Without hesitation, my husband and I give 5 stars, wishing we could give 100!! Hands down the best service from day one. weve had our spa a little over a year now and have had the most respectful, sometimes daily help figuring things out. Every time we walk in, we are greeted by first name and asked about our spouse if they are not with us. This family owned company makes you part of their family. When I ride my bike to get water tested, they have always allowed my dog to come in. (this alone is amazing) Thank you FPS for all you do for us. I hope everyone buys from you.

There is not enough space to write all the amazing things about Family Pool and Spa! Randal and William have been so wonderful to work with these past couple years! They have such an awesome work ethic! They are so helpful and friendly, even going so far as to exercise GREAT patience with me as I try to learn some of the things they know in an effort to not be clueless and annoying :D. I highly recommend them to all my clients and anyone I dont know that reads reviews! You will NOT regret this choice, Family Pool and Spa, CALL THEM!

It is with great enthusiasm that I give Family Pool and Spa an A+! They provided us with an exceptionally high level of service as we endeavored to fix an older, used hot tub that we had recently acquired. The onsite technician was very friendly, very professional, and very knowledgeable. Several parts had to be ordered, some of which were no longer in production, and the process was seamless. All of this at the peak of the holiday season! We are grateful to Mike and to the entire staff!

These guys were very nice to work with. We didnt buy our hot tub from them, but they spent a great deal of time teaching me about the chemicals that I needed to get the tub and and going. They had everything we needed in stock too! I even called back the next day because I couldnt remember what they told me and got to talk to the same person that had helped me. Ill keep buying my supplies here!

Mike, Randall and the team at Family Pool & Spa are amazing! Their integrity and honesty along with their depth of knowledge are beyond compare. I count on their expertise to keep my pool in the best possible condition, and they do that in spades. The quality of service is as exceptional as it is professional and friendly. I cant imagine going anywhere else for my pool needs, they truly are the BEST!

Mike, one of the owners, was very helpful and knowledgeable. I will go back!

I had the best experience with this company fixing my spa. I’ve searched for years to find a reliable spa company and I finally found it. Great customer service also.

I was having trouble with my spa and contacted the the sales people I had bought the spa from, I was told that they didnt cover that spa anymore and was given the name of Family Pool and Spa to help me. Randal came out and found the problem, he contacted the manufacture and was able to get them to cover it under the warranty. We worked ibn this problem for three plus months to get the parts. Staying in contact was great. If I didnt call him, he would call me during that long parts wait time. All the employees have been great in answering my questions and relaying on messages. They have my support forever.Dennis Kennedy

Extremely happy with the guys down at Family Pool & Spa. Great prices and very knowledgeable staff. Our pool was very unbalanced and had a bad green tint. They were helpful with free testing and guiding me with the correct chemicals and the right amount to get the water balanced and remove the green tint. Highly recommend at least stopping by and talking to them!

We purchased a Vita spa at Family Pool & Spa and had an amazing experience. They are very knowledgeable and quick to share and educate. I highly recommend their services.

I bought a Marquee hot tub from Mike about 7 years ago. I have had over 20 years experience with Marquee tubs and I know they are the very best that can be purchased. Mike has taken care of all my needs and they have been very few other than filters and some chemicals. The Marquee tub is by far the best investment you can make in hydrotherapy. I use it everyday on my arthritic body and it makes me feel great. I highly recommend these people if you are serious about purchasing a hot tub.

Mike and Randal are the hardest working and most knowledgeable, honest, and ethical professionals in the business. Their foremost concern is doing right by their customers, and they work day and night to make it happen. Youre in the very best hands at Family Pool & Spa!

Mike and the team at Family Pool and Spa are the epitome of an honest, caring, customer service based business. I have know them for years and would recommend them to anyone looking for a professional, integrity based experience. They are knowledgeable and operate with a next-level work ethic.

We absolutely LOVE our hot tub. We shopped the whole valley looking for the perfect tub. Every single store. Then we met Mike at Family Pool and Spa and we knew we had found the perfect tub. Not the most expensive tub in town, not the cheapest tub in town. Right in the middle and we got EVERYTHING we were looking for.The service is outstanding. The folks at Family Pool and Spa are kind of like family to us now. They help us keep our hot tub waters perfectly balanced. Its always a pleasure to pop in and say hello. We have had so many friends who have other hot tubs tell us that we did everything right when we chose ours. Its perfect for the two of us. Its perfect when grand kids come to visit. And its perfect when friends come to hang out.If you are thinking about purchasing a hot tub, go over and talk to Mike. You wont be sorry!

Best in BoiseRandall and Mike are the owners, you get to talk with people with years of experience. I had been to a number of places and loved the recycled plastic jugs of acid that you can buy. Randall runs the maintainence side and he has years of experience. He helped us with raising the acid level before we opened the pool this year and the surface is like a babys butt now. Go to them for spa and pool questions, no questions to big or small.

LOVE this place. We had a pool built recently. They regularly help with chemicals and balancing - just a friendly Knowledgeable family owned type of store. We also had a “pool crisis” and had to drain our pool. They were there for advice and supplies. Thank you!

First off, we want to let you know how much we love our hot tub! We figured wed like it, but it really is a treat! Like having a vacation in your backyard. We did a lot of research online and we visited A LOT of hot tub/spa places in the Treasure Valley. We felt that Family Pool and Spa was the best we could find. Randall has been so great and helped us with ALL our questions and getting the chemical balance just right. We could not be happier with our whole experience with you all. Thank you so very much for everything.

Great place to do business with. Great people to work with.Gavin and Eric are awesome.

We love Family Pool and Spa! They have answered all of our questions, been resourceful and reliable. The thing we like most, is that they are friendly and respectful.

Awesome place to get a tub!!! Ask for Gavin he is the best!

I just wanted to write to Thank You for just the amazing service and outstanding business that you (Mike) and your brother, Randall run there at Family Pool and Spa.Randall - and the crew he has with him, most recently, I think his nephew has joined the team - has always been the definition of professional and the epitome of service in every single interaction I have had with him. Always communicative, helpful, engaging in conversation and willing to go above and beyond in every single way.I will be recommending him - and the entire Family Pool and Spa Crew - to everyone I meet for ALL their pool care needs.Keep it up! It is hard to find organizations that still run on trust, commitment and delivering on your word.Well done!

Best pool store in the valley, hands down. Mike and Randal are helpful, patient and gracious to all their customers!

Our experience with Family Pool and Spa has been and continues to be fantastic. Mike and his team, have provided fantastic support to us from when we bought our tub with them to helping us maintain our tub and water quality after.When buying the tub, Mike and his store relieved us with their no pressure, no haggle, sales practice. Mike has many years experience as a spa and pool tech and has worked multiple years for various notable spa companies, so it was became quickly evident after speaking with him that he really knows the technology and business. He could mention notable differences between all notable hot tub brands out there.Other local spa stores we stopped at quoted us a higher retail price in person but when we left, offered us discount incentives after to lure us back in. This was not the case with Family Pool and Spa, they cut out the haggle and offered us their best competitive pricing for each model.In addition to working with us on the install, Family Pool and Spa has been extremely responsive with any followup help we have needed. I have contacted them multiple times to learn more about which chemicals to add when. Also, they will test your water sample for free and tell you exactly how to resolve any water chemistry issues. They genuinely want their customers to have a complete positive experience, even after a sale.My wife and I are new to the area and so relieved that we chose Family Pool and Spa for our hot tub purchase.

Super friendly. Awesome service. This is the best pool company in the valley!

Whenever I go into family pool and spa I feel very well taken care of. They are always helpful with any of my pool and spa problems, and very knowledgeable about how to take care of them. They usually have everything I need in stock or quickly get it for me if they dont. The best thing is, I always leave there feeling they are trying to help me save money wherever possible.

It was a pleasure to deal with Mike. We got a great tub (better than we expected). We had 1 small issue that weekend and it was taken care of the following day (now that is service)! We had looked at several other spa dealers before deciding that Family Pool and Spa was the best fit, I feel we made the right choice.

We met Mike at the State Fair we were in looking at the LA Spas nice to see LA Spas has a dealer up now. Mike was very friendly and helpful. We bought a LA Spa in N. Nevada in 2004 we have been quite pleased with it. We love LA Spa because of their filter system. You are able to remove the socks and throw them right into the washer with some liquid bleach and wash socks they come out like brand new. Also our Spa has been very easy to maintain. We would for sure buy another LA Spa again. Our system stays so clean we havent had to replace any motors or pumps.Lance & Ginger Baxter

I bought an LA Spa at the Western Idaho Fair this summer. I was contacted by Mike, the owner of Family Pool & Spa and was told he is the local dealer and would inform me when the spa arrived and would schedule a delivery. Once the spa arrived and the delivery scheduled, Mike and his crew arrived on schedule at my home and had the spa up and running in short order. However a the next day I noticed a leak on the patio from the tub. I informed Mike and he and his brother Randal came right over and attempted to fix the leak. After two separate attempts, Mike called the LA Spa regional rep in Seattle. Mike said that it was extremely rare to have an LA Spa leak but that he would have the factory in Chandler, AZ build an exact replacement on a RUSH order. Again, when the tub arrived in Boise, Mike and his crew removed the original tub and installed the replacement. All is well and the tube works perfectly and has no leaks. It even has the latest topside digital screen control. My hat of to Mike and Family Pool and Spa for excellent, prompt and professional sales and service. A big THANK YOU!!

Mike and Randy are good to work with. Nice couple of brothers. They came out multiple times to help us with design and determining what spa to get. Thank you both!

Very knowledgeable and helpful. They took the time to offer me suggestions about how to fix my pool vacuum system without having to replace the whole system (release the air in the filter- now it works great!). Great products and prices. They also offer free water testing. Conveniently located and a great business for the treasure valley. Will come here for my future pool needs.

Strongly suggest going to other pool & spa companies. Lacks knowledge and preys on customers as done in their prior businesses.Convenient location is offset by conflicting advice.

Mike is the GREATEST! As a newbie pool owner, Mike was very gentle and patient with my fundamental questions. All last summer, Mike offered excellent advise as I tried to learn how to manage the pool chemistry. He never tried to push his products (which are far better than the big box stores), but he always explained what was happening in the pool so that I could be a part of the solution rather than the problem. Hes earned this loyal customer!

Top Notch! I knew nothing about having a pool when I moved in my house. However, I knew I wanted to maintain the pool myself instead of paying someone to do it. Mike has helped me through all sorts of questions/problems. He is so helpful, knowledgeable and polite. Never pushy on buying supplies that I don’t need. He is a true professional! I will continue to drive past a couple other pool supply stores to go to Family Pool & Spa!

Friendly, honest and very helpful. Mike and team have suggested products that have saved me money and time. We enjoy our pool and the assistance from Family Pool & Spa is a big part of keeping it fun!

Best place in town to have any Pool or Spa work done. Most honest family in the business and i will continue to go there and refer my Family for my Spa needs and questions. The service is unbeatable!! Great job Mike and Randall 10/10 STARS

Our hot tub recently stopped working and Family Pool & Spa came out to recommend what it needed. Since it wasnt running and below freezing they brought a heater out to help the motor area thaw and ordered the part. They came and replaced the part and it was great...then because of the age of our hot tub, there were some issues with the heat sensor. They ordered another part to work with the initial part and fixed the issue at no charge even though it was our hot tub that was the issue due to age. They are SO helpful at the house and over the phone and I would only ever use them for any hot tub or pool needs. A genuine family business with amazing values.

These guys are awesome! They answer the phone consistently so there is no dreaded feeling of getting the voicemail every time, and if they cant answer, they call back promptly! Great attitudes, very helpful and very patient when things just dont go right, as they often do. I recommend that you make them your first call!

I saw the signs on the street and when it was time to get more supplies for my hot tub, I stopped in. Mike was awesome! So refreshing to work with someone that knows what theyre talking about! I didnt know anything about spa chemicals when I arrived and I felt like an expert when I left. he tested my water and educated me on the process. I highly recommend this company to everyone!!

We recently bought a spa from Mike and his team. Ive been talking with Mike for months on which models he recommended, and we finally pulled the trigger. These guys are awesome to work with, and put customer service at the forefront of everything. Im super happy with our decision to go with Family Pool & Spa!

Purchased our tub 7 months ago and am proud to say that Mike and his crew are amazing at what they do!! Recommend them to everyone I know whether its your first time owning a spa and looking for a quality product made in America and second to none service to follow it up. Thanks for everything you do and We Love Our New Spa!!!!Rob T. Boise Idaho

I used to pay twice the money to operate my pool than I do now thanks to Family Pool & Spa. Mike aka the Pool Doctor and his staff have an approach to water chemistry as a best practice for pool care. This is really important to me to take the best care of my vinyl, salt water, and solar heated pool. It’s a big investment and I needed a partner to help me get the most enjoyment out of my pool. There is the big value: a relationship to help you partner in keeping a happy healthy pool. They are not there to just sell you products they really are subject matter experts. They educate, coach, and have the products & services I need. Just grab a water sample and take it to their store. See for yourself.

Very customer oriented business! They will take care of you every step of the way! Nice to see a family owned business that puts service first! They know everything when it comes to Pools and Spas! You wont be disappointed!

I bought a Swim Spa at the Fair and afterwards thought that might have been a bad idea. Then I met Mike and the crew at Family pool and Spa and my worries were gone. I have loved my new swim spa and have to say it was well worth the investment. Mike and his crew have been there to help me all along the way and it has been the best experience at purchasing something I have ever had. Mike and his crew are the best.

Mike and Randal go above and beyond the norm of service. We shopped all around the valley for a hot tub and picked Family Pool and Spa because we liked their attitudes, knowledge, price and quick install schedule. They stayed in touch with us after they installed our hot tub and even came back during freezing temps a couple weeks later to help us drain and refill the tub after our first (failed) attempt at maintaining it. We take water samples in regularly now and they test them electronically for free, then give us knowledgeable advice on any changes we should make. I will continue to use their service and buy products from them.The experienced electrician they recommended got us right in as well and did a professional job. Our house has a unique layout and an abnormal power panel and he knew exactly how to make it all work.

I have been a customer for four years. Last Thursday I endured several minutes of severe verbal abuse from Mike while trying to return a defective item. I will never go back to this business or suggest it to anyone else in the future.

Hard to find anything wrong with Family Pool and Spa. This family owned business treats customers with the highest degree of respect. They bent over backwards to make sure I was satisfied. Great product and great people. Need a hot tub?....buy here...youll never be sorry.

These guys are reallyGreat. I take water samples in often and they always take the time to help me get my pool and spa figured out. I use them to maintain my spa now 100%- they come every 2 weeks and balance, clean etc.

First visit. Was greeted warmly and friendly. Was given objective advice, even when it meant he didnt get a sale for one of the items. Looking forward to having them as our trusted neighborhood pool outfitter.

We LOVE our new hot tub! Mike has been absolutely fantastic! He is very knowledgeable and genuinely helpful with the whole process of buying, and installing our hot tub. We highly recommend Family Pool & Spa!

I have had the great pleasure of getting to know Randal with the many problems i have had with my 3 year old Maxx spa!! He is my HERO! They did not sell me the tub...Leasure Time did, and they are CROOKS!! Leasure Time told me there was only a 2 year warranty on my heater!!! Which was a TOTAL LIE!! Flash forward 4 months later and Randal totally fixed my spa....in warranty!!! Dont go anywhere else!!! They are the BEST!!! Thank you Randal you really are my HERO!!!!

Mike did an amazing job from start to finish. He walked me through what to look for in a hot tub and the difference between all the different styles. Mike exceeded my expectations, he went above and beyond.

Family Pool and Spa is your every go to place for your all pool needs, very knowledgeable staff, and they are all very helpful. Great place to get a spa.

I wish I could give Family Pool and Spa 10 stars! They are THE BEST. We recently bought a home and knew the first thing we wanted to take care of was the purchasing of a Hot Tub. We had both grown up with hot tubs and had seen family members go through different experiences as they purchased their tubs. That said, our expectations were high and Mike at Family Pool and Spa exceeded every single one of them. They care about us just as much now ( 5 months after the purchase) as they did the day we walked into their store. Mike has gone out of his way to teach me to care for our pool correctly and calls me periodically to check in. He remembers my name and treats me with respect every time we have a question. Every part of our experience from choosing the tub, waiting for it to arrive ( which happened quickly), the installation, and the up-keep have gone better than we ever imagined and I would HIGHLY recommend Family Pool and Spa to anyone seeking a pool or Hot tub for their family. These guys do things the right way and care about their customers.

No one is more knowledgeable, helpful, and patient with all their customers. You want to be taken care of and not taken advantage of? Go to Family.

Came into the store to get an estimate for an inground pool to be installed and there was an older woman at the front desk who just sat there and didnt even acknowledge us when we came in. We made eye contact and even said hello. She never got up from her desk or even said, someone will be with you shortly. Terrible customer service. How do you not acknowledge customers when they come into your business? Your loss. We took our business to another pool installer who appreciates their customers and their business, and actually gets up and acknowledges them when they walk through the front door. If you cant even acknowledge people when they walk through your door, it kind of makes you wonder what kind of service (or lack therof) they provide when installing a pool...definitely would NOT recommend.

Amazing I highly recommend they have great customer service and at a price you can afford. They go above and beyond.

Mike is a great guy and will treat you right!

So great to see Mike Amschel at this new new store, a very knowledgeable man with great customer service.Hope to do all my business there .

Excellent customer service. Honest with estimates and took considerable time explaining the problem and most economical repair options.

Very professional and on time fantastic deals very courteous people expert knowledge

Professional service with great products the knowledge the store owner and his employees have are priceless. This is the only company I will work with when it has to do with my pool or hot tub.

The folks at Family Pool & Spa are simply great when it comes to customer service,couple that with an an outstanding L.A.Spa and there you have it. My wife and I looked at many brands of spas exstensively and found that we kept going back to the L.A.Spa product line.The useage of our spa being mostly a medical factor for myself,as I have permanent damage in my back and neck,is the big reason we went with them.It is an investment that keeps me away from pain meds.as I am in our spa once for certain,if not twice a day. Mike & Manny gave us what we consider a great deal on an excellent product and the service beyond has been great too! My wife and would reccomend only Family Pool and Spa in Idaho. Thanks guys!

OK place to turn for pool and spa advise, Mike was friendly and knowledgeable.

My only experience with them is being passed by them on the wrong side of the road in their company truck and Trailer and cutting me off nearly taking my front end off. If they are a self entitled ass on the road chances are they are with their business too so beware!

Nice people who really want to help.

Very nice people and service.

Outstanding family owned company.

Outstanding

Very friendly and helpful