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Germain Lexus of Dublin
3885 W Dublin Granville Rd, Dublin, OH 43017, United States
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Germain Lexus of Dublin
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Sh
Review №1

Everyone was very helpful, courteous and easy to work with. I was so nervous about getting my new Lexus and Morgan, Rich, the technical expert and the finance department made the whole process seamless. I would definitely recommend Lexus of Dublin if you’re looking for a vehicle. They are top notch.

Cl
Review №2

What a fantastic car buying experience. Marc was an incredible salesperson. Complete straight-shooter, honest, and vert friendly. Bryan, the sales manager, was awesome as well. Would definitely buy from them again

An
Review №3

I recently purchased a Certified Pre-owned Lexus here and could not be happier. Jimmy made me feel at home and relaxed throughout the process. He explained everything in detail and was nothing short of a true gentleman. I would highly recommend Germain Lexus to anyone.

Mi
Review №4

Best experience ever! Marc from Germain Lexus of Dublin provided me with an excellent service. Marc is knowledgeable, helpful, and very very professional. Marc made sure that I was happy with my purchase, and with the services provided.All staff at this location helped me feel welcomed and comfortable. They made sure I understood the process and answered all my questions.I greatly appreciate the kindness and caring service I received.Thank you!

Li
Review №5

I had the best buying experience at Germain Lexus of Dublin. Jose, sales, was very knowledgeable. Adam Castin, new car sales manager, assisted and kept me updated through the whole process! Gia, technology, was amazing! Ryan, financial, made it quick and painless! I also met the GM of Dublin Lexus. He was very welcoming. Everyone above was very polite, knowledgeable and patient. I would definitely recommend them!

TK
Review №6

The best in the business. Germain Lexus of Dublin made my first luxury car experience memorable and priceless. Everyone I was in contact with provided impeccable service and truly cared about my purchase. I wasn’t just another person when I entered the dealership. I felt right at home and apart of the family. Cameron, John, Ryan and Phil were great and extremely fun to work with. If you’re looking for an awesome experience, all roads lead to Germain Lexus!!

Am
Review №7

Just bought my Lexus here tonight and couldnt wait to share my experience. They were genuine, friendly and I felt respected and valued as a customer. Clay is amazing, Gia is patient, and the finance manager is so incredibly fantastic at his job, he ended up saving me even more money! Straight shooters, refreshingly honest, I got almost exactly what the blue book value was online for my trade. They dont BS you and throw you low ball trade values and over inflated prices. They dont mess around and haggle. They treat you like your time is as important as theirs. A lot of dealerships could learn from this model. Every person in there was incredibly helpful, knowledgeable, and efficient. My entire experience was under 3 hours to sign and drive away with this beautiful car that is smarter than me!! Highly HIGHLY recommend them and they just gained a regular customer for life. Thank you to everyone there who willingly worked much past closing hours to get me into such a beautiful SUV.

Te
Review №8

Great experience with Germain Lexus of Dublin and William, as well as all the staff who helped. Communication was fabulous and they never kept us waiting or in limbo. They were courteous and went above and beyond to make sure we were well taken care of. William was very patient with our indecisiveness and that was much appreciated! He handled literally everything and made this one of the easiest car buying experiences weve ever had.Thank you William, Ricky and Philip for everything!Im obsessed with my Lexus ES 350 F Sport!!Teresa Thatcher

Bo
Review №9

By far the fastest and most painless car buying experience I’ve ever had. Got in at 5:00 and 2 hours later I walked out with the vehicle that I wanted. BJ was amazing and definitely kept it honest and worked with my current credit. Most definitely would purchase from there again.

Re
Review №10

Best car buying experience for me. Jose from Germain Lexus of Dublin is very nice, professional, helpful and excellent customer service!! All other staff were very friendly and helpful also. The whole process was very smooth and fast! Thanks Germain team!

Ju
Review №11

David the salesman, Brian the sales manager, and Ricky the finance manager are just a great group of guys. Everything went smooth from beginning to end! All of the staff beyond those three were friendly as can be. They made buying a vehicle a personable and perfect experience...

Ma
Review №12

David Duncan set me up with my new Infiniti and Ricky helped walk me through the finance process. The entire experience was amazing from start to finish. They were eager to help, accommodating to all of my needs, and willing to answer every question that I had. I would 110% recommend them to family, friends, and anyone else looking for a new or used vehicle.

Ba
Review №13

Our experience was wonderful. We traded in our ES 350 and got an excellent trade in price. No haggling!! We went from the sedan to an RX350L. We are looking forward to easier loading and unloading when we travel. William was great to work with, Gia is a gem and finance Rick was excellent. We absolutely love how the RX350L drives and rides! We never thought and SUV could ride and handle as nicely as it does!!

ma
Review №14

I recommend Germain Lexus of Dublin. They are very courteous and professional. The buying process was super easy and fast.We are super happy with our purchase!!!!

Da
Review №15

We have been looking for an RX 350 F Sport with specific options (very hard to find with limited inventory in Ohio). Our salesperson called right when one came off the truck - we test drove the same day - and took delivery next day. Process was quick and seamless. We received a very fair offer for our trade-in. No sales pressure at all. Morgan kept us informed through text messages. Honestly, I can say this was the best car buying experience I’ve ever had.

To
Review №16

Process was very smooth and quick. Marc was an excellent sales person that made sure my needs were met with my trade in and new vehicle purchase. Marc and team went above and beyond to address cosmetic concerns I had before purchasing my vehicle. I can wait to pick up my 440i! Thanks Germain team and Marc!!

Na
Review №17

Every staff member was super friendly and incredibly helpful, especially for me being a first time car buyer. They make it an easy and stress free process and I fully trust them with purchasing a car. I would 100% recommend them for any and everyone

Ro
Review №18

My experience with Germain Lexus was very positive. William was very professional, patient and provided good information during my car selection process. William provided direct answers to my questions which is something I always appreciate, especially when talking to car dealerships.Thank you again for a very positive car buying process.

Ac
Review №19

Bernard was fantastic. Incredibly attentive even when he was working with multiple customers. I will certainly recommend him and Germain Lexus of Dublin for anyone looking for a vehicle in the future.

Ro
Review №20

Eric and Adam made the process simple, which is rare these days. I appreciated that.

Li
Review №21

We worked with William and he truly made the buying process an enjoyable experience. He was quick yet thorough and was willing to cater to our busy schedule. We definitely recommend working with this company. Superb customer service!!!

R.
Review №22

Overall, a great experience working with Eric and Phil of Germain Lexus of Dublin. Eric made the whole buying process easy via email and text. Eric and Phil delivered the rx450h to me here in Perrysburg, Ohio. Phil spent close to 2 hours walking us through setting up and operating the vehicle. We couldnt have asked for better customer service.

zh
Review №23

Just got my Lexus this week! The service is great and I felt valued as a customer. Thanks the whole Lexus team, you guys are amazing!

Ba
Review №24

William did a great job explaining the Lexus 450 and helped us decide to purchase a new car today. Gia did an outstanding job helping us set up our car and navigation through the electronics. She answered all of our questions. Ricky S. Explained the finance information in detail to help us make the best decision with our payment options. We had excellent service from everyone today and love our new car.

Ev
Review №25

Bernard is an outstanding car salesman I know I only bought a used car from there but they made me feel like I was buying one of those $50,000 Lexus that is on the floor he was very helpful he answered all of my questions and we were able to take care of it in a short amount of time. I would highly recommend him to anyone for any type of car hes your man hes knowledgeable hes understanding and it gets the job done.

E
Review №26

Jim McDuffie was extremely professional, knowledgeable, and influenced our decision to purchase our car at Germain Lexus of Dublin in Columbus, Ohio. Jim Thank you!! We love the car!!

Pa
Review №27

Shopped four dealerships for my dream car and should have gone to Germain Lexus Dublin first…not last, there was no comparison…BJ was so knowledgeable about all aspects of buying my car and sold me my dream car in under an hour…..all other dealerships took twice as long and never got close to the real information I needed to buy……and I had told all other dealerships that I was going to buy that car that day from one of them… Save time go to Germain Lexus Dublin first. Definitely a 5⭐️⭐️⭐️⭐️⭐️

To
Review №28

Great experience worked with B.J AKA THE GIANT. Great staff friendly. There used cars where clean an good shape before placed on the lot unlike other lot that theow junk out before inspection an detailed. Sales guys since was late in the evening took it appon themselves to wash it again dresses the tires an full tank of fuel. Must say they reallly went the extra mile

Cr
Review №29

CraigBuying a car has never been a pleasant experience for me but after visiting Germain Lexus of Dublin I was met by Sales Associate BJ Harris, kind, respectful and knowledgeable. BJ changed my opinion about this ‘ dreaded’ process - now I have a new car and good memories . Thank you BJ Harris of Germain Lexus Dublin.Sincerely Craig

Ki
Review №30

William Ruffing was great. We came into the dealership for the first time about 30 mins before closing. We never felt rushed. William was patient with us and went above and beyond to get us the vehicle we wanted.

Na
Review №31

I cant say enough about my experience at Germain Lexus of Dublin when purchasing my RX350. Clay made everything easy and seamless. He listened to me when I told him specifically what I was looking for in the 350 and when he found what I wanted at the Easton location, he made sure we were in agreement on all of the fine details. Three hours later I left in a beautiful new vehicle that I felt comfortable in. Many thanks to Clay (one of the kindest, most genuine sales people Ive ever encountered), Gia who explained all of the features and the finance manager who made that process super easy.

An
Review №32

Our sales person, BJ was great! He helped our son buy his first car. BJ was very knowledgeable and answered all of our questions. He made this car buying experience easy. Our son will be driving his Lexus for years to come. Thank you BJ.

Qu
Review №33

The best service Ive ever had from a car dealer, and any other customer service that I can remember.Jimmy kept in contact regularly in satisfying any questions I needed answered, and guided me accordingly thru the process.Rick went above and beyond to get me into the vehicle I was interested in, and both gentlemen gave the car buying experience not only a professional feel, but a personal feel as well.A-1 Service! Great selection of classy, clean, captivating automobiles to choose from.

Pa
Review №34

We previously had complimented Roberto and William for the positive experiences we had with our purchases. Other members who went out of their way to exceed our expectations were Ricky, Gia and Phil in their supporting roles. Each one made the effort and provided their knowledge in outstanding customer service.

Da
Review №35

Morgan Williams performed beautifully. He was low key but very thorough. We would trust him completely.

Pa
Review №36

Customer satisfaction is priority one at this dealership. We have had two positive experiences with purchases thanks to William and Roberto. The Lexus selections and the tremendous service far exceeds our expectations.

Gw
Review №37

My husband and I visited this Lexus dealership several months ago. We took our two small children, both under the age of two, with us into the dealership. Despite being empty, the salesman did not take the time to talk to us in any detail about the vehicle(s) we were hoping to look at and drive, only asking us, almost immediately if the SUV(s) we inquired about were within our budget...no he did not ask our budget, as in what would we like to spend, he directly said, is that in your budget? (Was it because we werent all dressed up and drove a Subaru onto the lot?) My husband then verbalized it was within our means and stated the exact model that he would like for me to drive. The salesman had the car pulled around and showed me nothing more than how to start the car and a few other small details. The gentleman who was the manager in that day, did take time to talk to us, asked us questions and was very friendly/personable, however, it wasnt enough to take the bad taste out of my mouth from the interaction and judgment I felt was placed upon us from the initial salesman. We ended up purchasing a BMW and whenever I see a Lexis, I am reminded of my one and only interaction with the Lexus brand and am turned off. At no point in the future will my family be purchasing a Lexus.

Da
Review №38

I worked with Jimmy at Lexus Of Dublin. I had a great buying experience. The purchase was easy and smooth.

Ca
Review №39

My husband and I enjoyed our experience in purchasing our Lexus. Marvin, our salesman, was personable, courteous, kind and very knowledgeable about the car. Our other contact the person who arranged the financing was efficient and found the best loan arrangement available. Gia, the tech person, was super knowledgeable and graciously answered all of my questions. Our experience was beyond a 5 star review for my husband and I!!

Mo
Review №40

The entire process was streamlined with a focus customer service. Marvin was extremely helpful and we would highly recommend Germain Lexus of Dublin.

So
Review №41

Thank you to BJ, Ryan and Manuel for the great customer service provided to me on my recent visit. You guys ROCK!

Br
Review №42

David Duncan did an awesome job assisting me with my ES350 purchase! He was easy to work with, knowledgeable and assisted me with any questions I had. The purchase experience with him and with Germain was smooth, probably the smoothest car purchase I have ever had! I would recommend David and Germain for all of your Lexus needs!

Su
Review №43

What a first-class operation. Germain Lexus of Dublin does whatever it takes to make buying a car a pleasant experience. We cant praise the sales team, including Adam, and the tech trainer Gia, enough. If we could give them six stars, we would.

Ji
Review №44

As someone not a fan of buying new vehicles, I must say my experience was extremely painless. Salesman Marvin Carter and Finance Mgr Ricky Slusser couldnt have been more pleasant. I feel I got the vehicle I wanted from professional and courteous employees and would highly recommend. Thank You

Sh
Review №45

Marvin was absolutely one of the best car salesmen we have had..he was on point in every way possible. We had an absolutely great experience when purchasing our new TDR Pro!

Ra
Review №46

It was a great experience dealing with BJ - no pressure no gimmicks - very professional and straightforward - very happy with the purchase

Wi
Review №47

Every detail nailed!! Financing, selection and Mark is the best salesman I have ever worked with. Genuine and great experience, but we a customer for 15 years and will always be...

Ja
Review №48

Have purchased at least 5 cars from Marc in used vehicles. No pressure sales, cars are super clean and serviced. No junk on the used lot, all top notch used vehicles.

Je
Review №49

It started with a simple question via the Online Chat. Marc answered my question which lead to several more questions. He shared some interesting LEXUS facts, briefly discussed the specials and gave me his information…he only asked my name. This lead to a phone call from me to Marc, more questions from me and I identified the vehicles that peeked my interest. An appointment time was agreed upon …he insisted on coming in on his day off!!He had the vehicles I wanted to see ready…I test drove three (3) and purchased the one I originally inquired about. By far the best vehicle purchasing experience I have ever had. I believe that the preparation on Marc’s part and the research on my part made it a much smoother purchase experience; but his time, attention, honesty and sincerity truly made the SALE!! My Nebula Gray Pearl RX 350 …I LOVE IT! Additional kudos to Finance and Technology…what a great team!

Ca
Review №50

David Duncan did an awesome job, making the process super easy in finding the perfect car! He went above and beyond for me and my family in our beautiful new ES 350! Philip Volpe our tech specialist showed me all the super awesome features in the car and went above and beyond. If you have any questions about features within the car Philip is your guy! Want someone who can help you find your next new car, David is the one to go to! Both very professional guys!

Ja
Review №51

Germain Lexus is a superior Dealership. Morgan Williams, Sales, is an asset to the ongoing success of this company. It was a pleasure to meet Morgan and the rest of the team.

Ma
Review №52

I purchased a used Toyota Avalon today. The sales guy I was working with was James Mcduffie aka Jimmy. James was amazing and provided me with excellent customer service. Jimmy is a blessing to Germain lexis of Dublin!

Ga
Review №53

Jose and everyone else we dealt with were great, a wonderful experience.

Lo
Review №54

There is a gentleman named James/Jimmy. He is super sweet! He is the man to see!

Sa
Review №55

I can say, without pause, that my recent purchase of an Audi Q5 was the easiest and most stress-free buying experience that I have ever had at a dealership. Jon Aponte was so understanding, down-to-Earth, and honest that I would recommend anyone do business with him-- you wont be disappointed! He made sure all of my cosmetic concerns about the vehicle were remedied and he is going to make sure that I have a loaner vehicle while the repairs are completed. Also-- several staff members stayed well after closing to make sure that the sale went through without issue. Thanks, Jon and all of the staff at Germain of Dublin!

Jo
Review №56

Great buying experience! The follow up prior to and after the purchase was perfect! My salesman, Jimmy McDuffie has a fantastic attitude to compliment his great hospitality and customer service skills. If he doesnt know an answer to a question he will get you the right answer, and that inquiry moves to the top of his priority list. From walk in, to test drive, to completing the buying application, straight into finalizing financing contracts, I was only there a couple of hours. While you are waiting they check in with you to make sure you dont need anything else, or have any questions, and they keep you updated on about how much longer the current process will take. This dealership is very clean and everyone followed recommended safety procedures. The staff was friendly and well-informed. They have great recommendations and experience to assist you and your needs.

Ba
Review №57

This veteran approves of these folks… we came in after a negative exp with another dealership. germaine got my business and my thanks... they have the right combination of efficiency, luxury service and personability. thanks again 5/5re the 1/5 rating.... we came in looking pretty, frazzled, rough and a bit like a lost circus act....... and they managed to be quite accepting, helpful and non judgmental. i think karen brought a negative attitude in with her.

Ja
Review №58

Excellent buying experience - Let’s Go Duke!

Sc
Review №59

My wife and I were shopping for a new car and just starting to narrow our search when we met Adam at the Dublin store. He was very patient as we continued our search and when we settled on Lexus he was very professional and put together a very nice deal for us. Ryan in finance put together a great rate on the loan and the delivery went great when Phil explained all the technology. What I was most impressed with is how everyone worked as a team and everyone complemented each other.The entire experience was easy and enjoyable!

Ca
Review №60

Marc was very courteous and professional. Our purchase went smoothly.

Jo
Review №61

Great experience, easy to come up with their fair listed prices!! Definitely will recommend

Ne
Review №62

In my past experiences, Ive been treated poorly when it comes to dealerships. However, this place treats you like a human being. My last few trips to get my RC 350 checked out have been amazing. Mike is definitely the go-to guy there. You cant go wrong with these folks.

Ka
Review №63

We worked with David Duncan to buy our 2019 Lexus - and it was super easy and handled very well. David was very professional and easy to work with as were all of the people of Germain Lexus of Dublin. Could not be happier with our new car and the service from everyone at Lexus of Dublin.

De
Review №64

We had a great experience at Germain Lexus of Dublin. I called to inquire about a car I found on their website and BJ answered the phone. From the initial phone call to signing the paperwork, BJ provided excellent customer service. He had the car ready for us to take a test drive and answered all of our questions. He wasn’t pushy and made the experience enjoyable. If you are looking to purchase a vehicle, I highly recommend to BJ at Germain.

Wi
Review №65

We really enjoy our new car. All of the people that we had contact with were very helpful and courteous. In particular, the technical representatives were very knowledgible and helpful in explaining the various old and new features of the car. This car seems to have a little softer ride.

Br
Review №66

I can’t stress how great of a dealership germain Lexus is. I bought a pre-owned 328i from them and my sales associate Dave was hands down the best car salesperson I’ve ever dealt with. Responded to every email promptly and answered every question. They were willing to negotiate price and weren’t pushy. They were knowledgeable, agreed to an outside inspection prior to buying, and made it really easy. Would definitely buy another car from Germain Lexus. And I highly recommend talking with Dave if you’re thinking about pre-owned cars.

br
Review №67

Great service all around from my salesman David and also Ryan in finance. Would highly recommend!

Mi
Review №68

Great service and was an easy buying process.

Do
Review №69

I have been working with Germain Lexus of Dublin for more than 20 years, and every experience from new car sales to used car sales to service has been exceptional. The cars are fantastic, but the staff is what keeps me coming back. Thank you Mike Swetnam, Marc Honick, and others who make my experiences with Germain Lexus of Dublin so amazing.

Da
Review №70

We were very satisfied with our experience atGermain. BJ had been looking for the right car for us and the right price for about six months. He had just what we were looking for and from the moment we took a test drive until the closing once again Germain is the best.

A.
Review №71

I’m from Cincinnati and there are several closer dealerships that refused to deal on their inflated ‘daily market value’ prices. I found a car online and was able to work a fair deal with Germain. They were very professional and accommodating, even though they were busy when I arrived at the dealership. They had the car ready for me to check out, it was exactly as described and they did not add any unexpected fees to the deal they agreed to. The dealership was clean and inviting, the staff were friendly. Exactly what you would expect from a top notch Lexus dealership. I dealt with BJ through the sales process. He made the sale as quick and efficient as possible while making sure all my needs were met and questions were answered. I left the car and picked it up the next day. He called the day after I picked it up to make sure the trip home went smoothly and everything was in order. Next time I will save my time and go to Germain first. I highly recommend this dealership all the way around.

Ni
Review №72

Jimmy was great and we got a nice used truck for the business. Thanks Jimmy! And everyone else too!

Ri
Review №73

I located a used vehicle at Germain Lexus of Dublin. I was looking for a very specific model and in excellent condition (2017 Ford C Max Hybrid Titanium) and with a specific options package. I drove from Washington DC area to Dublin, Ohio to purchase and drive the vehicle home to Maryland. Kevin Campbell was the best salesman Ive ever experienced for an automobile purchase. I asked countless questions prior to me traveling to purchase the car because it was so far away. Kevin provided all the details I needed that assured me that it was worth the drive to purchase this vehicle. I felt confident that he understood exactly what I was looking for. I have never purchased a vehicle sight unseen. So far, I am extremely happy with the car . I believe that I would do the same thing again the next time Im in the market for a used vehicle.

Cl
Review №74

Our experience with Germain Lexus of Dublin was nothing short of excellent. It was a pleasure working with Jim and refreshing to speak with someone who cares about people as much as him. Highly recommend to anyone considering a used vehicle. Ask for Jim if you stop by- an absolute professional with a good heart!

Pa
Review №75

Ive driven Lexus for a long time-all different models. The type reflected our stage in life from when the boys were in school and sports, to grandchildren, to retirement. I drove an NX the last time as I didnt want or need the size of an RX or larger. The size is perfect for me, so when I turned in my lease on Saturday, I immediately leased another NX, only the hybrid version, to reflect not only the steep climbing gas prices, but also the move toward electric vehicles. My salesman, Matthew Ruffing, was wonderful and informative and got us out in time to enjoy the basketball games!Thank you, Lexus of Dublin!

Ra
Review №76

Great exceptional staff. See William, hes very knowleadgeable, gives great advice & highly professional.

Te
Review №77

Always great service from the Lexus Sales Team.

Sa
Review №78

Customer service at Lexus of Dublin is excellent! The purchase of my new Lexus GX460 went fast, smooth, and stress free due to a great salesman - Morgan. He was friendly, helpful, knowledgeable and patient. The GX is amazing - has power, off road capability, luxury and size all in one beautiful package. Great buying experience!

Ke
Review №79

Where do I start....my experience started by turning in my F-150 lease at Germain Ford. I asked what vehicles they had there for a specific price range. We walked the lot and Scott showed me everything they had that might fit the bill. When he realized there wasnt anything on their lot that fit my wants he put me in contact with Marc at Germain Lexus. From the minute I walked into the dealership I got the red carpet treatment. They gave me all the details for a recent trade in a I put a deposit sight-unseen. I picked up the vehicle....it was even better than promised....and was out within about 30 minutes. The honesty and professionalism I was shown was unmatched. Also, for context, I was only spending $10K on my vehicle and still received that level of treatment. What they didnt know, was I could have bought anything there brand new. Customer service is not dead and I found my new go-to dealership for the foreseeable future

Jo
Review №80

Great experience with Germain Lexus. Just purchased an IS350 -- Very professional and easy to deal with. Bryan and David were terrific. Joe

wa
Review №81

I bought UX 250H and it is very nice. Stuff is kind and their service is good.

La
Review №82

Wonderful experience. We knew what we wanted so Clay Armstrong justset us up with the car we wanted. Quick. Easy. Efficient, and very friendlystaff throughout the dealership.

Ju
Review №83

Saw the vehicle at Germain Lexus of Dublin, knew exactly what I want, the sales rep helped me and be progressively but no pushy to explain the benefits of buying from them. the paper works and process were very easy and fast, great and friendly service

De
Review №84

I just brought my new Lexus RX 360 SUV home this week. Love it. Love it. Marc and Mica treated us like family. The car is everything we were looking for. Thank you guys

Jo
Review №85

Bought a used Audi Q5 from them. The car had an inspection and oil change performed by the dealer and the car was ready for me right when I got there. If looking at the used selection I definitely recommend our salesman Jon Aponte, he was very knowledgeable and was able to get us financed. Their customer care was great, I do recommend filling out a credit pre-approval beforehand as it will speed up the process. We are satisfied with our purchase and bet you will be too.

Be
Review №86

It was a well satisfying experience good sales people

To
Review №87

Germain Lexus in Dublin was a wonderful experience. William went above and beyond to locate the exact GX460 my wife and I were looking for. Additionally, the process with the paperwork with Ryan was seamless. After all the paperwork was completed and the car was presented to us, Phillip explained every detail of the car and answered all our questions. If were in the market to purchase another vehicle in the upcoming future, I would likely make another trip to this location.

Bo
Review №88

GREAT attention and courtesy by everyone we dealt with at Germain Lexus. Very knowledgeable staff, answered all our questions, highly responsive and trustworthy. Great dealership.

_S
Review №89

We recently purchased a 4runner from Germain Lexus and had a great experience from start to finish. Our sales rep BJ was very professional as well as interactive with my family and kids.

Br
Review №90

Very friendly staff! Quick and painless purchase!

Ta
Review №91

I have been shopping for a car for a while now, this dealership made my purchase decision easy! My sales rep, Kevin was especially helpful and responsive. I would highly recommend this dealership for your auto shopping needs.

Al
Review №92

Excellent customer service! They are continuously kind, courteous and they made my safety and well being a priority. Highly recommend to all.

Ji
Review №93

I had a very painless experience. This dealership is eager to please, and treats their customers well. I highly recommend them if you are in the market for a Lexus. I would buy from them again.

La
Review №94

I had a air-conditioning problem with my car when I brought it in for service. The service manager put me into a loaner vehicle and let me keep it until my car was completely repaired, which took several days due the parts. I was treated with courtesy and professionalism through-out the process. My hats off to Germain Lexus for a job well done and Thank you!

Ha
Review №95

I purchased my Lexus GX a couple month ago and the agent was very friendly and helpful. However there were few things I was unhappy with, one that the car was advertised as having DVD but that was not the case and I had to pay $750 to install one. Second, when the car was delivered I asked for a spare key and the agent said that’s not a problem they can have a generic one made. However, a week later I contacted the agent asking for a spare key and I received a long text saying that the previous owner didn’t turn in a spare key and it’s not like we have Lexus key laying around here so you can order one if you would like but it will cost $189. The same agent but different condescending tone after spending $30,000 to purchase a vehicle I did not expect to get that kind of response. So, learn from me if you are purchasing a car make sure you get a spare key before finalizing your deal. I have purchased cars from Cadillac of Easton and Toyota dealership and they always provided a spare key at no cost. It’s just the right thing to do.

Cl
Review №96

This is our 2nd Lexus purchased from Germain Lexus of Dublin. We had previously worked with BJ and requested his assistance with this purchase. He is professional and courteous. Phil provided great assistance with the technology preview. I highly recommend this dealership.

Mi
Review №97

Great buying experience. Daniel found the car I wanted and let me know about it immediately. Not too long after my test drive (and a quick side trip to a certified Audi mechanic who gave it a clean bill of health) and the car is in my garage. Almost like new, lots of power. A blast to drive! Thanks Daniel (and Germain)!

JE
Review №98

Great service from Kevin Campbell and an overall excellent experience purchasing our new vehicle with Germaine Lexus.

Ca
Review №99

Germain Lexus of DublinI cannot begin to express my gratitude regarding my recent purchase from Marc Honick. He took such care with me and my personal situation, above and beyond. And then 2 days after my purchase of a 2009 RX350 a recall situation appeared that was not taken care of by the previous owner. Marc also saw this through and provided a loaner car while my car was being repaired. Thank you Lexus but most importantly, Marc Honick for treating me as a customer with such care.Carol Turner

Sc
Review №100

My first Lexus. Took a bit longer than expected, and the rear door foot invoked opening operation is picky to the point of frustration, but overall I am thrilled with my new UX 250h. Sales rep was more attentive that any Ive ever dealt with.Bonus points: The bathroom in dealership is nicer than the one in my home.

Information
70 Photos
100 Comments
4.7 Rating
  • Address:3885 W Dublin Granville Rd, Dublin, OH 43017, United States
  • Site:https://germainlexusdublin.com/?utm_source=GMB&utm_medium=organic
  • Phone:+1 614-973-6851
Categories
  • Lexus dealer
  • Car dealer
  • Car leasing service
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
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