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INNOVATIVE GARAGE DOOR
650 Ogden Ave, Downers Grove, IL 60515, United States
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INNOVATIVE GARAGE DOOR
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Ci
Review №1

Innovative Garage Doors just finished installing our new custom door with a belt drive and key pad openers. From start to finish they were exceptional! I highly recommend this family owned company and enjoyed working with their installers.

Li
Review №2

This is the best outfit and I wouldnt call anyone else to fix my garage door issues. Kyle came out and saved me $500+ from having to get a new opener unit. He troubleshot the issue I was having with Mike (the owner) until it was resolved. Great work ethic and customer service. Grateful for these guys. I had them out for another issue two years ago (a broken wire/ spring) and again they took great care of me. Call them first before anyone else. Innovative is the perfect moniker!

Al
Review №3

Install went well, they had good prices, good people and stood behind their work and products.

Al
Review №4

Awesome experience. Mike came out to give us an estimate on our broken motor. Turns out it was out of date and too old to repair so he didnt charge for the service call. We ended up ordering a new door and motor through them and the process was seamless. They were responsive, communicative, courteous and pricing was fair (cheaper than Costco!). Took a few weeks for our new door to come in but we got lucky because they had a cancellation and were able to get it installed last week. Donny was our installer and he was professional and efficient. I would recommend them to anyone and have already referred our neighbors!

Wi
Review №5

Very impressive service. I called in the morning for the broken spring on the garage door, and they came quickly in the afternoon and fixed it. Andy H., the person who came to fix my garage door, was impressively knowledgeable on what and how to fix, and, most of all, he was super nice and courteous until everything was done just right. He smiled all the time and answer all my questions very nicely and professionally. I would highly recommend Innovative (and Andy H.) if you end up with a broken garage door. The price was good also.

De
Review №6

Terrible getting back to you left message by the time they called back no longer needed

mo
Review №7

Great customer serviceReasonable pricesgood to do business with

RG
Review №8

Great service! Fixed our garage doors in no time. Ed and Mike are terrific! Not expensive at all.

RO
Review №9

The techs were super friendly and knowledgeable and had our control pad and openers working quickly and the charge was very fair. Will use again if we need service.

Ir
Review №10

Innovative Garage Door is simply the best. Ed came out and did a wonderful job customizing my garage door opener to make it fit, for a very affordable price. It was actually cheaper than what I thought. I told him his name is Mr. Magnificent because I was told that it was impossible for me to get the garage door opener installed that I already had. He made the impossible very possible. Thank you Ed! For a wonderful job well done. He is also very knowledgeable with over a decade of experience. If I could give 10 stars!!! I would.

Li
Review №11

Mike was great! I need new panels for my garage and he found a matching set and even fixed up a few other things. The whole thing works great! He was fast and super nice, pricing was great as well. I would definitely reccommend them to anyone looking for great service.

Je
Review №12

The technician came by my house to service my garage door, it wasnt opening an closing at is should. He noticed something that he was able to address immediately. He didnt feel it was just to charge me the full amount for the service call. I appreciated his honesty and for being very fair. They will be my first call every time on a garage door call from now on. Most companies would have taken advantage in this situation, but not them. They are a very trustworthy company!

Jo
Review №13

Called them for a repair and they were able to come do the work within an hour of my phone call. The owner was so kind and really knew what he was doing! He saved us from having to get a new garage door and we’re so thankful. I will definitely be recommending this company or calling them again should we have anymore issues.

Br
Review №14

Mike was amazing! He helped clean snow off my car for no reason and did a great job repairing my garage door. Price was great, fast, friendly, professional, and amazing work done. Repairs made the garage door better than it was before! Would highly recommend this company.

Ch
Review №15

Called about a snapped spring. Not only did they come out quickly but gave me a temporary solution until they came back with a part they needed. Andy installed and provided some additional guidance on preventative maintenance. Overall positive experience.

Bi
Review №16

I was so impressed with Edward - the Innovative Garage Door technician. He worked quickly and efficiently...and he showed several things I would never have thought to check (loose bolts holding the heavy wooden door panels to the roller track). It was a first rate tune up for my 2 machines and door hardware.

Ma
Review №17

Innovative came to give our garage door a look-over and tune-up yesterday (7/11/17). The technician (Ed) was very personable and knowledgeable. He went through everything in detail and even took me through the basic maintenance that we can do ourselves. Great service, will definitely use again.

Pa
Review №18

They were able to schedule us in for next day. Andy, the tech, was great: did a good job and made a few good suggestions. Good guy. Pricing was very fair ( I had attempted to install one myself and Andy set it right). Worth having them do it!

Ry
Review №19

These guys are great. We are a few doors down and have a garage door that is old. We’ve had a couple problems with it. Each time they’ve been out there the same day to fix it. We greatly appreciate that because we have some valuable equipment. Thank you for taking care of us.

St
Review №20

Superior service! Quick response after calling for an appointment. Have used severaltimes, and very happy with the quality work and how professional he was. Had gottenquotes from other companys with much higher pricing. Very reasonable and honest.

Jo
Review №21

Innovative was one of 2 places I called for service. I called after hours and received their answering service. I told them It wasnt an emergency, so they can call me the next day. I figured the first company to call me back would earn my business. Well, Innovative called first thing in the morning and explained the costs involved and let me know that they would be out the next day between 12 and 4pm, because they were busy, but if the had a cancellation they would move me up. I received a call from their Technician this morning at 8 am and told me he had some time if i was available. I met him at the shop, explained the problem and he had the door opener repaired withing an hour. The price was good for a commercial job. Customer service and Tech were very good.NOTE: I have yet to receive a call back from the other company...Thanks, Sterling Automotive Repair

Ma
Review №22

I couldnt be more proud of my son, starting a company from scratch, building it up to help multiple familys make a living, pay their bills and live life. Over the span of almost 30 years hes been doing garage doors he has touched more peoples lives beyond just fixing garage doors and openers, if you meet my son you will know all the bad reviews are a kilter off, yes i understand you cant please everyone, and some people are just bitter and spiteful out of jealousy and such, he has always tried his hardest to make the wrongs right, and gone the extra mile for his customers.I know this review is biased but he is my son, i raised him to say please and thank you, and taught him right from wrong, and good morals from the Supreme moral giver, which we all know exist.Thank you Innovative Garage Door for making proud parents, when you hire my sons business tell him to give you a downers grove discount., he has helped multiple multiple friends of ours, and they always call us to compliment us on my sons good business ethics. You wont be disappointed when you call. Thanks for reading a moms review. God bless you all.

Ji
Review №23

Ed was our technician from Innovative Garage Door. He came out last week and diagnosed our issue. He was very knowledgeable, gave us a few options and explained the benefits of each option. He didnt try to oversell us and was very professional. When he came back with the part he needed, he fixed the door. He explained what he did, showed me what I needed to do to work the door and now the garage is working great again. We will definitely recommend Innovative Garage Door to friends and give them a call when its time for a new door.

Jo
Review №24

I had Ed complete a service call today to replace a malfunctioning external key pad. He had all the parts to make the repair and did a great job. Additionally, he answered all of my questions about the condition/age of the two units I have as well as gave me insight into potential changes your company could help me with in the future. I will use your company for any future garage door issues I may have based on this excellent service.Thanks very much.

Br
Review №25

Got a 2 car garage door replaced- Definitely would recommend. Great product, installed well. Mike was very easy to work with.

in
Review №26

My brother and I bought Hormann Garage door openers and were amazed how well they worked.So pleased with the work Mikes crew did....we decided to have two new garage doors installed by Innovative Garage.These guys are professional Journeymen Tradesmen. They are 120% better than industry standards !!! The attention to the smallest of detail is not missed by these guys. WOW...... These guys are GREAT !!!! If your going spend any money on a new door, dont short cut yourself. After all, youll want a quality,... top of the industry door that will last for year after year maintenance free.I surely will recommend Innovative Garage to all my friends !!! Show less

Je
Review №27

A big thank you to Ed the Technician with Innovative Garage Doors for fixing my garage door opener and for his concern with my family’s safety and well being. I definitely recommend this family owned business. Service and knowledge with a smile!

Br
Review №28

We just moved and we needed to fix the garage door at our new house. Ed answered our call and installed it in just 1-hour! And, he was fun to work with even with my kiddos running around. Well be calling them for a new garage door in the near future!

Ce
Review №29

After a horrible experience with BSD Garage Doors Inc., Innovative Garage Door Co. saved the day! I received knowledgeable service with honesty and integrity. I would highly recommend Innovative Garage Door Co. to anyone who is locked out of their garage and I will be contacting Innovative for all of my garage door needs. Thanks again Innovative!

Jo
Review №30

Friday 3/30/2018 they cam and installed 2 high lift kits in my home. They were a pleasure to deal with, very professional and did a fantastic job. Not only did they ensure the work they did was correct there were questions based on the type of door we had and the tech made a call to ensure they had the correct springs. They could have just installed what they had but because they took the time to get it right th e job was completed without incident. In my opinion it is this attention to detail that makes these folks a cut above all others.Thank you!

Te
Review №31

Why consider the rest when youve found the best? We have used this company for years for regular maintenance, to replace broken springs, and then yesterday to install a new seal on the bottom and weatherstripping around the sides. The job is always done right with meticulous attention to detail, very refreshing in an age where most companies are simply interested in how many transactions they can rush through in a day. The office staff and answering service are friendly, professional and responsive. Prices are very fair and reasonable. I gave Innovative Garage Doors phone number to my neighbor, and she is equally pleased. We are customers for life!

Br
Review №32

Ive known the owner for Innovative Garage Door for many years. He is honest, trustworthy, and dependable.I no longer live in the area, but I wish I could still call on Innovative Garage Door when I need help! I think it is unlikely to find another business as honest and dedicated to service.

al
Review №33

THANK u Michael, I had my garage door repaired today. Not only was he pleasant, he also very knowledgeable on what my issue i was having. I would recommend this company to all my friends and family and neighbors.

Br
Review №34

Innovative installed two garage door openers for me today. What really stands at to me is their respect for your time. Within an hour of submitting an RPQ they responded to set up a time to send someone out. The quote was fair and they offered to get on the job in an incredibly quick time. Time is the most valuable thing for me and that was completely respected. Ill definitely be using them for my doors next year!

Di
Review №35

I called Mike at 4:30 on a Friday. He went right over to check out our broken garage at our rental property. He gave us a great price, changed out our door and got it working better than it did before. Great guy and great company. Use this company for all your garage door needs!!

Ri
Review №36

Innovative is Awesome!! Once again they have come out a fixed what I have done. As a repeat customer I would HIGHLY recommend Innovative to anyone. Their customer service is outstanding! Thanks Innovative.

Sa
Review №37

Innovative installed my garage door in 2004, did a great job. They replaced the rubber weatherstrip last night, completely oiled and checked the alignment of the door for a reasonable price. Im very pleased with this company and service.

Jo
Review №38

Great service. Honest, friendly, hard working.

Ar
Review №39

Wow, Great experience with Innovative Garage Doors. 1 day service, easily solved my garage door opener problem, cleaned and lubricated the whole door system. Very fair and friendly. Would recommend to anyone for garage door installation and service. A+++++ Thank You

Pa
Review №40

When we needed to replace our old heavy wooden garage door, Mike took excellent care of us with a lightweight aluminum insulated door. I highly recommend Innovative for all your garage door & opener needs!

St
Review №41

My garage door got stuck down. I had no idea who to call or what to ask. After calling a few local companies(who seemed uninterested in helping me), I finally came upon Innovative Garage Door. The lady on the phone was nice,professional and not pushy. I finally felt some relief and at ease. Mike came out and fixed the problem which turned out to be a broken spring. He hooked me up with new springs and my door was working again. I would refer this company to anyone and recommend that you call them first. You can tell when a company is honest, hard working and knows its craft.This is one of them.

Je
Review №42

Fast response to my failed garage door spring. Our old springs finally gave up. Mike was out in a flash with a sme and replaced both springs for me first thing on a Saturday morning.

Aj
Review №43

I had one of their technicians come out the other day and tune up the garage. Everything went well until I realized the garage door would not open the next day. I found one of the springs to be broken and the other one, overly tight. When I called them again, they wanted to charge extra just for coming out, when they were supposed to have made sure the garage door would be up to par, in the first place. If you want to pay to have your garage door broken, Innovative is the one to call!

He
Review №44

Weve been using Innovative Garage Door for many years. Today, on a Saturday in the middle of rain and huge temperature drop a cable broke. Innovative Garage came w/i 30 minutes, replaced not just the cable that broke, but also the other side. Additionally gave us some recommendations to prevent the cable from rusting out. Thank You so much!

Cl
Review №45

They came out the next day. Gave me a 4 hour window, and called me when they were < 20 minutes away. But after finding out that all I needed was two cables to fix my garage door and the minimum price was $149, +$20 for the cables! It only took 10-15 minutes to do the job! WOW, that is more costly than a plumber... last time I used a plumber, it was $75 for the first 15 minutes, and ~ $35 for each 15 minutes thereafter! I could see those costs if I used their 24 hour services!The other thing was that they had a fish on their paper... really! So you are Christian and this is how you charge people?And NO, they did not tell me up front that it would cost $149! That is a lie!

Wi
Review №46

One of two springs snapped; Called on a Friday morning, Ed came out early afternoon. Got us up and running, and gave honest estimate to replace 53 year-old garage door, and 25 year-old operator. Wouldnt make sense to put any more repairs into very old door and operator! Working with office staff on getting replacements for above items. Would definitely recommend them for quality craftsmanship and easy to understand explanation,Update 7-17-19: Andy and Jacob just finished installing our new insulated garage door with WiFi remote opener. Those guys worked their tails off for over four hours removing the old door and opener, and put in our new door and opener. They did great work, and were very thorough explaining the functions of the remotes and how to access instructions for WiFi. We supplied them with cold water so they wouldnt dehydrate in the oppressive 100 degree heat index day! We are pleased with the sales and service, and would highly recommend them for repairs or replacement of a garage door and opener!

Jo
Review №47

Very recommended company, I have known them for over 7 years. They always treat me with a positive attitude.

M4
Review №48

As their delivery guy for over a year, I can say that they have an exceptional team. They have a great show room, and the office team of ladies is just so sweet.

Da
Review №49

Prompt, door installed within a few days. Great job.

Mi
Review №50

Very happy with the fast service. This was my 2nd time using them and I am equally pleased with the result. Today was hot and muggy but the technician went to work and replaced my broken springs quickly. I will use them again.

He
Review №51

Very nice people to work with. They put new springs on my garage door and the door is quieter than ever. Thank you.

Ma
Review №52

I was very satisfied with Mike from Innovative Garage Door. He has helped me many times before,even coming at midnight to help me get my garage door down. I would recommend using them for any problems in the future.

Ab
Review №53

Thank you Ed!!!! Your professionalism and your knowledge was an absolute delight!!!!

Su
Review №54

Highly recommend Innovative Garage Door. They are knowledgeable and efficient. Mike, the owner, went above and beyond when fixing our door opener.

Mi
Review №55

Innovative Garage Door is a first class operation. I had a simple problem (garage door roller came apart) with my garage door late on Saturday afternoon. I called the office and left a message. Mike returned my call promptly. After going thru my issue, Mike informed me that I could fix it myself in minutes. Mike was kind enough to supply the new roller and even dropped it off at my house (on his time), at no charge.This type of service Mike and Innovative Garage Door offered is refreshing in age when many are looking to take advatnage of others.I will only use Mike and his company for all my garage door needs.Highly recommended.

Ka
Review №56

Extremely pleased with the service. Knowledgeable technician, beautiful work, prompt, fair prices. Cant ask for more!

be
Review №57

Prompt in responding to my call for service, the nice repair man arrived during the agreed upon appointment window.He was courteous, skilled in his craft.He worked quickly and efficiently.The fee was reasonable.Will call again.Will also refer to my fellow family and friends when they ask.

Ar
Review №58

Their installers placed the track in front of storage cabinets in my mothers garage. The previous track was tall enough to be above the cabinets so we did not anticipate a problem but theirs ran an inch shorter. Now... I dont know exactly how high you have to be to not realize that a door directly behind the track youre working with (I mean less than an inch, its not possible they overlooked it- probably had to hit it numerous times while lining things up) is going to have a small operating problem (opening!), but they were that damn high. And if you dont know, cabinets are screwed to the wall from inside so there was NO WAY to open them without removing the track. I called them to set an appointment to come out and remove the track while I lowered the cabinets. They never called me back. Nice. Also, I noticed that they put some face trim on the outside that has a little vinyl flap seal. Nice idea, except that they cut it way too tight so its now bowing out where one of the nails popped out from pressure. I gave them the chance to fix things before leaving this review but clearly, calling someone back once the check is cashed is not super important. I have my own business and do installations in peoples homes. You can be certain that resolving such an embarrassing mistake would have been my priority.Ahh...and now I see that some weeks later, the owner has left a snarky response full of BS, shifting the blame and making me look like the cause of problems. I called them twice to move it- spoke to lady in office, didnt sound like an answering service- she knew all their names and commented how this was a first. Never called back. Nothing was in their way. The age of cabinets and track is completely irrelevant but good attempt to convolute the story with all those extras about your charity and my supposed laziness. Nice way to double down on your immaturity and unprofessional attitude. Not owning up to your screw up, then having the nerve to blame me is why you well deserve NO stars. That whole good Christian boy act you do is a good cover for your real personality though, isnt it?

al
Review №59

What prompts me to leave this review is the terrible turn around time of Big Box Stores,home depot was 2 weeks out,sears 2 weeks as well,lowes ...forget about it. Just to put in a garage Door opener? What? Called Innovative Garage Door came out same day,actually in a couple of hours it was done.Mike came out did a great job,lubed the door and fixed some other squeaks.He explained they also have a showroom / office on Ogden so when I lose my remotes I can go get one.So moral of the story you want it done correctly,promptly call Innovative.Thank you.Mike and thank you Innovative.Highly Recomend.regards,Mr.Alan Mint

La
Review №60

I was in a hurry and backed my truck into the garage door as it was opening ughhh.I called Inovative Garage Door and Mike the owner came out same day and realigned, put new springs in, and was very courteous and professional. I highly recommend Inovative Garage Door for their Trustworthy, Honest and Speedy service.....

gu
Review №61

Innovative Grage had the best response time, very knowledgeable and affordableThank you for doing your job very well!!!I would definetly call again if needed

Di
Review №62

Great technician ed that came out to see what was wrong with my garage door and repair with rapid knowledge of the cause of malfunction. Thank you for your service today

Er
Review №63

Great, reliable, & dependable service every time.

Ti
Review №64

OUTSTANDING SERVICE THANK YOU!!

Dr
Review №65

Great Customer service.

Ni
Review №66

Fast, Affordable, & Quality Work

Ji
Review №67

Mike is the best!

De
Review №68

Personable and friendly!!!!

Information
100 Photos
68 Comments
4.8 Rating
  • Address:650 Ogden Ave, Downers Grove, IL 60515, United States
  • Site:http://innovativegaragedoor.com/
  • Phone:+1 630-271-9343
Categories
  • Garage door supplier
  • Door supplier
  • Garage builder
  • Handyman
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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