I highly recommend Larry SPACC for your next vehicle purchase! Im only 19 years old, just had a rough bunch of car issues, and Jake helped me get an amazing deal with a reliable car I can trust to get me to my two jobs! The car is clean and has no issues. Jake even paid for my gas after purchase! I definitely will be going back the next time I need a new car!
Absolutely Horrible customer service. None really to be honest. Bought a used GMC with a plow. Was rushed thru the sale and the truck was rushed thru service. No real inspection was done. The detail service was never completed either. Truck smelled like a wet dog and the windows were disgusting but because i traded in 2 vehicles and live 3 hours away I had to get on the road with one of their drivers to pick up my other trade. The minute we hit the road there was noise in the front end. Even their driver said something. I called and spoke to my salesman who said we would figure it out and make sure it was right. Truck was sold as near perfect condition with a hefty 52k price tag on a 2016. This truck is far from perfect. Dents,dings and scratches galore. I paid out of my pocket to have a diagnostic service done per their request. 2 tires are shot due to lack of rotation and the brakes are horrible. Should have never been sold this way. So now 1200 for brakes and 500 for 2 tires on a truck I have owned less than a week. Tailgate doesnt work right either. Another 110 in parts. ON to the plow. Broken welds and the main bracket is bent. Lights dont work right either. The only thing they are willing to stand behind is the mounting of new tires. Like seriously????? This is the worst dealership i have ever dealt with and wouldnt reccomend you have a light changed there. This is only the beginning as I am contacting General Motors, the BBB and filing a lemon lawsuit against them. Shame on this dealership for taking advantage of hard working people!!!
Jake is amazing. He said he would make sure he took care of us and he delivered on that promise. Honestly, the best car buying experience ever!
Matt helped me get into a truck for me! There was no pressure on buying a truck, he just wanted to make sure I was getting a great deal, and what I wanted!! Definitely recommend this family owned company when your vehicle shopping! Great customer service!
I highly recommend the team at Larry Spacc for your next vehicle purchase! Jake was great to work with when I purchased my new 2021 GMC Sierra at the Vineyard Dr. location in Dunkirk. He worked with me to reach the right deal on my vehicle and ensured complete satisfaction through the entire process!
I would buy there again they were very professional and efficient. They also took care of everything that I asked about and more very pleased with them. Thanks Jake**UPDATE** The airbag light came on as I was leaving the dealership with my car. I called Jake immediately and he said they would take care of it. Two months later, I’m still waiting to get a straight answer out of someone. No one returns my calls, and either they’re away for lunch break or on the phone when I call. If I do luck out & get someone, they always have to check with someone else before they can give me an answer.Had 30 days to get it inspected in PA, ended up with a NY dealer plate from them because the 30 days was up & still no PA plate from them. When it finally did show up a week ago, I had to drive to Lakewood to get it.Took it for inspection, front tires were bald on the inside and the camber bolts were missing, making it impossible to get an alignment done. That ended up costing me $214, and now I need 2 new tires. Since when do dealerships only put 2 tires on? Why didn’t they replace all 4?IF you buy anything here - which I do not recommend - take it to a garage first and get everything checked, because the second you hit the ignition they will wash their hands of you. The owner’s attitude is “you didn’t buy our extended warranty, so too bad.” Pretty sad when you only drove it 50 feet before a warning light came on & they act like it’s your problem now. Also just had to replace the battery they don’t look at anything!!!!
I had a very good experience at Larry spacc, Matt Burr was extremely helpful and did everything he could to help but with no pressure. I highly recommend Matt as a person of contact at Larrys. He will be who I contact in the future.
Got my first car here and they really helped me get into something nice! But I had an ever better experience when I was able to trade in, Jake went all in to help me get a nice car. 10/10 would recommend going to him for help!
If I could give 0 stars I would. Horrible experience with this dealership. I purchased a car with them back on April 2021 and since the second day I did a Diagnostic there were so many things broken and the car didnt even had AC. I tried to speak with Larry, btw very rude guy.. and he just yelled and yelled didnt even let me explain and then hung up the phone. Dont buy from here guys, honestly worst decision I have ever done. Tried to speak with Larry and and he said he had to go help other people and hung up the phone on my face. 2012 kia Sorento 3k down. One of the sales man came to my house to take the car to a mechanic and instead he dropped a 100 dollars and left. This people are fraudulent. On top of that the car was for an old lady so imagine, she dont know anything about cars and they ripped her off. DO NOT BUY A CAR FROM THIS PLACE.
Had a great experience with the service from the staff. Was a repeat customer and would recommend Jake as your salesman.
Ive been told by current sales people here where to shop for more affordable and reliable cars. I just thought this was funny.
Larry Spacc GMC in Dunkirk was amazing to work with. Very easy to deal with and Alison did exactly what she said she would after listening to my requests during our first call. The purchase was virtually painless, with absolutely no surprises. I woukd highly recommend you purchase from Larry Spacc, and specifically Alison. She was fantastic.
Best experience Ive ever had purchasing a vehicle. Its a great hometown family atmosphere, I contacted Alison and she had all the info I needed before deciding to make the 2 hour drive to the dealership. I will be definitely recommending my friends, family and business friends to them.
I have purchased 2 vehicles now from Larry Spacc. I would highly recommend buying from them. Matt is a great salesman and would recommend using him for your next purchase!
Had an issue with my GMC that would have cancelled a trip to see my sick mom. Larry fit me into their schedule that day! I am so grateful to them I will be returning for future repairs!!
If youre looking for a new ride, Larry Spacc is where its at! Jake was great to work with, and his whole team that worked together on my deal was friendly, fun, and professional. Im very happy with the whole experience at Larry Spacc...highly recommended!!
Ive purchased 2 vehicles from the Lakewood Spacc and both have been bad experiences. The first I traded in a 2014 Dodge Avenger to have AWD. I asked him what he could put me in for the same payment as what Im paying now. They gave me a 2013 CX-9 that was supposed to be a couple dollars less per month. The next day I had to finish paper work and the price was raised by like $20 a month. I told them to cancel and give me back my avenger and they fixed it to $2 above my payment. Immediately the brakes were grinding so I took it to Dunkirk Spacc and they said it was the rotors and that they resurfaced them. I went home and it was doing it again. Called back and they had me bring it again to tell me that it was because I had open rims and it was light dust and debris. After a few months of driving it that way I took it to Mazda for something unrelated and was informed that my brakes were completely wore down and it was metal grinding. I had to change the brakes and the rotors because the metal from the brakes had put grooves in the rotors. Then when I traded in the car a couple years later I called spacc 3 times to cancel my extended warranty so I could get a check for what was left. They never did.The second experience my husband bought a 2011 Ram Dakota. Immediately it had alot of suspension issues. We brought it in about 10 times and they kept fixing things that didnt fix the problems(ball joints, tie rods, sway bar link, rack and pinion, etc). All of this was done within the 30 days of buying the car, yet they filed it all with my extended warranty. After doing all of these suspension repairs I needed an alignment which my warranty wouldnt cover. They tried to charge me because it was a few days after the 30 day warranty. I told them no you need to cover it so they made me leave a 5 star review to get it covered(probably why they have so many good reviews). While doing this they tell me that I have a transmission cooler line leak. I had to pay $400 to have that fixed because they wouldnt cover it since it was just past the warranty time. Even though it had been leaking since we had it apparently.Now, we are still replacing parts because the previous owner towed a huge camper with it and wore the thing down. While getting all of these things fixed my mechanic tells me that I have a transmission cooler line leak because the line was routed too close to the pulley. I called spacc about it and they told me to bring it in. Then they called me to tell me it was going to be $400 to fix it again and that they didnt install it wrong it was bent from hitting something. We never hit anything and the truck is jacked up so we couldnt have. I refuse to step foot in another spacc so Im going to pay someone else to fix it and be done with them. DO NOT GO HERE. They will rip you off and charge you for things that were wrong with it when you bought it. And its pretty shady that they basically bought my 5 star review.
If its too good to be true. It is I purchased a 2015 Jeep, October 2019. Its been in the shop more than I drive it. Major problems, transmission died, electrical problems, and now its not running again 4 times its been serviced. Not by my doing. I was screwed. I now need to buy another but reliable transportation I reached out to Larry, he wasnt any help. These repairs are in th thousands . Theyre killing me. I do not recommend this dealer. If so get a carfax with the vehicle . Save some heartache.
Worked with Jake over there and he did everything possible to get me into the car I wanted. Very professional and knowledgeable about the products.
They didnt push me into financing with them or any of the extras and worked with my price range. Matt was really personable and great to work with. Made the process very easy and smooth, especially for a first time buyer.
I have dealt with many dealership in my area and Larry’s has to be the best so far. If you are looking for a place where you feel like you are actually cared for as a customer and they aren’t just trying to make a sale then this is the place to go!
Matt was excellent, and so was everyone else. I came from rochester and had a great experience!
Allison scot and her husband both where a great help with finding a truck for my dad and I will definitely recommend coming down and am planning on coming down to buy a truck of my own in the future.
Excellent service! Super easy and fast! Nice vehicles! Great salesmen! I recommend Jake!
I brought my vehicle to have the routine maintenance done last week, and I was very disappointed with the treatment of my property. When I got my car back, the owner had instructed the employees to change my license plate brackets out to say Larry Spacc instead of where I actually bought the vehicle. The WestHerr brackets were placed into the hatch of my vehicle luckily. Why were you in my vehicle like that? What gave you the right to change anything on my vehicle without my permission? I chose to bring my vehicle there for service for a few different reasons; 1) for convenience and 2) because I had heard good things about the technicians that work in the service department and 3) I was looking to keep my money local. Well I will no longer be bringing my vehicle there for anything due to the utter lack of disrespect that was shown to me and my property. When I confronted the owner this morning he didnt even apologize for it he almost seemed annoyed that I had the nerve to say something about it, and that there sealed the deal. It is clearly a way of doing business there for them. However as far as I am concerned it is a very shady business practice especially when I had taken my car there the first time about 10 months ago and was asked if the brackets could be swapped out then and my answer was NO, so this time they just went ahead and did it anyways. With this I hope that I can save someone else the aggravation that I have endured.
Dave and Matt are very friendly. They guided me through my car. I couldnt be happier with the service I recieved.
Worked with Jake and it was a truly awesome experience. Quick, friendly and addressed my needs right from the beginning. Credit challenged and he still managed to put us into a great vehicle, with a comfortable payment. We even ended up with an awesome bumper to bumper warranty. Cannot stress enough how comfortable they made this process, with even the owner getting involved to make sure we were truly happy. Really go above and beyond to make you feel important at this dealer. Youre not just another number here. Highly recommend to anyone in the market for new or used, you will not be disappointed.
My husband and I bought a beautiful diesel truck from Jake. It was everything he had dreamed of. We got a really good price on it along with extras. I never imagined ever owning a brand new SUV but Jake gave us such a great deal on a new terrain, we couldnt pass it up. Everyone is personable with no pressures. Transactions were smooth and thorough.
I originally went to Larry Spacc in Dunkirk to just look. But Jake Chelton the sales man I worked with was amazing and did everything he could to get me the right car at the right price! They were all very kinda, understanding and patient I would recommend them to my friend and family!
DONT TRUST THEM!I had worked with Frankie B. to negotiate a lease on a GMC Acadia. Details were all worked out over text. I needed a car with 12,000 miles/year a lease and he said he had an Acadia with 3900 miles on it as it was used by the owner. Being the fact all of our correspondence was done through text, I have the messages where I asked him specifically that those miles wont count against me, and he assured me they did not. Well apparently at this dealership, they pride themselves in fraud. The car salesmans dont talk to the finance department because they screwed me on term and mileage.I received a contract from GM Financial that states I have a 39 month lease instead of a 36 month lease that we agreed upon. I also only received 35,100 miles for the length of my lease. I was suppose to get 12,000 miles a year for 36 months. I called GM Financial to ask if the dealership could simply rescind the contract and submit a new one, and all three times I called GM they said the dealer could do that. When I spoke to the owner of this dealership, he said he could not do that. This could be a quick fix, but they refuse to honor the deal that their own salesman made.As I have tried to call them over 20 times since, no one returns your phone call, EVER! There was never an apology or a sincere effort to remedy this problem. You would think that a dealership would pride themselves on customer service and wanting their customers to come back and even recommend others. Not Larry Spacc GMC.Please save yourself a lot of time and frustration and go somewhere where they actually value their customers. Go somewhere that honors deals that were made.UPDATE 12/12/20: I decided to reach out again to the dealership as they arbitrarily decided to give me (back in November) $500 for the issue theyve caused. You will be shocked to read this but, they never sent me the money they promised. So when I called and actually spoke to Larry Jr (he took my phone call because he didnt know it was me) he mentioned that he was unhappy with this review. So instead of discussing the issue and trying to provide excellent customer service and solve this issue, he said he had to go help someone. The best was when he said he would call me back. So one can conclude now that they wont send me the money they promised because of this review. Not only do their actions present themselves as fraudulent but Larry has lied numerous times promising to call me back.Its unbelievable to me that this dealership cant see that two different deals were made and they need to honor what was agreed upon. Like I said above, they are angry with this review so they wont send the money they promised. I honestly believed that with a small dealership the customer service would stand out, but once again, please shop somewhere that values your business. My hope in you reading this is that you understand that youre investing thousands of your hard earned dollars and they simply dont care. SHOP SOMEWHERE ELSE!!UPDATE: 12/31/2020They were able to respond to a BBB complaint, but not directly to me. That speaks to a lack of professionalism. They are still blind to see that their car salesman made a different deal and they failed to honor it or even try to rectify it. The $500 that was supposed to be sent to me never happened. SHOP SOMEWHERE ELSE!!*If they do actually reimburse my economic loss I will continue to be honest and update this review mentioning that.
Excellent service and great people.
My husband had his car detailed yesterday and his car looks better than it did when he bought it brand new. They did a wonderful job. If you need to have your car or truck detailed would highly recommendLarry Spacc GMC
Purchasing a vehicle on line from Larry Spacc GMC was rewarding experience. Of the dozen + vehicles Ive purchased from dealers, this hands down was the most helpful, friendly and customer-centric dealer. This purchase was on line from another state and the process was smoother than those close to me and in person. Other businesses could benefit from emulating Larry Spacc GMC. Thank you for a pleasurable, issue-free transaction!
Sales person was a ROOKIE and try to rip you off by offering 5k less then KBV on your trade In when other Chevy dealers offered $500-$1000 less then KBV. Also how can you value trade in only through pictures? But on the other side car was so dirty,tires were bald,sales person had his stuff all over the console.You don’t want to see 50k car in that shape when you are spending that much money.
Jake is awesome! He helped us get an amazing car in our price range. We even got to drive it home the same day! This was a great experience and the best place to buy a vehicle! Jake worked very hard to make this happen for us!
Amazing customer service. Super friendly. Highly recommend. I delt with Jake super nice guy
They are family owned and genuine and straight forward. Alison was extremely helpful and gave me an incredible price. She drove the vehicle about 3 hrs to where we live and the car was everything she stated it was. Definitely will be buying more cars here in the future!
We recently leased a vehicle from Larry Spacc GMC. Allison was great to work with. They gave us a very competitive quote during our first conversation and worked hard to get us the exact vehicle we wanted. We are from PA but Allison made it easy - we didnt have to do anything at all other than show up and pick up our new vehicle. This was our first lease and she was patient with all of our questions and kept in touch with us throughout the process but was never pushy. We would definitely go to them again when needed and recommend them to our friends and family.
Jake was great to work with! Told him my specifications and he searched for weeks until the perfect car came in, and once he did I drove the car home the same day! Didnt waste my time trying to sell me something that wouldnt work. So glad our friend recommended we go with Jake.
I had an awesome experience at Larry Spacc GMC. My salesman Frankie was amazing. He went above and beyond the call of duty on my behalf. I really needed a car in a hurry. I called Frankie on Thursday and he ensured that I was driving my vehicle the next day. Amazing!
The guys here are the best! We have been customers here for many many years. This purchase was fantastic. Jake and Dave went well above and beyond for me. They made sure that I purchased exactly what I wanted and worked very hard to get my payments where i needed them to be. I recommend that anyone who is looking for a vehicle come here and see Jake. Thank you to everyone at Larry Spacc GMC !
My husband and I worked with Jake. It all began with a simple phone call. Jake made sure that he had us approved and in a nice vehicle before we drove two hours to go see him. We left the same day and were in and in with in an hour in our new car. Everyone was very friendly, we even got to meet the owner. I would recommend that everyone go see Jake! He was wonderful, helpful and made sure our needs were met.
I recently purchased a new SUV from this dealership and I worked with Allison Spacc. I live in Ohio and I chose to work with this location because of the attitude Allison had when she called me. She was understanding of my not so great credit and she was patient with me being on the fence about purchasing a vehicle from another state without being able to test drive it. She even had the car delivered to me so that I knew what i was getting before I signed my paperwork. She sent me the VIN so I was able to research the car to put my mind at ease. I was able to send all of my documents via text. And she even had someone pick up my trade-in to take to the lot. She got me the note she promised and a great warranty. Allison called me to make sure I was happy with the vehicle and gave me her cell phone number. When Im in New York, I will definitely stop by Larry Spacc GMC to give her a big hug! Thank you Allison for helping me get the brand new car I wanted with no money down and without trying to force me into something else!
Found this dealership through Car Guru. The car I was interested in sold but Jake was phenomenal at listening to what we needed and could financially handle. My fiance and I drove over an hour because Jake helped us get approved for something better and was within our comfort zone. There were a few things that I wasnt happy about with my vehicle, mainly cosmetic and he was more than happy to take it in and have it touched up for me. Working with Jake and Dave in finance restored my faith in the car business, it was like dealing with friends. I would highly recommend Larry Spacc GMC and when Im ready for another new car, Ill definitely be returning!!!!
What a great experience! Jake found lots of options and worked with Dave to make a fantastic deal! We were able to drive away in one day, with our new vehicle, feeling completely confident that we had something absolutely perfect for our family! The entire Spacc family was around all day, and they were extremely kind as well! Everyone even helped to keep my 2 year old busy while mommy and daddy finished business, without making us feel like we probably shouldn’t have brought her! Thank you all so much!!!
We had an excellent experience with Jake Chelton. Very direct and quick transaction at a very fair price!
I had the pleasure to work with Frankie yesterday and he found me exactly what I wanted! I was in and out of the dealership in about an 1 1/2. I would recommend this dealership and this salesman to all my friends and family :) Great job Frankie it was a pleasure doing business with you and I will be back again when I buy my mom a vehicle.
I was just on the search for a mom-mobile. Frankie Beras at Larry Spacc helped me find the right vehicle for me. He was quick, kind, and helpful. Dave and Frankie were both great to work with! So excited about my new SUV.
Never had a more pleasant experience with a car dealership. Great service and the staff are especially friendly and really work for you to obtain what you’re looking for. I would highly recommend Jake - extremely personable and great salesman.
Old Car wouldnt pass inspection. Wasnt too sure if I could qualify for another car. drove on the lot just to look and within an hour i had my nice new car! amazing experience here. Would recommend to friends and family!
I usually find the entire car buying process painful... but the customer service when buying or leasing a car here is amazing. Allison drove a vehicle to my house for me to test drive...and then when I purchased one, also drove it to my house and we signed the paperwork at my dining room table! How often do you experience that at a dealership? All details of the sale were known in advance with no haggling, all questions asked were answered immediately. She went above and beyond!
I worked with Jake and he found me a great car that fit my budget! I highly recommend dealing with these guys. Even if your salesman isn’t in the office one of their colleagues are more than happy to Help you get the deal done! Thanks Jake and Dave!!!
Allison is great! I am very happy with the experience I had at Larry Spacc GMC. They helped me find the best car for me and I LOVE it! I would highly recommend.
I recently bought a vehicle here. I was very pleased with the service I received. Jake handled my transaction from start to finish. I found him to be professional, courteous and he explained everything in laymans terms that I could understand .I would highly recommend this dealership and a thank you to Jake for his service. Well done!
Jake helped us he was very helpful !! I’m super happy 😊
We were looking to add a 3rd vehicle for our family and considered leasing for the first time. We looked at many vehicles of all makes locally. After talking to Alison at Larry Spacc GMC, we felt confident in our decision on leasing a new 2019 GMC Terrain. We told her the color we wanted and our “must haves”—she was able to find us exactly what we wanted at $50 less a month than any dealer locally. We were worried because we reside in Pennsylvania and the dealership was 45 minutes away in New York. Alison took care of everything necessary and it was a very easy process. She was even willing to bring the vehicle to us. I can’t say enough about their excellent customer service, willingness to meet our needs, very easy to work with, knowledge of what to do for PA registration, etc. We highly recommend Larry Spacc GMC!
Dave and Jake made me feel like family, like weve known each other for decades. I told myself I was going home with a new car today. Larry Spacc GMC made sure that happened without making me feel pressured. I told them what I wanted, what I could afford and what I didnt want. They went to work and found exactly what I wanted without pressuring me into buying something I didnt want and couldnt afford, just to make a sale. I recommend Larry Spacc GMC to anyone looking for an inviting, laid back, honest car lot. I wont hesitate to buy another vehicle from them.
Jake was awesome. They were very friendly and helpful. Thank you. I am very pleased with my new car.
Adam Miller is the best sales rep. Ask for him
I just purchased my second vehicle with the help of Jake. He’s far surpassed my expectations in both of my transactions with the company. He’s helped me every step of the way when it came to building my credit and finding me the perfect car. When I thought there was no way in the world I could get a car loan he did everything in his power to make sure I could! I would highly recommend anyone looking for a vehicle to call Jake Chelton! He makes dreams come true.
The salesmen are phenomenal and are willing to work with you and get you what you want for the price you can afford (they deserve 5 stars), but the service end.. haven’t had such a good experience..
Great dealership. Jake drove all the way to Buffalo to pick me up. He has worked extremely hard to help me. These guys are the best. Go see Jake!
Bought a car from here recently, nothing but support from them! Had a couple issues on my end but they took care of everything. Even ended up getting up an amazing deal! Jake C. was awesome with showing deals and cars we liked with in our price range. Larry Spacc was great working magic with the banks and getting us approved at a great rate and payment. I recommend everyone to this dealer if you need a vehicle, and not just one you can afford but one you want.
Got the BEST DEAL EVER!Ask Jake Shelton ( one of the car dealers). We got into a truck. Ioriginally gave the dealership a rating of five. But watch what youre doing... Once we got our truck and got home we received seven notifications that they ran our credit. As you may guess many didnt approve. However, they offered us alternate offers the dealer ship did not tell authorizedus about. Please keep in mind I only authorized running my credit twice!. So if you check out a car here and if wantyou might want to go somewhere else, theyll run your credit until you cant go anywhere else.
3 years ago I went in to buy my first car!! Larry Spacc hook me up with a 2013 Ford Fiesta SE!! 3 years latter I decided to upgrade!! Luckily I had the best team helping to get me my new 2019 Hyundai Accent SE!! Thank you Larry Jr Thank you Alison and Thank you Dave!! For all the hard work you guys put into getting me my new car!! I appreciate it!! Once again I’m so thankful!! LARRY SPACC GMC is the place to go!! Check them out guys!!
JAKE is an awesome salesman stop by and see him. To the gentleman that worked with us with Jake is an awesome person to deal with to I believe he works with the financingWe traded our 1st car we purchased from them for our new vehicleSending 2 more customers your way to hopefully be able 2 help outI was very excited to get my new vehicle
Very professional operation very nice staff
I purchased a new truck from Allison who went above and beyond to get me the truck I was looking for and at a reasonable price. She provided outstanding customer service. Thanks again Allison!
Frankie was awsome and made my FIRST car buying experience as easy as it should be. Now Im a jeep owner!! Thanks Dave as well.
Jake was excellent to deal with. Got me in the truck I wanted at a payment that I wanted. He also drove to olean to deliver the truck to me. Defiantly has my business from here on out
I wish I could give more stars! This is the second time I have bought a truck from Jake. Both times the have taken great care of me. I wont buy trucks anywhere but Larry Spacc!!
I became in contact with Larry Spacc GMC through a program that they participated in through my work. I had just started the process of looking for cars as I needed to get out of my current lease due to mileage overage. Allison was so nice and helpful the whole process! I live in the North Towns and she would drive cars up to me to so I could test drive them over night....I FINALLY decided on one and she went above and beyond to get me the exact car that I wanted! Allison is the best and I feel like I made a friend along the way :-) I with no doubt recommend Larry Spacc....a great family owned business!!
Im beyond happy with the service Jake and Dave provided for me. They went above and beyond to get me in the car that I wanted at an AFFORDABLE price. I’m very satisfied with my new vehicle and the service they provided.
Frankie was great with us! He knew what we where looking for and didnt give up til we found it! Thank you Larry and Dave for also helping get the deal done!
I sent an app in over the internet. Jake called me back very fast. He worked to get me and my wife into a vehicle even though no one else could. He went way out of his way to make sure that we were taken care of. I will be sending everyone I know to see him. Thank you very much for all you have done to help me.
They work very hard to get what you want, great customer service, very friendly, and are very determined to help you out and make you happy. They have so many options for what you are looking for and your needs. I do recommend them if you are looking to buy a new vehicle!
Hands down the very best man for the job!!! He goes above and beyond the call of duty!!! I can not say enough great things About this man simply the best in the business!!! All of the employees there are awesome!!! They all will help you to the best of their abilities.
Great vehicles, great deals and even better customer service. Theyll put you in a vehicle you can afford and love. Highly recommended.
These guys are the best, Jake spent all day Saturday helping me find the perfect truck. He made sure that I had exactly what I needed because I use my truck for work, I will send everyone I know to see Jake and Dave. Thanks guys!!!!
Working with Frankie and the rest of the team was a real pleasure. Highly recommend doing business with Larry Spacc GMC.
Larry Spacc GMC is probably the fastest and friendliest experience I have ever had when it comes to buying a car, it has been awhile since i purchased a vehicle but they made me feel at home and the whole processes was super fast.A+ to everyone down at the store
Coming from a former employee-We all know at least one person that will tell you to never step foot into a Larry Spacc dealership. Listen to them. There’s a reason hundreds of people have the same terrible things to say about this place. The only people that leave good reviews are the people that haven’t dealt with this establishment for more than a few hours. Of course they’ll be good reviews! You got your car, that was the easy part.Larry and his putrid spawn have to be the most crooked duo to ever live. Even the bottom-of-the-barrel car salesmen they hire know how god awful they are. There’s a reason his employees (former and current) speak so badly about these two. All you have to do is say “Larry Spacc” in public and I can guarantee somebody will come up to you and tell you about a bad experience. Try it.I’m aware of ALL the local businesses that refuse to work with somebody as disgusting and dishonest as you. I’m aware of the contractor that took you to court and won against you and you refused to pay him. I’m aware of all your illegal business practices. I’m aware of how you treat your customers because you wanted all your salesmen to treat them just as badly.Your business is a joke. YOU are a joke.
I came to frankie with doubt in my mind about being able to get an auto loan and he told me to relax and that he and his team where going to make it happen and they really did! Now I have a new jeep that I am in love with! I most deff recommend frankie and the Larry spacc dealership if your in the market. I promise you wont regret it! Thanks frankie!
Allison has went above and beyond to help us out with getting in to a car that fits our needs. I am happy with my new Dodge journey. They all David,Larry and Allison thank you guys so much for everything
Alison was fantastic. She was able to locate the exact vehicle for which I was searching. No gimmics, no come ons, just a smooth negotiation. All paperwork and transfer was handled by her with ease. She is very professional and efficient. I would highly recommend asking for her. You will not be disappointed. I intend to definitely return.
Great place!! Id highly reccomend Frankie! Down to earth and straight forward!
Had a great experience here . Jeff our salesman knew I was I need of a different ride and he made it possible for my family to have a safe new ride . Beyond greatful that I was able to drive home in our new Kia. Thank you all that helped make this possible
Traveling back from Niagara Falls and our vehicle had a major issue with the side sensors that lead to deeper electrical issues. We made it to the Larry Spacc GMC Dealership. Alison made our unplanned visit there as pleasant as could be. We were unable to get our current vehicle fixed due to lack of parts from GM. So we decided to purchase a vehicle and be on our way to Michigan. Glad we had stopped at their dealership and the process was as smooth as could be. I would recommend them to anyone. Thank you to all who helped get us back on the road at Larry Spacc GMC and Alison.
Very professional, great deals! Frankie Beras went above and beyond to make sure all of our needs and concerns were taking care of right away, highly recommended!
Great customer service! Jake helped me out a ton and got me into an amazing truck!
Jake is a great person to work with for buying vehicles. They want you to write positive reviews but that is hard to do when they don’t do their jobs. I leased a 2018 GMC Elevation signed a contract had to comeback in and sign a new contract because there was wrong information on the first one. Now my girlfriend and I went and purchased a new vehicle and traded in her old one. The were to pay off the loan on the old vehicle, has not happened yet 45 days later after they received that vehicle in trade. Now I have been dinged with a late payment on my credit report dropping my credit score 51 point and my gf 49 points. I will be looking to deal with a different dealership in the future they will no longer get my business
I drove about 80 miles to look at a car. I had my heart set on a certain payment. Jake worked and worked to make it happen. Jake and Dave actually stayed over 3 and a half hours late on Saturday for me! I cant believe how hard they all worked for me, this was hands down my best car buying experience ever! Jake went above and beyond, they all did. Thank you all so much! You have earned a customer for life in me!
I heard a lot of bad things of this place but I didn’t listen cause sometimes ppl talk to much,soI buy a truck that I liked,it seen nice from the outside and was a good price at the time, as soon I bought it I took it to across the street to see if there’s something wrong that I can’t see, so they told me it has many bad parts,from shocks,wheel bearings, both catalytic converters were about to be done,so I brought them the estimate,Larry got really mad about it,the guy working in the service department was really nice and said they were gonna take care that,so I left my truck after 1 and a half week, (when they said it was gonna take 3 days)I finally went to pick up my truck,I ask about the service guy to know what they did and why took so long,the owner came up to me and told that they fired the service guy,(just like that),on top of that they told me that the only thing that they were able to fix was my shocks,couple days after I received a email recipe from my extended warranty that I got with the loan,so they didn’t fix it in the 30 days dealer warranty,they used my extended warranty to do so,plus it makes me think that they fired that poor guy for try to do the right thing,I mention him (Larry) what about the other parts and he told me he’s waiting for answer from the extended warranty to see if I’m covered in that,at this point I’m frustrated so I just want it fix, so I called the place every day for a week, next week finally told me that I’m not covered in that, not even the catalytic converters, and I’m 2 day past my 30 days of dealer warranty,so I’m here 6 months after with a 6 year loan, my check engine light on,air bag light on too and every time I take a pot hole the truck feels like is gonna fall apart.Thanks Larry Spacc
Thank you Frankie and the guys that went up and beyond to find what my husband and I were looking for.You guys are a great group of people to work with!!!!
Updated:Over the past week the Spacc dealership has been in contact with me and have gone the extra mile to resolve this issue/review. They have quickly refunded me the cost of the fob I bought from the Ford dealership and I returned the aftermarket fob that wasnt working. Im bumping up my review from 2 stars because of the effort put in by the marketing director that Ive been speaking with.This was one of the worst car buying experience of the 4 Ive had. We did a 24 hour test drive, but when we picked up the vehicle one of the tires was flat, there was no user manual, and they only had a key (no key fob with remote locks). Also, the windshield wiper spray didnt work. We really liked the car and they assured us that they would have the key fob, a user manual, (it was in their other shop), and would fix the leaking tire. We ended up agreeing to buy the car (it was a good price). When we went to pick up the car they said they couldnt find the key fob, but would surely mail it to us when they found it. If I hadnt driven 90 minutes to pick up the car I would have left then.They also never fixed the leaky tire; they did fix the windshield wiper sprayer, likely just so it passed inspection. After bugging them on the phone for literally 3 months (4-5 calls per week) they finally sent me a user manual, and a key fob. Unfortunately, I took the fob to a ford dealership and they informed me it was an aftermarket fob and they couldnt get it to program. I ended up buying an oem one and spending $230 to finally have a remote fob that worked.The only reason they are getting 2 stars instead of 1 is that the price was decent, and Dustin (one of the salesmen) communicated well during the 3 months of trying to get the fob and manual.Id steer clear of this dealership; if you do business with them dont trust any of their promises.
I had a great exsperience with jake Dave and larry. Thanks to all of them we moved forward on getting the best deal possible for me while staying in my budget. They really do a great job and made it happen not just once but for two vehicles. I would recomend this place to anyone who wants a hassle free environment.
There great people....Jake was great he worked with us til he got what we wanted and we could do the payments .....
Great service. easy in and out. Didnt give me and hassle. I knew what I wanted and they delivered!
After me hounding both the Lakewood and Dunkirk dealerships for a few months about the problem Ive been having with my 13 Subaru Forester not starting right up like it should with being newer, or not turning over at all. I finally got them to take it into the shop over an hour away from where I live. They supposedly looked it over and turned over the key 20 times in a few hours time and it didnt do what I claimed it does. Informed them that it needs to cool down since I dont drive it every day and never this long in one sitting, then they would see and I proceeded to mention that there were reports about vehicles the same make and model as mine having the same issue and it was the software not communicating properly with the engine (they fixed theres with a Subaru software update)..instead, they then tell me to turn it on every day and let it run for a little bit. Seriously. Thats exactly what they told me to do.They dont even deserve one star.