I worked with Devin, he was super knowledgeable and helped me acquire the Jeep that I wanted. Gengras is super friendly and very easy to work with. When you enter you get greeted by friendly folks and get helped right away. They will stay in contact with you throughout the whole purchasing situation. All - in - all, if your from the 860 area, consider buying your Jeep from Gengras.
We purchased a Jeep Grand Cherokee from Gengras Jeep. The experience was one that Ive never had before from a car dealership. One word, excellent. Our sales representative, Victoria Stewart did her job politely and professionally. A pleasure to work with. The Sales Manager, Dave Taylor, a true gentleman. On a personal note, my wife was having a medical procedure in Boston, Dave and Victoria made sure we received our new vehicle in time to go to Boston. After the sale of the vehicle, they were sincerely concerned about my wifes outcome after the procedure and continued to make personal calls to me regarding her recovery. They didnt have to do that. In closing, we love our new vehicle and will continue to do business with the Gengras Auto Group. Again, thank you to Victoria and Dave for making our purchase of a vehicle a pleasant experience.
My husband started the purchase of my Jeep Wrangler online & connected with Victoria Stewart who made the entire process a breeze. We had to wait a bit for the Jeep to arrive, but she kept us updated frequently. When we finally met, she had everything ready for me. The Jeep was in the showroom, which was nice & she took her time showing us the car, thoroughly explaining all of its features. We pretty much signed & sealed the deal flawlessly. She was a true professional & a delight to do business with.
Amazing place to buy a car. Mo was a big help in our process into buying our new car. He was extremely helpful and made the experience very pleasant. I recommend going here if you’re looking for a good vehicle with great service and friendly people this is the place.
Over the past 30 years my husband and I have purchased/leased over 15 vehicles, but this time was our first experience with Gengras! We made an appointment and met with Victoria Stewart in sales. This was the best experience that we have had with any dealership. Since my husband knew exactly what he was looking for that made things easier. Victoria made sure every concern/question was addressed. We picked out the vehicle that day and took delivery the next afternoon.. When we arrived at the Gengras, Victoria met us and introduced us to Sam the Delivery Coordinator - he was awesome and showed us special features of the vehicle. We spent a little time in the waiting room (they got a new coffee machine that day) we had a great cup of coffee before we met with Ed in Finance. Ed was great - low key, not pushy to up sell. He explained our options thoroughly and we made informed decisions on what we wanted. Prior to our arrival for delivery I had called Ed and had a few questions regarding financing - he made the numbers work!!! After this experience I know I will be heading to Gengras for our next vehicle. Thanks again to Victoria, Sam and Ed - you guys were great!!!
I made an appointment and was partnered with Mo Salamas. Five stars for him. From the moment I walked in the door I was treated with the upmost kindness and respect. Mo did not push the sale by any means. My car buying process was done at my pace and that is all I wanted. Mo went above and beyond for me and I am satisfied beyond measures. Thank you Mo for such a wonderful car buying experience!
Mo was very helpful and transparent. Gave me the best value on my trade-in.Frankie did a spectacular job and went the extra mile. I would certainly go back there again.
Victoria helped me out today and even though I did not purchase she was very helpful. She wasnt pushy and made me comfortable the whole time. I will definitely be working with Victoria in the future! I recommend her to anyone searching for a vehicle
Kenneth Hamilton was my sales associate who assisted me in choosing a vehicle to meet my needs. He answered all my questions I had about the vehicle and was very instrumental in getting the deal closed during negotiations. He had a very pleasant attitude, was not pushing products and was a pleasure to work with. He will be my go to sales person in the future.P. Little
Amazing people over there!!Mo Salama is such a great guy to deal with, he was so helpful..Last weekend I picked up my second Jeep from the same dealer. Very happy with the service I get every time I walk through the door :)Thanks to Mo and everyone at gengras Jeep
We purchased 2021 Grand Cherokee Laredo x from Grengras Jeep. We really like the Jeep, But we really really liked our incredibly knowledgeable and sincere salesman Mo Salama. My wife and I purchased a great vehicle and made a good friend. Thank you Mo for a great buying experience. I highly recommend Grengras Jeep and ask for Mo you won’t be disappointed.Linden Swan
Had the opportunity to work with Kenneth who was very courteous and professional. He walked me through various options and provided a pleasant experience. He respected my decision to hold off until the right car came around and was willing to work on my terms. Positive experience overall
Evan was Excellent! Brought my jeep in for some repairs and although there were some set backs with parts (not the dealers fault) he made the wait bearable. He worked to get me transportation, various accommodations and kept every promise during this process. Evan kept me updated and made time to answer all my questions. It was a pleasure to have him as my advisor.
Best purchase I ever experienced, MO is so helpful and made everything easy and fast I really recommend this dealershipThank you very much mo
Kenneth was amazing he heard me out and didnt push for me to do anything I didnt want. He walked me through the whole process and was beyond helpful. He made sure my delivery day was as smooth as possible. This was my first time purchasing a car and Ive heard horry stories from other people experiences with the sales rep but he was a complete pleasure. Me and my family love our new addition.
Had a great experience at Gengras Jeep working with Mohamed Salama. Mo was very knowledgeable and the entire staff was phenomenal to work with.
Our salesperson Alejandro was knowledgeable and friendly in equal measure, and made our decision making prepress much easier. We got to test drive on our own, a covid safety measure, which also made it easier to see ourselves in the truck we liked. A technician even walked us through our new truck’s features before we drove out the show room—not off the lot, yes, out of the show room doors.Gengras isn’t the closest dealer to us but their hours were flexible. We didn’t have to call out during the work week, nor wait until the next weekend. It was worth the extra distance.
My service advisor Dave is amazing. First impressions are the best. He saw me standing outside my vehicle and he immediately acknowledged me. He was chock full of information. He also made sure I got my shuttle to work. Way to go Dave!
We worked with Alejandro to facilitate a particularly complicated purchase and donation for a non profit organization. He was wonderful!! Professional, friendly and willing to go above and beyond to make it seamless from beginning to end. Highly recommend!!
This location has the best customer service!!! Thanks Aundrea for being polite, professional and kind.
We love the new car. Originally came to this place for a simple model, walked out with a more expensive one with a bunch of upgrades. Gentleman who showed us the test vehicle assured us that ours is exactly the same except for the color. Unfortunately they showed us a vehicle with more features than they sold to us which was later explained that those are available upgrades that will come at additional cost. So we are missing like the smart trunk opening/closing feature even though we got the Plus line. On top of that we contacted them quite a few times over a period of 2-3 months as our car was missing one of the door mats which we were told are on the way. Manager promised a home delivery with the missing mat and complimentary all weather mats. Only the all weather ones were delivered which is nice but still. Not going back there. Those salesman are just that and managers are making fake promises they can not keep and/or complete in timely manner. Perhaps our last jeep due to this experience.
My experience was great from start to finish. I was able to build my dream jeep. My sales person Mo Salama was professional, responsive and very communicative during the whole process. I highly recommend this dealership!
Samuel C. and the management staff were great to work with, they made car shopping a pleasure.
My experiences with Gengras Service department has been less than stellar. My Jeep has been in for Service on numerous occasions. There was a recall which caused rhe vehicle to stall at any time and once wgile on the highway. At first the recall part was not available and the service department did try a work around until the part was available, to no avail as the vehicle stalled a few times after the fix. They had the vehicle 3 times for this problem and the one time for 3 months trying to figure out how to fix the the issue. it was finally returned without being fixed and now with other issues. Upon return of the Jeep, the check engine light came on within days and it would not start without pushing the start button 3 times. Finally the recall part became available and the issue was fixed. The starting problem i was told was a break switch, which was causing the check engine light to illuminate. Paid for the fix and car was returned. I drove the vehicle less than 20 miles and the check engine light is back on. I would have expected much better service than what has been my experience. I would not purchase another vehicle or recommend Gengras to others.
Bought a a Jeep from Mo S. He was very helpful and not pushy throughout the entire process. 100% recommend asking for Mo if youre looking to buy! Polite and genuinely nice guy!
Went to start my car buying process and worked with victoria. Even though i didnt purchase today, she didnt pressure me into anything and made me comfortable. She was very knowledgeable about the product. I will be returning back to her when I’m ready and encourage people to ask for her
Buying a car from Mo Salamas at Gengras Chrysler Dodge Jeep was a very pleasant experience. Mo made me feel very comfortable with my decision. He explained everything at each step along the way. He is a very soft-spoken and caring person. No hard sell. He really does aim to please. Once I decided to buy, he took care of everything including calling my insurance four times to ensure I would be able to drive the car home to Massachusetts when I came to get it. I will drive down to Hartford again when Im ready to buy another car from Mo. I highly recommend Mo and Gengras dealership.
Great car buying experience. Our salesperson Victoria was awesome. She made the whole experience very pleasant and relaxing. Very friendly and knowledgeable. Even though I dread dealing with car dealerships Ill try Gengras again when looking for my next car.
I went to Gengras today to look at a Jeep Gladiator and had a really good experience with the staff.The sale rep by the name Mo Salama worked with to get me set up in the Gladiator, he was honest and straightforward and went out of his way to make sure my transaction was as good as possible, he manage to get the payment to where I was comfortable with.. Thanks Mo.Truth is everyone I spoke with there was great.
Moe was great to work with! Very smooth process throughout
Great place, with a very nice sales staff. I dealt with Alejandro who greeted me with a smile a nice non persuasive attitude and an eagerness to help. I came in knowing what I wanted to purchase and he went above and beyond to ensure the sale happened. He made my decision easy as to who I will be purchasing a truck from this winter! Thank you!
Gengras is a great place to buy your Jeep. Mo, the salesperson that worked with me, was excellent throughout the whole process. Price discussions were a breeze and no nonsense. We got the whole deal done over the phone. Upon delivery Sam walked me through the car and explained anything I wanted to know. Great team there and very unlike most car dealerships.Update: Its been two months since I got my Jeep and I have to adjust the star rating. While the buying process has been great, getting my car registered through them (which still hasnt happened) has been a nightmare. I keep getting the run around and no answers as to why its taking so long. My questions are ignored and calls to the finance department arent returned. Ive asked multiple times for contact information to the 3rd party company they use for registration and no response. If I knew to expect this ahead of time, I would have done the registration and paid sales tax on my own instead of through them.
I worked with Mo, he was super knowledgeable and helped me acquire the Jeep that I wanted. Gengras is super friendly and very easy to work with. When you enter you get greeted by friendly folks and get helped right away. I will always deal with Gengras moving forward.
Great experience! Everyone was awesome especially Mohamed.
Our salesman Alejandro Cabrera was amazing. The level of communication from start to finish was fantastic. I will definitely be heading back to Gengras for future purchases.
Just bought a 2021 Challenger from this dealership, Victoria the salesperson did a great job getting me that car I wanted and getting it to me quickly. She was very knowledgeable and friendly. The person that went over everything on how the car works was great also!
My wife and I worked with Mo Salama to find exactly the Jeep we were looking for. He was excellent- very helpful, knowledgeable and easy to work with!
Victoria was great by helping me finding my truck. I Love it. Keep up the good work.
We went to Gengras last week in search for a lease deal on a Jeep Compass. Upon our arrival we were greeted by our salesman, our appointment was for 10 and were told that the vehicle would be ready. The salesman brought us to the car and left us there for 20 minutes without showing us the vehicle or giving us a word on what the wait was for. Looking from the outside of the car you could see that the car was poorly detailed with even cobwebs in the tire well. Obviously we pointed this out to the salesman who then became snarky with us as if we were a burden for asking that the brand new car we were getting was clean. After sending the car back to get the outside detailed, we then met with a finance individual who took money of the deal and called in the sales manager (Dave). Dave then went above and beyond and understood our issues. He offered all weather floor mates and a full detail of the car. Our issue was with our individual salesman and not the dealership as a whole. Dave understood our problems and wanted to make sure he did all that he could to make the experience better.
I bought a beautiful Lincoln MKZ through the store i work at as a detailer. Alejandro was a very helpful and professional selling me this vehicle. He explained everything and made the process very easy and he followed up with me with how the car was the next day to make sure everything was good. I highly recommend buying a vehicle through gengras.
Gengras, gave an exceptional experience. Alejandro Cabrera made this be the greatest car buying experience ever. His openess truly showed us, what a great salesperson should be! The whole team was great.. Frank answered my concerns swiftly. Picked out a car and left with it in 24hrs flat.
Bought my brand new 2021 Jeep Willys from here, although there were a few mishaps that could not have been foreseen they constantly kept me updated on my tracking and notified me so that I was able to pick it up as soon as it arrived. Devin is a wonderful guy to go see if ever looking to purchase a wrangler, he is extremely knowledgeable and is always looking to satisfy a jeep lover like himself. Throughout the experience of purchasing my jeep from Gengras they taught me more about jeeps than I ever thought there was to begin with. I would definitely recommend purchasing a vehicle from them, its most definitely worth it! :)
I bought a vehicle from Victoria here. She was incredibly helpful and walked us through the entire process, making it very seamless. I came in and left with a vehicle all in the same day. I didnt feel rushed at all, and would definitely purchase from this dealer again!
I purchased a 2021 Jeep Cherokee in December 2020. My salesman was Muhammad and I received VIP treatment from the time I walked threw the door to present. The service department is awesome and always accommodating. I had my first oil change a few months ago and received a video of the visit . I very satisfied with my purchase and the quality of service I receive. Thank you Pamela very satisfied customer 😊
This was by far the easiest process ever. Thank you Mo for helping me and getting me what I wanted. I told him want I wanted and in 2 days he had it in the dealer. Thank you Mo and the Gengras family for everything. I highly recommend this dealership and go see Mo he’s very knowledgeable and helpful
Amazing experience with Victoria! By far the best experience I have had! So knowledgeable and friendly!
Sam from sales helped me out like no one else. Great service!
I recently gave Gengras a 5 star based on my experience in their sales department. That still stands. However, my experience with the service department has been the worst. I came in for a regular check in (oil change, tire rotation, etc) and was told that I have seized calipers which caused my brake pad’s lifespan to decrease substantially. Fine. I spoke with my service advisor and let him know about my extended warranty and asked him to call immediately since it was relatively urgent. He didn’t call them until 3 days after. I get that he’s busy, but 3 days? He finally called when I gave him a call to check up on the status of it. That would all be okay if they hadn’t lost the key to my wheel locks. I’m getting new brakes done from someone other than Gengras and they now have to rip my wheel locks off because Gengras lost my key. Everything with this service department has been extremely unprofessional. Every time I call, it’s “give me your number and I’ll have an advisor call you back.” But no one ever calls back. It’s been a week since my car was serviced and I still don’t know what my actual estimate is for new brakes. Like I said, I went somewhere else, and am never going back here. Also feel like gengras owes me new wheel locks… but I’m not gonna even try and waste my time with that. Never again!
Kenneth was very helpful. He answered all my questions and help me to get a manageable payment.
I worked with Mo Salama and he was just amazing. Very kind, calm and understanding. More importantly he was easy going and catered to my needs. He did not hesitate to make the necessary adjustments to the vehicle I desired, he was not pushy instead went above and beyond to get me a “Great” deal on my car. Mo is a must go see type of guy. I definitely recommend Mo 100%. Thanks Mo. Definitely gotta go to Mo.
Very pleasant buying experience here with my new Jeep! My salesman, Mo S. was very good at details and with keeping me informed along the way with the ordering process! Taking delivery was great too! Kudos to Sam for everything too! A+ to these guys!
Got my jeep serviced here after another jeep dealer couldnt fix an electrical problem that has plagued the vehicle for quite some time. Lucky for me, Gengras found the source of the problem and all is now rectified. The reason for the 4 out of 5 stars instead of the full 5 is that I thought the communication process could have been better. They kept the jeep for almost 3 weeks trying to find the source of the problem and I felt that I had to initiate the calls to find out what was going on. Anyway, they ended up finding the problem and everything is good.
Outstanding dealership! Devin was amazing! He wasnt pushy and was straightforward; he made the experience as pleasant and painless as possible. I started my deal via the internet, and we finished in person. If he said he would do it, he did. I drove from Newport, RI to deal with him, and Id do it again. My truck was sitting out front when I arrived, and it was spotless. I cant say enough good things about him and Gengras!
Mo Salama is amazing - seriously! Dont go anywhere else if youre looking for a car, definitely ask for Mo.. I would honestly give him more than 5 stars if it was an option!We started looking for a car about a week ago (originally not too seriously), and we realized what were looking for is something we should act on quick if we liked what we saw. We shopped around at about four different dealers over the week across CT, and Mo was the third dealer/salesperson we worked with. From the moment we met him he had such great energy and was so pleasant to work with. When we left Gengras for another appointment to see a different Jeep trim, we decided we wanted to work with Mo - no matter what. We left the other car on the table when Mo called back and we explained what we were now looking for, and he told us he had exactly what we wanted. So back to Gengras we went the next day to finalize everything.. start to finish everything happened in about 48 hours and it was completely painless with Mo, we actually enjoyed buying a car... not something we can ever say has happened to us before.Hes phenomenal at what he does, and we actually looked forward to going into the dealer to work with him each time we went over the course of process. It was an absolute pleasure working with him from start to finish, and now were the owners of a beautiful new (to us) car! Were honestly looking forward to coming back to Gengras and working with Mo on our next car!
Victoria- helped my family with my first car. was welcoming from the start and was very helpful throughout the whole process. would recommend her to anyone
LOVED buying our Jeep Grand Cherokee High Altitude from Gengras! Fantastic car buying experience - Ryan Becker was knowledgeable, courteous & extremely professional. From the test drive to explaining all the features - just an all around excellent experience. I loved that they were doing a food drive to help others & encouraged their customers to participate. They really went above & beyond when we picked-up the vehicle - it was at night after dark & cold. Ryan had parked the Grand Cherokee inside the showroom so we could see it clearly in the light & he showed us how everything worked. We had brought our kids to pick it up & instead of having us sit in an office & wait while they prepared things in finance we were all able to sit in/walk around the jeep & the kids love being able to check everything out - it was a really nice touch that made the service level over the top for me.
Victoria Stewart Was terrific. She was able to answer all the questions and find us the exact vehicle that I want it she actually found several that I could choose from we were very satisfied with her assistance.
Initially my experience was great. They are extremely helpful when you are purchasing the car. The issue rose when I had a mechanical issue with the car. I kept getting the run around from all the employees and my sales associate Tyler. Each time I would call I would be put on hold for 30 min and then be told there was nothing they can do. Eventually my car got fixed. There was an employee at the Chevy dealer ship that was very helpful that helped speed line the process. I was also told that they would schedule a tow truck to pick my car but then they said they couldn’t. They told me if I was able to tow the truck then I would be reimbursed for the total. I called after about two weeks and sent Tyler multiple emails and was ignored. I also followed up a couple times months after and was ignored again. This happen in February and still no response. So if you want a good buying experience and then be ignored if an issue arises this is the place to go.
Drove to their location from NJ, Alejandro made us feel right at home right as we entered through the door. He treated us more like his guests rather than just another customer. He recognized the value of time and the drive for an out of state client and made sure the vehicle was available for me to test drive and purchase when I get there. I ended up purchasing the Wrangler from him because he gave me a great price on it. He regularly emailed me throughout the week he had my deposit in hand and was very transparent throughout the processuntil we made the purchase. I wish I get a salesperson like Alejandro anytime I try to purchase a vehicle in the future. Mr Ed Brown, The Business Manager, was also very friendly and transparent throughout the financing prices and explained everything very clearly. very nice person. I would definitely travel back to Gengras CDJR if I need to make another purchase from this dealership even though theyre tons on dealerships here. The experience they provide is unmatched.
Great service, great people. Accommodating & helpful, too, which is great when youre traveling a long ways to see / buy a car. My salesman, Mo, was great & did a great job prepping the car for transfer. Thank you Mo & Ed for going the extra mile for me when it counted!
Had lots of great help from a worker named Sam!
Wife thought it was time to move up to a jeep.We visited a somewhat local dealer and got a very low offer on her trade-in.She found what she was looking for at Gengras Jeep and we are so glad she did. They offered her a very fair price for her trade-in. Our sales rep Moe was Outstanding. Very helpful thru the whole process. Then theres Ed who finalized everything who also made sure everything was on point.Finally theres Dominic. Dominic made sure that her new Jeep was properly prepped and spent time with her programming her Uconnect info center and phone. Also walked her thru all of the media goodies.All and All, very pleased and happy we did business with Gengras Jeep.5 Star experience.
Victoria was great, super friendly and she helped us every step of the way while we were at the dealership. She’s by far the best sales person to go to if you need anything
Just picked up my new Wrangler Willys and couldn’t be happier. Mo was great throughout the process. I did my homework and came in w a plan and Mo helped to make that plan happen. Mo stayed on top of the order from start to finish and communicated clearly and often with updates, right down to the day of pick up when I was driving it off the showroom floor. The team even got me a lower financing rate than the one I came in with.
Samuel was very helpful and professional during my visit. Had quite the accommodating and friendly experience.
Mo is the man!We recently purchased a 2021 Jeep Gladiator from Mo over at Gengras and the experience from start to finish was nothing short of perfect. Mo was not only very knowledgeable when it came to all the associated vehicle details, but willing to do everything he could to ensure the price was within our budget. Moreover, Mo made the entire process effortless which added to the overall amazing experience.In addition to Mo, we also worked with Sam during our vehicle delivery. Sam was not only extremely knowledgeable when it came to all the ins and outs of the Gladiator, but he also ensured none of our questions went unanswered.We also had the pleasure to work with various other employees at Gengras and each provided excellent service.Overall, we would give the experience a 10 out of 10 and highly recommend Mo, Sam, and Gengras to everyone!
Was super pleased with my experience at Gengras! I worked with Alejandro Cabrera and he helped me get a 2019 Durango RT, they make you feel very worry free and that they will take care of anything you need. Alejandro is awesome and was a perfect representation of what a salesman should be and I would highly recommend you ask for him and he will get you sorted out and in the vehicle you want! All around great experience!
I honestly wish I could give zero stars. I traded my lease in for another Jeep back in December. Gengras had no clue I traded the car in, no clue they were in possession of the car, and NEVER paid off the car from the trade in. It’s now August, the car is still not paid off by Gengras per our agreement. My credit has been completely destroyed because of Gengras. They refuse to call me back or give me a letter stating that their negligence to pay my car off in December is why the payment showed up “late” to the creditors. Sending in this letter is the first step to repairing my credit. This has been a complete nightmare, and honestly their actions must be illegal. I’m disgusted with the entire situation .
Victoria was a great help and her communication with the details of each car was great! Definitely checked off all the boxes of a good sales person!
Good I went to look at the inventory and had two nice gentlemen who seemed to be returning from their break and immediately offered assistance which is nice but they never followed up with me. That is why I gave lower rating. I also noticed a guy dressed in a suit that was given more attention so not to assume but its what I experienced
I had a great experience here. Walking in to check out a Jeep I saw online and was introduced to Brandon M who was amazing. He wasn’t pushy like most places, he was honest and even came in on his day off to complete the sale due to my schedule. Everything was very easy, fast and I got a great deal. I love my new Jeep and would definitely recommend this dealership to anyone.
I came in to Gengras and met Kenneth and had a very pleasant experience he was informative and knowledgeable on Jeep’s and made me want to get into a new one, it’ll be my third one that I bought from Gengras !
I had an excellent customer service with Mo Salama I just got two cars done with him, one of the top best salesman in gengras
Nice and helpful staff. Paperwork was quick and easy as well. Victoria helped me a lot through buying my first dealership vehicle, and Sam explained everything I needed to know about the ins and outs of the car.
My husband and I were in search of a used Jeep and after searching other Jeep dealers found our way to Gengras in East Hartford. We were met by Mohamed Salama who showed us a 2019 Jeep Compass. Mo took us through the Jeep and explained every detail about the Jeep and answered every question we had. He was kind friendly and sweet. Upon delivery of the Jeep he again explained every feature of the Jeep and ensured we new every function before we left! If your ever looking for a vehicle at Gengras ask for Mo!! Thank you so much Mo
I worked with the salesman Mo Salama. Mo was accommodating, professional, and efficient. I was in a situation where I needed to sell my car prior to purchasing my new jeep. I was left without transportation to the dealership to pick up my new car. Mo arranged for a car to pick me up at my residents and bring me to the dealership. Pick up was smooth and easy! Would highly recommend
Great experience. Excellent customer service. I knew I was driving out with a jeep right when I sat down. Mo was extremely helpful and really cares for his clients. He went above and beyond. Appreciate everything that he did. Hands down the best customer service I have had. 10/10. Will definitely purchase another car from Mo. Thank you!!
I had the best delivery with Brandon M! He went over the WHOLE entire car with me. He went over every button, switch and knob and made sure I knew what they did. We paired my phone and went over ALL the touchscreen functions. He and was super friendly and personable! He even showed me a few extras. He was great! The rest of the staff.. Ethan, Matt and Nic were all very nice too!
This dealership loves to sell, but hates helping with anything after the sale. My new car had a few minor issues, and these people were impossible to get ahold of. I had to dig my heels in and call several days in a row to get ahold of a manager, and even then he wasn’t very helpful and told me to take it to their other dealership. I also left something important in the car I traded in, and once again, nobody was willing to help. Guy named Ed was supposedly looking for me, but never got back to me. When I called to follow up, Ed was on vacation and supposedly nobody else was able to help since Ed was “working” on it. Well I’m guessing he wasn’t working very hard on it or I would’ve at least received a courtesy call. Do yourself a favor and avoid Gengras Chrysler Dodge - worst customer service I have ever experienced at a car dealership.
Victoria is absolutely AMAZING!!!! My son and I came in browsing. We ended up meeting the perfect saleswoman. She turned browsing into a happy, seemless fun experience! Shes very knowledgeable, great explainer and easy to relate to. Having a bad experience prior at Gengras Jeep she made it so I would definitely return. She is an asset to Gengras Jeep and to humqnity!!
Just had my truck service Jeff did a great job 😊
I had a great experience at Gengras CJDR! I was helped by Alejandro Cabrera and Sam Chiarillo. They were both so kind and knowledgeable about the Jeep I bought. Alejandro was very prompt with contacting us and overall a great person to work with. They made my experience fun and easy. I absolutely love my new Jeep! Thank you so much!
I had an appt with Kenneth Hamilton to test drive a new Jeep. He was very knowledgeable, patient, and not pushy whatsoever.
Bought a used Jeep from Gengras, it was in great condition. The staff was extremely friendly and helpful especially Victoria S. who guided us through buying and made the whole process a breeze! I would 100% recommend anyone looking for a jeep head there to see her and buy one!
I couldn’t have had a better experience with Devin Booth. I have been trying to purchase my first car since back in October and he’s been there with me every step of the way. He really cares that you have a great experience and are happy with your purchase. Not too pushy like some sales people can be and you can tell that he loves his job and isn’t just about the money. If you’re looking to purchase a car, Devin Booth is the guy!
Mo Salama is the best! Super courteous and knowledgeable and a pleasure to deal with. He went above and beyond to get me into the used 4Runner I found at Gengras as quickly as possible, despite a few minor snags. Overall had a great experience and Im psyched about my purchase.
I purchased a grand Cherokee through Gengras, Devin my salesman was very helpful with helping me chose my car and also was a pleasure to work with to get the pricing right for me. Overall very pleased with the service they provided!
My sales person was Victoria, she was excellent. I went in to see about leasing details with a trade in for a Jeep I already have. They quoted me over 700 dollars for a monthly lease. So I kindly said, I’m all set because I’m not looking to pay that much. Then the manager came over to talk about my experience which was a fine experience. Then he said I should finance a car which I’m already doing. I stated I clearly wanted to lease. All he wanted was for me to end up walking out with a car which wasn’t happening. Then the manager said for me to discuss with my parents as if I was a 16 year old. It was rude and unprofessional of him. I will not be going back there.
Just want to start off saying I LOVE, LOVE MY JEEP. Brandon went far and beyond to help me get my birthday truck. I told him what I was looking for and he DEFINITELY DELIVERED. Down to the color and features and the price. I just want to thank you very much for helping me get into this jeep a.k.a Ghost Jr LOL... My kids were so happy when I pick them up from daycare and surprise them with our new truck. They were so happy and excited. Brandon definitely did a very good job. Polite and very patient and kept me updated with the processing. I really appreciate all the help and will definitely let everyone know where and who I went to for my birthday truck. Again thank you so much Brandon and also Sam for walking me thru my truck and the set up. I appreciate everything.
Gengras the best place to buy all the options you need and an excellent customer service thanks to Kenneth Hamilton for his service and patient on helping us on finding the vehicle we were looking forHoping to get our next with his helpThanks kennSincerely Braudy and Doralys
Updated August 2020...Well...we did it again! Back to Gengras to add to our fleet. We were referred to Devin Booth, the Jeep expert, to search out our first Jeep. Devin, was ultra knowledgeable and passionate about the Jeep life. Not only did he work his butt off for us, he seemed to have a real fun time and was not pushy at all. He was very responsive throughout the process, follow through and followed up in a genuinely caring way. Evan M, the finance guy was full of energy and as well as knowledge; he provided objective guidance and worked in our favor not just to increase the bottom line. A great experience overall plus we are in love with our new ride! The team made us feel welcomed and valued! Go there!
Just bought a used wrangler from gengras Victoria made the buying process quick and easy for me while being very responsive even if she wasn’t in that day. Went in to pick up the vehicle her and Sam explained all the features and accessories that went along with it. Great buying experience and I’ll be back for my next vehicle!
Worked with Devin Booth as my sales associate. he did a great job communicating both on and off the clock with the situation of our sale. really appreciate his work with me and his patience answering all of my questions. very nice guy. hope to be back and be treated the same way in the future.