Loved the customer service and attention I received purchasing my truck. I didn’t even have to go in or miss work especially not waiting at the dealership for all that paperwork they do. It was all handled and my truck was delivered to me. What can be easier. Carlo Vara did an excellent job. I highly recommend!

The customer service representative was very friendly and polite. I dropped off my vehicle as they were opening, and she was very up beat and cordial.It did not take very long at all for the technician to finish with the oil change for a 3500 dually. I got the call it was done before lunch time. I can say that I was very pleasantly surprised.

Im not used to having to ask for updates on maintenance, especially when the service takes over 3 hours. Additionally, I brought up a slow air leak in one of my tires, the service rep told me they did not find anything. I had to bring the truck back and they found a nail, needs more attention to detail, especially when a customer points to an ongoing issue.

I’ve never had problems. But these last visit was very unsatisfactory. Had an appointment at 9, should up a little early and my vehicle was t ready till almost 11:30. I understand vehicles were ahead of me but almost a 4 hour wait was very unacceptable.

Hi well now I can say finally I’m happy about the job Brown Chevroet performed in my car I’m really satisfied they did a great job in my car and I can say they always do god job in my car thank you against

The dealership was awesome. I drove from San Antonio to pick up my C8. They treated me amazing from start to finish. Even picked my brother and I since we traveled from out of town. I’ll be back to get the z06 don’t forget about your friends in San Antonio! #brooksbrothers. Thanks again!!!!

Truck was taken in for an oil change a week prior, tech observed noise coming from the front brakes which I also thought was unusual for a new vehicle. Stephanie suggested the truck come back for a thorough inspection.

Incompetent staff. Went in due to a check engine light at an 8:00 AM appointment, by 5:00 PM, staff still could not tell me what was wrong with the vehicle. I was told to leave it overnight, without even being accommodated with a loaner vehicle. The following day, I had to continuously call for updates on my vehicle since I was not getting called by staff, even after being promised to be updated by certain times. When I asked what the diagnostic test said was wrong with my vehicle, I was told it takes days to run a diagnostics test. I was in the month prior for the same thing and was in and out in an hour. Also, for some reason staff believed I needed an oil change even though the vehicle had over 40 percent oil. Staff then tried to say oil changes are recommended at 60%, which is simply not true. I hate coming here but unfortunately I dont have a choice.

Very helpfull guys and the youn guy Ricardo Sanchez that helped me he is so lovely. Evryone gives you a big smile.

Pilo Ruiz went beyond to assist me with anything and everything. He made car buying easy for me.

Their salesman, Mr. Bryant, was both professional and helpful throug out all of our interactions. This is only my 3rd vehicle Ive ever purchased, however, this location and brand are likely to stay on my recommended list and favorite places to do business at for a long long time.

Thank you so much for taking care of me and my vehicles. Lydia was very attentive. The gentleman that helped me out was also very attentive at the service department. Overall great experience and I felt very confident in the work as well.

We were very satisfied with dealership. Omar was great to deal with. We are out of state buyers which meant a fly and drive for us. Our car was delivered as promised to our hotel.

Bad customer service I bought car from a great salesman but the service department are TERRIBLE! They never have a borrower car so if your vehicle decides to have a malfunction make sure to ask your vehicle to malfunction within time so maybe maybe they have a borrower car! Oh and waiting on a shuttle car to take you home good luck with that they don’t think about your schedule..

I did not see any items such as tire rotation, checking of other engine parts or any other inspection done on my truck like its usually done on it when i take it for an oil change or did i miss that on the receipt?

Excellent work my salesman Pilo did.

Very helpful! They took me in on short notice due to a cancellation, and my vehicle as ready sooner than i expected!! Great Customer Service.

Quick in and out oil change and great service thank you Juan

Great customer service at the service desk, andVery profesional technical team, we are very pleased whit this visit to brown chevrolet

Dealership is full of bad practices.Bought a truck online1.) Sent dirty with no interior or exterior clean2.) Sent with a damaged windshield and was told “it happened en route to drop off” when it was already poorly filled.3.) Salesmen and GM lied unfortunately about sending floor mats which were missing on the truck and sent me screenshots of other customers info instead of purchasing the ones promised in writing.4.) Been 4 months and haven’t sent out the plates to me.5.) Description of car being flawless was untrue and maintenance not performed.I strongly advise avoiding this dealership.

Very good place to go get your inspection. Very kind and helpfull workers.

I enjoyed doing business with you all i certainly would referr you all thank you very much

Pretty fast service Satisfied

I am very satisfied with services provided. I was kept informed of work done on my vehicle at all times.

It was great the salesman was a great guy he treated us right he asked us if we had any questions and if we need anything else just to let him know

I have been extremely satisfied with every interaction I’ve had since I walked in to buy my vehicle

Great buying experience. No pressure.

Very pleased that they worked hard to find the problem I had with my truck. Everyone else gave up.

Excellent customer serviceEverybody very nice and friendly.Thank you.....keep it that way!!!!

Service requested was not performed and the part that was supposedly replaced on the window worked for 2 days only. The Sales Team is excellent but the service department is horrible. The Truck was purchased in July 2020 and has been to the service department at least 3 times already, the process to get things fixed is too long. We have to travel 45 minutes to and from each time we have to take the truck in. Aside from all this the service advisor was overheard talking about us. Very dissapointed, although I will add that we did recieve a call from the General Manager so hopefully there will be some changes in the way they handle and treat their customers at the service department.*** 11/03/2020 Update, Vehicle was taken back for its regular service maintenance and the window issue was addressed. Brown Chevrolet GM has reached out and they will be making things right, I am very pleased that our concerns were quickly addressed and issues are going to be fixed.

Great service. Got my car back when they said I would.

A disgrace to the GMC brand. If this is how all GMC dealerships operates, I will dispose my Chevy truck and never buy a GMC product ever again. Very poor customer service.

They treat you very good when you are going to buy a vehicle but when you have issues with the vehicle they try to get anything they can to wash their hands . Will be taking my business somewhere else . Im not the first this happened to, they have done it to others too . Raising your voice at a customer is really unprofessional.

Everything went great, service was exceptional, staff was professional.

It was a positive experience and the salesman was patient and respectful.

Very friendly service

Great place to buy a vehicle.

Bad service, was told auto parts would open at 7am waited till 8am an still no one to help me w parts ...asked several times if i would be needing extra parts was told no when I took the part to mechanic was told there was an additional part missing ..luckily i had a picture of correct part id it werent for that i would have taken the wrong part! These people have been here for years an dont give additional info or offer parts

We got approved for a vehicle, when we got there they said that vehicle was sold to another person. They tried to sell us another exactly like that one but with more miles, a bit more banged up, and more expensive. It was going to be $5,000 plus...

Careful, service area is a scam. They make you order parts that you dont need to repair and then tell you that its not covered by your warranty. Im glad a catched .

Took time to look for what we needed and gave us many options. At the end, came through with great vehicle and most important great price.

Very fast n professional

I saw a new truck online that I liked. It was marked $10k below sticker price so I sent the dealership an email stating I liked the truck. The dealer sent me an email back with the truck info and it included the marked down sticker price and the VIN to the exact truck I liked. I filled out a credit report online like the sales guy asked me to because I lived 2 hours away from the dealership. The next day I looked at the truck online again and the price was marked up $10k. When I spoke with the manager he stated “the truck I liked was not discounted because it had a lift and other options the standard truck didn’t.” I told him I saw the truck online and the dealership even sent me an email with the exact truck and vin number marked down. This manager lied to me over the phone and that speaks a lot about this place. If you want to buy a vehicle from honest people, don’t go to this dealership!

They sold me a car with a bad engine and hid the details. Also impossible to get my plates from.

Very good service

Always with good customer service.

Called for a price, get there and they wanted to charge me more. Manager was rude, this is why we bought our GMC in Austin the people here act like they’re doing u a favor, ridiculous!

I askes for technician to check out a weird noise coming from under car and they fixed it too. Even if it I just went in for an oil change.

Took a long time to get lps

The salesman service was exceptional but when I call for service the car receptionist very lack of professionalism.

The experience was amazingly great! Thanks for all the help and hard work to make this car buying experience a reality. I love my new truck and I am so grateful that Brown did everything to make this happen. Also, thanks for staying after closing time to make sure this deal went through. Great people at Brown Chevrolet in Eagle Pass!

Beware of hidden charges...

Worse service ever!! Had us stringing along for 5 days without answering any of our questions and got no where would never go back to try to get anything from them!!! Never got to talk to the same sales person had us jumping back and forth between different people asking the same questions over and over again just to get nowhere. It was the worse experience ever!!!!

Excellent service

If I could give this place a lesser rating I would. I’ve called for two weeks straight to schedule an appointment to have my oil changed and either no one answers or someone answers and directs to me to the service department then no one answers there. I’ve left my name and number four times and have yet to hear back from them. Would not recommend at all! First and last time I ever buy a car from this place.

Good people, always willing to help you, very knowledgeable

Reason Im giving 1 is no Zero, very bad and misleading sales especially that AURELIO, no knowledge, no phone answers, no massage responder just a very bad unorganized operation, the worst ever.

I went to my appointment, I took her because they did a job that I needed to fix about injectors, they handed me my truck another day, I went to del Rio tx to run my pick up and I imagine they turned off the alarm, why, when I arrived to a store in del Rio tx, I put the alarm and the alarm did not work (not a sound), . so I talked and told them what was happening, they told me to bring it, but I told them that I was in del Río tx and I made an appointment for day 01/13/2020 and I took it that day and I They said it was fine. and I really was not satisfied but what am I going to do, if there is the right place to take my pick up.Im sorry to put this here but is like a complain

Friendly, greeted with respect, job was done within 1hr

My friend has been having issues with this dealership for over two months. He purchased a vehicle in the beginning of January and is yet to receive it. He has been given the runaround every time he demands answers (keep in mind he is now obligated to make payments on a truck he doesnt even have). There is a reason why ANCIRA has been in Eagle Pass forever with no issues. I recommended a lawyer to my friend and hopefully this dealership takes the necessary steps to get this resolved. I also hope all the people involved in this mess are either reprimanded or properly trained so this doesnt happen again.

Good service and friendly staff.

Do not buy a used vehicle from this dealership. We purchased a 2014 Nissan Sentra in great condition, but the car’s interior had not been cleaned from the previous owner. We were assured that it would be. A few days later, they delivered the car to us with no gas, a busted A/C and a filthy interior - food and trash in the door panels and in between the seats, dirt stains on the seats, sticky stuff in the cup holders - basically how the previous owner left the car...unacceptable.I called the dealership and spoke to Sal, who assured me that they would take care of the car if we took it back to them. We took the car back at 10am on a Saturday and waiting until 6pm. We got the car back and everything looked good at first, however, there was still food and trash in between the seats. I didn’t even bother calling back because I don’t have time to deal with unprofessionalism. Whatever you do, do not buy a used car here.

Watch out they will low ball you on Blue Book price! If you go to Kelly Blue book and fill all your vehicles info in it you will get a Kelley Blue Book Instant Cash Offer now offer may be adjusted after the dealer inspection if it differs from your online assessment of your vehicles condition.Check understand that but when they offer you $5K less then what the blue books says and worse $1,000 less then the lowest sell price says then ask for $4k+ more then the blue book says for there vehicle they are selling to me that is just being unfair!Now they can do this its there right to try to make money and how they run there company is up to them I have no problem with that! Just like I have a right to take my money to someone else! If you go see these guys make sure you print out the lowest price Blue book says you should take and they will not know what to say like they did with me!

Was treated really well. Gave me a good deal with the vehicle I bought.

Worry free

These people are absolutely the greatest very nice and our salesman Oscar absolutely professional answered every question and most of all delivered on his promises were driving a new 2019 equinaux THANKS Oscar for your hard work patience and honesty 👍👍😀

Do Not leave your vehicle here for service. 3 months later and no one knows what was going on with my vehicle and because I was upset about it, it is no longer covered under warranty.

Took too long

The wait was long, but they kept me updated and informed of what was going on. At the end they advised me of what issues my vehicle had and needed attention.

So I purchased a pickup truck more than 3 weeks ago and I am yet to receive it. I was told by our salesman that I would be receiving my truck within 3 business days. Its now past 19 days and still dont have my truck. The communication is terrible, everytime I call the dealership neither the GM or managers are available to speak to. I have gone to the dealership twice and I always get told that I will be getting answers in a few days, but when my call isnt answered I go back and get the same answer. They all keep blaming the manufacture or the lack of fleet. Oscar our salesman was great he is just doing his job but the problem are his supervisors. It is clear, if you dont have a vehicle in your inventory do not sell it. Luckily, my lawyer is aware of everything and if I dont receive my truck this week there is a possibility for legal action.

The service department was very accommodating, even though, I had no appointment they were able to provide me with excellent service.

Unethical sales tactics at this dealership. I recently purchased a vehicle from this dealership and it was a big mistake. I spoke with a salesman there and told him to check my credit with only two banks and now I have five hard inquiries on my report 🤦‍♂️ At closing I we were offered more like pressured into buying extra warranties but declined several times. He still added a warranty for over 3,000 dollars and lied 🤥 to us about it. 👎👎👎👎👎

They are okay but can cause stress on the client

Very friendly and good deals

Only thing that I dont like about the dealership is the paste of the service like oil changes it should have an Express oil and lube service, every time I schedule for oil change theyll have to schedule me in three or four days before getting serviced..... other than that I think everything else is good

Got there to get a oil change it was done quickly fast service just the way i like it😘

Maybe you could find the perfect vehicle for you :)

Great customer serviceThank you at front deskJesse. and all the service department .

Purchase a truck

Excellent oil change auto service, but need to set ur appointment head of time!!

I scheduled an appointment for an oil change @ 1pm & they didnt finish until 4pm. The last time I had scheduled an oil change I waited 5 hrs.

Great experience at brown eagle pass, got the truck that I want at a decent price with no hassles and gimmicks, salesman Ray and sales manager Andy Vasquez were great treatment me and my family with respect, would recommend to all my family and friends! 👍

Service was completed before I expected.

It was great., pleasant visit good customer service. I just didnt get the vehicle I wanted 😰😳

Convenient location as soon as you come into town

Took my truck for a replacement part and service replaced the part and my truck is still doing the same thing... Mechanics there suck!

I always take my business to Mexico and they usually have my automobile ready in a fue hours but here they take about a week even if you have an appointment so good luck if you dont have an extra car.

Extremely good service

Worst service ever, I got my Buick 2017 on August 2017 and my battery died in less than two years. Call to see if the warranty will cover it and it did but they did not have a loaner car and it was going to take more than two days. Really? How come they don’t have a car if i see the dealership full of cars?!! So, if you get a vehicle and you work or you depend on your vehicle, forget it don’t even do business with them.

Great customer service

Attentive and friendly staff

Helped me out getting me into a new ride

No business, insecure

Great place

Very nice people

Helpful staff

Great service

Good

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