I used to do a lot of business with Pictureline and really enjoyed the low-pressure sales approach. Recently, the quality of their service has really decreased. When weve visited the store to ask about lenses and stuff, weve simply been handed a catalog and our sales person simply vanishes. When Ive been buying accessories for my camera, Ive found myself correcting the sales people on what accessories will and wont work. I went to buy a specific lens and they didnt have it in stock (a common problem). I was going to talk to the sales lady about another lens, but she didnt seem very interested in helping so I didnt pursue it further so I went to another store and bought it from them instead. There are a few other areas Id like to get into like video and stuff, but want to do so without breaking the bank. I went to Pictureline to look at options for gear and the salesperson I had helping me walked away in the middle of our discussion and never returned. Also, they dont cater to amateurs, so Ill be taking that business elsewhere as well.