Very good service!! I got my engagement and wedding bands my diamond came out beautiful ❤️

Went there to have my ring repaired, the owner was very knowledgeable and professional, they do the work right there had my ring back in three days, looked new again at a

Purchased a few things from here when I first moved to Dracut 4 years ago, fine experience. Went there a year and half ago to get my watch battery replaced for $25 for my Movado everything was fine as well . Went in there yesterday to get the battery replaced again and was told the battery replacement is $45. I’ve never heard of a battery replacement costing that much. I luckily still have my receipt to prove that I paid $25 but the owner insisted that he doesn’t charge that much for a battery replacement. I’m no longer going here for jewelry or repair/replacements.

Excellent service. Very helpful, great quality and reasonable prices.

I have been trying to pick up 2 of my daughters chains for over a month now. Robert repeatedly says comeback on such and such day I will be open and every time I go he is never there. There is never any signage posted saying he’s closed. You can never leave a message on his answering machine because he said he can’t return your call (like a normal business owner would) states it may take 1-3 business days. I don’t understand how someone can run a business so poorly. Highly advise do not ever come here, looking at prior reviews it seems to be a common occurrence for him. A report will be filed.

You have my jewelry! I have been calling and going to the shop and nothing! People on facebook are concerned and I am going to the police to put in a report. It would be nice if you called your customers or returned messages.

My daughters name plate chain was dropped off to be repaired over a week ago and you have not returned my calls, emails, and have not been open at the shop. My boyfriend has gone by several times and no signage has been posted about closing. We need her chain back immediately to take elsewhere to be fixed. Lack of communication is very upsetting.Update: 2 weeks later and still no necklace, has stated necklace was ready after multiple calls and emails and said he was open 2 times now and have stopped by the shop and he was closed. DO NOT GO HERE! Will be filing a report.

I have been waiting 2 weeks now for my diamond ring to he sized. I have called repeatedly and drove to the store just to find once again the store closed and vacant! Last message left for customers from Robert was he would be in Tues., Oct. 13 to return customers belongings! Seriously upset!!!Now its Friday, October 16, 2020 you still have not returned my ring that was bequeathed to me my late mother which I told you on Sept. 30th the day I dropped it off to you. My mother just passed August 30th this ring means sooo much to me as you know. I have left many messages and driven by the store on numerous occasions. I cannot believe that another human can be so under handed and insensitive. I am physically sick by this! Have you not any honor at all!!! I just want my ring I can get it sized elsewhere! Now where talking GRAND LARCENY!It is now Oct. 20, 2020 the store is still closed. I do hope u get better but with that said I cannot understand why u would take customers personal belongings and not return them or have someone else return them. I am truly sorry if u are ill but I dont understand why everyone must bear that weight too!

Professional, expert quality workmanship and wonderful service. Bob is so honest and works so hard to please. Searched to find the perfect diamond for me.

I bought a new setting with diamonds online and had them change and old ring diamond stone in to the new setting. They didnt even question it and did it without any problems or being talked out of it like other places tried. Great job! This diamond NEVER looked like this EVER in the old setting. Made a $900 boring solitaire into a masterpiece with diamonds everywhere now! Thank you so much. The new setting made the wife more than happy. Recommend this place to all!

I would like to thank you for treating me with such kindness when I came looking for a necklace for my moms ashes. You made my decision very easy and gave me 5 star service.

Great SERVICE.. ou get the kind of service, no one else can offer...

I have gone to Roberts Jewelers in Dracut,MA. several times over the past years for appraisals and repairs. I have Always found (especially the owner) to be fair and very helpful. Their workmanship and prices to be reasonable.

Good quality work & pleasure doing business with!

You did a Beautiful job putting my diamond into a new necklace setting, and you very quickly and efficiently extended the links to my watch. I can now wear it again!

Wonderful work - I love my new repaired rings

I wouldnt trust my jewelry needs to any other jewler than Roberts.. The quality and expertise is superior. My family has shopped and trusted Roberts for years and will continue to do so. They make everyones needs personal ! Best of the best!! Always a wide variety of merchandise to meet every need.

Nice jewelry very friendly and does good repair work

Had good experience with them great people.

Friendly and always attentive!

Treated my mother so poorly, the owner was disrespectful, rude and constantly gave her the runaround about getting her ring back. Go anywhere BUT here!!!!!!!!!

I had a ring checked at 3 different places and they were the place that had offered the least. Very pushy,cheap, arrogant men.

Good prices and great experience

Owner is arrogant and screws you on prices, would never recommend this place!

Had my Moms ring fixed.

Great!