Pricing at this location is much higher than other locations. For example their large big green egg is almost $200 more than other Ace locations within 45 minutes of here (specifically Ace hardware of Gray). I shop here only if I’m in a hurry and don’t have time to go somewhere else. Some of the staff are not very friendly or helpful. If you need something you have to go track someone down and in my experience some of them seem to be annoyed or cannot answer your question, instead they have to go find another staff member who can. I’m talking about simple things like asking what aisle to find common items. I usually end up just trying to find things myself. Their lumber selection is a joke. It’s stored outside unprotected and wood is generally in poor contrition (warped) from sun or water, not to mention overpriced compared to other local lumber yards. When they built this new location I was really hoping it would be like the Ace Hardware in Gray which is awesome. Unfortunately it is nothing like that location. The stores are all privately owned and operated and you can really tell a difference from store to store in this case.

Awesome paint department and huge shout out to Allison!! For the 3rd time she has perfectly matched and diagnosed our paint problem perfectly! This paint department is the best Ive ever dealt with in my lifetime! Keep up the awesome customer service!! 👏 i

Great atmosphere. Friendly and very helpful. Sometimes a little to helpful. But thats not exactly a bad thing.

Always great staff and great store to cover all your needs

Clean, everything you could ever need and knowledgeable staff.

Nice friendly helpful people. Anytime I need a part or cleaning supplies They are my first stop. There is a cashier name Mrs Kathy. She is the nicest friendly and most helpful person I ever met. I also took some pics. If my information was helpful please like my review.

Love this store, everyone is so helpful and nice!

Helpful staff always cheery great place to shop.

A real gem...a terrific ACE..great selection..organized very well..superbly clean..staff gladly assist..found plants,garden bench..very nice kitchen faucet..Just terrific..!!

Great place to shop and they carry most everything you need.

Nice hometown country manners . got everything you need

Very nice facility and helpful employees!

Great staff and some cool The Egg grills.Always shop here when Im in town

Great “local” option for household needs. Prices compare with HD and sometimes lower....Nice owners and helpful staff

They were very helpful and friendly. It was more than just your typical hardware store. They had lots of seasonal decorations, beautiful fall and Christmas items. They had a large number of souvenirs and decor items pertaining to Lake Oconee and UGA. The store was well organized and very clean.

Great selection and knowledgeable staff. Prices are competitive especially on specialty items, but the edge over Big Box stores comes from their staff a bigger selection and knowledgeable staff. This store has helped me on several occasions on hard to solve problems with hardware and paints. This time they saved me when trying to find a stain for my hardwood deck. They stocked, for a contractor, a more desirable alternate brand that I would have ordered on-line....and since I was testing on such a small area, the lady helping me said I could bring it back if the color wasn’t right. Take that Big Box!!! Since moving to there new location, just north of Old Phoenix on GA44 a few months ago, the selection including local products and gift ideas seems larger and more organized. Great store!!!

Great local hardware store that has everything you need, and a few things you want to have. Whether it is clothing, footwear, lawn equipment, paint, a receptacle, weather vane, bug spray or bird seed, these folks have it. Sometimes we even go by there on a rainy day just to browse the aisles. They have a friendly staff and prices are affordable.

Clean fully loaded

Good service and good variety of what you need.

Really fine Ace Hardware location. Staff are friendly and help when you need it. I appreciate that they ask patrons to wear masks during this pandemic. It demonstrates that they care.

Nice place.....long lines tho

Full of great stuff they have everything. Well organized. Cashier could be a lot nicer

Very helpful

The staff was very polite and helpful. We purchased a grill at 1:30 and it was delivered at 2:30. That is outstanding customer service.

Great place to shop.

Awesome staff, helpful but not pushy. They had all the plumbing supplies my project required, and all for a very reasonable price. The location saved my truck many miles, and saved me a ton of time by not having to drive to a big box store!

Awesome clean store. Never knew that they had such a great variety other than hardware.

We have just moved to the area and friends had recommended you. So we really just stopped to see your store. We were impressed and bought some vegetable plants. We will be back again.

Very friendly and well stocked

All good

Fun place to shop. Knowledgeable staff and great inventory

Well stocked and very friendly and helpful associates. If you dont know where something is, just ask. All of their employees seem to know the layout very well.

Friendly hometown place

The friendly personalized service that you would expect from Ace hardware. Huge inventory and a great place to shop.

I just love this hard ware store. They are always there asking to help. They have all your needs in stock for my handy man needs. Even offer some nice things for the ladies. Table settings to some jewelry! Love it!

Great shopping here, prices are a little higher but the wait is less checking out. Employees are super friendly and very helpful

Tops in my book. Friendly and helpful staff.

If you need it....its probably in this store! Lots of nice friendly help.

Very clean store, friendly staff

This Place Has Great Customer Service and Appreciation. They Have a Very Nice, Clean Selection of Tools, Hardware, Plumbing, Electrical and Out Door Furnishings. The Old Store Style With New Store Design..

First time at Ace Hardware. Very impressed...Ill be back!

Has a little bit of everything. Extra nice when they have good sales. Employees very helpful.

Good service. Great customer service. Has more than hardware.

Had everything I needed for the job I did

Very friendly and helpful. Actually kind of surprised me.

Best Ace Hardware service ever!!!! Ivan went wayyyy above and beyond to help us when I showed up with a broken stroller during our family holiday. Ivan not only helped to identify some compatible parts to fix the stroller, but offered to help me repair and rebuild the stroller on the spot because I had no access to tools while I was 100 miles away from home. The whole repair took about 30 minutes and the stroller was much better and sturdier than before. When I offered to pay Ivan with a tip, he refused to take it. He was just happy for the project that helped to break up his work day. What a fantastic and beautiful human being. I cannot stress what a great place this is because of the friendly and caring service they provided me; a total stranger. God bless you Ivan and all the fine folks at Ace. I will definitely come back soon and often.

These guys had everything I needed. Good place to have nearby.

Mask are against CONSTITUTION if you are not sick. Makes no medical sense.

Enjoy shopping there. Good selection and great people

Great place for unique items. Have something for everyone

Very nice hardware store. Employees are great

I go 2 to 3 times a day fast friendly service and have what I need

Very nice place to get all hardware and landscape goods, a little on the pricey side. From what I have used, the products that they sell stay in very good condition!

Super friendly a d knowledable people

They are extremely helpful and do what they say they will do when they say.

! Ask and you receive. Helpful and nice gifts to choose

Convenient! Helpful staff in a large well stocked hardware store. Great selection of gifts and home items.

Never experienced an Ace like this. BGE, Columbia, Yeti. Not to mention the normal nuts and bolts.I look for a reason to have to go here (wink wink).

This is a beautiful store, great addition to the area.

Neat place to shop at. Always find what I need. The Popcorn is a plus! Yumm

Always clean and staff is helpful.

Always clean with an array of great products to choose from. Friendly staff !!

Poor customer service

Got what I needed and looked around some. Staff very friendly and helpful.

Staff is always knowledgeable and couteous, l would go anyplace that has free popcorn like Ace.

Really good selection of everything.

Good place to start and find what you are looking for..A

Very helpful. Big Green Egg

Nice new and clean and bright. Grand opening at end of month.

Very helpful people and all kinds of nifty gifts for the holidays

High priced junk clutters up the place. Its more of a homegoods place than anything

Unfortunately, this establishment is politically biased and not friendly to all.

Nice facility. Some employees are friendly.

Friendly people, very nice store!

ABSOLUTELY- loved it!

I visited the new location today and as Im trying to figure out where things are i asked an older guy about GFI outlets and his reaction was open your eyes maybe youll find them and he acted like it was a problem doing HIS job then at the register the lady that rang me up never asks did you find everything ok so after I paid she hands me my reciet and looks away never says thanks you for coming in or have a nice day she said nothing at all so I made it clear that I wont be back!! Home Depot must nicer people who care about their customers! it will be worth the extra 9 miles drive from now on.

Love their gift area. Great stuff

Found items I could not find anywhere else.

I always enjoy going to Ace. They are always very helpful.

Fast Service and had what we need.

Great service and always someone to help you get what you are looking for or what to get to deal with your issue!!!!

Nice place Google service

This place has anything you are looking for: gardening hardware paint gifts etc.

Nice friendly people, there is always someone around to help.

Clean store and friendly staff. Not a lot of womens selection for boots, and clothing, men selection was good

Fanciest Ace Hardware Ive ever been in

A very nice store.

Helpful. Went out of their way

Its OK like a big box store

They have it all.

Didnt have what I needed and no one around to help customers

Very expensive

Appropriate

Well stocked nice staff

Very helpful people

Have fantastic diverse inventory

Great store

New store, not organized yet.....

Great people

Its a hardware store with extras