We needed less water during the pandemic, so we havent had a monthly delivery for some time. The other day, I realized that we were out of water in our church choir room. So I called Culligan Water of the Triangle and requested four bottles. I thought I might be a couple weeks before it arrived. But one of their wonderful delivery persons, Sean, heard someone in their office mention our need for water. Sean spoke up, said he knew exactly where were located, and I had four bottles of water the next day! Weve purchased water for our cooler from Culligan of the Triangle for years, and the service has been consistently excellent. Thank you, Sean!

Tony came and set up my water system. He explained it all to me and answered my questions knowledgeably and professionally. What a nice experience!

Have owned unit for 16+ years with zero problems. A quick look at our pipes going in (grey) and out (clear)of system will show how well Culligan water softners work! A gasket started a slow leak--Jason was quick to find and fix the problem. Amazing customer service and good people. Highly recommend

I moved to N.C. a year ago and my wife and I were concerned about water quality. We researched various companies and received price quotes. We chose Culligan Water of the Triangle to install a whole house system plus an osmosis filter system under the sink. We are very glad we chose them. The system operates flawlessly and their Platinum care saves me from lugging those bags of salt from the home improvement store. Culligan is the right choice for system and service.

Ray came out to test my water and recommend a system. He was great and very informative. Tony came out to install the system a couple of days later, and he was awesome. Very fast, efficient, and polite. I would absolutely recommend Culligan to anyone looking for a water treatment system.

Got my first Culligan system 23 years ago. Have had to reach out for service maybe 3 times since then. Always receive prompt and courteous service. Recently had to have conditioner replaced. Did so with high efficiency unit which will significantly reduce salt usage and at a competive price. Tony did an excellent job with the install, responsive to questions and informative. Even removed all components and placed crawl space liner underneath without question. Installed new salt bin(full) and threw in refurbish as well, nice surprise. Definetely recommend Ray, Jason, Tony and all the employees at Culligan of the Triangle.

Culligan Water has been delivering water to my job (Flexential) for over five years now and I can say they are one of the best companies around. Their services are reliable and we never run low on water. I would also like to shout out our technician Juan Delacruz who is always delivering us our water. He is very friendly and always does a quick job with delivering. Appreciate him and the company!

Great product. Please be patient with them as they are struggling as all of the service industry is these days with staff and material shortages.

I just had a very good conversation with Jason Lariez, he helped me with our account and made it very easy for me to understand what the issue was and now we are getting it resolved and getting the vendor paid for services due. Thanks again Jason for your help. I have called many times in the past and could not get a direct answer to my questions Jason has been very helpful.

Sean, our representative is great! He comes whether we are here or not and services our filtration system perfectly. He doesnt mind our dogs and they have gotten to where they like him too! Great service and prices.

We cannot recommend this company enough! Even with the craziness COVID has caused, they were able to come onsite, figure out what needed to be done, and have it done within a week. They went well out of their way to fix our water. Everyone at the company is great when it comes to communication and you never end up waiting on a phone call back. We specifically worked with Jason, but all of the employees were of high caliber. Definitely use Culligan of the Triangle for all your water needs.

Hopefully nothing goes wrong with your service or equipment years later. If so, good luck getting someone out to service.

Our delivery driver, Francisco, is great! He’s always kind, efficient and professional. However, I couldn’t always get a timely response from the manager. Overall, I’d give them 4 stars.

I see there are lots of 5-star reviews. Those who write such reviews may change their tune once they have a complaint or concern. I have had several concerns but all I got when I contacted the office--either by phone or by email--was an attitude of indifference or no reply. And outright unfriendliness. After having a leaking bottle damage a rug months ago, this week my water dispenser sprang a leak and leaked a large puddle onto the kitchen floor. I decided Id had enough. I emailed Culligan, explained what had happened and told them they could come and pick up the dispenser and the remaining water. Do you think I received a reply to the email? I did not. No apology for the damage or the inconvenience, no query as to how they might keep me as a customer, no information as to when the equipment would be removed. Nothing. The delivery guy did arrive the next morning to take everything away. I must say that the delivery guys have always been friendly and efficient. No complaints there (and thus, two stars). I like doing business with companies that at least attempt to cultivate good customer relations. Culligan of the Triangle does not. They seem to care not one whit whether youre a happy customer or not.

The product and service was good. I was a multi-site commercial customer for years. I went through the proper cancellation process and timing, but they still drafted my accounts even after being told they wouldn’t. Also, after speaking with the owner Ray multiple times, I have not gotten my refund. Like another recent review, I continue to get invoices for services I have long since cancelled. Choose another service company.

My experience with Culligan has been great. Sean comes on the scheduled days, keeps our system up and running well, answers any questions that we have, and leaves a helpful note on days that we cannot be there. We appreciate the good service. Keep it up.

Very happy with these folks and their services. Joey came out and tested our water. Walked through everything so we fully understood our water quality and options for equipment. Within 48 hrs our installer, Tony, was at the door and ready to get our equipment installed. He worked with us to determine the best location to place the equipment. The installation was done within a couple hours and we were on our way to better quality water. We have seen such a difference in our water! Thank you Culligan team!

Our water delivery experience with Juan D. was excellent. He called ahead to confirm preferred entry. He answered all our questions confidently and even assisted with loading full water bottle onto dispenser. Very professional and pleasant attitude.

We have been using Culligan Water of the Triangle for quite a while both at home and two different businesses. One of our businesses has been out of water for 3 weeks. I called Ray (Culligan GM) this morning and asked for a delivery today, which turns out to be an unreasonable expectation. Not only was water not delivered today, but I find out we have not had a delivery since April, yet Culligan charged me for May delivery service, and 3 bottles of water they did not deliver. As it turns out the delivery driver put a note that our office was closed, when if fact it was not closed. I was personally in the office along with my staff on the time and date the delivery was SKIPPED. Culligan Water of the Triangle does not have any customer service. Culligan did not leave a note, Culligan did not call and let us know we had been skipped. Yet Culligan auto drafted my account anyway. It is my fault as Ray told me, because I did not call and question the missed delivery, or call immediately when we ran out. I would advise any business that lets Culligan auto draft their account know that all a driver has to do is skip you and Culligan will still draft your account.

I have loved Culligan water for a long time now. I have nothing but great things to say and their employee Sean is such a rockstar. Hes always so kind and funny. I definitely enjoy his visits. Keep up the good work!!

Tony was absolutely super. He is a fantastic installer and excellent employee to have. Tony genuinely cares about customers and their water needs.

Best customer service of any water company Ive used (Durham office). Our delivery guy, Juan D., is superb. Every delivery is perfect, and when you call their office with a question, a terrific person in Durham answers (in English) and your problems are solved. This is a fantastic company!

If you are considering getting this for your home or business, buy today! I was nervous but decided to go forward with the purchase. Sean helped ease my fears and I am very thankful. He was very patient, kind and knowledgeable. It is such a convenience to have. Thanks Sean!

My experience with Culligan has been nothing short of wonderful. My service tech Sean is always personable and efficient! Highly recommend.

Everything went very smoothly, the delivery driver, Sean was very professional and informative. Based on the service I received, I would definitely recommend getting water delivered from this establishment again.

In addition to really liking Culligan water, pure and cold, delivery is reliable and cheerful. Its everything I hoped it would be. Im coming up on a year with this service. Juan Delacruz made todays delivery. Good man!

Great service, prompt and water feels great. Tony and Sean were professional and helpful

Everyone at Culligan is super nice! Ray is my best buddy! The delivery guys are awesome!

Sean the salt dude was awesome. Very friendly, helpful, and enthusiastic. Great service leads to repeat service!

I love Culigan water and I have the Best delivery guy Named Sean Ramirez...my dogs love water days(let tend to dislike delivery people.....hard working and every knowledge or will find a answer.....I hate when he’s not on my rouste.....

Everything has been great! They have been easy to work with and responsive. Especially our service tech Sean!

Juan D was punctual, very professional and courteous. Appreciate him!

We appreciate the consistent care that culligam provides through their service Agreement. Sean takes time to call ahead and make sure we are available for his arrival.

Sean went above and beyond today to make sure that my system would continue to work Optimally!

Sean R is an amazing tech always on time and super friendly and very informative if I have any questions.

We switched to Culligan for our water delivery,, over a year ago, and could not be more pleased with their service! They actually deliver on a regular schedule, something that our previous delivery service was not capable of. Also, a shout out to Juan, who is always so nice and cheerful, each & every delivery!!!

We depleted our supply of water early this month, but Juan D delivered the water for our office the very next day. He was prompt and courteous . . .even in the 90+ degree heat.

Excellent service and the equipment works great. Weve had it for 3 years to clear up my daughters eczema that was breaking out from being on community water. It worked great.

Absolutely horrible service. I tried canceling my service, and they refused to cancel it even AFTER I spoke with someone on the phone and emailed. They insisted that I email a specific email address to cancel. After I did that, they continued to bill me for a month of service that I never received, and every month they slap a late fee on it. There is over $100 in late fees for a service I never received and had canceled. I spoke to them on the phone, and they just dont care. Shady, shady business. Would give them zero stars if possible. Stay away!

Culligan of the Triangle has been servicing our water softener for many years. They are always on schedule and do a great job. Sean is our technician and works quickly and cleanly-- most of the time I dont even know that he is here. It is great to have a trusted service provider.

I had an issue with Culligan service but after contact with the company, the issue was resolved fairly.

The service was horrible.... I called them to send somebody out to look at a system that was in a house I bought. I told them I wanted a quote to fix it if it was not working. It took them months to get back to me. They had told me originally that there was no cost. When the service guy finally came out he said it would be north of $100 just to look at it. I went ahead and had him take a look. He told me it would cost 1K or more to fix (roughly double what a new system would cost). He never provided a formal quote. They were happy to bill me though. Because of this I bought a system elsewhere and will purchase salt etc elsewhere as well.

Francisco the delivery guy very kind and we love the culligan water

Culligan Water of the Triangle is INCREDIBLE! The best customer service ever. And the water is sourced locally and is absolutely the most perfect tasting water. Ray is our customer service guy and he is absolutely amazing. Culligan Water of the Triangle understands the golden rule.Update: 12/23/20--Seriously, Ive never seen such thoughtful and speedy service. Better than all of the rest. Thank you, Raphael, Jason and Ray!

My Culligan Gold works like a champ and our whole house water experiance has improved 100%Big shout out to my local tech Sean, very professional and knowledgeable

Having lived in places with the problems that hard water created, we decided to go with Culligan’s Platinum Plan to monitor our water. Sean, our technician, is here every month to take care of us. He comes by, going into the crawl space where our water is treated. He does his job and we usually don’t even know he’s here, except for the note he leaves for us. We trust Sean and Culligan of the Triangle to take good care of us.

Hey Culligan Man! ☎️We got a new water filtration system this morning and we can already tell a difference in our water pressure! 🚿We had the BEST Customer Service experience from our knowledgable Salesman (Joey Pierce) who really went over everything in detail to the awesome Technician (Francisco) who did the installation! He was prompt, worked so hard and did a great job installing everything we needed!🏆 👏We felt safe and secure in our home with social distancing, wearing masks, etc. 😷Thanks again Joey & Francisco! We are a HAPPY Customer and Happy New Year! 🎉Susan & Jay Meyer

We love our culligan water and our driver Sean is the best part

Juan D was very professional, and his delivery was smooth and quick.

Very pleased. Sean our technician is quick and efficient.

Francisco is always nice and very helpful when he delivers my water. Thank you culligan for hiring a great employee. Continue the great job you do on a daily basis.

The service received by Francisco was outstanding he was professional and answered all my questions. He was on time and worked quickly to update my water system and test it to ensure all is working properly. I rate him and the quality of his work as 5 star plus

Culligan Water of the Triangle does a fantastic job. Their staff is very friendly and knowledgeable. Our technician, Francisco, provides excellent service. He is very courteous and prompt. I highly recommend their products and services.

Juan D. Our new delivery guy was great.

I am on community water in a new home and needed a whole house water filtration system. Francisco was knowledgeable and friendly. Francisco explained the install before installation and demonstrated what I needed to know after install.I would recommend Culligan water of the Triangle to anyone.In addition, Jorge did a great job on the initial consultation.

Our service tech Sean came out for the first time today. He was extremely friendly and brought our dog a treat ;-) Also, Tony did our install and was pleasant to work with, very nice guy! Awesome customer service!

We love the great tasting water, and I really appreciate our technician Manny. When I forget to leave my bottles outside, he always rings my doorbell as a courtesy so I can give him my empty bottles. So helpful!

They came when they said they would come. The delivery guy, Manny was personable and accommodating. We used Culligan when we lived overseas so it was an easy decision to use them again. And the handles in the bottles were a bonus for us! :)

I have a whole-home Culligan water filtration system. The main reason I got it a year ago was because my water is acid: between 6.0 and 6.5 and I needed to have the pH adjusted. I recently noticed blue-green discoloration in my sinks, so I called and Francisco came out to my home and inspected the whole system. Because of the acid water, it is natural for deterioration of the unit to occur. And, in fact Francisco found some deterioration, replaced the parts, cleaned the contents of the filter (replacing the slurry to ensure that I have 100% useful agent), and made sure that everything was tested. In fact, Francisco deserves special commendation because he patiently took me through the entire testing process: comparing water before it is filtered with water after it is filtered. I saw that the unit took me from 5 grains hardness to soft water, and (more importantly) from 6.0-6.5 pH to 7.0-7.5 pH. Well done! Thanks Francisco! This is the reason I spend the money each month with Culligan. Service matters.

Jason was extremely helpful in getting my billing issues resolved! Thank you!

As always Francisco is prompt, professional and gets the job done in a minimal amount of time. Hes reliable and trustworthy and we can count on him to properly service our water system. We appreciate the continued level of service provided by Francisco. Keep up the good work and thanks again Culligan!Ruth Armstrong

I’ve had the service for about 6 months and it’s been great. They always come around the same time every month - and the delivery people are always polite. Francisco has delivered multiple times to me and he always goes above and beyond to make sure I have what I need. Highly recommend.

We have been getting water delivery from Culligan for months and we couldnt be happier with the service. Will is always on time and professional. Thank you!

Our office changed our service from Crystal Springs to Culligan a few years ago. It was the best decision we ever made. Awesome service and responsiveness! Friendly technicians, prompt arrivals and never any hassle with requests for additional deliveries or replacement of coolers (when needed). When our technician Manny came today it reminded me that I needed to post a review. Thanks Manny!

Great service. Sean

I have the pleasure of using Culligan for many years. Sean is my technician who is efficient, professional and knowledgeable and very patient in answering my questions and making sure I understand what he has said.My well water is very hard and I am thankful for the reliability and efficiency of Sean and Culligan.

I love Culligan Water. I like knowing it is safe and convenient. Manny or Will do a great job with our deliverey each month. He take pride in his work and ensuring that our bottles are safe and secure.

I am giving technician Sean a 5-star review for his always courteous and efficient service. He is a real asset to Culligan and I enjoy his visits to our house to deliver salt and check our water softener.

Our technician Francisco is prompt, considerate, professional, and always takes care of any issues our unit is having. Hes one of the friendliest customer service providers Ive met - we appreciate him!

We have a RO system from Culligan, installed 10+ years ago. The product itself seems good but customer service recently with this company was terrible. After a simple electronic inquiry about replacement filters, a Culligan rep shows up at our home unannounced and uninvited. We bought his filters, since he was there, and later learned we were charged a $104 service fee for the visit (in the past, we have purchased filters that were dropped off, paying only for the filters and not the visit). When I called to inquire about this invalid charge, the person answering the phone was rude. In total, I had to talk to 3 people and the end result is that we will return the filters at our expense to remove the service fee that Culligan charged us without substantiation. I will never do business with this company again.

Great service! Francisco serviced our water softener system. He did a great job adjusting the unit to the correct settings and refilling the brine tank with salt.

We love our Culligan water! Delivery is very easy and our technician (Francisco) is great. We’re very happy with Culligan!

We have been getting our water delivered from Culligan for 2 years now. Very pleased with their service!

I highly recommend this organization. I always receive prompt and courteous service from our Culligan man Sean. The softening system works great, so much better than tap water for your skin and appliances. You will not regret purchasing a system from these folks

Everyone was extremely professional & respectful. Jorge & Francisco did and incredible job. We couldn’t be happier with our results. I don’t know how we dealt with hard water for so long!!

Best possible home service from Francisco and Culligan.On time, organized, polite and efficient.Highest possible customer satisfaction.Thank you.

Sean is my technician, hes very friendly and kind. Hes very good examples when I asks him questions about my system.

Sean services our HearingLife in Smithfield location, and is always very friendly, professional, and knowledge when he stops by. We enjoy doing business with Culligan of the Triangle. (:

Francisco did a very good job. He refilled my salt and reset my system time. Awesome job Francisco!

Francisco was great. He was on time and was neat and cleaned up after he was done.

Culligans delivery service is always friendly and professional. We get 5-gallon drinking water and salt for our softener from them. Our delivery person, Sean, puts the salt directly into the softener which saves me multiple trips around and under the house with the heavy bags. Couldnt be happier!

As the winter is approaching, the Culligan technician came by, tested our water, and check over the water softener system to ensure it was working properly. Francisco was profesional and polite. I highly recommend Culligan’s Water softeners.

Sean has been taking care of my system for over a year. He’s friendly and courteous. I feel safe knowing my system is being properly maintained.

Great service! Friendly staff, highly recommend using Culligan for whatever your water needs are! Sean is AWESOME!

Francisco did an excellent job at fixing a problem my office experienced. I called the office, he showed up right away and resolved our issue. Five stars for Francisco👍🏾

Great service. Our tech Sean always shows up as promised and provides professional service, keeping our water system flowing. Highly recommended!

I had a new system put in on 1/17/2020 - Culligan Gold. The installer was Francisco & he did a great job. He was very easy to work with & explained a lot to me about this system. Now I just hope this system will cure all my hard water issues. Great experience so far.

Sean has been our technician for some time now. Always cheerful and courteous, he is a good listener, and follows through on requests. His knowledge of the system is welcome....I can count on him to answer any questions, or help with programming adjustments that may be needed. I keep Culligan service dates on our calendar, and look forward to his visits to help us maintain the best system performance.

Rafael is a super nice technician. Always has a nice personality. Good service and reliable.

We have a system installed by Culligan several years ago. We use their service for frequent checking and adding salt. Our technician, Sean, is always professional and pleasant. If he finds something that needs handling, he makes sure it is handled promptly. We are very pleased with the service we continue to receive from Culligan.

We are always happy doing business with Culligan Water. Our technicians name is Sean and he is fast, friendly, and knowledgeable! Its always a pleasure. :)

Francisco was so helpful! He was super courteous and solved the issue we were having with our drinking water unit right away!

Great experience, highly recommend!

Culligan has been with us for 15 plus years!! We have always felt that they have our backs! Sean is great, always on time and does good work!

Water tastes great and Francisco delivers the water! Always great service from him here at Lampe and Malphrus!

I have been using Culligan Water of the Triangle for over a decade and have been very pleased with the service. I have both a water softener and a water purification system. My technician, Sean, is very thorough and pleasant.

Rafael did an awesome job! He was super nice! Great job Rafael!

We can always rely on Culligan Water to keep us hidrated at the office! They are so friendly and professional when they deliver and always wearing a mask. Kuddos to our tecnhician Sean for a great service! 👏

Francisco did an excellent job and was very proficient with the delivery. Thank you

Service and quality of water was good. Business closed as of December 31, 2019 and the bottles were personally returned the first week of January 2020. A REFUND is due and was promised upon reconciling of the account. Several visits to their office and promises the check will mailed the next week still has not occurred. Now four (4) months later (April) still no refund check and Jason has not returned my calls. A complaint has been filed with the Better Business Bureau and court filing soon to be processed. BEWARE06-02-2020 Update to review - previous issues finally resolved, upgraded to four stars.