Come check out the people and options here. Under new ownership, so be sure to inquire about the products and services currently availableThe new owners are some of the greatest people youll find.They have some cool stuff on display, including some great complimentary products for your outdoor space!

They were very helpful getting my pool winterized, thank you Vicki.

Good pool supply place. Once built pools but do not now. Friendly people. Easy to get to on Guess Rd, about 4 miles from Costco.

STAY AWAY!! Used this store for almost 2 years, rude employees to begin with. I opened my pool this year, it was perfect. Took a water sample to B&G, they recommended I use a certain type of algaecide for preventive maintenance. They dont let you walk into the store, they meet you in the parking lot and bring you what they think you need.Went home and added the algaecide, within 24 hours my water was brown green. I did extensive research and consulted with other pool professionals who had been doing this for longer than B&G, everyone agreed that the algaecide reacted with my water.I use well water to fill the pool at the beginning of each season and to maintain levels throughout the season. If B&G would have correctly tested my water they would have seen the high levels of copper and iron and would have given me the correct algaecide - Aquaquad 60.After 3 months of dealing with this issue, I called B&G to inform them of what happened. Hopefully to help this not happen to other people. Barbara got on the phone with her nasty attitude and was determined that she knew what she was talking about and it was not the algaecide. Then proceeded to hang up on me!Ive been dealing with Poolside ever since and they have been absolutely wonderful! Come to find out, just about every instruction that was given to me at B&G was wrong.

It doesnt get any better than Barbara. Not only is she a spa chemical wizard, when I showed up with a bottle of cloudy (nasty) water, she was graceful and supportive as she took me to school on spa maintenance. Thank you!

I do not have enough positive words to say about Barbara and Greg. We had been working with them for about a year a half. They have open and closed our pool as well as tested our water for us. I never felt like they were overselling us on chemicals and have always been very helpful. Recently we had a major issue with our pool and they both went above and beyond to help us rectify the situation. We will be forever grateful to them. I would not hesitate to recommend any of their services!

Very helpful in sorting out problem with my pool.

We recently purchased our first pool from B & G. Jessica was very helpful in offering advice and guiding us through the process. Unfortunately due to family issues that came into play we had to call back to cancel our order. We were unsure of how this would work out, however,I can not say enough about the caring attitude Barbara showed toward our family. There was not even the slightest hesitation to work with us.Thank you! We look forward to ordering from B & G in the future.

All I can say is super nice people! They are very knowledgeable, always happy to help, and always happy! Definitely found my pool store!

Very nice pool shop! I do leak detection on pools and Charlotte NC (On Point Leak Detection) and had a job in Raleigh and was out of epoxy! Swung into B&G and they had just what I needed! Thank y’all!Be sure to say hello to steel 😃

The store is clean and well organized, and the staff is very friendly and knowledgeable. Their approach is to consult with you on what your pool needs are, so you don’t end up buying products or chemicals that are unnecessary. Their prices are fair and are better quality than what you will find at the big-box or home improvement stores. I highly recommend this store over other independent pool supply stores in Durham. They also have popcorn!

Not very helpful. I tried to get information about where they see maintenance issues related to pool installations. Jessica chose not to engage which is an indication of the type of service you might get if you use them. I would NOT recommend B&G Pools.

Everyone was very helpful with informing us on how to maintain an existing pool that came with our new home purchase! We loved the detailed printed report of the H2O sample we brought in! They never tried to sell us anything we didnt need!

Great people!

Friendly staff. Very knowledgeable. I was at my wits end when all the advice and almost $2,000 spent at another pool supply store didnt fix my pool issues. We made one trip to B & G and saw immediate improvement. Weve been coming here ever since.

Always helpful and cheerful!!!

POOR Customer service seems like they just want to go and drink a beer instead of helping their customers.

Very nice people and very informative! This is the first pool store Ive ever been in. I will return to this place as I continue to upgrade. Thank yall!

Excellent customer service! I drove quite a ways to buy products and I am more than pleased with the results! I am definitely going back.

Great place to buy pool or spa supplies...all employees are great, helpful and knowledgeable

Great. Alway friendly and best popcorn in town. NOT STALE. Have dealt with pool companies since 1988. B and G are tops

Best pool and spa service on the east coast.

Barbara was great - very helpful I have to drive from Chapel Hill, but its worth it to get knowledgeable friendly service.

Love this place. very helpful. PRO2A always have my business.

Great place for pool and hot tub supplies. Great customer service!!

If youre in the market for a hot tub, this is the only place to go. This is a family business that will treat you like family, that you will soon consider part of the family. The owners, Barbara and Greg, are the ones who bring the spa and then come and train you how to maintain it. B&G services the spas that they sell so you can be sure that they sell PDC spas because they believe PDC offers great quality and value and wont require much in the way of service. Youll notice the difference as soon as you walk into the store. Barbara doesnt try to up-sell: if anything, she points out how much quality and value there is in PDCs entry level line. We ended up choosing a spa from the mid-range, a Catalina. Hot tubs have really changed from the ones I have experienced at vacation houses. The PDC spas are truly therapeutic.

Best place to go for any of your swimming pool needs

Great customer service. In and out fast with exactly what I needed.

Always a pleasure to visit with these guys.

Only place I buy my pool supplies. Great people, always helpful

Fun and knowledgeable! Know what theyre doing!

Great place! Barbara and Greg are awesome!

Great staff, knowledgeable advice and great product selection.

Very friendly people this place is my go to when we need pool supplies

They are awesome with pool instructions to clean.

Very helpful and extremely nice people

Good customer service

Always friendly, very helpful.

Nice owner and staff

Great staff

Very kind