Incompetence is the word. I never complain about anything. Yet, this crew never ceases to amaze me. Ask a basic question and they have a ridiculous response or pass the riddle on to someone else. Final straw..., I get a floor model and they are not even willing to acknowledge that there should be a SMALL discount. The product was dusty and incomplete. Sorry guys, I guess this pandemic has taken a toll on all decent workers.

Mostly broken junk, bad accessories, it would be a great building to open a building materials store. The incompetence of the staff is truly just Lazy

Like meridian store seem to have a good supply when I need it

We spend ALOT of time and $$ in the paint department. Normally we get good service and the experience is as good as can be expected for a paint dept. Cant say that when BRITTANY is working. NEVER have had a good interaction with her. She is always yapping and running her mouth to co-workers how everyone and everybody else does everything wrong, keeping customers waiting and waiting. Complaining about and running down the products she sells. She will not even take the bit of time to dry the fingertip sample om the top of the can. And when asked to do it she acts like shes been asked to skip her break. I dont appreciate getting paint on my hands or clothes when loading the paint into my vehicle. Additionally, the paint needs to be dry to confirm the correct color match. Just doing the bare minimum requirements is pretty lousy not only in customer service but at any job. I dont see her advancing anywhere. I understand employers are shortstaffed but she is substandard at best. Shes a lazy, lazy girl who takes zero pride in her work.

I had to get window blinds. The team member helped with 9 different sizes. Kimberly at the check out was very helpful and friendly. Had a great experience at Home Depot.

Returned a large item. Staff took item out of my car since it was heavy. Next thing I knew I had my refund. No hassles. Customer service staff are awesome.

Hailey was the face of Home Depot for me today in the customer service department and she excells at her job. I thought you should know. Thanks, Handy Vance

Good prices. Went for micro and found one on sale. Had a worker help us. Good customer service.

This HD is a great place to go to buy nearly whatever you need. The staff was knowledgeable and helpful. Because of such wide inventory its tough leave without buying more than you came for... lol9

Frustrating experience this morning. Asking a representative in the appliance section to call someone to lighting seemed to put the gal working out. The rudness of the representative was unacceptable. Torrez did arrive, was honest that he didnt know much about lighting but in the end went and found someone to get us the answers we needed. Thank you Torrez for going above and beyond. I will look elsewhere for appliances at this time.

This Home Depot decided to offer a 10% discount to all veterans. The only Home Depot that I know that does that. The others only offer the discount on a national military holiday

Dr Jimz Huma-Iron is excellent for your lawn here in Idaho. You wont be dissatisfied.

Good store one of my items was randomly in something they called the rt lane or race track and it made me run around the entire store looking for this item and that was a bit unconvinite especially since it wasnt even in the race track.

Was told as we were picking up an order that not getting everything that we ordered and drove 10 miles to get wasnt too bad. Nothing offered, just was kind enough to give me back the money for what they didnt have. Absolute trash customer service.

I was so pleasantly surprised that on a Saturday in the middle of the day how many associates were around to help so many people that were shopping. Home Depot is a great DIY headquarters! Keep up the great work! I will definitely be back and recommend my friends and neighbors do the same!!!

Really enjoy this HD. Friendly staff and clean store. Easy to find items, good garden selection and fast check out.

Nice people but very slow to assist you

Helpful staff. Great customer service

What use to be a great store has regressed into a farce of a home improvement store… it’s 4 more miles to Lowe’s but I can find what I need and get help if I need it and be back home far sooner then if I had went to the Home Depot. Help in departments is sparse, inventory is often limited at this location and the pro desk is overwhelmed with demands. Management will have 5 people at customer service standing around with nothing to do and often only one clerk at checkout so your forced to use self checkout.

BEEN A WONDERFUL STORE SINCE THE BEGINNING, HAS IT ALL! CANT SAY ANYMORE, ITS BEEN GREAT, WONDERFUL STAFF.

Placed a curbside pickup order for approx. $400 and was notified a couple hours later that they did not have stock for these items so they would have to cancel them. These items are for my job doing roadside assistance, I can not go one single day without them. Now I have to wait 3-5 business days for a refund to be able to purchase the equipment again. Im losing out on 3-5 business days worth of work now and am losing money.

Andrew was the best! Pulled down the gazebo took it through checkout and loaded it. Awesome visit!

Bad customer service. Non-caring staff. Do not order carpet from these people

I just bought a shed from here a week ago and although it took a while to get any employees to help me with the shed the ones that actually did were cool nice and very helpful. Clean store just a little small compared to the lows that I go to normally.

Eager eployees always will to help no matter the project im working on

As a receiver this place is the pits. You can tell Jeld Wen to tell this store manager this store is on my black list. This is complete waste of my time. 42 windows to unload and they wont take it early. I was doing go work today as an essential employee. Getting to the next load to be moved.Now I have been sitting here for an hour. Because of some number in the computer.. the dock is empty been empty since I got here. Good luck find another driver next time...

Awesome customer service....need more of these smiling and happy clerks in their twin falls store. :)

My wife and I recently purchased some Trex decking material from the Home Depot store in Eagle, Idaho. The store did not have the product we wanted in store but they assured they could get what we wanted within 2 weeks. We placed the order and agreed to the price and delivery date. The afternoon of the day the product was to be delivered, we contacted Home Depot and inquired about the delivery. The person we were working with said she would look into the delivery. About 2 hours later, we received a call from her explaining that the material was no longer available. She said she had found us some alternative materials but they were longer boards and would cost more. We felt hoodwinked and in a corner. We went to Home Depot and met with the person we were working with. We negotiated a new price and agreed to a new delivery date. The new delivery date was very important as we had an out of town vacation planned. While we were out of state on our vacation, Home Depot tried to deliver the materials. We had to reject the delivery and once again reschedule the delivery. We finally received the material ordered, one month late and at an increased cost. Home Depot is great at providing materials they stock but they suck at ordering and delivering special materials. I could never ever recommend anyone go through Home Depot if ordering or delivery is desired or required.

If I could give zero stars I would. This Home Depot is the closest to my house and unfortunately I have to travel to another city to shop at a Home Depot because the service is horrible. Again today the service was unacceptable Pati and when she referred me to a manager I was disheartend. The last manager I spoke to their took my name number and name of business and said that she would have another manager reach out to address the issue. Crickets just like the rest of their service. HOME DEPOT CORPORATE HELP THIS STORE!

Normal Home Depot. The people who helped were nice.

Want to give props to the tool rental dept.Last weekend I needed to move a pretty sizeable piece of furniture, but despite my best measuring, there was ultimately no way I was able to fit it in our SUV. My wife tried to call U-Haul to rent a truck or van, but was on hold for more than a half hour.I called the Home Depot in Eagle and connected with Joey immediately. He hooked me up with a van. We got the furniture moved ... And best of all, the van rental was less than half what it would have cost through U-Haul.Joey (in tool rental) was super helpful and was able get me out of a bind quickly and easily. Hope his boss sees this.

Oh boy what an experience. I place an order in store and they say it will be delivered May 27th. On May 26th, I get a text asking me to confirm my delivery. I confirm it and it says it will be delivered May 27th between 11 and 3. It rolls to around 4pm May 27th and Im wondering where my appliance is, and I try to call about my order and the Home Depot automated phone system is an absolute nightmare. It was completely unhelpful. I finally get in touch with a human, who tells me the order was delayed until June 2nd, even though they never even attempted to contact me about the delay. Finally June 2nd rolls around and the appliance gets delivered, but oh no they dinged my door. No big deal, Ill call home depot and figure out what I need to do about resolving it. The automated phone system gives me the run around for the final time and every time I get close to contacting them about concerns for the order, it kicks me back out. An awful experience all around, I would have preferred going with any other retailer.

They had most of the items I wanted even though the web and the other stores said they didnt. Dont believe the web folks... lol.Go in person.

I always ask the guy inside the front door to point me in the right direction. And I always get in a nice long walk around just looking at everything. Great prices too.

Aside from having to avoid the self.chexk only hours, it is a big box store

Good prices. Friendly staff. Store is well organized and the app will help you locate whatever you are looking for.

What more can you say its home depot they have about 90% of what I need the rest i get from D & B or Ace. Will never go on a Saturday or SundayAfternoon again too crowded and nothing personal why do people bring little children there? Its not kid friendly where you just turn them loose to run

Got good customer service

I dont know if its just this location or what, but the lumber and plywood here is absolutely terrible. Everything else is what you would expect from any other Home Depot, but Im baffled by the building materials. The selection is horrible and if they do have anything you have to sort through it for 10 minutes to find something that isnt damaged....if you can even find one at all. The only decent plywood they stock was finished on both sides. The entire stack had forklift damage, chipped veneer, and scratches all over.

Friendly people and they always have what I need

Im a homeowner, gardener, renovater, and all-around DIY-er. I spend way too much time (and $$$) here, lol!

Bought some new tools and a BBQ grill.

Love this store! Wanted to give a shout out to Kevin (always find him in the paint dept.) ...every time I go in there he is beyond helpful. I appreciate his level of knowledge and professionalism - not to mention he is fun and always makes me laugh. Because of people like Kevin I will always return to this location. Thank you!

Super awesome store easy to find what u need also awesome array of everything you need

Placed an order for curbside pickup. Was notified that it was ready. Drove over, parked in the pickup area, snd let them know I was there. I sat for 20 or 25 minutes and gave up. Went inside snd was told, Oh yeah, we dont have anyone to deliver curbside this morning. A note outside or some kind of response would have been nice.

Called to get a quote on a custom order. The clerk didnt want to help because she wasnt near a computer and they closed in 20 minutes. Called another store and they were more than happy to help.

Easy to get in and out. Wasnt that busy around 6 pm and actually saw some employees while walking through the iles.

Always a good place to shop!

Wasted 30 minutes to get to the EAGLE store to have the employee show me to isle 47 end cap where your stock says you have 62 of the swiffers. He then said well its all I have here just the wet jets.. Employee did not seem to wish to look up to see if any were on the storage shelves or even bother with why it showed there were 62 in stock.. With the flippant attitude if your employees on the rise I believe ill shop elsewhere.

I work at the Eagle Home Depot currently. Its a family. We try everyday to meet and exceed customers needs. Some days we do and some we dont. Usually not for lack of trying. I love where I work. We strive for a clean store and try to keep it well stocked. Covid-19 is making that a bit tough but we are trying. I like to think we are a teaching store. We are all always learning to do things better and be better ourselves. If you get an amazing employee let management know. Employees get rewards for good customer service but if you get one that isnt let them know that too. Surveys are always checked so do those too. Me personally if you dont feel satisfied I want to know. Its the only way to grow and that goes for others too.

Always the same reliable home depot

Had everything we needed.

Its always easier to find things at Home Depot than Lowes

Staff is always very helpful.?

The staff is very helpful, the price of the moving boxes I wanted was amazingly low compared to moving companies I called. I had my own mask but if I didnt they had them for free. Shows a sign of commitment to safety that is lacking elsewhere.

After ordering the same fireclay farmhouse sink 3 times due to it coming broken, I switched to an equally priced hammered stainless steel sink. Not only did Lukenna honor the discount on the new sink but she made sure that I received an additional discount from Homedepot.com for my inconvenience AND called me to follow up and make sure Homedepot.com took good care of me. I have worked with this lovely young lady on a few different returns and I have to say that her Customer Service skills are TOP NOTCH! I have even seen her handle rude demanding customers in a courteous, polite manner. If I had a business, Id hire her on the spot.

They have most everything we need. And close to home.

The employees are great the few that they have. Standing at the customer service desk there was only one employee at 6 PM the phone rang and rang and rang which tells me that management is not training developing these people for future success it only takes five seconds to answer the phone and acknowledge them and put them on hold until you’re finished and politely asked them to wait I asked for the manager and they were unable to find them .

Easy-peasy. Best thing is the ordering online and picking up - you dont have to search when at the store... Walk up and get it and leave. Big items are already on a cart.Or text, and they bring it out!

Great selection and service!

Plethora of items for sale, helpful staff, knowledgeable in their fields

Wonderful, helpful staff! Cashier was very helpful as well! Great stock.

Home depot has become political. Dont shop there anymore. Georgia

Finally, we can shop without masks. Hallelujah!

Their website indicates they have an item I needed. When I got there several employees tried to locate the item but couldnt

Shopping for hangers for Christmas lights. An employee helped out and checked only to find they are out of stock. Left to look elsewhere, the same employee ran outside to catch up with us. She found the hangers we were looking for in basket of things to be restocked, she chased after us.Good job and thanks for what you do.

I have to agree with previous review...was SO surprised to see store crowded (on a Tuesday and no one manning entrances); very few shoppers and employees NOT wearing masks and social distancing was lacking. Very different experience from the positive visit to the Home Depot on Milwaukee two weeks ago. Shopped quickly and was very happy to get out of the store. Will not be returning any time soon. Fingers crossed the employees will be okay.

The dear little old lady that was sent to help me in plumbing for toilets and sinks could barely walk..... it was very unkind that she was sent to help me ....they should use her for greeting or front desk only. . I got on better by myself..... she was of no help...

Theyve got just about anything that youd need for most basic construction jobs. Theyre located well enough. The access to this particular location is inconvenient with restrictions. But it works.

They were our of 2x 8

Home Depot good as usual. staff usually try to be very helpful, especially a few choice locations.

Jose in flooring helped me pick out blinds to furnish my house. AMAZING customer service and very competitive pricing.

It was hard to find an associate to ask if Stihl products were carried.

Home Depots website proudly presents itself as price matching everything that they carry including online purchases. I found a refrigerator that I was looking for on their website as well as on Costco website. They had it listed at $1799, and Costco had it listed at $1599. Home Depots website doesnt tell you how to claim the price match for online purchases. After calling a local Home Depot customer service, I learned that the only way to do it is to call the online customer service and wait to speak to a representative. After waiting 45 minutes, I was finally able to talk to a rep. To my dismay, when I asked her to walk me through the price match process, I could hear her dialing numbers, and the call was forwarded to a recorded survey. I wasnt about to wait another 45 minutes, so ordered the refrigerator through Costco. Home Depot should take down the price match claim on their website. It was a waste of my time trying to claim it. Its obvious that they avoid honoring it. Im very disappointed in this company. Ive been shopping at their stores for 30 plus years. .

Had everything we were looking for and reps very helpful! Just wish plywood was cheaper. :^)

We shop regularly at the eagle Home Depot. With the Covid 19 virus they have put out steps they have taken to keep us safe. I’m throwing the BS flag. They make you stand outside on the weekends to “ social distance “. It’s Tuesday and the store is packed. No one wiping down the carts. No one checking on number of customers in at one time. Why are they allowing anyone in without a mask. I personally am in the high risk category. I stay home as much as I can to limit exposure. I go in off times to limit it also. It is the stores responsibility to keep people like me as safe as possible. Home Depot fails!

Very clean store and helpful staff

Its my normestrom, its to bad all their products come fr China.

Store #1809 ordered online told me it was ready go down to pick up order is ready except for one item. its in stock on a pallet two rows over i guess nobody wanted to get it took them 30 minuets to get it down for me what can you do for me

Big fan of Home Depot. I rarely return anything but when you have to return an item you aren’t satisfied with they’re always happy to take it back and give you a refund. The Eagle store seems to have an exceptionally friendly staff...always eager to help.

I needed almost $10,000 worth of materials to build a deck. I worked with the Pro Desk to assemble the material list and make the order. This was the first week of May. A large portion of the order was not in stock and was going to be special ordered and delivered to the job site in two weeks. By the second week of June I started to cancel parts of the order because material had not arrived and I had a deadline to meet. By July, I had sourced all of the material from a different company and cancelled my order completely with Home Depot. I finally got the full refund on July 20th. I called many times and was often told that someone would look into the problems and call me back. Someone actually called me back, one time. I found I got results by going into the store in person and that required close to 10 trips into the store.

This Store is well stocked with most everything that is needed to enable completing any project.....

Nice HD.....

Always a good place to get the last minute things you need.

The eagle home depot has better supply of goods seems that more people wear masks than the nampa store even though the sign say masks mandatory

I ordered some paint and I guess home Depot couldnt get it in. So they called me and said I need to come in and get a refund. My debit card was compromised and no longer working. So I was told I could come in and get cash. ( 15.00 ) what a horrible experience! I am so upset I can hardly write this review! I had to leave before getting anything solved because I needed to get to work

Customers not wearing a mask and employees don’t say anything to them. Shame on Home Depot!

Gray (concrete) blocks are just useless. Very poor quality. (only this locations for some reason)- for months they do NOT have a good stock on toats.thats not the case with FedWay location. So, dont tell me its covid.I been patiently observing, and truly have no reason to shop on this location.

Great service

Thank you for not enforcing masks. It gives me anxiety to have to wear one. I love that you keep up with cleanliness even with all the traffic. You have done a great job during this pandemic adhering to everyones needs.

Service is hit and miss here.

Good help. Mark in appliances is awesome!

Jason in flooring was very kind and attentive. And Mark R. Was responsive to helping me get heavy loads to vehicle. And friendly. Thank you

I love the Home Depot. They have helpful, knowledgeable, happy employees; low prices on a large variety of products, ideas for my projects, and usually when I leave I find that they have made my life better. I know more, I found an unexpectedly useful item, or something I saw inspired me to do something different. Love, love, love it! Highly recommend this store for all things home improvement. Ive even gone on dates with my husband here just roaming the store and dreaming of what could be done to our home.

Went to get some tools. Very good selection.

Great variety of items, kinda hard to find where they are

The best HD in the valley 😙

Home Depot....awesome. Quite a few aisles with cases/boxes of christmas deals. I had many of the employees ask me if they could assist me. They were cheerful and seemed sincere in their desire to help. Wandered the aisles just looking at stuff. An hour of mental health time!

Good Home Depot. Helpful staff. Clean store.

Great service and store!