Our service technician was Jason incredible and I could not have had a better experience. He was so kind and thoughtful. He was on time with a joyful attitude, delightful to talk to, very professional, wore a mask the entire time and even showed me how to take care of my system as I am a new homeowner. He was expedient and very Respectful of my home. I never knew getting my AC done would be the thing to brighten my entire day. I’m so pleased with the service I received and most certainly won’t be calling anyone else. To have someone employed by a company that is that happy really tells you something something about the people in charge. I’m so glad I called pinnacle!

The technician named Josh was awesome he came out and looked at our Samsung units that were down when we had no AC. These are the type that hang on the walls because it’s an older house in Pasadena. He helped show us how to clean the filters and then gave us all our options after looking at all the units (4) in the house. Didn’t feel ripped off or mislead and would happily use this service (with Josh requested again) anytime.

What a refreshing experience this was. What started for us as the daunting task of having our heat pump replaced turned out to be one of the best decisions we’ve ever made. From the responsiveness of the office employees to the recommendations made by Nick, this experience was top notch. We were clueless as to what we NEEDED out of our heat pump. Nick broke it down and explained the process and pros and cons to replacing and upgrading the out dated and under sized unit. We also had a ductless unit installed in a large closet. This install changed the comfort of our upstairs hands down. What used to feel like a cooler in the winter is now warm and cozy.Not to be forgotten were the install technicians. They showed up on time and were as polite as could be. I truly felt they treated my home with the same care they would their own. Overall this seemingly daunting task of replacing our HVAC system turned out to be the easiest and best decision we’ve made in a long time. Thank you Pinnacle!

Pinnacle is very responsive and easy to schedule visist with. Thet do a great job!

They charged $150/hr for labor then sold replacement parts with a 600% markup. They charged me $120 for a capacitor that can be purchased anywhere for less than $20. Shameful price gauging. Do not hire.

Pinnacle Heating Company provides great service and exceptional quality work. The Tech will call you to inform you that theyre on the way. Once they arrives, they introduce themselves to you, informing you of the service that you request. They give you a full assessment of what needs to be done after they have analyze the problem. The Tech will answer all of your questions before he leaves, making sure the customer is satisfied. FYI, they will put shoe covers on there shoes should you require before entering your home.

These guys do everything right. Showed up on time, got to work, were finished in a timely manner, and all is working well. The office and tech also did a nice job of communicating with us. I highly recommend them.

Pinnacle replaced 2 units in our home. Not only did they replace the units but suggested that we get all new duct work. Because of this our heating bill is half was it was before. All of the workers where nice and left our house cleaner then when they started each day.

We had Pinnacle relocate some of our outdoor units at our building. They did a fantastic job for us and pricing was great.

They did everything we asked for, at the price we agreed upon, would highly recommend.

Did HVAC for my entire house. Good honest people.

Communication and professionalism was outstanding!!! This is my #1 HVAC company in the area. I am a facility maintenance company and so I deal with a lot of HVAC companies and they are by far one of the best.

Excellent company who you can trust to get the job done, very easy to work with. Good/Professional crews man the job in the field.

I have used Pinnacle many times and their service and professionalism is number one. Fair price and terrific work. Thanks Pinnacle

I couldnt be more pleased with excellent service on our 40 year old furnace. The guys were complete pros - patient with all my questions, willing to provide answers and left everything running smoothly. Very happy with all their work and they were great to have on site. Keep it up guys!

They were competitive on price and really nice to work with. Their installer was on time and professional. Im very happy with the result.

The folks at Pinnacle were super responsive and excellent at explaining their options and services when I contacted them initially. The service tech that came out was on time, polite, and professional. Invoicing/billing was clear an efficient. Looking forward to working with them in the future!

I had an issue with my outdoor unit! Turned out it was leaking coolant, pinnacle found that right away. It wasn’t but a day or so later they were back on site! They located the issue and resolved my issue quickly and efficiently, BEST PART...... didn’t get gauged by needless charges and over charged repairs. Hands down my go to crew for all A/C, heating and refrigeration needs!

Very responsive, professional service. Installed our AC and heat hump unit about 12 years ago. Its going strong and when there were a couple issues over the years, they were right on them.Also installed AC and heat pump units for a couple of friends. They were very happy with the service too.

Ive worked with Nick on multiple occasions both in my real estate business and my personal property. His last project included an addition of a ductless mini split for my basement. Eddie and Marcelo were there on time, wore masks and booties when inside the house and completed the job the same day. My in-laws couldnt be any happier. They also took care of a discount through BGE saving an extra 200$. Thanks!

I called on a Friday afternoon requesting service for HVAC in our rental unit. They were able to get out there the same day and offer professional, quality, affordable service! Highly recommend!

Pinnacle did my house with a new Mitsubishi complete air handling system, ducts and all. Great job. I also had them do our church with five Mitsubishi Ductless Air Conditioners. Quality work at a very reasonable price. Very trustworthy and friendly business. I highly recommend them.

Pinnacle is great to work with. Very responsive, professional, and great quality. Highly recommended!

These guys were the best! We replaced our old A/C units with heat pumps and updated our duct work. A very professional crew was prompt and tidy. The guys faced many unexpected challenges in our install but solved each and every issue as it arose. I would highly recommend Pinnacle.

Working with Pinnacle has been a breath of fresh air. They are prompt, responsive and get the job done right. I would highly recommend!

Pinnacle Heating and Air helped us out tremendously after our AC broke in the middle of a heat wave. They were very reasonably priced, honest, and professional. I highly recommend them for heating and air conditioning needs.

Great Company with expert installers!! So satisfied with the new system and the work performed. Staff is Courteous and Willing to get you satisfied. I highly recommend them to others as I’m definitely a satisfied customer!

Pinnacle is real deal. Very professional, genuine and accommodating. We are very happy with the split units they installed in our restaurant years ago. Clean installation, good price and no issues to date. Thanks Pinnacle!

System was installed quickly and efficiently. One mistake was made but it was handled very fast. The owner is very easy to get in touch with and so is his staff. Very friendly people and they will do whatever it takes to make you a happy customer. I would recommend them.

The Pinnacle team did a great job. They were neat, quiet and knowledgeable.The tech Brandan was a great to work with

Fantastic experience with Pinnacle. They were extremely professional and knowledgeable. They did a great job and were very reasonably priced. I would highly recommend them to anyone.

Highly knowledgeable and professional company. Really know their stuff, especially Mitsubishi mini-splits (which have a far better warranty than other brands). Showed up on time and cleaned up well after finishing the job. Will use again.

I contacted Pinnacle on Friday, 3 July 2020, because my fan motor on the inside unit stopped working the previous Monday. The technician that I was referred to, by a friend, came out and diagnosed the problem. He went to his supplier to get the fan motor but was given the wrong part. No one was able to locate the correct part in the DMV area.I was talking with a friend who suggested I contact Pinnacle to see if my warranty had expired as their unit was replaced around the same time and their warranty was still in effect. I did so and yes the warranty was valid and good for another three years.In speaking with Nic, who verified the warranty, I explained to him the situation. He said he would order the part and acted as if he was doing so while we were on the phone. Great! So I thought. We even agreed to have his company to install the part for $350. I was excited as I have been without A/C almost a week and it was being predicted that temps would be 90° or higher for the next ten days. I was told the part should be there on Monday (7/6), no later than Tuesday (7/7). I called on Tuesday to follow up on the fan motor. No part had arrived so I left a message for Nic to call me. I called almost every day only to find out the part was not ordered as I was led to believe until the following week. I became a little agitated because where is the professionalism ... I received no phone call to update me on anything not even a return call from Nic. Is this how we do business? Really? Wow! But I did get the run around from June, Michelle and Catherine. Also, during that week I decided to not let them install the fan motor because of the lack of professionalism and the not knowing. I was informed by Nic either Wednesday or Thursday there would be a $50 charge to complete the warranty paperwork for the fan motor and to bring in the old motor or I would have to pay full price for the fan motor which was quoted near $700. Really? You have to pay to complete warranty paperwork? Well today (7/13) I received a call to let me know the part was in. I drove to their office which was 50 minutes away and paid the warranty paperwork processing fee but was told I could not get a copy and I would only get a 30-day warranty on the new motor because they did not install it. It seems to me the remaining three years should apply to the new unit regardless of who installs the motor as long as the technician is licensed/certified. So, what is the purpose of the warranty if I do not benefit from it. I do understand Pinnacle needs to be paid for the part if they had to cover the cost upfront. I am also thinking if this is a regular supplier there should not be an upfront cost. But what about the labor? My experience has been the warranty covers parts and labor. Also documented in their paperwork is customer having a friend install the motor. No warranty will be provided for the fan motor. Customer had originally called and agreed for us to install the motor. Customer must provide existing motor at time of pickup. Well, in my opinion the professional thing to do or simply having common courtesy would be to keep your customer informed of any changes regardless of how small. I was always taught that your word is your bond. The bond was definitely broken. I need to find my documents that was given to me during the installation in August of 2013 and investigate further.

One of my coworkers recommended that I use Pinnacle for installing my new mini split system. The day if the install it was pouring down rain for most of the day. They used drop clothes in each of my bedrooms and down the hallway to keep from tracking any dirt into the house. The technicians also used boot covers to eliminate and dirt going into the house. The second day the technician doing the final hook up and programming of the system took his time to explain how the thermostats worked through the application .I will definitely be calling Pinnacle back for all of my future air conditioning and or heating needs.

Have used Pinnacle on three projects now. Performance has been stellar and value for money high. All three projects have started and finished on time. Two of the projects were retro-fits, which can be a problem when surprises arise but the team solved all problems on the spot and delivered a quality job. Happy to recommend!

I have used Pinnacle on multiple occasions and they have been top notch professionals every time. Very responsive in returning my initial phone calls and extremely knowledgeable in diagnosing and fixing my issues. I highly recommend them.

I have worked with Nick for almost 4 years and on numerous jobs. His company is well equipt to work in larger commercial jobs/new construction to the smaller residential jobs. Nick is the owner of the company and is involved in every aspect of the job, he is extremely responsive, honest and professional. The technicians that he hires go above an beyond to make sure each project finishes on time and with in budget.

AWESOME! From Nicks initial visit and estimate till Branden and Scotts installation. Great job and very pleased with the results.Thanks

The team had someone come out within 24 hours of submitting a request (submitted on a holiday), Jeremy was prompt, honest, and very thorough. Im a picky customer, but am very happy with the level of service all around! Very reasonable pricing as well! Thanks Pinnacle!

Pinnacle did a new kitchen hood at our swimming pool and everything went smooth. I will use them for any future business that I need when it comes to commercial hood systems.

I hate reviews and never do them, you have to read between the lines to see who doesnt know what theyre talking about and the misinformed. I very rarely have service work done as I usually do it myself. Im very particular and want it done my way at my price. Just tired of being told why I cant have it my way. These guys did it my way and the way Id do it. Feel a little bad for Brandon and Marcelo as I followed them around all day watching every detail. These guys demonstrated their experience and attention to detail. I think I made one comment and learned what I missed. I usually find these services stressful as I watch the small errors turn into bigger ones. I enjoyed watching these guys work, they are the example of how this is done. The quality of their work is exceptional. No surprises, no call backs. I almost never recommend a service company as you never know who theyll send. Their behavior is second nature and routine to the culture of their company. I believe this is what they do everyday. I wouldnt call anyone else... Well done Gentleman, true professionals!!

I have been a customer of Pinnacles for about 8 years and they have been excellent to work with. They usually came accommodate my request for service within a day or so. Everyone is very personable and I would definitely recommend their work to anyone.Great Job!!

We used Pinnacle to install a new AC system for our 2nd floor. The owner came out on site, worked with us to understand our project, was very responsive and recommended a couple of options for our immediate project and offered options for the full HVAC system for future consideration. The install team from Pinnacle were hard working, polite, cleaned up after themselves and put in long hours to deliver the job on time. I would highly recommend

Pinnacle HVAC was well priced and delivered beyond my expectations. Offered great equipment (Lennox)for reasonable prices very professional.

Pinnacle did an incredible job installing a new multi-zone ductless unit in my house. Im one of those people who does a ton of research and price comparisons before choosing a contractor. These guys were very fair and honest with their pricing and werent out to price-gouge the homeowner which to me created a great deal of trust and respect. Nick managed the project and even allowed me to ask for a unique installation where other companies told me no. Highly recommend.

Awesome from start to finish. Professionalism and integrity were great. We are very picky when it comes to someone working on our home. We will continue to use Pinnacle and refer them to all of our family and friends.

Excellent, Quick Service. Always reading help. Polite, courteous and knowledgeable employees. Would definitely recommend and use again.

Great team of workers. Prompt, curtious, and willing to work with you to guarantee the customer is happy.

Pinnacle did a great job of installing my Mitsubishi electric heater and a/c. Service man did excellent work and clean up when finished. AAA rating for a job well done.

The Pinnacle team are courteous and reliable. In my experience they are delivering high quality product and service at a very reasonable price. I would highly recommend this company for all of your HVAC needs.

My AC unit is getting old and ended up being low on freon (R-22). These guys were professional on the phone, came out quickly, and the service man (Chris) was great. My only minor grip was the cost of the freon. In addition to the service charge and minor labor charge, the freon was $130/pound and I needed three pounds. I researched prices after the service and found out that that freon price seemed to be pretty high, maybe 25%-30% higher than some other local HVAC service competitors. Total cost was almost $500.

Pinnacle Heating & Air Conditioning is by far the best service company I have ever dealt with. Their advice and service is second to none. I have lowered my electric bill and never have any issues with my unit. Thanks

We are a supplier to Pinnacle Heating & Air Conditioning. They are extremely professional in their dealing and always strive to supply the highest quality products to their customers. We view them as a valuable partner

The serviceman came out when he said he would, detected the problem with our heater and worked on it immediately. Price was reasonable ànd will definitely recommend!!

Pinnacle Heating and Air Conditioning is the only company to use. They are dependable, hardworking. They have been doing our church heat and AC for years and we have never been disappointed.

The issue we had was a through the wall unit in a top floor condo. When the temperature reached into the 90s the inside temperature would start to climb and the AC unit would run constantly. We saw inside temperature get into the high 80s. Numerous companies said the equipment was operating properly. They were all happy to quote replacing what we had but no one could assure us it would solve our problem. Pinnacle was the only company to provide a solution and proposed new equipment. It solved our problem at a reasonable cost. We went through an entire summer with lengthy periods of 90+ temperatures and the system worked great. It keeps the unit very comfortable and we experienced a significant reduction in operating costs.I would certainly recommend them for all your HVAC needs.

I am happy with the service I received from Pinnacle Heating & Air. Everything was handled professionally, from scheduling to the actual service. I would highly recommend them.

Best experience I have had with a contractor!! And I’ve had some experiences...Nick, Mike and their team were professional - from the estimate to the clean up of the job. My job required a complicated removal of an asbestos- contaminated furnace and they took care of it all - hiring specialized sub contractors and making sure the job was done with high safety standards. They also installed an A/C system with the most up to date technology (thermostat access via an app on my phone) so that I can control the system while away from my home. Their price was competitive and they worked with my complicated scheduling requests with flexibility and respect. I just wish they did more than A/C and heat!! I would hire them again in a second!Lisa in Baltimore

Excellent service. Fair cost. Great with helping with scheduled maintenance after install too. Highly recommend.

It was a great experience they were very professional very clean...Left my hair salon clean great company I would Highly recommend them they did my old house in my hair salon....victor McGrady

Fast and friendly service. Technician was polite and knowledgeable. Cleaned up after the job. I highly recommend them.

Very pleased with installation, everything was cleaned up and the new furnace is working well. The communication with this company was excellent - from the appointment to the price quote to the installation, great job!

Showed up on time and ready to work, design was correct and the system does a good job. Pricing was competitive too.

Excellent service and very knowledgeable staff. If youre interested in a new HVAC system I would recommend giving Pinnacle a call.

Great service but failed me a key ask on the system they installed. I have requested a 4 port gas manifold for future installations. 1-heating (done), 1-stove, 1-dryer, 1-water heater. They only put a one port manifold so I will have to get a new manifold and go through inspection and all the nonsense of getting it done right, again.

Pinnacle is an excellent business partner. I look forward to working with Pinnacle in the future.

Wonderful company. Had a problem with my AC and they were able to squeeze me in the same day and fixed it! If anyone from Pinnacle ever reads this- your 288-2020 number- it’s wonky. Sometimes it cuts to a weird busy signal.

Pinnacle was on the job that I was construction managing. I have never used them before but they were very knowledgeable and professional. Will certainty use them again.

Good deal for the price, well trained staff, Lowes certified.

The owner is great, he is local to the area and really cares. He is professional, shows up on time and gets the job done, and very well priced!

They installed geothermal for us, and were willing to come back to reprogram the thermostats several times after I went into the thermostat software and messed it up. They stand behind their work.

From estimate to completed project great service.

Pinnacle was there when I needed them! What a great team of professionals. I highly recommend Pinnacle Heating & Air.

Professional, reliable, reasonable pieces. Very happy!

Chris and his team are very reliable and professional they were great for 2 of our developments at complex historical restorations in Mt Vernon townhouses

I have been a customer of Pinnacle for at least 10 years. Recently i had a blower motor go bad and Pinnacle gave me a price of $988.00 for the motor and $75.00 next day air to fix it plus labor. The motor cost $235.00 and one was available locally at R.E Michels. I left a message for the owner to call me and no response. Not using Pinnacle ever again.

They were very good, taking care of everything and made sure everything was done, and nothing left undone. You are not going to find a better value for your money!

Very happy with my HVAC that was installed...very polite and professional.

Great work done quicklyVery knowledgeable and friendly staffFair prices

Very professional. I couldnt be happier with their rapid response and excellent work

Excellent service and response time....

Quality work. Professional. Competitive pricing.

Pinnacle Heating has been doing great work for us at NHS Baltimore. They work well with our senior population and have been responsive and fair.

They were great and contacted me for seasonal service 👍

On time, clean, and fixed right the first time... What more can you ask for?

Always reliable, courteous and complete the job completely and correctly.

Easy to work with. Great service from the technician.

We had Pinnacle install a ductless minisplit heat pump to supplement the the central AC that like most Baltimore rowhomes left us with 5 degree difference per floor. We had tried weather stripping, space heaters, room AC and blown insulation but nothing was satisfactory. The minisplit is quiet, comfortable and efficient.The ductless requires lines that run to each unit, which can be ugly. Two other contractors asked which room to uglify; Pinnacle suggested and took the extra time to drill the studs and run the lines in the wall and avoid the problem altogether.

These guys always go out of their way when i need something. Their service is always great and they are very easy to deal with.

Outstanding company with great customer service.

Great all around company

Pinnacle did the HVAC on my new office turn out great.

Great all around service.

Outstanding work, on time and very professional.

Fast service! Diagnosed and repaired our air conditioning when it broke down on the worst possible day.

Great experience and quality work.

Reasonable prices and quick work.

Excellent work, professional and considerate.

Commercial Kitchen Hood Vent Installation

Very professional. Looking forward to doing business again.