Staff EXTREMELY UNPROFESSIONAL!!!ONE employee states he has reserved parking in front of store. Employees walk around without providing assistance to customers. Employees walk around on their cell phones when there are more than 6 customers in the store. Seems that 3 out of 6 employees take break to the extreme.I WOULD NOT RECOMMEND THIS LOCATION FOR SALES AND OR SERVICE!!If Jermaine is the leader of this location HE NEEDS TO BE REPLACED WITH SOMEONE WHO UNDERSTANDS CUSTOMER SERVICE!!One employee named D brings out a car battery to replace one from my vehicle with no tools. As well as to place the brand new battery on the asphalt floor of the road. Tells me there is nothing wrong with putting battery on the asphalt. If this was true then why are batteries on racks in the store.Then sees a cross bar and states Advance auto is not allowed to remove the bar. Only battery that is visible can be replaced by them.

Not too helpful. I tried to get a simple dude for my car and he asked me to ask my mechanic to take our the blown fuse bring it back and then he can match it. I had to get my phone and look it up on YouTube so that he could visualize it. 🤔 I dont think your gonna get much help out of these guys, so make sure you are there without needing much help or youll be sadly disappointed.

Kenneth from this location was very helpful. The workers are friendly.

I always get great service

Depending on which location you purchase from; the supplies can be limited.

Said they had a part and told me 39 bucks. Sent me to another store in Livingston and the price changed to 110 bucks. If i really didnt need it i would have left it. I called the store back in east orange on main street but the person who answered the phone played stupid and pretended that he didnt know who I talked to,however he remembered the part i needed.

Quick help for product purchase.

Friendly service but needs more employees.

The younger men are very helpful, the older ones can be dismissive at first, I felt it was a sexist environment, I had a hard time proving my battery was defective when clearly it was not holding a charge. I know a lot about cars and I felt demeaned until I was right the next day the machine registered needs recharge I only had the battery less than 6 months, I only received good customer service from two employees

Horrible the parts guy kept giving me the wrong parts three trips back and forth

Service is always good for me when I go to the store. Thanks Mr. Hank for installing my new battery. My only issue is when I placed my order online it said I would get a email when my order was ready. I did not receive anything, so after 2 days I had to call to get status of my order. Besides that the man who took care of me when I got there was really nice.

Customer service was exceptional!

Helpful staff and have a good range selection of what u need

Purchased wiper blades from in store shopping and the gentleman employee put them on my car for me with smile. How awesome!!!!!

I went in there looking for a part for my car and a young lady name Angie was the rudest person I have ever encountered. I’ll trying different location next time

I was having a hard time finding u joint for my 1997 truck. I went to auto zone and twice was given the wrong part I went advance auto in East Orange nj and there computer wasn’t showing the part but there counter person was awesome her name is Angie she took my old part and found me a matching part that fixed my truck. Thanks a lot Angie

Very helpful

Made go to two stores to get a part none if them had it even thought they supposedly checked physically that was in stock

THIS LOCATION IS ACCEPTING PURCHASES WITH STOLEN CREDIT CARDS!!!

I come here to pick up my UPS packages and wiper blades. The employees seem kind enough.

I waited to post a review because I wanted my husband to be able to pick up my part without any harassment. He went to pick up my part and the Spanish lady in the front DIDNT even look up his name just told him it wasn’t there! She didn’t even know his name or what he was there to get. She was very dismissive and was busy on her phone. My husband left and goes there the next day to pick up the part and it’s there. He continues to ask out of curiosity when did it come in. He was told that it wasn’t part of the morning run so it had to be there already. If the Spanish lady would’ve just looked i would’ve been able to get my car fixed sooner.

I had an emergency flat before work and needed to purchase a tire rod, the tire rod I purchased was smaller and didn’t give me the leverage to get the lug nuts off the tire, as I returned to the store seeking to exchange for a bigger tire rod or air machine. I was told by the store manager (Luis) that I couldn’t exchange the item, his explanation being I was returning a used item, the only help he did provide was in showing me the return policy.My suggestion is to no longer patron this business as a result of them not being customer friendly, unreasonable, and financially greedy when considering my emergency. Rather than choosing to purchase another item from here, I used the same money I could’ve spent on an Uber to work. There’s an Autozone 5 minutes away that’s far more accommodating then this cheap establishment.

Bad customer service, there is a guy always talking on his cellphone, if you need help you need to wait until he finishes talking. Really unprofessional. Talk all you want in your break.

Extremely helpful employees inside clean outside atrocious

They didnt honor the sale price

Good customer service.. But dont ever call, i call to find out if they had specific part before i come there.. The lady who answer the phone kept on putting me and hold without asking me what i want first, i was on hold for 10minutes so i hang up and call again and it and the something happened she placed me on hold. She keep placing me on hold and forget i was there.. Is when i call back the fourth i actually got through. The reason why i gave it 4 stars because when i went to pick up my parts gentleman there was awesome.

They gave me wrong information trying to have me leave my car for a quick job on a starter for 100.00, when it cost more than that. The guy was under the influence of something . Went to another advance and it was a battery issue.

Parts thats not in a good condition

Everytime I reach out or go to this location, its a problem. I have tried this location 7 times:1. Horrible Customer service2. Terrible Phone etiquette3. Always a long line4. No one addresses you as you are standing there.However you can easily maneuver in the store and find products of your own.No one wanted to help me remove my dead battery from the vehicle that was located in the parking lot right outside. the manger told me in order for it to be serviced I have to remove it myself. As a female, I feel that was highly unacceptable of an answer. Possibly offer an appointment or another time to comeback. I had to call services for a jump.

Gentlemen was very helpful 👏

I went there to get steering wheel fluid. I got assistance from someone who fixes cars in that area. This store. Seems to have parts for my old Ford van. The isles are clean. They have everything organized and are reasonable. The employees were helpful and ready to assist.

Was rushed off the phone and was told if I wanted to get a lightbulb changed “find a shop, we don’t do that here”, Nice customer service skills...horrible, disrespectful, jerk!!! Never calling here again!!!!

Friendly.. helpful.. resourceful!!

Not sure of the store’s service, but the management allow a mechanic by the name of “hank” to hangout there, swindling the store’s sales & service away by persuading you that something else is wrong with your car, so you don’t buy what you originally went there for. Definitely calling the corporate office.

I dont know why, but prices are growing up fast.

I can find what I don’t find in other places!

Staff was very helpful, me and my dad were looking for stuff to clean his car. This was a good experience

Great experience, above and beyond customer service. My wipers stopped working in the middle of a rain storm and they really helped me out a lot. Thank you!

You can always find what you need here

This place had great prices and the staff was so helpful and showed me how to use what I bought.

Closed at 6 even though their hours said 7.

Some staff always wakes on the wrong side and then there is always one who is good to assist...look around before you ask for help

I make them one of my favorite store. Their online store offers a few good perks through discounts. Pickup at their stores also is fast and easy to do. I am quite pleased with their services also

Its and auto place what can I tell you its a hit or a miss

Like any. The people wants to help but its just not working the system they have. Customer comes to buy a product and its the person behind the counter taking your order that will install it. And before you know it. A loooong line awaits she/he finishes with you. Its ridiculous. They need some pro and some cashiers. Anyone that buys something requiring install will wait aside for pros help so cashiers can help customers that are actually there to just buy oil 🙄💁‍♀️

Im talking to the girl at the register and asking about a filter for the car. She said they dont have it when in fact on the app it clearly states that have 3. So I went myself to look for it by stock number. Guess what I found it, while Im telling her that this was the item, she said hold on and answered her phone to talk her love Paco. mi amor is Spanish for my love. I ask her if I can use the bathroom and took off the ear plugs off and stated sweetie we dont bathrooms here. I just left horrible horrible service!

If you have a car problem you can go there.There is a lady behind a computer, she is so kind with customers. But there is a guy next to the entrance door. Hes a pig.He doesnt respect customers. Even though the lady ask him to do something, he stays quiet with a bad character. I think its place its not to receive people. Hes a beast.

This store quality is pretty good but store clerk customer service needs improvement.

Very rude people!

Great place to find parts accessories cleaning supplies for your car

Its ok to pick up quick items and do small repairs. I dont buy their batteries, though. They run out of life too soon for my personal taste.

Service is okay price is not bad

Excellent customer service

Good prices, almost always have what you need

Listen if it wasn’t for Jason this place would get Negative 2 stars. These two West Indian women are NASTY. Their attitudes stink! Their service sucks and from my experiences with them, they’re lazy. I told the manager (or so he said he was) ROCK that these two are problematic and he just walked away. These two women need to be fired!

Great selection and jason was helpful and offered to install a wiper blade which no other stores ever seem to offer.

Loved it ♥️.

Excellent place to come and get your Car everything, hassle free, no drama, no extreme prices and great customer service, coupons, sales and rebate programs going on all the time and expertise assistance without the B.S. if your a lady riding solo.

I went there to do a Amazon Return.

Slow reps at times but some are helpful

Good service however slow. Need more staff to assist consumers.

Better then AutoZone I dont care what nobody say. They have everything you need

This is the third time i called for parts in this location and i speak to the manager twice about a part if 6 are in stock or not, his answer is yes yea yea or come here and LOOK IN THE ASILES. when i get there 10 min later only 4 in stock. upset!

Advanced Auto store is awesome, great variety and great prices!

Friendly staff, and had all the parts I needed. Clean well organised store.

Was greeted upon entry. Didnt have what I was looking for, but will return.

Very rude customer service

The staff there are very helpful, even if you dont know what youre looking for, you just explain to someone and they will try to find it, and if they dont have it they will recommend you to someone who does.

Great service from da lady

Never more than about 2 people working here. A trip to buy a single item generally ends up being a 15mn trip.. Granted you know what you need.

Good selection. Friendly staff. Opens early

Great service

The staff are very knowledgeable about their products +!

For a big place they lack of auto parts

Very expensive but knowledgeable people who are not in a rush when helping you

Not bad at allHelpful employees

Friendly and always have what you need

We were happy with the quality of service that we received when we were at the location.

My entire family goes to this store, very well stocked location and the staff is great! Narine Jr. Transportation approved!

Very helpful staff! Good price!

Good location

Selections are few, limited. Staff need more training in manners.

Efficient and friendly staff - goes a long way to make your car repairs problems easier.

Will not be going back....trying to change my headlights my hands got dirty, they denied me access to the bathroom to wash my hands....!!!

Al great sale representative

The Parts are always in stock,but the customer service sucks. Customers on the phone come before the customers standing in the long line.

The best always,dealer grade parts!

This particular store is not the store to visit incase you are in a rush. Take for example, you are at the counter being served, the phone rings and it is answered by the person attending you...and then you are made to wait and wait for the phone conversation to end....In my thinking, the caller should be put on hold and served in the order as received. First come first serve.

The attendants are doing a good job

Look all you want.. Just dont think your leaving there with a smile any time soon,.. Get It ! 😨

Got whay I needed.

They do have great deals

Always have what Im looking for

Always get my stuff and the have veterans discount

Pretty decent auto supply selection

Counterman very helpful and friendly

Shop around before buying anything here, all of their stuff is over priced.

Ok. Service was not all that good

The customers service is good

Very friendly and helpful associates