BETWEEN DESIREE AND AL LOPEZ, THIS EXPERIENCE HAS BEEN ONE OF THE BEST YET!IT WAS SO GOOD THAT I BROUGHT A FRIEND BACK THREE DAYS LATER TO PURCHASE A NEW VEHICLE! CANT SAY ENOUGH ABOUT THE TWO OF THEM. TO BE HONEST, EVERYONE IN THE PLACE WAS AMAZINGLY FRIENDLY AND OVERWHELMING HELPFUL!
Molly was absolutely fantastic to work with. She handled my veteran husband with such kindness and compassion. She heard what our family needs in a car and she came thru with the perfect car for us. I would recommend have recommend her to everyone we know. The rest of the staff was just as fantastic. They make you feel like family. Great Job guys at Tom Hesser Nissan. Thats is what buying a car is suppose to be like. Outstanding service. Thanks for making us family. 🇺🇸
I purchased a car from them on 8/16/21 with plans to come back the next night to sign my paperwork. Both nights after leaving the dealership, a hubcap fell off. After the first time, I told my sales person who assured me when I came back in that she had put in an order for a new set and would contact me when they came in.Two weeks later, no call. So I reach out. No response. I have reached out to her through mainly email so I have things in writing and once through phone and have never gotten a response. I even forwarded the email with all of my inquiries (once every week or two after the first two weeks of waiting) to the sales manager and still nothing.Not only that, but while I was there the sales person complained to us about a customer who made a complaint to her manager about not being followed up with after multiple attempts to reach someone.Other reviewers have had the same experience - by and large, this dealership wont respond to you if you need something after buying from them unless you are lucky enough to get the one or two really good sales people.If you have no questions and dont need anything from them after you buy the car, youre experience will probably be ok. Otherwise, save yourself the trouble and go elsewhere.
Great customer service, great pricing. Salesman listened to our wants and needs. Highly recommend. Felt no pressure to buy. Very happy with this dealership all around! From our salesman to our finance they treated us like family.
I called the service department and left many messages that remained unanswered about open recalls on my car as well as wanting to get my brakes replaced, so I decided to stop in after reading on their website that brake service didnt require an appointment. I was told that brakes DO require an appointment, and the recalls would (understandably) require an appointment as well. I made the appointment, and then on the day I dropped my car off early in the morning and wrote on the envelope that I wanted the brakes replaced, the recalls done, and a car inspection. I got a call saying that I would need to replace another part on my car that was related to but not covered under the recall which I agreed to, and the person confirmed that they had no issue adding the inspection on even though the original appointment was for the brakes and recalls only. They had my car the full day, and when I picked it up they went over the service that was performed, saying nothing about brakes. I asked if the brakes were done, and was told they didnt need to be replaced so they werent done. While I do appreciate they didnt replace something that didnt appear to need replacing, I specifically requested they be changed, and explained to the worker when I set up the appointment, because they squeak every single time I brake even though they are not worn, just cheap. When I explained this again, I was told that the technician was unable to duplicate the issue, but if it ever happens when Im driving I should come back for them to look at it and no appointment would be needed. Which is the exact opposite thing I was told when I drove it in a few weeks prior without an appointment. Very frustrated and unimpressed. Btw, as soon as I braked while still in the Nissan parking lot my brakes squeaked. I find it very hard to believe the technician was unable to hear any squeaking the whole time they had my car.
Chris R. guided us through the leasing process and streamlined it so that we had a new vehicle in about 2 hours. Kudos to Chris!
All the staff was so nice and professional Desiree and her manager get 5⭐⭐⭐⭐⭐
This was an excellent experience. We especially benefitted from the kindness and expertise of Chris and Albert. They were exceptionally helpful in every way.
Great place for service of my new Nissan! Free drinks and snacks while you wait, and you can watch them working on your car. Express service was fast too! No appointment needed!
Best experience ever buying/ leasing a car! Chris Rodriguez was my salesman. He was incredible. He was very personable, NOT pushy, listened to my needs and wants, very knowledgeable and took his time to explain each and every feature. Felt very comfortable and never felt pressured to add anything I didn’t want. I hope in 3 years when it’s time to turn in my lease Chris is still there!
I had a great experience with car salemen Chris and the finance man Mr. Lopez ( I forgot his first name) very professional and friendly. I totally recommend anyone to go here. Women or man you will be treated well. Thank you guys.
Molly was amazing. She wasnt pushy at all & listened to my needs. Exactly what I want in a sales person.
Great friendly staff, professional and efficient. I have bought many vehicles from Hessers group and will continue, they are just the best.
Always comfortable going to Tom header. Always feel I was given truthful answers and responses.. very professional
Tom Hesser Nissan has excellent technicians when comes to repair your vehicle, but nothing would be possible without a great advice....Thank you, Shaun Slayton, for OUSTANDING customer services!
My lease was coming to and end. I loved the new 2021 Rogue and talked with Chris in Sales. He was honest with me and told me to wait a few more months. I did just that and had the pleasure of speaking with Chris again. We set up some time and he had a vehicle ready for me. Of course, I changed my mind once seeing it and Chris went right with the punches and I ended up leaving with a beautiful 2021 Rogue.
I must be honest and say that Ive never been a fan taking my vehicle to the dealership whats the fear of pricey, but I found that the automotive representative and the service department very understanding and informative and Not only was the pricing Fair, I enjoyed the confidence in the quality of their work, now we feel that we like V.I.PS & will never take our 2018 Pathfinder Anywhere Else
I am glad to be back with Nissan. Molly Hall made the experience there at Tom Hesser a real pleasure. She’s knowledgeable, she was attentive and understood my needs and expectations when making my purchase. Molly is a real asset to the dealership.
I needed my car, leased from Tom Hesser Nissan, inspected. The service was quick, everything was explained clearly including that my car was exempt from the PA emissions test.I will definitely use the dealership service again.
Needed a state inspection and oil change and was serviced promptly using the express service.
Everyone was kind and so helpful in finding and transferring me to my new car. Molly was so knowledgeable and kind!
Excellent services. The gentleman that took care of me appeared very knowledgeable and answered all my questions. My only suggestion is...a car wash. In the winter months it would be very nice. Hesser BMW always washed my car and I feel that is above expectations. I appreciated it very much when the weather was cold.
Hi just purchased a vehicle from Chris Rodrigues today. Hes an excellent sales person. He explained everything in detail & showed me how everything works on my new vehicle. Great job Chris. Keep up the good work!!
Everyone was so friendly and helpful! I would send every single person here. Chris, Desiree, and Kayla are exceptional. I love my new Nissan!
Thank you Hesser Service Department. You did an awesome job replacing the rear bulbs on my Rogue on very short notice, and did not charge a fortune like some other local shops. A++ service, quick turnaround, and very reasonable pricing.
Went in for end of lease options. I met with Elle, who was very informative and knowledgeable about the car I test drove. She was fun and easy going, which made the process even better.
I’ve gotten three cars from here and I have been a very loyal customer. However, my car compressor was replaced two years ago and it’s broken again after it was replaced. They REFUSED to help and stated “too bad.” I will NEVER buy a car from here again after how they treated someone who has been a loyal car buyer from here.
Not bad if you have great credit and if you dont they will try their best to help you into a good vehicle to make you happy and meet your needs other than that do not loiter or hang out unless you intend to start to purchase
I bought a new car with Tom Hesser in 2017 (which was a struggle, the first salesman was so rude to me that I left; a different salesman reached out to me and took over the sale and he was really respectful and great to deal with). I always try to get my service done with them even though I live out of town. I always call at least a week ahead of time to ask to schedule my service (but they won’t make appointments for maintenance) and/or request a loaner so I can make it to other appointments while I’m in town. Normally they have stuck to the promise of providing a loaner since they are unable to make service appointments. However, they could not today and did not let me know they didn’t have a loaner. I asked if their shuttle service was running and as it turns out, it’s not a shuttle bus, it would be just one person driving you to a destination if they can. I asked if I could make an appointment since they did not have a loaner as promised and they said no. They said the business model makes more money if they do not take appointments. So though I wanted to trust and give them my business since I bought my car new from them, they are never on the same page as each other and they make promises they can’t keep. I’ve also experienced them cutting corners with their maintenance, such as not filling tires as their service list indicates they check and fill if needed.
Lisa was more than a pleasure to deal with. Upfront and fair. Thanks to the whole team.👍
This place is a joke! My car broke down and the earliest appointment i could get was 11 days out. So I schedule the appointment, was told to get the car towed and they’ll look at it if they have time before then. So I get it towed. I call about every other day, unable to get a hold of anyone, so i’ll leave a voicemail that’s not returned... I was able to speak with people in the sales department and explained that I’d like to possibly trade the car in or sell it outright, and asked them to get me a quote once the service department looks at my vehicle.Fast forward to the date of the appointment, which was scheduled for 10:00am. No phone calls, can’t get ahold of anyone and it’s 3:00pm now. So I have to drive down to the dealership, and I see my car in the lot, same place I left it 10 days before, except the hood is popped and it’s raining out. Awesome.I speak with a woman in the service department. She was nice, she explained that the sales department told them to not touch the car because they could get me to trade the car in. Are you kidding me!!!!???So I go to the sales department, find the sales manager (Mike, who is better than everyone else and doesn’t have to wear a mask) and ask what happened. He threw his coworkers under the bus, placing blame on the service department.I asked Mike if he could do anything for us. He said only if we buy a car.After leaving this joke of a dealership, they call me and give me a quote for a Nissan Rouge SV. Lol!!!Ken Pollock in Luzerne county gave me a better quote, treated me with respect, and wore a mask. Don’t make the same mistake I made and buy a car from these losers!-Marc Loretti
The staff, including Chris Rodrigues and Albert Lopez, made my purchase easier and stress-free. They went out of their way to meet me half-way with the price and found the car at another dealer with my desired auto color. I will definitely be a return customer!
Took a couple of tries for service to finally get my truck fixed but the staff was willing to listen to my concerns.
Went for inspection, passed easily. Got there on time and was taken care of Right away. Good service, everything explained in terms I understood 😃
I leased a new rogue sport to replace my sentra. The sales associate, Chris Rodrigues, was excellent. He spent time putting together numbers for me before I went to the dealership and then spent a great deal of time going over options with me. He was patient and professional.
Service department is the best I have ever dealt with.
From start to finish my visit for an oil change and tire rotation was handled in a timely manner.
I had routine service performed as well as an inspection. Your service team is always friendly and respectful. Nothing but positive things to say. Thank you.
Nice people, clean, and super service.
The techs here are great and so friendly.
Went here for a factory recall on my 2007 Xterra. Service department was prompt and courteous. Had some errands to run but they called me within a few hours to tell me the repairs were complete and I was all set. If the rest of the dealership is reflected by the service department this would be a wonderful place for prospective car buyers!
Molly and Justin were amazing! I went in for an oil change, and walked out with a new car!
Murano purchase was professional and efficient
It was a quick experience, as it is during covid time. So I just dropped off my vehicle, however I had an oil change and inspection. They also rotated tires and did a service check for free. They called with updates, and when it was finished. I believe my vehicle was there only 2 hrs. In and out.Very thorough and quick service. I last took it to another dealer, where I purchased from, and their prices seemed higher, and they were in a hurry to tell me what they did for free and how much they want to charge next time, also it was further away. Tom Hesser Nissan is a very convenient location, and close to my home as well. Shawn at the service desk was very nice and quick to share knowledge in reference to my vehicle as well as in general.
Always friendly. Always pretty quick(depends whats wrong and what time you get there, naturally). This dealership and service department have never let me down yet. Been with them since 2016.
My family and I have been taking our vehicles to Tom Hesser Nissan for service and repair for many years. The service manager Ron Stone has on many occurrences solved any problems I ever had. He and his assistants have always explained in detail, the options I have to get my issues solved. I have always been treated with respect and expediency. The vehicles are always repaired on time and as promised.The vehicles are returned to me washed and cleaned. We are extremely satisfied with Tom Hesser Nissan Service department.
Christopher and his team were very informative and efficient....making the time we were there pleasant...I would recommend all to see the beautiful vehicles at this lot...also it seems Nissan Engineers have thought of everything with the Murano. Impressive!
I will never take my vehicle here again. I was clearly upset about dropping my vehicle off a week before I was told it was going to be ready. I was told to rush my vehicle in because it sounded like a recall (which I was also doing research online and other cars had similar issues with recalls). Then I get called and they wanted to replace more unnecessary parts on my car, but couldn’t guarantee that it would fix my problem with the car. They then said they would have to replace more parts and they care would not be ready for another week. This is now week two and they said I would have to wait another. I was told we usually would give courtesy cars, but unfortunately they do not have any. So now I am out a car and paid over $500 for my car and they did not fix my issue. The service lady at the desk named Lisa was very rude I was clearly upset and she did not help the situation. She told me she had “other customers” on hold but she is dealing with me. As if I was not a customer. I felt very disappointed in this dealership and will never ever buy a Nissan again.
Was great got the deal I wanted
Fast, efficient service
Everyone was fantastic to deal with! Andy was helpful from the first second I walked through the door. He was friendly and confident and eager to ensure I got everything I was looking for in my new car. I appreciate the time he took helping me learn features of the new car and to make sure I was comfortable with everything about the car and the experience. I also appreciate him showing me through the service department, even though the service staff was off for the holiday. He was truly FANTASTIC!!
Great service and selection. Store did a great job.
I was looking to trade my car and purchase a Nissan. The car I was interested in that I saw online was sold as I went to look at it. The sales associate was extremely nice, and showed me other cars on the lot and asked what kind of features I was looking for. I ended up making a purchase.
I just bought a 2016 Cadillac Escalade Platinum from here and had a great experience. Molly made me a deal I couldnt walk away from. I drove 2 hours from New Jersey to pick up my new car, the staff was overall great at accommodating me. Thank you Molly!!!
Very helpful and they worked with what I had.
Recently, our Nissan Titan had major repairs done under warranty. The whole service staff performed exceptionally to identify the issues and repair the vehicle. Thanks for very positive experience.
Very good service . thank you .
The parts dept. Is on point.
Very professional, quick service for my Nissan. Nice, comfortable waiting room. Just might buy my next car here.
Chris Rodrigues gave exceptional customer service, and his knowledge, and expertise as a car salesman surpassed my expectations. I bought my new Altima from him. I plan to recommend Chris to my friends and family.
The place is always clean and everyone is friendlyAlways does a great job on my vehicle
Had my air conditioning fixed and when I came to pick it up it was still making noise! Had to make another appointment to get checked and I just bought the truck 3 months ago! Although I do understand that things happen so I’m willing to be patient!
Anne in sales was very friendly and helpful. she answered all my questions fully and is very knowledgeable.she walked me through the process explaining every detail including all the workings of the vehicle. she was extremely helpful making my experience stress free. i will definitely be in contact with her for all future purchases.
Even though the area was in the vivid turmoil, the staff got our emergency repair in and handled with a complete minimum of fuss and communicated progress along the way. Great experience. Thank you!
I have been going to this location since it 1st open and over the last yr. The customer service in the service department on Saturday has gotten much better. Joe is never to busy to give a quote. An the best prices.
Got oil change and was in and out very quick
Molly Hall, Kayla Kelly & Al Lopez were wonderful from start to finish! They made our car buying process very easy! They were all very knowledgeable and helpful with all of our questions! We love our new Rogue!
The customer service at Tom Hesser is always terrific. However, I was especially impressed by the attention to detail that was demonstrated by the young men washing my car. I would expect kids of their age to gloss over their tasks...free car wash...how much detail can be expected, after all. However, these kid did one hell of a job. I was impressed by their work ethic.
Kala was very helpful. She made my car buying experience the best ever. She is a great person to deal with.👍
Nothing could have been done any better. As always, everything is perfect and I love visiting the dealership. Erin is absolutely amazing in everything she does. I tend to bother her a lot and she’s always very professional about it. Exceptional service in every single department!
I dropped my car off Thursday 830am because the air wasnt working. They said they could not work on it until they checked with the warranty people. When we didnt hear anything by later that day we called ourselves and we were told no problem 100% covered. In the meantime we told tom hesser we wanted the work done either way. We called again on Friday and were given the run around about waiting to see if it was covered which we already k we it was and again reiterated that we wanted the work done either way. On Saturday they finally called and said it was covered.(no kidding we found that out Thursday) and they would order the part Monday. Are you kidding we were getting the work done either way and they still didnt even order the part 3 days later and now its the weekend. Our vacation was supposed to start Sunday we only got the rental are till Tuesday and they dont think it will be done by then.well it would have been if someone would have A called the warranty company and B ordered the parts. Last car I buy from there.
Service was great, my recall was taken care of along with a state inspection. Sean is always very professional and accommodating:
I went in for routine maintenance after work. When I got there, the service person took my car right in. He came out periodically to tell me what they were doing and how long it would take. The waiting area is very comfortable and I had a bottle of water while I waited.I had been procrastinating because I knew it needed service but I didnt have a big chunk of time to go in and wait. I was pleasantly surprised that I didnt wait long at all.The wash and vacuum is a bonus also. Thanks!
Just drove in because my windshield wiper was messed up and I knew I needed a new one. Service man said no need to pull your car into the garage...I can fix it right there in the drive through. He did. Now thats Service! No Wait and the stop didnt delay me from my appointed appointment at the shopping mall ! THANKS ONCE AGAIN FOR GREAT SERVICE!!!! (He offered me coffee from the waiting room .... but the service was so quick I declined the coffee.
Shaun, my service advisor, and Joe Marianelli, my service technician/ mechanic work together as a well oiled machine. Delivering on time every time.I’m always treated like family. I highly recommend the service team at Tom Hester Nissan!
So far so good. My Titan XD PR 5. Has not thrown another code. This was the last chance. If this did not go right I was going to dump this truck. I cannot have a truck that I cannot rust towing. Across the board Nissan dropped the ball with the XD. I would think the amount of warranty work that you put into these someone would have stepped up and addressed the quality and reliability issues. Its a shame to see them decline so rapidly. Hopefully the company wakes up soon and addresses their issues.
Mike Vacca was awesome! I went in wanting a certain size, 4 cylinder truck, he got me all the details and a quote to purchase. 1 day later, I was convinced by a family member to get a 4 wheel drive vehicle, so I went to Mike gave him the details, 2 days later, I drove away in my new Frontier! The guy is amazing and fast!
Everyone was so nice and helpful. The extra vacuum and wash is such a nice touch, as well as the tire rotation that was included with my oil change. Never had a dealership take care of me so well! Great job.
They we;re very professional and very fair. great customer service
I completely dreaded having to take the time to have my Rogue inspected and routine maintenance done. I was shocked at how quickly the work was completed! In and out in less than an hour! NO hard sells or unnecessary delays. My faith in dealership service departments has been restored.
I have been dealing with Tom Hesser Nissan for 9 years, and I couldnt ask for a better experience over those 9 years. In November of 2011 I bought a 2012 Versa through their salesman John. He was so nice when I walked in the door and really talked me through my very first car purchase experience. He wasnt harassing like some salesmen can be. I was happy to drive off the lot just days later in my beautiful new car.Over the 9 years I had my Versa, I brought it to the dealership to be serviced. Shawn is really an amazing and trustworthy guy. He stands out from the rest. I never feel cheated or lied to when I deal with the service department (specifically when I deal with Shawn, which is more often than not).I now am purchasing a new car, and my first choice is Tom Hesser Nissan. Once again, the process has been anything but stressful from them. I have been speaking on and off with Chris, and he has truly been going above and beyond to be as helpful as anyone could hope (especially in such uncertain times during this COVID pandemic). He promptly and enthusiastically answers all of my questions. Again, I dont feel harassed, and that my business is actually appreciated by the team as a whole.I dont typically write reviews, but I feel like the Tom Hesser Nissan dealership is worth my time. They deserve my review and I am happy to continue to do business with them. I look forward to leaving their lot in my new Rogue Sport.
Check in guy Shawn was great on the ball and friendly. Great to do business with. Thanks Shawn.
The whole team was fantastic. Extremely pleasant and knowledgeable. Car buying can be dreadful. Was not a bad experience at all
Service advisor was polite courteous and well mannered. he has extensive knowledge of vehicle operating systems. the vehicle was taken right in and issue was resolved.
Always excellent and so professional!
There isnt anything to complain about. I brought my Rogue in for an oil change and the service was done in a timely manner as I watched through the waiting area window. The people at the service counter were very kind and helpful. Ill be back!!
Good
Everyone in the store was very accommodating and hospitable to me. They explained everything and made sure I was very satisfied.
I stopped in for a oil change and met with a smile.! It took less then excepted plus I got a free car wash. great job !! plus my oil change didnt cost me a cent Tom J.
Very friendly and attentive to my needs. Informed me of some benefits not known andsaved me money!
If you consider your time valuable then dont waste your time here. I regret purchasing our new Nissan rogue from this dealership. From day one they have taken their sweet old time. When we found the car we wanted and asked for help the sales lady took multiple smoke breaks. It was a 4 hour process when we knew what we wanted and had our fussy baby with us... Then cancelling the extended warranty took about 2 months because no one would answer their phone /call back. One day I stopped in after leaving a message and found the finance guy just chatting with a college and ignoring his blinking voicemail button on his phone.. and no this wasnt even close to closing time.Now we had to get an oil change.. It was about a 3 hour wait bc apparently their phone call wouldnt go through and we were in the building waiting. . piss poor service. I wish we could take the car back and go to a different dealership... never again will we go there.
I always have a great experience when I need service.
Just bought my new car there and I couldnt be happier. Albert my sales rep was phenomenal and everyone there is so kind and upbeat. It was NOTHING like any other car dealership experience I had ever had. It was positive, everything was fully disclosed and they made sure I was completely satisfied with everything. From Kayla (also a sales rep) who found Albert to help me, to Ramone another rep who came to congratulate me on my new car, to Albert the finance manager who did all of the fine print with me I could not have had a better experience. Thank you for treating me so kindly but most of all thank you for being honest and real!
Went in to have an oil change and check to see where vibrating noise was coming from. Told them only happens when idling at stop sign/light in gear or prior to moving backwards in reverse. That the noise stopped once truck started to move. Ended up being a couple of missing clamps for the heat shield on the exhaust. No problem there. Had them replaced. Then the service sales woman tells me the vibration is coming from the spare tire that was on the truck. Mind you the spare is a regular tire just on a different style of rim (Factory rim). That it was chipping and had damaged side walls (ballooning) and that she was sure that I did not want it to blow out on me while going down the highway. Then offered to replace the tire with one from the shop. Of course at a cost. I told her to hold off as I did not have the matching rim (to go with the other 3 rims) I am a part time Uber driver and I check the vehicle for safety every Saturday morning including the tires. I never saw anything wrong with the tire. I replaced the spare tire this morning and the mechanic (who I know and trust) told me that there is nothing wrong with the spare tire. I am appalled that the service sales woman tried to use scare tactics to get me to have service that I did not need. I will never go to or recommend Tom Hesser Nissan for anything again. I am also not really happy with the Nissan Frontier Truck after having to replace both leaf springs after only 40,000 to 45,000 miles.
It was very easy to buy mostly online. Molly was very helpful and quick to respond. She was a pleasure to deal with.
Great people great service
We are very happy with the dealership, Molly Hall our sales rep as well as with our purchase of a 2020 Nissan Rogue sport sv.
Great service doing business with Tom Hesser Mike Wilson sales manager is a great person to help you out with any issues thats you have with your Nissan service department is also exceptional
Service department was great! Staff was friendly and took care of my car right away. Great job, thank you!