Great friendly service, honest answers. No baloney like Lowes. or H D.
Best hardware store in Pinellas County they got just about everything that you want who wants to go to Lowes or Home Depot?
Louis helped me out with my key fob.good guy.Some of those guys in the key department are miserable. They need to retire. Bad for business!!!!!
Great home improvement store! All the employees are happy to help. Store is clean. Never a bad experience. They also have unique Dunedin items like clothing, hats, stickers etc
Just went in with a custom saw, afraid they may not have the parts needed, but they did and took care of me quickly & friendly!! All Ace shops are solid BUT this location is actually very unique, both significantly larger in size&inventory but also the staff they have more over-qualified employees than anywhere Ive seen, will be coming here far more often!!! A++
10 STARS.This ACE is amazing, they have everything! The regular hardware store merchandise, and also home decor, personal gifts and fishing shirts, sandals, beach, towels, very nice pajama sets. Especially love the zippered bags made of recycled materials in cool prints. Best ACE ever 👍
Customer service has declined considerably at this particular location. Cashiers argue about Aces own coupons, the asst. manager doesnt even understand how to apply the corporate coupon offers. I see from store feedback here its an ongoing problem attempting to use the store coupons here, but I have 0 issues using them at the Tarpon Springs store location. I complained online and was contacted by a Senior corporate manager Jenifer E. who promised to mail me a refund for the amount of the coupon which the store had refused to honor; 4+ months later I still never received that and the manager no longer replies to my emails. Without the coupon offers, Aces prices are way higher than the big box stores and not worth trying to shop at what I thought was more of a smaller local business. The sassy attitude from cashiers definitely makes it not worth the drive out of my way to shop at this location.
You wont find rock bottom prices here but you will find an awesome hardware store.This store has the most awesome gift shop Ive ever seen in a hardware store. This handy little local shop also has a post office as well as the usual tools, maintenance and repair supplies, cleaning supplies and a garden section. The garden section always features a lot of native to the area plants that you wont find other places. In the repair sections, there is always experienced staff to assist you and your selections.
Great experience. I went to get our propane gas grill tank refilled for the first time after we purchased the gas grill from this store last year. I stopped at checkout to find out what to do, and the woman was very nice and asked if I had my receipt of purchase, which I did not because I was not aware that I needed to. She authorized my refill, which I guess was part of the deal for the grill purchase, instead of making me go back home for the receipt. Her kindness was noted, and we will be back.
Always cars in the parking lot but doesnt seem that crowded inside.Some of the employees are outstanding. Some others, not so much. Maybe they just need a little more fiber in their diet.
Ace is the place for a more personal touch ever been to bigger stores with no one around to help you I have!
Great experience as always! Went there recently for a special bolt! Also great deals on unique decor, auto body paints and more!
Still nice to be able to go into a store and find help when youre looking for something Much better than the big box stores,
Pluses: Cathy in gardening was helpful, decent array of plants, soil, etc.lots of cool things for your home and garden..Minuses: Staff seemed more content to engage in conversation w/ each other than to over deliver to customers. The mood of the place could be elevated as well as the friendliness and helpfulness of employees.I will go back there though as its more personable and intimate than some of the mega hardware stores.
Great large store. Better than big box
Clean store, knowledgeable associates. They also sharpen knives to a razors edge.
Great place with knowedgable employees. The help was awesome.
I went in to buy a threshold for our front door and an employee was very helpful....AND they had a great inventory of boat/beach clothes
Great local resource. Lots and lots of staff to offer assistance unlike many of the box stores. Their selection of fasteners nuts bolts and specialty items cant be beat. And having a post office inside is very handy as well.
I like that its a bigger store than most and for the most part the staff are helpful .
I love this place- it is setup like the hardware stores long ago
A chain store but with a real old fashioned feel. The staff are accommodating if you have a question on where to find something or how to handle a problem in the house, and they never make me feel like I am asking a silly question. Well stocked even for things you might think are hard to find. There is also a nice home/gift shop that is full of terrific things around the holidays. I always come here first over the big box stores.
Very friendly staff. I had one gentleman ask me 3 times to make sure I found was I was trying to find. He walked me to different sections and helped me in everything that I needed. This Ace is soo big, they have everything that you need. And no long lines. Its perfect.
Stopped in to this location as it is super convenient. Had to have a car key made. Funniest thing ever, the Toyota key did not work in the car. It was rough around the edges so I gave it few tries and it worked. Then it would not work. Realized it had something to do with unlocking and locking the car. Regardless, I could not depend on the key to work so I returned it. They replaced it with a plastic key similar to the one I had but had tried to avoid since it was the Toyota key kind that was plastic and prone to break, this one worked fine. While I was there I decided to replace the key fob so I ordered it and paid for it on the pretense they were going to install it since I had tried myself and had failed. It took a couple weeks for the key fob to be delivered, and It came the day they said. Steve (the key-maker) made an appointment with me and when I arrived he was right there to get the key fob installed. Turns out there is a problem with my car being so old, etc, and I knew it would be an issue as I had tried this myself, and I knew the key fob was altogether different from the original one I had received when the car was purchased. Nonetheless, STEVE stayed outside in the parking lot for 1 whole hour trying to get it to work, he even called the manufacturer, etc. I was given a refund, but was totally satisfied that he had tried as hard as possible. His persistence did not get the alarm to work but it surpassed the call of duty. I give this store a big fat 10 for customer service. Bonnie O
I recently moved into a trailer house built back in the 1970s and from what I can tell a lot of the cabinet tree and other parts of the trailer structure our original parts. I have been looking for parts in order to repair different areas of the trailer and it has been a very difficult process but I was very happy to find the parts that I needed at this Ace Hardware location! I would encourage anybody before you give up the search on trying to find parts from Plumbing to Hardware or any other areas in between to go to this particular Ace Hardware location and just take a look because I would be leaning towards that they would have what you are looking for. With all of my respect and thanks, Mr. Williams
They have a great hardware section. And the store as a whole has a huge variety of items. I wish they still had the popcorn.
Great prices & customer service.
If you remember the old time hardware store back in the day, this is a modern day version of that on a grand scale! I invite you to go there and walk down memory lane. Yes, of course, if you are looking for that hard to find item, its probably there. On top of it all, very friendly and eagerly waiting employees are ready to help you find it! This is a nice size store so it will take some time to browse it entirely. As a added bonus, dont forget to get your bag of popcorn to munch on while you shop. If your tired of those big box stores like Lowes or Home Depot, then youll love it here. Highly recommend....
So helpful! Very clean and orderly
GREAT and friendly service, Id much rather go to Ace than any other big box store that has CSR people that like to hide so they dont have to help the customers.
Decent customer service, with a wide variety of ho.e repair products.
June 2021 - Dunedin. Needed an AC capacitor. This was the only place that carried it. The staff was very helpful. Will visit again. Thank you, friends.
Great place to buy replacement parts individually, unlike Lowes or home Depot in s have to buy in packages for replacement parts.
This Ace always has the coolest little trinkets and outdoor/indoor things you wont find anywhere else.
Called to inquire if store had ceramic orchard pots. Waited on hold for 9:47 minutes. Called back: Jennifer stated they dont have enough staff. Good today know....how about hiring/paying a decent wage
I love the quality of the products as well as the unique variety they have. The post office is a plus. The plants in the garden center are well kept and no all commercial variety. Staff is easy to find, friendly, and knowledgeable ... And i can get my still Stihl products services here as well!
Always helpful, always nice, always close to downtown and easy for me to get to. I love the decor section. Wind chimes for everyone \(^o^)/
Manager Jenn was super helpful with my online order.
I went to Vision ACE in Dunedin to get an 11# propane tank refilled and was charged for 12# because the register operator said there was not a SKU for an 11# fill. I asked the filling operator to weigh the filled tank and even though the tank was sitting on a scale she told me she couldnt weigh it since they no longer fill by weight. When I got home I weighed the tank on a bathroom scale and it didnt even get filled with the 11# I wanted. Tare weight of the tank is 13.3# and the gross weight was 23#. This means I paid for 12# but only received 9.7#. This place rips you off on propane fills.
This is that old fashioned hardware store you went into 50 years ago... interesting enough just to walk through!
There is always someone there to help you or answer your questionsGreat customer service
The service is great here. Friendly and knowledgeable. Henry was very helpful getting my chip set up.
I believe its the best Ace Hardware Store eva. Its so large it has everything from hardware to gifts ( even some jewelry ) that you dont find elsewhere. It even has some clothing and a small post office inside and helpful, knowledgeable employees. I enjoy shopping there.
I love the Dunedin Ace Hardware store! They have a little of everything. Very nice people to help you as well.
They help you. They tell you where things are. They help you choose
The store is on the northern side of Main Street in Dunedin. It has ample parking but the store is long and somewhat narrow. I would call this more of a department store than a hardware store. The service was non-existent; not that I asked for it. I roamed freely looking at different things and not one person approached me. The selection and variety is incredible, the prices are somewhat in line with competition but its the highest priced hardware store in the area. I believe they have a USPS counter in there. The place has two exits/entrances, plus the garden center is also open. I didnt see anyone back there either... If I have to go to an ACE Hardware, this is the one I go to.
Don and other guy didnt catch the name in grill center where awesome. Got the master built gravity fed grill from them. My family and I will not go anywhere else. Staff are awesome. Never new such great selections.
Close to home. Great prices. People are nice.
Very friendly place better than home depot
I love this place great reward program and always have what youre looking for if you cant find at the big chains.
If you cant find it you will find it here. Youll find the best selection of fasteners available anywhere. They really do have the helpful hardware people there. I like buying from local businesses and this is the place to do it.
They are a bit pricey but they have products you cant find at the bigger stores
Bought a couple of fans for the up coming warmer weather. Wonderful experience. Helpful employee on the floor with my question.
Garden lady very nolegablle about best time to buy certain plants. Told me what ones were good to plant now.
Re: great service at Ace on Main Street, Dunedin, Florida.With severe tremors in my hands, I knew that it would be impossible for me to replace the battery in the car key fob.I went to ACE where a staff member helped me choose the correct one and spent some time removing the old one and properly inserting the new.THANKS SO MUCH to Louis.I really appreciate your help and kindness.Sincerely, Janice Wood
Great and friendly staff they know what theyre talking about and if they dont theyll find somebody in the store that does just a great great place highly highly recommended
Has just about everything you need very helpful there
Best place to pickup fasteners and hardware in town.
This is the best Ace hardware I have ever been to. Great service and lots of help!
I love this store! Expensive but you get what you pay for! They really have a variety to shop for. I really do love to shop here.
Great customer service.. No employees were to busy to talk to me and answer questions and help me find the item I needed.. Good pricing n good inventory even just after Christmas.. Go Ace.
The store is huge and amazing! They have a wide selection and they even have a post office but my absolute favorite part of this store is the garden section. They have rare hard to find plants that other local stores dont have. I recently got into gardening and I am SO IMPRESSED with the selection of plants and the fact that the prices are lower than a lot of other places that sell rare plants. Plus the garden staff take the time to answer all of my questions. This is my new go to gardening store for sure!
Loved the visit there and Clerk that took my money with a smile. I enjoyed the experience
Always find plants here that i cant find anywhere else. Staff are very friendly.
Good store and great customer service,
I could do without this location . I have been in here a more than once and its very clear the employees hate their jobs . They make you feel like your bothering them . I say this since i have been in this store around 8 times out of pure necessity and its always the same atmosphere . I now go to Home Depot which is a 15 minute drive farther. I personally think this store survives because of its location. Its too bad i couldnt give more stars.
Great place and Ace really is the place with the helpful hardware man!😀
Ace Hardware is the only store that has the air filters for my cold air return. Also, great for those odds and ends you need to complete the job.
Didnt have the two air conditioner filters I needed. Both out of stock.
I came in recently looking for one of those little batteries for my key chain. At first I was overwhelmed at the size of the store. But then I ran into one of your friendly staff members that took me right to the exact battery I needed. Then at the checkout there was another cheerful member that rung me up and sent me on my way. Loved the store and the staff. A definite must return for future household needs. 👍
They have everything youll ever need in a hardware store. However, customer service is hit or miss. Most of the employees are senior citizens and it appears the they are more friendly to their peers. Other times Ive had great interactions. Either way, Ill still patronize simply for the selection.
Great store. They have everything! Friendly staff too.
I love Ace Hardward...Always have all I need! Good old fashioned home town feeling and service..back when people treated you like family in a small home town store.They will do anything to help you also right away ...no waiting .Staff is wonderful!
Guy in Sthil dept. Looked like he truly did not want to be there. Helpful but had to really ask.Felt like I was bothering him. Oh well I guess we all have bad days.
Worst experience when returning a product. Manager gave me a hard time cz i tried to return a product i bought at a different store. From now on my business will be at homedepot never again will buy at ACE HARDWARE.
First visit i was impressed ! Very nice and so clean ! Good prices !
A great place for all your house hold needs
A different type of hardware store seem to have a little bit of everything really like it
Best store in the Tampa Bay area. Best customer service and they can get anything.
Needed a key copied. No problem. Done and done
I am new to gardening. The woman who is working the outdoor plant section was very knowledgeable and very helpful I would absolutely recommend going here for any of your herbiculture questions
We stopped at 2 Ace Hardware stores looking for vanity/ mirror/ faucets, etc. First Ace was dirty and uncomfortable so we went to the Palm Harbor Store which is clean, helpful and organized!
Well organized and clean store. Associates are helpful and can be easily found in most departments. Everything one would expect to find in a hardware store plus so much more.
Very very helpful staff. Very much like shopping here
Great store. The staff is always suoer helpful
Great all-around store. We have been customers for years.
They make it hard on old people to get around in there theyve lengthened the lines and that darn zig-zag pattern... now I know why there was benches all over St Pete in the 60s, so old people could sit down and be lazy outside instead of cooped up inside...
Great hardware store.Soooo much better customer service service than Lowes or Home depot. Ive been at both...asked for help and they look at you and say....Its not my dept!!! And immediately walk away.Horrid service at both stores on Gulf to Bay. Wake up managers....train ur employees on what good customer service is.Go to Ace...they can teach u!!
If you need Assistance Someone is there to assist you Excellent Friendly Service plus Discounts Highly Recommend
Ace is the place! They have a HUGE store here. Excellent staff. Its always great to have a really good hardware store nearby.
I love going here verses the big box stores as it seems more of a community hardware.
Helpful and friendly staff!
My mother had a horrible experience at this Ace hardware. I would not recommend other people to go to this Ace. Make the drive to go to a different one or a Home Depot etc. Absolutely blown away by the nastiness. Unnecessary and unprofessional.
Big ace hardware store. Good prices and friendly and helpful employees
Always helpful and the prices arent outrageous like lowest and HD.
Best hardware store in town. Had keys made quickly and efficiently
They sharpen knives here! Woo hoo!
Excellent staff . they always seem to have that 1 item u cant find anywhere else plus thr hardware/bolt-fastener area has most everything u could need . also a STIHL DEALER
This is the best Ace Hardware I’ve ever been to.I’m always going here for anything from paint two small screws two random supplies for projects around the house and for fun.Also of note is there a big selection in the outdoor department. They have lots of natural ways to determine bugs, and they also have lots of options for decorating your garden. I find that their outdoor plants and trees section has high-quality items and the experts there definitely know how to guide you in your outdoor garden design.Even in the hardware department, you’ll find very helpful employees that know exactly what you’re looking for if you describe it right, and they know immediately where to find it. Sometimes I will be halfway through a sentence when they know what I’m looking for.Bottom line… If you want something done quickly, this is an A class in and out place to go.