We had a crazy situation and needed carpet quickly, Im not sure how they pulled it off, but they got our carpet installed with 2 days to spare and it looks gorgeous! Thank you Rebecca and everyone else on your team that pulled this off. I cant recommend this company high enough! I will definitely be giving them my business again.

Rebecca has been outstanding as our sales person, as she showed us all the different possibilities and worked with us on product availability, grouting options, and keeping in close contact throughout our experience. Luis and the Bustmante Crew # 2 were also outstanding in arriving when they said they would be here, and their communication of what they would do. They checked with me to make sure they would install exactly as we wished, and their work was efficient and professional throughout. The finished product is beautiful. When they were finished, they cleaned up everything inside and outside. We couldnt be happier with the people from Erskine Interiors. First class and first rate! Thank you. In addition to the above mentioned people, Michelle, our scheduler was terrific. We had to reschedule a few times as the timing on demolition, plumbing, and cabinetry kept changing. Michelle handled it all cheerfully and patiently and was very pleasant to work with. Again, thanks to all!

The entire experience was very good. Rebecca helped us select the appropriate carpet, had large samples sent directly to us, and arranged for the measurements to be completed. Raul and Leo took care of the old carpet and did a wonderful job installing the new carpet. Raul and Leo were polite, neat, and most important they were very good at installation. Cant find the seams, great job.

We had an amazing experience working with Al & the Erskine team. We got excellent service throughout the process from expert advice on the right carpet for our needs to seamless installation. The quality of carpet far exceeds other retailers options for the same price. I will be back to Erskine for future flooring needs.

We had outstanding service and installation. We replaced the flooring on our entire first floor. Michael at the Eden Prairie Erskine location was an exceptional sales representative. He made us consider issues we had never thought of--like how slippery certain vinyl planks would be in our stocking feet. So, we literally shuffled across floor samples in our socks at the store. Great trick--we eliminated certain products immediately. We decided to do much of the demo work ourselves to save money on the installation, and Michael guided us through the prep we would have to do. We even brought in pictures and phone videos into the store to show Michael our progress with him coaching us on what else had to be done. The installation crew was amazing and fast. Its been a long time since weve seen a team work that hard. For us it was a great buying experience, and our first floor looks amazing.

We had a great experience with Erskin, Rebecca was wonderful to work with, she helped us pick the perfect flooring for our home! The installers were great as well, very friendly and did great work! I will definitely use Erskine again!

I was very disappointed in this place. They have a huge selection of carpets and wood floors but there are no prices posted. We waited for a store assistant for a long time to come and help but every single time we wanted to know how much this or that cost they had to go back to their computers to check the prices. It was so painful that we just left. Maybe if the workers would have been more willing to assist Id give 3 stars for their efforts, but they were lacking in that too. I do not recommend this place at all!

Very poor customer service. Went in and found a carpet we liked but wanted a larger sample just to make sure it would match woodwork and furniture. Sales person said he would order a larger sample to be delivered to our house this was on a Monday he said we should have it by Friday. Friday came and no sample. Called on Monday talked to our sales person and he said he would follow up. In the mean time we set up an app to have them come and measure our floor space he said they Charged 50 dollars to come and Measure our flooring space said they would deduct the $50 off purchased price If we bought from them. They came on a Tuesday measured the floor said they would have a price for us Wednesday morning Wednesday afternoon did not hear back from him called on Friday requesting the quote. The sales person we were working with did not have it ready and he would email it to us no email yet two weeks later. Also told him we have not received the carpet sample. He said he would order it again two day delivery should arrive by Monday Ordered it on Thursday said he would call on Monday to Make sure we received it. Well Monday came no sample no phone call no email. Called back told our sales person we wanted our 50 dollars back our sales person was coming up with all sorts of excuses and said he would have to talk to his manger and he would have him call me back. Well quests what no phone call. Very poor customer service.

Went to look at the new luxury hardwood. Ordered Linoleum for my laundry room and carpet for my living room. Great selection.

I highly recommend Erskine for your in-home flooring installation. I worked with the team at the Eden Prairie store and was immediately impressed with all the options/colors I had to choose from in luxury vinyl plank. My project consisted of laying plank over my existing tile, and replacing carpet with plank as well. The installers were perfectionists, efficient and professional. From quoting through project completion, Erskine nailed it.

Always great service! John has helped us many times with honesty and great pricing. We will continue to use this local business. Cant recommend enough.

Not really happy at all with how the carpet turned out. Its only been 2 to 3 years since the carpet was installed and I have 5 of these bubbles in a 15x15 room. Weve also stepped on several staples that bent up when they tried to fold it under where the carpet meets the hardwood floor. I saw all the horrible reviews on google but wanted to give them the benefit of doubt so I just called. Guy said that they only cover a year. When the website states theres a lifetime warranty. And when I asked how much it would cost me to have someone come out and re stretch it, I was told they are not doing any repairs at this time.... seems to me that this is clearly a result of how it was installed and should be fixed regardless. After only 2 years? If you cant guarentee a carpet for 2 years maybe you shouldnt be in business. To top it off I was not allowed to talk to the owner and hung up on when I brought up the reviews and the fact they clearly dont care about getting bad ones. I Did not get loud. I didnt use profanity. I remained respectful and still got hung up on...I own a construction company that does alot of exterior work such as siding and roofing. Ive never had a call back about any of my work but if someone called me about a roof leaking after even 5 years of my install I would be happy to go and fix whatever went wrong. I would not reccomend. I will not be using them again. I would advise people to find a company that stands behind the work they do...***** less than 24 hours later I got a call back from Heather one of the managers. she said they would fix it. She was very polite. Answered all my questions. And even said she would help file a claim against the warranty from the manufacturer. Nothing but good things to say about this woman. I will be deleting this negative but true post as soon as my carpet is fixed and I will leave a good review. Thank you Heather....

Thank you to John for helping us select the perfect carpet for our home. John was so easy to work with and made sure to spend the time with us to find exactly what we were looking for while staying within our budget.Another big thank you to Juan and crew for being so professional during our install. Our new carpet looks fabulous and we couldn’t be happier with the installation.

The service received was simply short of amazing. The team had a pretty difficult install because of shoddy work of a previous contractor. My floors are smooth and amazing. Thanks for an incredible experience. From salesperson to install, an A+ during the pandemic nevertheless!

Through a referral by Macys Home Store, we have found a gem of a flooring showroom, Erskine Interiors, right here in Eden Prairie! We were so pleased with every aspect of working with Erskine Interiors professional staff and owner Todd Erskine from the shopping for carpet at their expansive and impressive showroom with a wide range of options to select from, through the skillful installation by Jose. A+++

Great experience working with Michael on two separate projects in 2020. He has extensive product knowledge and was able to solve an unexpected installation issue quickly.

Very helpful and friendly.

I couldn’t be happier with the overall experience! John at the EP store got me set up for a measurement the day after I purchased carpet. The install was scheduled for the following week. Raul and Juan were early (they called and asked if that was o.k...of course it was!). They were professional, friendly, thorough and efficient. Completed the install in a couple hours and it looks awesome! I am 100% satisfied and would use Erskine again in a heartbeat.

While my renovation project was stressful, the flooring portion was not as much. John and his wealth of knowledge, educated me rather than sold to me which is a key measure of customer service. It was non pressured allowing me to take multiple samples home to be confident in my selection. The in-home consultation and installation was professional. I would highly recommend them and no doubt use them on my next project.Rita

Our installer, Raul, did a great job. His team was clean, efficient and friendly. They checked in with any design or layout questions and were done in no time!

Recently had wood floors refinished and about 1000 s.f. of carpet installed. Sales person (John) was so professional and helped with carpet selection. We couldnt be more pleased. Installers arrived on schedule and did a great job. Hardwood floor refinishing was beautifully done. Cant remember his name, but he called at the end of each day to update me on progress. Highly recommend for flooring.

Great experience form the purchase to measurements and installation. No issues.

We really liked the installers, and our sales rep. We got our main floor and upper level (including stairs and closets) installed in one day. We also appreciate our sales reps expertise in directing us to the proper solution for our family. We love the carpet!

The Team from the Eden Prairie location couldnt have been any better to work with. John made the process easy. Tim made accurate measurements, and was prompt at the scheduled time. Jeff and his team of installers, were on time everyday and developed a plan so that we could stay out of each others ways. It couldnthave gone more smoothly. Excellent people to work with.

Great installers! Nice Carpet.

Erskine did a great job making our 15 year old wood floor look new again. I would absolutely use them again!

Wonderful experience! Great products, quick and beautiful installation.

The whole process seemed a mess. But the biggest complaint is that after waiting 2 months for our tile to come in and get scheduled for install (apparently 1 tile brand was on back order), we found out the day the installers arrived, 1 of tiles ordered was wrong. Our sales guy transposed a # or something. The new tile was ordered a couple days later and finally installed. But all in, the process took 3 months from when the order was placed to final installation. Installation was great however.

John at the Eden Prairie store was great to work with. The installation crew was very professional and fast. Our floors look great and we love them.

We had 2 rooms carpeted by Erskine 2 years ago. We love the carpet so much, this year we carpeted our 2nd floor. From start to install we had a great experience and now we have fabulous carpet for years to come.

I have been around the block, and am not an amateur in flooring or the remodeling business in general. The sales staff in Eden Praire were extremely knowledgeable and very effective at getting my products at prices that are unseen in this industry. Impressive! The installation process and extreme talent of veteran installers has made all of my projects stress free and their attention to detail is outstanding. 6 stars and my hats of to you! Thank you for all you do, i will always continue to use, and refer you in all of my future flooring, counter-tops and cabinet projects. Customer service is hard to find. I found above and beyond with these guys and gals. Keep it up!

I had a great experience with Erskine. Great customer service and they did a wonderful job on my carpet install. They did a great cleanup after they finished. Highly recommend.

They did a great job with the kitchen in our home. They also got the job done in a small time window. I would recommend to anyone!

I came in a few weeks ago with my wife and kids and wanted to look at some carpet, first thing that I didn’t like was our salesmen was smoking in the store while we were looking at products. My wife almost said something but I told her not to. We asked for some pricing on a couple products we really liked and they seemed a bit pricy but this was our first stop. We asked if there was any sales going on and the salesmen said, that there’s always a sale going on. Not sure what that means, but seemed kind of like a scam. There is a lot of products to choose from, but the experience was horrible. I didn’t like the smoking part right away! If I could give zero stars I would!

I gave them 2 stars only because the installers were professional however the end result was unsatisfactory. I recommend going somewhere else for carpet.We bought carpet from the Eden Prairie Erskine for two rooms which were installed in July, 2018. The carpet was measured and cut to save them some money resulting in unnecessary and obvious seams in both rooms which the installers could not hide.The salesman blamed us for signing off on the measurements and ultimately said he was a hardwood floor guy and knew little about installing carpet. A very nice customer service person called and, having viewed photographs, agreed that one seam was bad. She said they would make it right and that she would call back in two weeks to check and see if the seams were still obvious.It has been a month and I havent received a call. One seam is faint but noticeable and the other very obvious. Ill probably call them to voice my frustration again but have very little confidence that they will fix the issues.

Great little business. They have more to choose from than everywhere else I looked. Found what I wanted and they installed it perfectly. Nice folks too.

Great pricing great sales staff and incredible installers.. I highly recommend

Best Experience I have ever had remodeled, these know how to do it right. Great customer service hands on owner.

Weve had four rooms carpeted by Erskines . The service and quality of work is exceptional. Wed highly recommend based on price and installation quality.

Expertise, efficiency, customer service. I would recommend Erskine Interiors to everyone.

Scott spent many hours getting samples and helping us find a carpet we liked and one that would wear well with grandkids and dogs. My experience there with Scott and Zack was extremely positive.

They charged a 75% ridiculous restocking fee. The salesperson was curt, and the manager was rude.

I would not recommend this place to anyone. The first time we went there, things seemed ok. After we left, they said they would call to have someone come out to measure countertops, a week going by and nothing. I had to push these folks to even get moving on the quote. After them trying to reschedule the measurement meeting, they didnt call after to provide the quote to me. After the 3 time I called back, I started to get a little skeptical. Then when I talk with them on the phone, and telling them for the 3rd time the things I wanted in the quote. (i.e. no backsplash, no tear-out, just the countertops and nothing else.) I then talked with them on the phone and they said they would email me the quote and I had them update the email address on file, as they spelled it wrong. Then after 8 hours go by I call back as I didnt receive the quote and she stated she sent it, but of course to the wrong email address. She even laughed on the phone about me having provided her the correct one and still getting it wrong. Then on top of it, when I got the quote, not a thing was right except my name, which I was surprised at that! Also, the price was extremely high compared to competitors. I mean 2-3 thousand more. So we decided to go else where. Then about a week goes by and my wife gets a phone message from them asking about the quote and how she cant seem to find the dimension for the backsplash! At this point we are laughing out loud about the situation and how I told her that we didnt want a back splash 3 times! I would not recommend this place to anyone and would suggest going else where.

Erskine is worst. High price, bad quality product and worst installation

Good experience with all involved, from sale, to measuring, to installation. Pricing was comparable to other floor centers.

Very bad customer service. all i needed was an estimate, the guy was very rude to me. they will never get my business

No one followed up on taking measurements. After three days the store person said they would double check. Never heard from anyone again after that. Selection wasnt good either, compared to other places we have visited since.

Poor customer service. Will never visit again.

Good service