was great! Young man Joe was very helpful
Always a good experience! Just bought our 2nd bed from them!
We just bought our brand-new bed from Phil at American Mattress in DG & we were thrilled with the entire transaction from start to finish!! He helped us picked the right mattress for us and also gave us a great deal!! We had a few follow-up questions after delivery which he answered for us quickly & efficiently. The gentlemen who delivered our new bed, pillows & frame were also fantastic!!! They called about 15 minutes before they arrived & were prompt & courteous & friendly! They also wore masks of course & booties which we appreciated to protect the carpet. They also hauled away our old mattress & box spring & very nicely put the old frame at the curb for us. Overall we were extremely pleased with our experience!!!
Joe was very knowledgeable and professional thanks Joe!
I went to American Mattress Downers Grove for a new mattress based on previous experience. I wanted a new Pillow top Mattress to replace the old one. The manager Kevin Showed me the Serta Perfect Sleeper. It felt very comfortable in the Store and He was able to discount the whole Set and frame to my budget even if it was more expensive than my old mattress from 14 years ago. The delivery guys showed up a half hour early on delivery day and set everything up and took away my old set in just minutes. After a weeks worth of sound sleep I am very happy with my purchase.
Phil was terrific in helping us pick out a mattress. He spent time with us narrowing down the right fit for both me and my wife. He spent a lot of time explaining how technology has changed and the differences between different models. We had our mattress delivered yesterday and had a great first night sleep.Thanks Phil for taking care of us.
Writing a review for my mother since she doesnt know how. My mom came in today looking for a mattress for me since she knew I was looking for one everywhere(Im 21 btw). She came in and a salesman proceeded to ask multiple questions, the normal ones (what side I sleep on, how firm, etc) but then he proceeded to ask her if I was fully developed... Im not super angry because I understand what he was trying to ask since my mother told them that she was shopping for her daughter but the question definitely could have been phrased in much better.. less creepy way.. Like oh how old is your daughter, has she finished growing so we know how long of a mattress you will need... Strange experience.. definitely not coming back
Very happy with the service and quality of product choice. Thanks so much!!
Real nice people. Fast and efficient delivery. Good prices
Great service and great pricing. Phil gave us great customer service! Will be returning for more mattresses!
Great service, seamless process overall.
Mike was amazing and took the time an effort to fit myself and my wife for a brand new mattress. Process couldnt have been more simple and easy. Will definitely return for future business!
Mike was a low pressure and very personable salesman. I liked him right away! He was easy to talk to and the deal went through fast and fair! I was more than pleasantly surprised. Thank you Mike and American Mattress!
Im sure other stores sell the same or similar products, so what sets any given store apart from the others is the customer service. Mike at the Downers Grove store was extremely helpful, taking the time to answer every question and address every concern and issue. Always nice dealing with knowledgeable and friendly sales people!
Michael was very helpful and knowledgeable. Listened carefully to what my wife and I preferred in helping us make the right purchase. This is our 3rd mattress from American Mattress, an organization very loyal to their customers.
Came on a Saturday after looking at Mattress firm one block away. Sam greeted us and sized up my son’s needs very quickly. Sam was friendly, personable, and able to find my son the mattress that made him happier than any other we tried. He worked for us and got us a good deal. I was hoping to get the mattress that day like the other place offered, but was told I could pick it up on Monday. He made a mistake with the order. I called Monday before going over and was told it was on the truck and would be in the store by 3pm. Then a few hours later they called and said that was wrong but they would deliver it to my house Tuesday night. I arranged for the pickup initially because I couldn’t be home to wait for a delivery. Instead of being allowed to pick it up myself on Tuesday, I would not be able to until Thursday. Apparently, bringing it to their own store 1.5 miles away in town takes longer.... makes no sense and very disappointing. Eventually, we worked something out where I gave them a one hour window for them to deliver to my home. Overall, I was initially happy, then very frustrated, and ended up reasonably content.
Mike was awesome! Very knowledgeable. I had to exchange the bed because it wasn’t the right fit for me. Very easy process. Thank you!
Phil at the Downers Grove store was great, very knowledgeable and understandings of what I needed. I would highly recommend him.
Special thanks to the manager Kevin for setting us up with a great King Size mattress and frame. He really took the time with us, to show us his showroom and all the selection that American Mattress had to offer. Kevin made sure we had everything we needed before we left the store. Cant wait to get a good nights sleep!
Excellent service. Mike was a great salesperson to work with.He did a great job at learning what I needed and working within that to get me the best possible bed and frame.Highly recommend coming in and working with him on your next purchase!
It is very enjoyable. I knew what I wanted andMichael, the salesman was great. He knowsHis mattresses! I will recommend AmericanMattress to everyone. It is still a family owned business and Made In the USA.
Incredibly good experience! Mike A. is a wonderfully down to earth and friendly individual - as Im a veteran he further discounted the mattress beyond the Memorial Day sale and I walked out the door having spent way less than I was expecting.
Wonderful service! Kevin is the best. He listens to what YOU want. Perfect customer service. He said delivery would be between 9am and noon the next day. It was delivered at 9:20AM! Very polite and professional delivery men. If you need a mattress, dont waste your time at other places. You wont get the service or top quality. What a pleasant experience all the way around!
My husband and I went to American mattress and had a great experience. Kevin was so nice and very knowledgeable about the type of mattress we were looking for. By Kevin helping us to stay in our budget, we were also able to purchase a futon and a recliner that was on clearance. The delivery was on time and they set everything up very quickly and we are enjoying our new purchase. Thank you Kevin from Robert and Barbara
Purchased a king sized Sealy innerspring mattress from Blake at the Downers Grove store. Got a great deal! It was delivered 3 days later and we love it! Thanks!
We had a fantastic experience at American Mattress. After having a not so fantastic experience at a competitor, we couldnt be more happy with the service they provided. The manager listened to what we were looking for, respected our budget and found us a great mattress we love. I would highly recommend visiting the American Mattress on 75th.
Stopped in this location to comparison shop for a new king mattress set. I spoke to Jim Valek. At first it was overwhelming with all the information he gave me compared to salesmen at your competitors. As with any major purchase, being an educated consumer is very important! However, Jim took this to a whole other level. Thank you for training your employees with the proper knowledge needed to make the difference! And, Thank you Jim - for taking the time in helping me make a satisfying decision.
I had a great experience at American Mattress. Jim helped me narrow down my options quickly, but I didnt feel pushed towards any certain mattress. I also appreciated that he was respectful of my budget. Delivery was available that weekend and the delivery staff were also great; fast and very polite.
We had a great experience working with Kevin Allen. Kevin educated us on what mattress and accessories would met our comfort and budget needs and I feel like we got an exceptional deal. I highly recommed American Mattress in Downers Grove!
Salesman very friendly and very knowledgeable. Answered all my questions. Also I got a good price. I enjoyed a very pleasant experience.
Mike was great. He did a good job of explaining all the products and didnt pressure us into anything. We bought and were out the door within 30 minutes
Mike was awesome. I never felt that I was being sold to. Great service and information.
I walked in with my family looking for a new mattress, but not sure of what I wanted. Kevin knew exactly what to ask and had many options for me. He was very knowledgeable of his products and was very welcoming and comfortable to speak with! He didn’t even mind my baby sister running around trying all the beds too! Kevin was a great help and I am very happy with my purchase! Thanks a lot!
Mike was very thorough in explaining the difference. He was a pleasure to deal with. Highly recommend him.
Great service! Phil was very helpful and knowledgable.
I agree with the past 4-5 reviews about Jim! Great service! I purchased two mattress sets two years ago, wanted to buy one of the same sets this year. Jim didnt try to change our mind into purchasing anything else. He checked, had in in stock and our daughter had her new mattress set in two days!! Will definitely recommend your store to friends and family!
Mike & Phil know their Mattresses. For professional help a a fine deal I would recommend this location or Streamwood to anyone in the area.
Great service, best price around. This is our second mattress bought from them. Highly recommend
I found the coolest mattress ever...Salesman in Downers Grove is a cool guy.Much better than mattress firm in Downers Grove.
Our buying experience was so easy and painless and we got a great deal! Would highly recommend this store and company!
Mike was very friendly and helped us find a great mattress at a great price!!
Jim is very charming! Probably the best experience Ive had when buying a mattress was with him. Super helpful, and informative about his job! I am 100% telling all my friends and family to buy from him.
The Man who sold me the mattress was very friendly and helpful. I would recommend this location to other people.
As my mattress was at the 10 year age I decided to check on a new one as my back was telling me to do so. Spent a good 2 hrs doing so but left happy as I got it for a good price.
Bought a mattress from family owned American Mattress this weekend. Jim was our sales associate and he was great. Helpful, witty and walked us through the various selections to find our fit. Even learned a few card tricks!!! Thanks Jim. Appreciate the help and your great personality to make our experience fun!
We visited the shop today and we had great experience. I worked with the salesperson Jim and he is super nice and helped me to find my mattress. I am happy with my purchase.
Kevin was really helpful and professional. They have a vast mattress variety at affordable prices. Go check it out and they will work out a deal that will work for you just like they did for me
Awesome service and very helpful staff. Answered all questions honestly and helped us work within our budget. Would definitely recommend.
Quick easy friendly service attentive and efficient not pushy. It was worth some extra driving for me. And a good deal!
Thank you for the excellent service, Mike was very helpful with our purchase.
Great pricing, great service. No complaints
Kevin was very helpful without being pushy (as many mattress salesmen are). Gave me a great deal on a nice king sized mattress set!
Kevin was great at helping us select a mattress for our teenage son. We probably spent about 2 hours in store trying out different mattresses, in the end we were very satisfied.
Very satisfied with the service would recommend everyone to buy their next mattress from here. Will come back for future mattress purchases
Fast and prompt service. Recommended the best match of a mattress that was not available anymore...delivery was on time as stated .......mattress is really comfortable for my 3 year old she loves it....thanks Kevin!
Purchased a mattress from Kevin on 1/27/18. Kevin showed me a few options and suggested some models based on my preferences. He helped to find a mattress in the price range I was looking for. I had a good experience at American Mattress and would recommend them to others.
Jim was great with helping us find the right mattress and he had a great personality that made it even better! This is the best place to buy a mattress because its affordable and convenient and the workers are very friendly
Good knowledge of products and services.Good selection of beds and prices are competitive.ThanksAmerican Mattress
Bought a Mattress a few days ago and Jim went above and beyond to explain each different style and find the best one for me. Thanks a lot Jim, i highly recommend checking out this store and what jim can do for you!
Knowledgeable helpful.This is the second time I have purchased from this company.
Jim was very helpful. He understood what we were looking for and the price point we wanted to be in. Easy to do business with
Kevin was a awesome person. Very helpful. Very nice and honest
Purchased a mattress from this store some 2 weeks back. Completely satisfied with the pricing, service, delivery and setup. Kevin, the store manager was very helpful.
Awesome service! Our experience could not have been easier or more pleasant!
I went in here yesterday to look at twin mattresses for my son. The guy was completely rude. When he found out I wasnt buying that day, he wouldnt really talk to me. When I tried asking if he had stuff in stock or if it needed to be ordered he cut me off before I could finish by saying its irrelevant what I have in stock today. Well I definitely will not be buying from here.
My daughter, Margret and I went into American Mattress, 9/26, looking for a twin mattress.. Jim was extremely nice & helpful in every way possible..he took the time to explain everything we needed to know..we left very satisfied & will definitely recommend him to anyone else looking for a mattress.THANKS JIM!!!
Mike was extremely helpful.
We walked in 10 minutes before closing. Kevin Allen welcomed us, worked with us, listened to what our needs and budget were. He sold us a beautiful bed that we love!!!!!!!!!!!!!!!!!! Thank you American Mattress.
Love this store, Jim sold us a great mattress. Jim was very courteous and knowledgeable!!!
Friendly, professional and informative staff.
Very helpful on getting a failed mattress remedied
Mike is a great guy and a great help.
Awesome customer service
James Giambalvo is the go to guy for mattress. Went in to get only one but ended up buying 2 beds.
Jim was a great help for finding the right mattress, knowledgeable about all the products
Test link from Mja. #17
Kevin was an excellent sales representative
Salesman was very helpful
Ed, our salesman, was very nice and not pushy in anyway, shape or form. Gave my mom and I plenty of time to try out several mattresses. Good selection and different price points and comfort levels.If you’re going to go to this business, I highly recommend talking to Ed! Great guy