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Diamond Marine
650 Coe Ave, East Haven, CT 06512, United States
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Diamond Marine
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Su
Review №1

I had a wonderful experience buying my new boat trailer at Diamond Marine. The price was very good and the service was amazing. The owner, Karl Mueller, helped me with my purchase, pick up and beyond. My trailer had to be adjusted for the size of my boat, he called me on a Sunday and explained what I needed to have done. Then he offered to adjust the trailer for free if I brought it back to the store. He was so kind and helpful, I highly recommend this business, everyone treated me with kindness and respect. Thank you Diamond Marine.

Al
Review №2

I had an excellent experience with Diamond Marine. From Mark, Tom, and Cookie everyone was helpful. When my boat arrived they worked quickly to get me launched. The sea trial was very thorough. It was a very positive experience overall.

Le
Review №3

Had been looking for a boat for months, which has been an extreme challenge with the pandemic driven high demand and low supply. I got lucky that Diamond Marine had financing fall through on the exact model Stingray I had been looking for.Alex King quickly helped me review all the options, pricing (a very fair one for this market) and a video call walk through of the boat. He then helped me work with Kathy in accounting to work up the purchase and all the documents required for registration while he also lined up transportation and delivery since I was an out of State buyer.Prior to delivery, I came up for a final walk through and training with Tom Massey from service who patiently answered my questions and showed me key operating and maintenance tips on the boat and motor. While there, I got a chance to meet Jenny in accounting, who took care of all the final signatures required as well as having short meeting with Mark Misbach, the GM, who prepared my final delivery package of manuals, warranty info, etc. and made sure I had met everyone and received everything I made the visit for.Leading up to delivery, Alex stayed in closed touch with me to nail down the best day and time for delivery and had the driver get in touch with me in advance. He also took care of getting my new registration numbers applied to the boat so that I didnt have to do that upon delivery. Plus, Mark checked in one more time to make sure I was all set.Darius, who made the delivery was on-time (actually early) and helped me make the final prep on the boat, assisted me with getting my boat lift ready, made a stop for me at the one place that has marine gas at a drive up pump and then got me launched safely.All in all, the Diamond Marine was great from start to finish. A responsive, knowledgeable and friendly group of professionals that were a pleasure to work with. Kudos to Mark and his team!

gr
Review №4

II had a wonderful experience at Diamond Marine. The entire staff was very friendly and very informative. My sea trial was very thorough. I would not hesitate to purchase another vessel at Diamond Marine.

St
Review №5

After searching for over a month straight for a trailer I came into Damond Marine. I met with Alexander who is able to answer all of my questions thoroughly and without pressure. This is now my go to place for any trailer needs. Sales and service was phenomenal and staff was very courteous and informative. Thanks again Diamond Marine.

Ri
Review №6

We were delighted by the service and staff at Diamond Marine. They made the purchasing process smooth and easy. They had already prepped the boat we were interested in buying with only one days notice. They ran compression tests on the motor and showed us the computer read-out rpm histoy on the engine hours so we could buy with confidence.Mark in sales was keen to attend to all our needs and we were able to agree on a sea trial to test our all the features of the boat. They stand behind ALL systems to be operating correctly, before you buy.We highly recommend Diamond Marine for your next boat purchase....Rick and Lynda Williams

Pa
Review №7

Poorest family decision to date was putting our trust in Diamond Marine when buying a used center console. ‘22 Angler, 225 Evinrude Outboard — after turn-key assurances, $10k has been spent on necessary service to RUN the engine.We were lied to and worked. DO NOT buy your next boat from this shop. If you would like to discuss this experience in greater detail, please let me know. We’re furious. It’s been a money pit after 3 seasons. The boat never ran right. Today, after receiving a $3k service bill, we found out the batteries are 400+cranking amps short of the bare minimum to run an engine this size, which has only perpetuated a lengthy list of starting issues: starter replaced, new fly wheel..etc., etc.

Ho
Review №8

I traveled 3 hours from upstate NY to buy from Karl and his team at Diamond Marine. I was in the retail auto business for 4 decades and I know about how important good dedicated employees are to the business. My dealings with everybody was fantastic. And because of the pandemic, they don’t need to be nice to sell boats, but they are!

Ri
Review №9

Our 33 year old Grady White 228G Seafarer was in need of a complete overhaul as well as a re-powering in order to be a well found and safe vessel for our son and daughter-in-law to use. My wife and I also purchased an aluminum trailer for “Ariel” from Diamond Marine in addition to the many months it took to complete the extensive overhaul of all of the Grady’s components that could possibly fail while out on the high seas. Her outboard engine was upgraded from its original 34 year old 200 hp Yamaha to a newer 250 hp Evinrude. The Evinrude required some repairs but ultimately wound up running exceedingly well during sea trials, and its stainless steel prop did not need replacing. All elastomeric components were replaced with new ones, and “Ariel” was outfitted with a host of brand new navionic instruments. The technicians at Diamond Marine masterfully installed these new components including a VHF and AM/FM stereo radio system aboard her. No visible wires, all work - neat, clean and ultra-professional. Service Manager, Mr. Tom Massey, was ever responsive to my questions and outfitting requests, treating me respectfully and honestly. He oversaw the entire lengthy project culminating in an outcome that far, far exceeded our expectations! “Ariel” is very much now a “new” boat and ready for use were it not for a long awaited nationally back ordered electronic component which just finally arrived. Needless to say we are thrilled with our Grady now, and plan to give her to our son and daughter-in-law and their family so that they can begin to enjoy their leisure time boating. In sum, the folks at Diamond Marine have been super, especially Tom Massey their Service Manager, the outcome fantastic, and the cost very fair. It’s too bad that my son and his family do not live nearby to continue to benefit from Diamond’s services and expertise. We certainly value their services and confidence rendered greatly! We couldn’t ask for better!!

Br
Review №10

I’m extremely happy with Diamond Marine!! I bought my new 2020 219fs there and towed it 5.5hrs home last year(Syracuse NY). Then decided to bring it back to them for winter storage and installation of a bow mount trolling motor. Tom in the service department is a stand up guy and goes the extra mile to make you happy. He took pictures and sent them to me to make sure everything that they were doing was exactly what I wanted before drilling/cutting. They are the only people I want working on my boat!

st
Review №11

Tom the service manager is great. Very professional.Guys got my boat up and running.

Ge
Review №12

Purchased a unique late model powerboat with a new trailer from Diamond Marine. Mark and his staff were excellent. From the first visit to the sea trial! I requested some service from Tommy when closing on a Wednesday, got everything completed and had my boat delivered by the weekend! Never expected that! This company is top notch! Thank you Diamond Marine!

Bi
Review №13

Friendly, helpful staff, pleasant experience purchasing a boat from them

Ca
Review №14

Great experience across the board from sales to accounting. Top notch place that clearly care and value their customers.

An
Review №15

I had an excellent experience with Diamond Marine and my representative, Kevin. They recommended a trailer that fit my boat perfectly. They had the best price on that trailer. Mary in the business office had all my paperwork ready to go. I recommend Diamond Marine, and I will shop shop with them first in the future.

Ad
Review №16

These guys are awesome! Mark hooked me up with an awesome boat and made my purchasing process so quick and easy I am still in awe. Kurt took me out and did a sea trial and he knew the boat in and out and even taught me a few things. Ill be returning for anything I need in the future!

bo
Review №17

Outstanding experience with Karl and Tom. They did a lot of modifications to the boat and they came out excellent. I was impressed how enthusiastic Diamond Marine were to work with me on the changes I wanted and their ideas to make things even better as the project moved along. As with all boats there are some follow up items and Diamond Marine has supported me with accurate information and quick responses. Very happy with the Key West 239FS and the team at Diamond Marine. Thank you!

St
Review №18

Tom Massey (Service Manager) is one of the best folks Ive had the pleasure of dealing with. He took amazing care of my Yamaha motor and performed all necessary service work/maintenance/winterization in a timely and cost effective manner. I would highly recommend both Diamond Marine and Tom Massey for all of your boating needs. As a fellow (auto) dealer, Tom and his team delivered the same experience that I strive for at my place of business. Ill definitely be returning in the spring to get my electronics and speaker system upgraded!

fr
Review №19

So far Mark, Tom and Karl Have been very honest and straightforward. I believe I paid a fair price for a 26 foot Steiger craft that they needed to ship to me in Pennsylvania I’ll let you know how that works out! So far I would recommend these guys.

De
Review №20

Been off the water for 22 years. Decided on a Steiger Craft for numerous reasons. What a pleasant surprise to find the boat I wanted at Diamond Marine in Connecticut. Working with them was a pleasure. The business side the personal side and transportation of the boat to Maryland. Thanks to all.

D1
Review №21

I can not express how helpful and easy it was to by our new motor from Tom and the staff. They went above and beyond for my family and from the bottom of our hearts we thank you all.

Da
Review №22

Tom in service is always a pleasure to work with. Accommodating and responsive. Very happy with Diamond Marine.

Tr
Review №23

Karl was incredibly helpful through the whole process.First time buying a trailer and it was super smooth.Highly recommend Diamond Marine.

Cu
Review №24

Great staff. Very friendly and helpful.

Ha
Review №25

The entire staff, from the president and office staff, to the mechanics are user friendly and professional, informative a with no pressure. Excellent service!

Se
Review №26

Purchased a trailer over the phone on Tuesday and scheduled a time for Saturday to pick it up. I asked if they could also add the spare tire and mounting bracket, they said it would all be done and ready for Saturday. Arrived Saturday morning and the went out to see the trailer with the salesmen. There was no spare tire or bracket on the trailer. No problem, he said he would put it on right away, which is exactly what he did. While we were waiting for that to be installed, I purchased a few more parts for my boat and paid for everything.... almost 5k in cash. We go outside hook the trailer up go over everything and notice that I needed an adapter for the plug. “It’s only 15 dollars” i explained that I had just spent almost 5k in cash but they couldn’t give me the adapter? All in all the experience was average. Didn’t get the feeling that my business mattered to them. Average customer service and organization

Ri
Review №27

Karl and everyone at Diamond Marine were exceptional!! I wish everyone did business like these guys!! I bought a Venture trailer, but feel like I bought into a great family for all my boating and outboard needs. Hands down, highly recommend! Thanks for everything Karl!!

Jo
Review №28

Exceptional experience!! Started with our first phone call - professional, courteous and extremely knowledgeable about the boating industry. Were first time buyers and we definitely came to the right place to purchase a boat. Our experience was so positive Im now motivated to let you and others know about Diamond Marine - something Ive never done before on social media. If youre looking for top-notch service, knowledge and an exceptional line-up of new and used boats & accessories, a trip to Diamond Marine in East Haven, CT is well worth the effort. You will not be disappointed.John M.Massachusetts

Ja
Review №29

I highly recommend Diamond Marine. My boat buying experience was easier and better than I could have ever expected. The entire staff was helpful, friendly and always willing to take the time to answer all my questions. - which I had many! Their knowledge of everything pertaining to my purchase was extraordinary and they made it all so easy....and fun too! The boat was ready and set for pick up as promised. I have found a business that I will continue to use for all my boating needs. Thank you Diamond Marine.

ma
Review №30

Very fair prices. Even more than fair.Excellent communication, and fast delivery. Very happy with my new trailer.My local dealer ( northwest Illinois) Beene asking about 2k more expensive than dimond marine. + both axle brakes.Cant ask for more than that.Highly recommend.Thank you.

To
Review №31

Had to pick up a trailer for our boat at diamond Marine nice place and great people very helpful

An
Review №32

Great sales and service staff. I bought my second boat from Diamond this summer and it’s another gem. Mark and Karl were so helpful and knowledgeable. The entire experience was phenomenal. The deal went smoothly and it was refreshing to make a purchase in a low pressure atmosphere. Dealers are usually pushy so if that’s not your thing Diamond Marine is the place for you. All around 5 stars.

Re
Review №33

Excellent customer service! If you’re looking into purchasing a new boat, jet ski, etc. I highly recommend Diamond Marine

Ch
Review №34

Our family has been searching for a specific used 27 Grady White + Diamond Marine had one. It was in exceptional condition to boot! Karl, the owner, closed the deal. He was extremely fair + reasonable to work with. Tom, the service manager, followed up with top notch care. He continuously kept us in the communication loop with the service status for the commissioning + follow up service. We were treated as well at Diamond Marine on our used boat purchase as we would have been had we purchased a brand new Grady White at the dealership - An unexpected delight! Very very pleased.

We
Review №35

I want to thank the entire team at Diamond Marine for their professionalism and support before and after the sale. My family was in search of a dealership that cared about our needs. Diamond Marine provided my family with a quality boat at a great price.It was well worth the two hour drive.Diamond Marine treated me like family!Keep up the good work.

Ma
Review №36

Great service. I bought a boat spur of the moment and needed a trailer ASAP. They came through with a really great Venture double axle and had me on my way in < an hour. Made our summer! Thanks Diamond Marine!

Ri
Review №37

Diamond Marine is a honest, easy to work with marine shop. I highly recommend them

Er
Review №38

I am very happy with the service I got from Diamond Marine! My boat now works great and they fixed it without having to do risers manifolds and head gaskets like the other places were telling me I had to do. As a result I was able to get my boat fixed for a lot less money than anticipated

Jo
Review №39

Recently bought a used trailer from Diamond marina. Unfortunately, right after we put the boat on the trailer, we had some issues. Made Diamond aware and they helped take care of the issue right away.You never know what you are going to get when buying used equipment, but having the equipment backed by a reputable company that cares about their customers takes the stress out of it. Would buy from Diamond again.

be
Review №40

My husband loves this place! He recently went to Diamond Marine and the staff was very helpful. They readjusted his trailer and fixed the lights quickly and efficiently. He will definitely be coming back. Thanks!

Pe
Review №41

Tom gave me a price on my motor. He was the best price and best warranty by far. The service they gave me was 100% the best I have ever received. They did what they said they would do. The technicians and very clean and professional. Tom called with any concerns or issues and I trusted him with everything.. he will only recommended what your boat needs. Honestly I cant say enough about Tom and his crew of workers.. I tell everyone about Dimond marine I will NEVER go anywhere else.. Tom and everyone that worked on my boat, again thank you...

Ma
Review №42

There is something to be said when a business has employees that care about it as if it was there own. As a business owner myself I must share my sincere gratitude to the staff, specifically Bob Gargano, Tommy and Dan. These guys thoroughly diagnosed, explained and repaired the problems with our boat in a manner worthy of praise to their professionalism.They did so with honesty and that trait alone is worthy of praise.On behalf of my family, we would all like to say thank you for getting us back out on the water and we will be sure to return to you and recommend your business and people.Thank you Bob, Tommy, Dan and Diamond Marine!

Ed
Review №43

Absolutely a great trailer dealer to work with. They know there products and represent them well. Need a boat trailer, go there. They even like dogs. EB

Su
Review №44

Everyone at diamond marine are awesome...they treat you like family...they helped me purchase my 1st new boat...from beginning to end everything went smooth..even after i picked up my boat they let me know that they are still with me if i have any issues...ty Marc and Tom...i love my boat!

da
Review №45

So i had the honor of working with the best at Diamond marine on a venture trailer i bought. Not only was the trailer as good quality as stated but the service was impeccable. Everything was exactly as stated . They swapped my boat off the old trailer and put it on the new one without putting a scratch on my 32 sunsation SS, then proceeded to balance the weight perfectly with precision accuracy lining up and adjusting the trailer bunks. Thankyou especially Karl and Tom.

Ji
Review №46

OUTSTANDING SERVICE!From the beginning of my search both the owner and Tom from the service department teamed up not only to help me find the boat I was looking for (2 years) but also did an excellent detailing job as well as installed all of the upgrades and follow through to make sure nothing was missed.I know I can count on them to be there when I need them to answer any questions as well as give advise to ensure a smooth boating experience.5 Stars is an understatement but that was the max the allowed. I travailed hours from Rhode Island back an forth but I would do it again for my next boat purchase.Thanks again to the TEAM at Diamond Marine.Jim

Ha
Review №47

Probebly the best marine services in Connecticut. Very helpful and exceptional services . Ask for Tom if you wanna do service.

pa
Review №48

The folks at Diamond Marine are by far the best.They go above and beyond to accommodate the customer. I only wish I had gone to them years ago.

Ro
Review №49

I had the best possible boat buying experience with Karl and his amazing staff.

Ji
Review №50

I have been using Diamond Marine for five years. They have serviced my 20 hp mercury engine during that period of time. I have not been disappointed by their professionalism ever.

Wa
Review №51

Great experience! Terrific people...minor hiccup that they corrected without issue... would definitely do business with them again!

Ti
Review №52

Great service wonderful selection of trailers, a blessing to have done business with them

Th
Review №53

I was looking for a particular pre-owned boat that had to be in excellent condition, and Diamond Marine had one listed that seemed very clean. Pictures are not always reliable, but when I saw the boat in person, it was virtually flawless...amazing considering that it is 20 years old!I was greeted in person by Karl Muller, one of the owners. As an experienced businessman myself, I was genuinely impressed by Karls sales approach: very straight talk, answers to all my questions, and absolutely no pressure tactics. We agreed on a sale based on a future sea trial, but I already had high confidence in dealing with Karl.Since then, I have related to Tom Massey, the manager, on numerous occasions to prepare many details before taking out the boat. Now, as a first-time power boat owner, I was treated to an invaluable two hours of training at sea. Both Karl and Tom have gone overboard in providing me with extras to fill out everything I need. It is obvious that Diamond Marine rests its reputation on service, which is extraordinary and beyond the call of duty.

Se
Review №54

A great place to buy or sell a boat. Also great service. I have dealt with Diamond Marine for many years and have always received outstanding service.

JC
Review №55

I was planning on posting a simple thumbs up review of our experience with Diamond Marine, but after seeing the most recent reviews I felt I needed to write a little more than usual as My wife and I are the purchasers of the Sea Hunt.I would not hesitate to purchase another boat from Diamond Marine. The owner (Karl) was completely honest with us about everything. He said that someone else was interested so we ponied up and put down a deposit.We arrived late morning so, if someone else truly wanted the boat more than us they could have gotten it.The boat is great shape and I can see being upset, but I wouldn’t call a business that does not take a deposit over the phone as being dishonest or worse yet ”crooks”. If anything it shows how honest they are.If I had a business I would not take a deposit from someone who hasn’t seen what it is I’m selling in person because there is a chance that the person would back.The review actually made me feel better because i know that he wasn’t lying about the other buyer just to sell the boat.A great boat at a great price from an honest business. Thanks Karl. 5 STARS!!

Ja
Review №56

Diamond Marine has been exclusively servicing my boat since I bought it from them 10 years ago. They have always done a great job. Tom in service does exceptional job. I wouldnt trust anyone else with my boat. I highly recommend them to anyone looking for a wave runner, boat or service.

Ch
Review №57

Excellent pricing ! Service is 5 star all the way. Thank you Tom and Mark and the rest of the team. Highly recommended to anyone in the market.

He
Review №58

Diamond Marine knocked it out of the park! From my initial contact till after the boat was in the water, every action was professional and focused on the customer...me! Mark, Tom, Kathy, Cookie and Karl; thank you for making this jump a reality. When I couldn’t find my Key West 239 FS locally in Vermont, you guys said yes to every request. I only wish I didn’t have to drive 5 hours to have you perform service on my baby! Thank you!

Do
Review №59

I purchased my used 26 ft Miami Steiger boat pictured here last Spring from Diamond Marine. The transaction was smooth, and the deal was fair.In July of last year I experienced a problem with a faulty power head on one of the engines. The motors were out of warranty, and I was forced to pay the $10,000 repair bill.I attempted to be reimbursed from the motor manufacturer but I encountered some resistance. I pursued the issue with the assistance of an attorney. There were a series of questions and exhibits I had to produce for the manufacturer. Tom Massey at Diamond was tremendously helpful in explaining the reason for the failure, producing the actual part that caused the failure, and writing a letter explaining his assessment and analysis of the problem.A year after I began the process for reimbursement, I was contacted by the manufacturer who agreed to reimburse me for the total amount I spent for the repairs. Without the assistance and support I received from Diamond Marine, I would still be out $10,000 to this day.I know several other people who have purchased boats from Diamond, and who also use Diamond to service their boats. To a person, I have never heard any negative comments regarding the level of service that Diamond delivers....... Doug MacDonald

Ba
Review №60

Great people! Honest Dealer! Superior service! Highly recommend them! I have owned boats my entire life and Kurt was knowledgeable and helped guide me into what I really needed (rather than steer me into something more expensive like I had planned on purchasing.)

St
Review №61

Alex and Mark made the process of buying our first boat easy and fun.

Ji
Review №62

Bought two jet skis from Diamond Marines: best service, easy to understand options overiew, extremely efficient, and great follow-up and help with registration, insurance and even sea tow. I’m now purchasing additional parts like sound systems, more life vests, and coolers. Must go to for any boating!

Jo
Review №63

Tom was very knowledgeable and provided a very quick turnaround. I’ll definitely come back for this service. Thank you.

Za
Review №64

Just picked up my 2019 Yamaha VX Limited jet-ski from Diamond Marine this past weekend. Tom, Bob, and Carl were very helpful and professional through the entire process. They answered all the questions I had and gave me a lot of great advice, as Im a first time jet-ski/boat owner. I ordered bluetooth speakers to go on my jet-ski and had to wait about a month for them to be delivered, which was not a problem at all. They called me promptly when they were installed on my ski. The speakers look and sound great. If myself or my family decide to get another jet-ski, it will be from Diamond Marine. Highly recommend Diamond Marine and their staff!

Jo
Review №65

Great serviceBuying my new Steigercraft was a seamless experience. Got absolutely everything I wanted.Mark (sales) Tom (service) Kathy (office) were very helpful

Ri
Review №66

Ordered trailer for 1995 Key West 1720 Sprotsman- timely delivery and all paperwork in order for pickup.

St
Review №67

The diamond marine staff was easy to work with and took care of all my boating needs!. It was a real pleasure dealing with these boating professionals!

Je
Review №68

Outstanding is all I can say. My experience was great

Ch
Review №69

The whole team at Diamond Marine has been very accommodating, customer service oriented, knowledgeable and professional throughout my transaction with them. It’s been a pleasure and I’d recommend Diamond Marine to anyone looking for a Key West or anything else they sell there!

Do
Review №70

Went to check out a Sea Hunt for my brother who lived an hour away and I live 5 minutes away. My brother spoke to them in the morning was on his way to see the the boat and was 35 minutes out from Diamond Marine. I spoke to the sales man and asked if I could put a deposit down for my brother until he arrived and he said no you do t have to your brother will get first chance at the deposit. In the meantime someone else walked in to look at the boat, knowing my brother was not far from being there and he just told me don’t worry about putting a deposit down ( I have a witness) when my brother arrived they already took a deposit from somebody else and said to him “sorry “. Totally sneaky dishonest sales people as I was told by many people in the area but it took first hand to see it happen and the owner was well aware of this and did nothing . Pretty unprofessional business In fact extremely “shady” place, stay far away!

Ja
Review №71

Karl helped me find the perfect trailer for my boat. I highly recommend Karl and his team at Diamond Marine!

Ch
Review №72

Brought them my boat to be repaired at the opening of the season, told me 2 weeks which was faster then any other dealer around. But the incredible guys in the service department had it done in 2 days. They went above and beyond.

Je
Review №73

Was having significant difficulty with my boat trailer. When I stopped in at Diamond, I met with and discussed several options with the DM team from repairing my current trailer to buying a new trailer and even options for a new boat altogether (I asked :)). Ultimately, I wound up purchasing a new trailer, which I am, so far, very pleased with. Best part of the experience was that even though I am a bit small time in the boating universe, I was treated with respect and was not exposed to an intimidating high-pressure sales push. I was simply presented with my options, and allowed to choose what was right for me at that time. Now, my plan is to use the DM service team to perform routine and winterization services on my boat going forward. Thanks to all at Diamond.

Di
Review №74

Outstanding customer service! I bought a used boat (via the internet) from Diamond due to their well established customer service record and BBB membership. I was not disappointed. From the initial sale through post-purchase follow-up, these professionals demonstrated a level of customer service rarely seen today. The initial purchase went smoothly and it was a pleasure working with sales manager Mark. I was unable to pick up the boat immediately, so Kathy, the registration/title person coordinated temporary storage for me at Diamond. When I was able to pick up the boat, both Mark and service manager Tom were there to personally go over the boat equipment and functions with me and help me hook the boat and trailer up to my truck. I put my boat on the lake and experienced an unforeseen throttle operation issue. Tom diagnosed the problem and owner Karl approved covering the cost of repair. These people really stand behind their boats and reputation. Thanks again to the great people at Diamond Marine. When I decide to upgrade my boat, Diamond will be the first place I look!

Jo
Review №75

Karl, Kurt, Mark and staff are beyond exceptional.Treat you like family, totally honest and will work with you no matter what.World needs more people like these guys.Godspeed.

St
Review №76

Great company to deal with everyone there is a pleasure to deal with and I highly recommend anyone in the market for a boat,trailer or jet ski to definitely check them out

Pe
Review №77

Great price on a trailer . Staff are very personable and helpful.

jo
Review №78

Great experience overall. Carl, Kurt, Mark, Tom and entire staff are true professionals. I have purchased a few boats from Diamond Marine. Everything was delivered as promised and whenever something came up, they were right there to correct it. I have sent friends of mine there to purchase boats and they could not be more thrilled with their experience.Keep up the good work!!!

Ti
Review №79

They delivered my boat from Connecticut to California for me, all went smoothly, standup guys. Thank you.

De
Review №80

Mark, Tom, Curt and the whole crew at Diamond Marine were so friendly, and helpful . They made the process of purchasing a used boat pleasant .

Ta
Review №81

I needed help on my trailer and decided to call them. Wow! What a great customer services I got from them, specially a gentleman named Karl. Thanks.

Ro
Review №82

Id been shopping Key West boats through dealers in my area. Visited the dealer in Hampton Bays, nice people but Hamptons name and Hamptons prices. Visited Seamans Marine on Hawley PA., a great dealership but didnt have the model I wanted. I found Diamond Marine, I called and the owner almost immediately returned my call, we talked numbers and models (he had the DFS I wanted in stock) and I took a ride up there. I sat with the owner, he showed me the boat, I took it for a test ride and after a little negotiating we agreed on options and a price. The owner, Karl kept me updated via phone calls and emails (including pictures) during the entire process. I also spoke several times with their Service Manager Tom, another Gentleman very dedicated to doing his job. Went on a Saturday morning to pick up the boat, it was bright, shiny and prepped perfectly. The paperwork process went very smoothly and everything was in order. Tom patiently answered all my questions and I trailered the boat (on my newly purchased Venture trailer) the 85 miles home. Since then I have had a couple of VERY minor issues and Tom has been exceptional in his handling of these issues, THAT right there is very important to me. Its very easy for a dealer to be great BEFORE the purchase but its how a dealer performs AFTER the purchase (when they already have your money) that really counts. Diamond Marine has been exceptional in every aspect of this purchase and I would highly recommend them. In a few years when I am ready to trade up Diamond Marine will be where Im going. And for service, even though its a bit of a drive for me because of Toms professionalism I will be returning my boat to them. GREAT job Diamond Marine!

Mi
Review №83

The sales is not to be trusted. Went to buy a boat ask if he needed a deposit before I drove down an hour and a half. Said no you have first choice. Got there and they sold it to someone else. Play me against the other buyer. Not a place you can trust. Lied to my face when I was there. Owner was not much better said nothing he could do they dont take a deposit over the phone. Crooks!!!

Er
Review №84

Great customer service will buy again from them in the future

La
Review №85

Tom was able to keep my boat ship shape in spite of what I might of done. A pleasure with Diamond

Le
Review №86

Good prices, delivery as promised, great customer service, great loans, fair pricing, knowledgable.

fr
Review №87

Im going to go along with the guy who said they are crooks. I bought a used Suzuki DF-6 engine and brought it straight to Diamond Marine for service as they are the local dealer. They gave it a clean bill of health and charged me a couple of hundred dollars for their time. I got it into the water and it doesnt run at idle. Craps out after 20 minutes every time. Opened the cover, and found hoses that had no clamps, hoses falling out of fittings. Engine likely needs a new carb. Too bad these guys didnt tell me any of this. Risked my life and my familys lives stalling out whenever we really needed the engine. Im now bringing the engine to a real repair shop. These guys work out of a shopping mall in East Haven, CT. I would look for another alternative if you are using them for service.

Ch
Review №88

They took great care of me and they were fast and honest.

Aa
Review №89

Just bought a new trailer from these guys. Easy to deal with, great price, no hassles.

Vi
Review №90

Nice people

Vi
Review №91

I bought a beautiful Sea Ray Pachanga from Diamond Marine . These guys are the real deal. They treat every customer like family.

Gu
Review №92

Quick an efficient!!

QG
Review №93

This is a parking lot. Not a boat store. However, you can maybe buy some alcoholic beverages here in the parking lot

DI
Review №94

Great people and wonderful boats

Vi
Review №95

Just not worth it

Information
69 Photos
95 Comments
4.7 Rating
  • Address:650 Coe Ave, East Haven, CT 06512, United States
  • Site:https://diamondmarine.net/
  • Phone:+1 203-467-2481
Categories
  • Boat dealer
  • Boat repair shop
  • Mechanic
  • Trailer dealer
  • Yacht broker
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–3PM
Accessibility
  • Wheelchair accessible elevator:Yes
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Credit cards:Yes
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