Tmobile Tuesday! Picked up free beCh towel. Download the app for free items and great savings! Discussed 2nd phone line with Adriana, super sweet!

Great reps in the store. Helped me pick a better plan that actually saved me monthly but had more features.

Been going there for like 5 yrs . Very happy with their service on me when I need .

There was no ring tone during incoming calls, the problem was repaired immediately. I was satisfied with the service that I received.

They charged my mother with a $53 bill for laminating a PLASTIC screen protector onto the face of her Adnroid phone. Even though she did not have insurance on it there is not plastic I know of for and Android that cost $53.00 and Im not happy at all about it. Im filing a complaint as we speak something very wrong is going on here???????

I stopped in to upgrade my phone and it was a moderately busy day. Four employees, all helping guests. They were attentive to everyone’s needs and never let the line of customers waiting distract them from giving consistent service.I would love to see the interior match that of some of the other locations. Having a state of the art interior and work space not only would improve the customer experience, but improve the teams performance. It would enhance their overall satisfaction when coming to work and improve productivity.

I will always shop at this Tmobile store! Marquis is absolutely amazing, friendly, patient and courteous with superb customer service! He made me and my daughters day by delivering the best customer service! Will always recommend my friends & family to frequent this particular store!

If I could give ZERO STARS I would! I bought the note 10+ for 1,000 dollars and the 300$ watch. Well, I had the items for less than a year and broke both at different dates. Both times, they denied fixing or replacing my devices, saying I had no insurance at the time. When in fact, I pay 280$ a month and have FULL COVERAGE on all my devices. Im fed up and been trying to get my stuff replaced for half a year now. I ended up buying the new Zphone because of it and dropped another 2,000$ on a phone and purchased a 200$ Tablet. Well.... im returning ALL ITEMS and switching companies. Ive dropped 4k on items at that store and not once have they helped me out or gave me any deals. Their loss!!! F T-Mobile!!!!!

Great experience! Marquis was very knowledgeable and helpful! He and Brittany were very pleasant! Highly recommend this location!

Marquis was excellent. Was very helpful and down to earth. Just a great pleasure working with the dyer t-mobile store. Will be coming back again.

They were awesome very quick

A little busy but great service with a smile

10 + stars going out to Jessica. You were, friendly, efficient and went above and beyond. My favorite cell store with my new favorite saleswoman ! You rock girl !!☆☆☆☆☆☆☆☆☆☆

Great service this morning. No pushy sales, just great at answering questions and helping make wise decisions :-).

Marquis has great customer service.

Like to say thank you for the good service and quickness got in and out in less then 1 hr...

Beware of the free accessories from this store they arent free. They add it into an installment plan and claim they give you the pricing as a bundle.

Jose is a great guy to work with. Extremely knowledgeable and helpful. If you need help with anything, especially an upgrade, he is a super awesome guy to deal with and I recommend chatting with him.

Britany was marvelous! She walked me though everything, gave me the possible deal for over 55 yrs. She is what every sales associate should strive to be.

Excellent customer service!

Brittany was great. The experience was pleasant and staff offered great vibes!

I want to thank Jessica and Jose for their amazing service! They were very knowledgeable of the products, friendly and fun to work with. They didnt hesitate to find me the best deal for my products I wanted! Great experience overall!!

Jose was awesome to work with! He has a sparkling personality and is very knowledgeable. Both he and his associate were extremely helpful and kind to me. I look forward to visiting this store again.

Jose is a real ppl person. Top of the line customer service Ive experienced since...never. Thanks for being patient with an old lady and taking time to explain everything. Every TMobile needs a Jose .

We walked in at the last minute before they closed and they still stayed over an hour late to take care of us. Very helpful and friendly service. Overall very knowledgeable about the phones, Jose made sure we got the best deal.

I came in to ask a quick question about my phone and the mobile rep Jose was excellent he helped me get a tablet for free with unlimited service on it for only $20 a month and he is very professional I recommend him

Jose is such a great salesman. He was able to explain the Note 10+ to me in detail. He also has good customer service skills. He should be considered for employee of the month.

I came in recently for an upgrade and the service was absolutely perfect! The T-Mobile rep- Adriana made the experience pleasant, speedy and smooth. I’ll definitely be coming back soon.

Jose was a great help and a great communicator, I purchased 2 phones and he made it as simple and efficient as possible, Thank you!!!✨

Jose was the best. He got my work phone and personal phone all set with a free tablet. His customer service etiquette was exceptional. He bought me coffee and toast while I waited. He rocks!!!!

Exceptional service from Jose! He took his time listened to me, answered every question thoroughly. Set up my upgrade, screen protector and everything else I needed! A+ Service

This t-mobile location always has excellent customer service. Its some what of a drive but its totally worth it!

I came over from sprint. Adriana was so helpful porting the phones and getting pin reset. The staff was amazing and very knowledgeable

Adriana was very helpful and patient. She was also good at multitasking. I was pleased with her service and her knowledge about the features of my new phone.

I want to say that the young man here Jose is incredible very professional and carries himself well. I appreciate his time as well as all the help and knowledge he informed me of thanks again to him

Excellent service. Great patience and attention to detail. We truly appreciate their help and would recommend friends and family to come to Jose and John for their new service at Dyer, Indiana...

Stopped in your T-Mobile store today Jose was very helpful took care of me quickly and efficiently appreciate everything you did

Always pleasant and they assistant you well.

This is by far one of the worst customer service experiences Ive ever had. The manger- Darryl, never called back as promised.Basically, my issue was the least of his worries.They even accidentally kept my phone the first time I came to return it. They had the phone I was trying to return for DAYS and never called me to let me know. Insane.I was told to come speak to the manager Darryl-So I made yet another trip to the Dyer store.Darryl said hed be reviewing the camera footage and giving me a call back.That never happened.A few days pass, I call back, and was told by another rep that Darryl had in fact reviewed the footage and would be calling me on Thursday (today) that- of course never happened. I really tried to give him the benefit of the doubt before I wrote a review.Luckily, I had called TMobile customer service already and had the issue looked into at the store in Highland- Which I highly recommend by the way. They took care of me fast, efficiently, and displayed great customer service. All of them. No way am I bashing T-Mobile.Just this particular store.Steer clear of the Dyer location if you can.

Service was great! Brittany was amazing as usual!

Jose was extremely helpful and very patient.I would recommend him highly.So appreciative of his help.

Jose was awesome! He was able to take care of everything I need last minute and work with my finances. Highly recommended!

Jose was a consummate professional. He was pleasant, encouraging, patient, and knowledgeable. I received Excellent service. I love this location!

I opened a new T-Mobile commercial account with this store 24 days ago. I purchased an I phone 7 and as soon as I left the store I found out that it does not ring when a call came in. After 5 visits to this store trying to fix the problem, I still had a no ringing phone. They found a solution though, if I spent 759.00 and bought an I phone 11 all my problems would be solved. So I had them give me a written estimate. Then I asked for a general manager name or corporate contact info. I was refused any info except that they ARE NOT T MOBILE. but a franchise. 14 day return policy and trued to tell me I have a contract with their store. I assured all 3 managers of the store working that day that i in fact had no contract with anyone except t mobile. Long story shortened, t mobile and apple found what they did to the phone. Problem 1 fixed. These people are RIPOFF EXPERTS. or so they think. Beware who you are dealing with behind these big CORPORATE CAMOFLAGE BANNERS

Jose was a great help stayed late to make sure everything was set up correctly. Strongly recommend them.

The guys in dyer,Jose and john were very informative and helpful. Will recommend to my friends. Thanks T mobile.

Yanin and the brittany are amazing sales people. They gave me extraordinary service and I left feeling so much better then I came. I got a note 10 and yanin was able to locate my phone quickly and professionally. I highly highly recommend this store all your t mobile .

Tim is great! He saved us on our monthly bill with an upgrade and kept us well entertained our entire time in the store. It is amazing when people are not only knowledgeable in their field but also with customer service. I have since returned to that store just so that I could work with Tim rather than go to a store closer to my home. I recommend this store and its employees to all.

Is was my first time getting a phone and Jose helped me with it and I had a really great time

The dynamic duo of Joses there the best around couldnt ask for better. Will come back for there service anytime

If I could give it negative Stars I would.... went in there with my oldest daughter and my granddaughter who are also on my plan and two of our phones had issues that we needed help with. Staff was very friendly except the gentleman who helped us with our phones named jair, my granddaughter is 13 years old decided to stand outside by the window instead of in the building and we were told by this man to please have her stuff going in and out of the door which was the first time she went out because it sends off an alarm. My daughter went out got her daughter brought her back in then her and my daughter because of his attitude decided to go sit in the car. My daughter came back in shortly after my granddaughter got out of the car and apparently had set off my car alarm and this gentleman said OH MY GOD SHES DOING IT AGAIN! I didnt realize she had set off my car alarm so my daughter turned off the car alarm my granddaughter came into the building. He hurried us out of this store fixing only one of the issues. I had to go back into the store to get the charging port he took out of one of the phones and did not give back and went back to the car. I didnt realize that he also kept my old SIM card because I purchased another one so I asked my daughter to run in and get it. This man met her at the door and asked her to hold on and he would get it she proceeded to go ahead and walk inside the store to get the SIM card but he actually expected her to stand outside where it was drizzling and wait for him to bring it to her. this man has real issues with children! my granddaughter was on her best behavior she was not running around she was not yelling she was not screaming she was not running in and out.... I will not go back into his store and if you do I had advised you leave your children at home because hes a real jerk!

Jose was great he was super helpful in helping me decide what phone best fits me and not pushy whatsoever I definitely recommend him at this location

Very helpful knowledgeable staff. Made my switch very smooth.

Yanin made the experience great with adding my brother and my mom and “that guy” Jose made my experience even better he gave me free pizza 💯 thanks T-Mobile in dyer for the wonderful experience

Great experience!! Jose & Adriana great people & great customer service! Really helpful! And Jose got me great promotions!!!!😊👍🏻

This tmobile store employees are extremely helpful and informative the manager I believe its spelled Yanin and her associate Jose took very good care of me and even got me a tablet for free . Thanks again Tmobile in Dyer

Jose did great with assisting me with my watch and my new iPhone!

Avoid this place unless you wanna take a three hour nap waiting for somebody to help you. Very understaffed and super slow customer service.

Great👍👌

Good place good people

Great customer service! Fast and thorough service from Jose.

Jose was awesome! I’ll be seeing him for my next phone!

Jose was super friendly and helpful! He got me to upgrade my phone after like three years, hahah!

Jose and Yanin are amazing, patient and everyone works great together. ❤️

Jose was the multi tasking man. If you ever need a great example of professional service come see Jose!

Friendly team with good product knowledge

Brittney was absolutely wonderful!! Thank you!

The staff here have no problem with lying to you, in oder to get a sale. They do this with confidence because they operate independently from the T-Mobile Corporation. In witch case they dont have to follow the same rules and procedures that T-Mobile customers are a custom to. Theres no one to hold there feet to the fire.

Wonderful job here at this locations maricela and josehe lped with setting up my sim card and also informed me of free tablet promos and helped me save a lot of money in the process great work guys thanks for my tablet

Nice staff! I got a great deal on a phone with accessories. I highly recommend this store.

Very nice, got to me quickly, nice music choice

Great friendly and helpful staff. Went in for an upgrade and they were able to show me my different options and saved me money on a new plan

Jose was great! He made sure we got the phone we wanted and even offered to go get it from a different store.

Jose, not me.. but the tmobile guy ... was great.. great job

I had excellent service and LaTrece was very helpful and knowledgeable. I love coming to this particular store because I always get great service from the T-Mobile crew

*Updated reviewI had a misunderstanding at the Dyer location T-Mobile last Weekend.I just received a phone call from the store Manager Daryl who rectified the situation with great respect and understanding.It was a learning experience for the store,ofcourse no business or person is always gonna get it right ln some situations.Learning and improving from this satisfied me enough to stay with them as a Carrier.There are much bigger problems in the World.My celluar service has been great withT-Mobile all over the U.S. and Ive learned theyre always working to get better.Its nice to see they actually do care about their customers.

Jose was super knowledgeable and very helpful!

So, I was trying to do a simple return on the Samsung galaxy note 7 and the staff on site wasnt able to figure out how to do the simple return. There was no Manger on site so staff was then communicating via text message with the Manger and even then they werent able to figure out the return process. I Was then asked if I could return the following day when the actual manager would be on site. My wife then returned the following day and there wasnt any staff on site at 11a.m. the time when store was supposed to be open she patiently waited for 15 min. and no one ever showed up. I then returned a third time the following day to this location because thats were I purchased the phone and the return had to be processed. The manager was now on site and once again he himself wasnt able to complete a simple return process. He then printed me a ups label and told me that I had to ship it back myself. I then called customer service and was told to go to a different location. I then went to the Merrillville location inside south lake mall and within 15 min they were able to figure it out and my return and refund was completed. Overall I give the dyer location a negative 10 rating and will never return to that location and will be doing all my purchases elsewhere.

Fast and quick sercice and got a free tablet as well

If I could rate 0 stars I would. My husband and I walked into the store eager to switch from sprint to tmobile. We were literally 1 of 3 people in the store. NO ONE EVER GREETED US.... We stood in line with no acknowledgment for 10 plus minutes and decided to just walk out... The guy behind the register took this mans information and told him to just come back in 30 minutes. Were going to head to the one in the St. John target where theyre eager for our money. DONT GO HERE IF YOU WANT TO WAIT FOREVER WITH HORRIBLE CUSTOMER SERVICE...

All the employees are very friendly and helpful. I highly recommend this location

When to turn in a phone coming off lease. They wanted to charge me the purchase price AND keep my phone unless I bought a new phone. I went to the Highland store dropped off the phone, was in and out in 5 minutes.

I went to this store about three weeks ago because my son had an issue with his screen, it would not respond to any touch, the store was busy, we decided to wait. As soon as we entered the store we got greeted which I appreciate that, we come from Sprint and trust me no one greet you there. Anyway we waited for our turn and a young lady with braids or something on her hair named Tanesha took care of us which first of all was not wearing uniform, she was very unprofessional, was very short and kind of rude, she wanted to send us to the Apple Store immediately after barely holding my sons phone which I understand, is under warranty, but at least try and see if you can do something about it. So I asked for the supervisor, so he came and took his time to listen to us very attentive, patient and made us feel appreciated, he took us to the counter, offered water and chairs. He opened our account and gave us several options, including me. This gentleman named Jair took his time, was on the phone with customer service for us, he was so good that upgraded my sons phone, mine, gave us a tablet for free and saved us money on our bill have us what I called a world class service . Jair literally saved the store from a bad bad review! I do feel they should train their employees or get rid of the ones that dont want to be there. Yes I will go there but to only deal with Jair the supervisor.

Very helpful and great customer service

Maisha was awesome and quick to complete the deal

They charge you a CSR fee if you purchase anything in store even if you dont get helped by one of the employees, that fee is not charged online. This location also adds the TMobile JUMP to your plan without asking you, after you leave, resulting in a higher bill.

Most of the staff is nice but since i have moved over to T mobile i have nothing but issues with the service i feel like you go in there and resolve nothing not to mention you pay way to much for The horrible service they provide the staff is very unfriendly when it comes to kids especially Jair had a attitude because my kids jumped proud on the floor mat by the door when no one was coming in and i was the last customer for the day not to mention they have lied to me added a jump plan on my account without my permission to do so plus told me i qualified for a free phone then charged me on my bill for the phone

Great customer service!

The worst customer service I have ever encountered and I was the only one in the store. The sales person was rude. He couldnt care less whether I stayed or left.I suggest going to the T-Mobile store in Highland, In.

You guys rock thanks Jose

Waited 20 mins, 2 people helping 1 customer, everyone else just chit chatting, they do not want your business. Go somewhere else. If I could give 0 stars thats what I would give. Go Somewhere else, save yourself the headache.

Great place, Jacob was awesome!!

Helpful, friendly staff!

It was great

Very friendly staff!

Ethnic workers

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