I bought my KTM 790 Adventure here and Ive been getting my service done here since. Its a down to earth place with sales folks who arent pushy. I walked out with a deal I could live with which separates this place from the circus and vultures that are motorcycle mall. The service guys are great, too. I dont ever feel as though Im being ripped off and theyve kept my bike in good running order (and I beat the hell out my bike on and off road). Highly recommend this place.

I had to purchase a part for my ATV and Johnson in the Parts department when above and beyond to do the research, checking with multiple distributors and even blogs discussions to help find a solution. Great customer service and support. This is the only place I will ever go from sport and power equipment. Thank you!

I can’t say enough good things about Hanover Powersports. After several disappointing experiences with other local dealers, I was elated to discover Hanover. The process of buying my KTM 890 was straightforward, honest, and easy. They let me drive the KTM and a Honda for comparison. This used to be typical at dealerships, but now for some reason no one wants to let you drive a bike before you buy. Not here!I just brought the bike in for the first service, and had them install some crash bars as well. Gary and the other guys in the service department were a pleasure to work with. They were able to fit me in on Saturday and get the job done while I waited. I drive out from Manhattan to come here because it’s worth it.Keep up the great work guys!

I have purchased bikes and parts. They are fair on prices and very helpful.

Reed and George are great! Definitely recommended! *****

Worked with the Sthil department. Helped me pick out a SH86 Leaf vacuum and gave me recommendations towards a new string trimmer. Will definitely be back next year to purchase a string trimmer from this location. They have much in stock and the staff are knowledgeable.

This dealership is fantastic. The service manager, Mike “MJ” is as honest as they come. Fantastic to work with from scheduling my appointment to pricing and being upfront about timing. Mike in the shop who worked on my bike was super knowledgeable and took great car of my bike. A third Mike in parts was also great to work with as well. Everyone at the dealership is nice and there is no pressure at all. Can just go and kick tires and talk bikes. Will certainly be doing more business with them.

The staff is very welcoming and they didn’t have the exact chain I was looking for but they did their best to help me and provided me with a stronger chain and I thank them I have a bicycle with a motor on it definitely will go back if I need anything

Purchased a 2021 KTM690 SMC a couple weeks ago and the customer service was great!!! especially from George. VERY PROFESSIONAL DEALER

I wish I could leave a negative 5 star review. I have a 1986 Honda Goldwing that is needing service. I was told immediately “we don’t work on those. They are too old” Last time I checked they are a Honda dealer. They should be able to work on EVERYTHING Honda not just a new one where all you have to do is plug a computer in to it to tell you what’s wrong. Oh don’t let me forget the RUDE attitude I received

Professional, friendly and helpful. Happy to give them my business. Thanks again!

Great place i thought it was small until i went to the basement, stepped into another galaxy, plenty of gear, helmets, bikes, parts and the guys are knowledgeable, reminded me of palmetto motorsports in miami

Under normal circumstances I have always had a very good experience with Hanover Powersports. I have used them for service even though there is another Honda dealer much closer. At my last service (yesterday) the service was performed as promised, however, someone clearly rifled through my trunk and took the $10 I had stashed away. It clearly took a little time to find it. Because of the way the contents of the trunk were out of place I am confident that this happened while the bike was on their back lot and not by any of their employees. To their credit, both the Service Manager and Owner contacted me and offered to reimburse my loss. It’s not the $10, it’s the fact that my bike was invaded while under their care. Lesson learned-don’t leave key fob with the bike under any circumstances and ask the Dealership not to leave the key with the bike after service has been performed. Despite this incident I will continue to do business with them because of the Sales and Service experience I have had with them.

Honestly the best shop in NJ! From their sales department to their service department these guys deliver. As a proud Husqvarna and KTM owner this is the only shop I will ever do business with. Friendly knowledgeable staff that honestly made my dream bike come true. They went above and beyond with my KTM 500 excf supermoto. Whenever I do business with them I don’t feel like a customer I feel like family,

This store is fantastic! I only wish it were bigger. The people who work there are super helpful and willing to talk about motorcycles for hours.

Had service done to my grizzly 700 recently. Very professional team. You can’t get nicer of a guy than the service manager Mike Kearney. Also Adam who worked on the quad does very good work. I highly recommend using Hanover power sports for all your service needs.

Good stock of KTMs, which seems quite rare these days. Lots of other bikes too. Nice staff.

Great location brought a honda rebel 500 abs George was super helpful

Incredible Service & Incredibly Honest Advice. Moved up from KLR 250 to KTM 350 EXC-F...Jesse and Anthony could not have provided a better experience for dirt bike purchase and making the bike better for me. My dirt bike skills (lack of skills) were addressed and appropriate springs added, pre-sets set for me (WHICH WAS NOT DONE WHERE I BOUGHT THE KLR), Jesse took time with me and also ANTHONY in parts was awesome in helping me with new helmet and googles...honest, great prices, fair trade value. Best bike purchase experience to-date (my 3rd bike, 4 bikes for kids...). Hanover Powersports also puts time and money into supporting the Hancock NY Fire Department which is why I went there...GREAT EXPERIENCE FROM GREAT FAMILY OWNED BUSINESS.

I’ve been meaning to write this... I’ve been coming here to buy gear/products for years. I’ve never bought a motorcycle here but I recently had to use their service department to clear out the a service light on my new KTM SuperDuke R which I purchased elsewhere.Mike or “MJ”, was the point of contact I reached to make my appointment. Even with crazy lead times, he was able to shoehorn me in as it’s just a simple clearing of the service light. The day of the appointment, I had a last minute meeting. I asked MJ that we could rescheduled. But he was super relaxed and told me it was fine as it’s a simple clearing of the service light. I brought my bike in and it wasn’t as simple as we had thought. When the tech, Adam, was going thru my bike he found some irregularities in my ECU as the original dealership set my bike up incorrectly. Namely, Heated Grips and Seat were enabled in my ECU — even though I hadn’t installed them! Further, the KTM SuperDuke R comes with a KTM My Ride application which was never activated on my bike. All in all, Adam was meticulous and went thru the bike and made sure it was in accordance with how KTM wanted it to be. He even went a step further and advised that a recall, (which the other dealership had allegedly done) may not have been performed correctly and suggested to come back. He even helped me set up the KTM MyRide app on my phone!All in all, I was blown away by their service. I really wished I bought my KTM from them but they had none in stock when I was looking — probably because they’re an awesome dealership with a FANTASTIC service department. Needless to say, I am a fan of the dealership and I haven’t even bought a bike from there (yet)!

Love this place bought my Honda nm4 here.

Always a pleasure to deal with EAPS... Jesse and the entire team ensure you get the best deal and walk out of the showroom happy. My friends and I bought a few motorcycles from this dealership and we always got the best deals.... way to go guys

Awesome staff and great customer service. Were happy to help me get what I wanted and when they didnt have what I wanted, helped me located it instead of trying to sell me some other replacement. Earned my business and keep earning it every time I return. Highly recommended.

These guys know their stuff and are very helpful with new rider tips and all around knowledge about all the different bikes. Their selection of Honda and KTM bikes are excellent.

Just got my first bike from these guys.. couldn’t be happier with my decision. I’m riding a brand new 2022 Honda Grom with abs. Exactly what I was looking for.

I just walked in and bought a 2018 Yamaha MT-07. They had just received three, one in each color. Process was painless. Worked with Amy on the financing. Worked with Jesse on the sale. They delivered it to me for free. There is an additional show room on the lower floor which I didn’t know about. I had previously bought a Honda snow blower from them. They can get really busy with service. Pays to call ahead for service. Delivery guy was a joy to chat with.

This place is great and has everything you need! Customer service was phenomenal, Johnson Schumacher was more than happy to help me and find all the parts I needed. 10/10 would recommend!

Jason and Johnson were great in helping me with parts for my blower during the last snowstorm. Nobody else in the area was even open. Thanks guys!

WARNING: NO MASKS! Completely unhelpful staff. Tried to work with them over the phone but whoever deals with that is useless and never follows up. Went on location assuming Id be able to make a purchase but left after wandering around ignored. Lastly, literally zero employees and customers were wearing masks. Not one. They didnt even have masks handy to throw on when huddled around a bike. So, they are about as helpful and empathetic as they are intelligent. I cannot wait to purchase some ATVs and other items at a different establishment.

Outstanding customer service! Dropped off sport bike rim and tire for mounting and balancing. Received call just over an hour later that mounting is complete. Will be back. Thank you.

Complete turnaround in the service management dept. Scheduled an appt (now at a specific time), they completed the work quickly and I drove it away a few hours later. that NEVER would have happened the past few years.

The guys at Hanover Motorsports are some of the best in the business!!! From Johnson & Jason in the parts department & MJ and his Tec’s in service George & Steve in sale’s and finance department you will be well taken care of this guys are my KTM & Honda guys for life . !! Thanks very much look forward to buying more bikes in the future!! Sincerely Quentin

Highly recommendedBest experience ever.Friendly and knowledgeable stuff.A+++++Thank you for been so helpful.

Awesome dealership and employees

Jesse and Steve were nothing more than pleasant gentlemen making my purchasing experience a breeze. I came in and asked for Jesse. He helped me within minutes. Just went straight to the point of which bike I was interested in. He gave me a GREAT deal on a 2020 Yamaha R3. Definitely doesn’t try to rob u like most dealerships would. He set all the paperwork up and I dealt with Steve for the financial part. All in all I spent a little less than an hour at the place. I’ll definitely be coming back here for service and purchasing parts. Highly recommended.

We recently had a gasket blow on our Honda 928 Snow Blower and the fellas at Hanover could not have been more accomodating to get us up and running between storms last week. Despite a full slate of work in the shop they popped the gasket back in place, topped off our hydro fluid and serviced our Honda on the spot. I mean literally... in the back of our pick-up. We were in and out in about an hour and ready for the next storm. It is good to know that customer service like this is still alive. You will find it and a knowlegeable and talented staff at Hanover. No need to go anywhere else for sales and service! Thank you Anthony and Mike!

Great buying experience and very friendly staff. Picked up a ktm 350 xcf and riding gear. Will definitely shop here again.

Fantastic nice store explained everything to me nice

Great fast service on my Super Tenere. Service dept. Completed brake switch recall in 20 minutes...RK

George was great to work with. I called him the first day that the new 790 Adventure R could be pre-ordered and just a few months later he delivered on the hardest bike to get in the US. Great company to work with and Im loving my new motorcycle.

I bought my 2020 yz 450f from these guys and they were great. Very responsive. All the sales people knew a lot about bikes and told me exactly how to properly maintenance the bike and it just shows that they care about making customers happy unlike the motorcycle mall who forgot to put coolant in my friends brand new 2020 kx 450f.

Do not bring anything you own to this service department. Its been almost a full month since I dropped off my quad for a service and brake job. Apparently, they received the wrong parts and could not even have the common courtesy to call me and let me know. I had to make multiple calls and still they have no clue where my parts are. I understand things can go wrong, but have some decency to let your customer know. This is absolutely the worst service department in the industry. I would recommend everyone to stay clear of this place and bring your business elsewhere.BTW...they charge you for all parts and fluids (yeah...fluids) before you bring anything in for service, who charges for fluids before the service is done? Past reviews state (many 1 star reviews), loyal customers have been charged for services that werent even completed, please be aware and check everything before leaving this establishment.Lesson learned!

I bought a Jet Ski from them and was just informed that they no longer support or service the Jet Skis that they sold to their customers. Not a great way to build customer loyalty. Ive purchased three motorcycles from them as well as tons of motorcycle clothing and equipment. When I asked where they are referring their customers, he suggested a place down the shore. Not a way to treat your loyal customers

Great place bought my bike here straight forward no trying to upsale. Friendly staff great selection of bikes

I need know if they financing any motor?

Very disappointed, went all the way out there from Brooklyn because of a low price on the website, price was way higher when i got there. Hanover claimed it was the lowest price of any dealer, and i would end up going somewhere else, realizing that and coming back anyway. Ended up getting the same bike from Motorcycle Mall for much less than Hanovers lowest price around

I needed a part for my older model HS 828 and the parts department had it. Great place for honda parts

Very disappointed with the service--we purchased an inverter in August online and never received it. When we followed up September, we were told it was backordered and would be in the following week. We didnt hear anything. We called again, and were told someone would call us back with more information. This never happened. In November, we were told that it might not be being manufactured anymore, but they would let us know. Today, in mid-December, I went to the store where I was informed by George that they learned a week ago it was discontinued. Again, there had been no communication. He apologized and said he had made a mistake. He also told me that part of the problem was that the people downstairs who handle the internet orders hadnt even told him that we were looking for this particular model until October or November, so it wasnt his fault. George offered to sell me a more expensive comparable product with no discount or offer to make things right for four months of inconvenience. There was no accountability or concern that were facing a snowstorm tomorrow. I asked for my money back. Very frustrating and disappointed! (and masks were not on noses or completely off of other employees to boot!)

Excellent service, Johnson from the parts department was extremely helpful and knowledgeable. Got me out of a jam during the big storm!!!

Hands down the best place to go if youre thinking of purchasing a new machine. From the moment I submitted an inquiry on an ATV my experience was nothing less than perfect. Dealing with Greg and Steve was an absolute pleasure. Informative, helpful, not pushy and extremely patient . At no point did I feel rushed or pushed into anything. I fully recommend Hanover Powersports and especially Greg and Steve! Great job guys!

Great place for bikes and parts, bike names like ktm, Honda, Yamaha.

Set an appointment to meet and discuss a deal for a motorcycle I saw listed online. Once I came to the shop, not only did I not meet the salesperson I had been talking to, but the bike was sold.. the bike was sold after appointment confirmation.I would have appreciated an email to save me the 2 hour drive thats all.

Full of great motorcycles homeowner power equipment and lots of parts and accessories

Really great experience here today, everyone was so helpful and personable. Thank you Jesse for everything.It was a pleasure.

Floored by their honesty and post sale service. Purchased two vehicles from them in the past year at a very fair price. I could not view the oil quality and debris at my first service and the mechanic (Chris) video taped it for me so I could see what it looked liked. Holy smokes, who would do that today! Really I couldn’t be happier with the staff - we should make it our priority to keep these qualitative family businesses thriving - forget the large bike malls with their bate and switch BS and lack of product quality this dealership is what motorcycling is all about and should be. Highly Recommended.

Great Team and Service! Bought a Sthil Brushcutters. Jessie was really supportive and helpful.

Ok

Great to deal with. Sorry I didn’t start here in quest for my new bike. After getting jerked around by one of the big dealers, I called and spoke with George. Told him what I was looking for. He made me a great offer, and a couple of days later, I was picking up the new bike.

The employees are not too customer friendly, I bought my son a motorcycle at another Honda dealership but I came here first, they said they were out of product and orders were months behind.

Excellent service, highly recommend.

Absolutely the worst customer service ever. They don’t return calls; they don’t do what they say they will. Brutal incompetence. Avoid at all costs.

Bright motorcycle in for service. Took four months and $1700. Battery never worked, but a charger and it still won’t hold a charge. They picked it up and said it needed a new battery and want me to pay for another battery. I think the battery should’ve been for free

Purchased two motorcycles and a snowblower from them in a two-year period. The sales department was fine. The service department worst I’ve ever dealt with.

Ive been their loyal customer ever since getting the first service done. No issues whatsoever. Highly recommend.

Called to schedule service for a recall to get fixed at the service dept. Was told lets order the parts 1st and then we can schedule the service. OK..... 3 weeks still waiting for that call. Most likely didnt want to do the job since Yamaha only pays them a fraction of what it would cost a regular off the street repair.Dont go and respond you are still waiting for the OEM parts they take longer to get. Because #1 you should have called me to update me and #2 I already got the issue fixed at another dealership within a week (Im not that dumb to call one service center and wait for a return call, I know how you all run your service centers). I could have ordered the parts and had them in my hands in 3 days.

Great shop ask for George he was very helpful. My son loves his new PW50!

George was very helpful I told him that I was just there to look for bike as first time buyer and learn he spend almost 30 minutes with me giving information about all kind of bikes. Same thing in gears section told them not going to buy anything today need to learn and they explained me about helmet fittings etc.

These guys are always the best. Good service, smart knowledgeable sales people. Ive bought 3 bikes from them and had them all maintained there at one time or another. Always a great experience.

Staff are very knowledgeable about all their products. Very helpful and friendly. I bought a motorcycle here and they gave me a great price. Service department is quick and easy.

Friendly staff. Good deals on new bikes. Good service on current bike. I give it 4.7 stars. (didnt give me the option for partial stars so rounded to 5 stars).

Sorry, no test rides here. Our attendant Greg made the visit made the visit a super fun experience. My nephew and I got matching quality helmets and jackets at a deep discount. 👍👍👍👍 Great working with you for our gears!

I am standing in the middle of the showroom writing this. The salesman cannot be bothered to interrupt their conversation to even look at me, on either floor. I have been looking at bikes for 10 minutes. Cool, I’ll find somewhere else to spend money. Great selection of bikes and accessories, but I guess they’re not interested in selling me anything.

This place is awesome. If you want great customer service and people who go the extra mile when you’re trying to buy a bike then this is the place. They even stayed after hours to secure my loan and made sure I left with the bike I wanted! 6 star service.

My son and I have been shopping here for roughly two years. Our experience with the folks in the parts department has been excellent. We frequently work with Johnson whose knowledge, recommendations and professionalism has been outstanding. He is one of those rare individuals who consistently and successfully makes service and customer satisfaction the top priority. Thank you Johnson, my son and I truly appreciate working with you and the other folks in parts.

Very good experience. nice stuff

Bought a bike on Thursday the 6th of June . They didn’t have the one I wanted so we ended up ordering it. Was told It’ll be 4-5 business days. It is now the 13th and still no bike. Other than that the people who work here are a pleasure to deal with and very knowledgeable of different motorcyclesUpdate:Took longer than expected but my bike came in and I couldn’t be more happier. The employees here are such a delight to deal with. Made the buying/financing process super easy. They definitely earned a lifetime customer by me

From the moment I walked in, I felt like a valued customer. Keith and one of the other guys in the service department worked with me on an ATV issue, answered my questions, and treated me respectfully. Their analysis of my quad was professional and thorough! I was blown away at their professional attitude as compared to another dealership. I spent a few minutes waiting for Billy in sales but he takes the time to speak with customers one-on-one instead of juggling many customers and conversations. I did not purchase anything during this visit but they made me a customer for life! Kudos to the team at Hanover Powersports!

Professional very helpful

Get all my parts from them. They are awesome. Johnson is my parts guy and he is always so helpful and knows exactly what I need. Always a great experience unlike other dealerships I go to. East Hanover is definitely my spot they have everything. And if they dont they order it for me right away. Wish every dealership was like east Hanover honda. They make getting parts a good thing.

There is a large cycle center about 5 minutes from my house on rt23 but Ill gladly drive the 20 minutes back to Hanover Powersports before I ever go back there. I only dealt with the parts counter at Hanover so far but the customer service is 10x what I recieved at the other place.

Awesome place. A very large selection for a smaller store. Knowledgeable salesman. I had Privilege of working with Bryan the salesman and Eric the finance guy. Most painless large purchase Transaction I ever encountered,. I purchased a 2018 KTM 1090 Adventure R. It was a leftover and priced at the cheapest price I could find in NJ. Bryan Was extremely knowledgeable in the KTM adventure as well as motorcycles and riding in general. And he’s nice to chat with while your waiting. Eric the finance guy also Knows impressive amount about motorcycles/riding. But his his finance skills are impressive considering what we gave him to work with. He got the loan for us. And was also nice to chat with while waiting for bank approval.SERVICE-These guys know the bikes. They finished my oil change tires when they said it would be done.They explained everything about the bike and answer any questions I had.And I just feel safer knowing these guys worked on my bike. Very professional vibe through the whole company. They are the only people that will overwork on my bikes. Even though they’re 30 miles away. I’ll make the trip.

Sales department is super friendly and knowledgeable. They also gave me the lowest quote of all 3 dealers I visited. I will only shop here from now on. Love this place :)

Just bought a KTM, Jesse and Steve are great. Pleasure to deal with, super easy transaction. Highly recommend this dealership.

Awesome place and awesome sales staff. From pro riders Johnson and Justin in parts, to Amy upstairs in sales...these guys are top notch. If I had an extra hand Id give this place three thumbs up!

Was there for some cleaning products and fluid for motorcycle maintenance...and of course to look at the showroom...everyone was very kind, knowledgeable and helpful! Would definitely give them my business as well as refer a friend or relative to this location! Great job Hanover Powersports!

From the minute I reached out to buy a bike these guys were top notch. Lou in sales pointed me in the right direction & ultimately helped me execute a great deal. Johnson helped me get the right parts, got it all quickly installed & delivered to my house. Justin got me set up right & cut me a good deal too. Billy (manager) was completely professional & made sure I was taken care of. These guys are knowledgable & love their jobs & it shows.A+

I already purchased 2 motorcycles, leaves blower, generator, weedwaker, snow blower..., an a ton of accessories. Great people, great place. My #1 choice for many years. Are they perfect? No..., like all of us. Thanks guys!

Had a complete service on my 2002 Honda Rubicon for a weekend trip and guess what Ibroke down after paying 600.00 for the service. Had to take to another dealer and They never did what I paid for..After calling them on Monday to explain what happened, they did say that they will fix it.I said you had your chance. Never again

My husbands experience was very disgraceful. Once he got there the Honda sales person was actually busy with another client so my husband waited nd started looking around at their dirt bikes and another Honda sales person actually walked up to my husband and had the nerve to tell him If you dont have the money to buy it, I suggest you dont touch it. My husband was in complete shock.My husband has a landscaping business and the reason for his visit here was because he needed to buy some parts to one of his (Honda) mowers. I felt very disrespected and most importantly hurt because I felt it had to do with race. Hes Hispanic. I truly believe that if it was a white client that Honda sales person wouldve NEVER have approached them like that. I am very disappointed. Hes never experienced such treatment at any Honda establishment.Although their (Honda sales person) behavior did change once the prices kept racking up for the parts my husband needed. It was than that they started treating him like a valuable costumer. Unless its necessary, like in my husbands case, I wouldnt recommend any Latinos to spend their money here.

Great staff. Ive bought chainsaws, scooters, ATV, side x side and mowers here. Competitive pricing and knowledgeable staff on the sales floor and in parts. Honda, Yamaha, stihl all bought and serviced here!

I want to thank the guys over there (Jesse, George, and Steve) for getting me on my bike. Although there was a bit of communication break down with the holiday weekend we all got on the same page. couldnt be happier with the 600

My name is Angel from sun valley and this has been my dealer and store for years and they are the best of the best : )

I live about 30 miles away from this dealershipI came across it on the Internet and I am very happy I did!We were greeted by Billy and I explained to him that I was looking to buy another bike the problem was it would have to fit on my trailer.He instantly got a tape measure and we began measuringSo on his advice I went for a VSTAR 950.He didnt not have one there but while I was filling out the application he went right to work and found one and he would have it the next daySure to his word the bike was there the next day .He even went as far as to drive it on the trailer for meI cant say enough about this dealership I had such a pleasant experience! Amy helped with all the paper work and financing and is such a pleasure to talk to.Oh and I went out riding and I figured I would stop for gas but to my surprise the gas tank was full.You definitely dont see that no more.This is a wonderful dealership with such a friendly and helpful staff when you go there you will not be disappointed. Tell them Ben sent you!!

Amazing staff! Very patient and listened to my needs instead of pushing something to make a buck. Also, great selection of gear.

Service department very helpful.

Excellent customer service in parts. Greeted and assisted the minute I walked in (which I dont even expect) and was given accurate answers to questions I had. The only problem Ive ever had with this dealership is theres normally about 5 different bikes I drool over and gear and t shirts and exhaust systems etc. If I was rich I could spend about $50,000 in this place in 20 minutes lol

Excellent customer service. Did a significant repair on my FJR. Job was well done. Neat, clean, no loose ends! Would definitely recommend for service.

Always gone here to buy gear and to buy small parts needed. Brought it for a routine check up and they told me other work needed to be done which was fine but it’s been just under 2 weeks and I called to see what was taking so long and they told me they haven’t started working because of the high volume about of people that bring in their bikes. I understand everyone’s bringing in bikes to get work done and they want everyone to bring bikes in to make money but they need to schedule everything better. Their communication isn’t that good. The only person I’ve ever gotten a call back from is the Service Manager Kieth, everyone else says they will call me back and I’ve still never received calls. Very poor communication and takes too much time to do simple work

Good dealer. very personal service. Lou and Robert are both very helpful guys. has a very small shop vibe while still having a huge selection

They are cool in this place, the sales guys are really knowledgeable.. If u go for service make sure to make an appointment, they are very busy...