Richard was very professional to deal with. He went Above and Beyond to make sure I was taken care of and even educated me on compatible parts to fix my truck. Back on the road thanks to him. ❤🙏

Great store at a very convenient location in Edgewater. Got what I came for and the young clerk at the counter, Rudolph, was so quick and more so kind! He graciously carried my purchase to my car, held the stores front door open for me, and then placed my purchase behind my drivers seat! To go that extra mile (auto humor there...) and to be so attentive to provide extra help is the epitome of kindness and perfect customer service! So glad I got what I needed but even more so to meet Rudolph and have the pleasure of interacting with such a kind and thoughtful young gentleman. Many thanks!! 5-stars all the way!!

Jami was extremely helpful and honest when I came in with some battery issues. Very knowledgeable and did not try to sell me something I didn’t need. Great customer service, and it was Easter, too.

The worker named Julio was a great help! He help me with installing my battery and teaching me how to do it to. He’s a joy!

New to Annapolis and realizes they have become my UPS drop off Access Point. They go above and beyond for you to see you get your package! The store also is well stocked, great sales, easy parking.

We came by to get a battery and Julio was a lot of help with getting it into the car and explaining how to replace them!!

Always have a great selection and the parts for my vehicle are in stock. The staff is friendly and knowledgeable

Karla found the part i needed, Thank you!

People working in edgewater location were rude and unknowledgeable of every automotive question that I had

Went in due to a bad battery that needed to be jumped that morning, and was able to be seen nearly immediately, even though I was at the store at 710 though they open at 7:30am weekdays.Rocky was extremely helpful and professional.I had no appointment, was in a rush, and got to the store prior to them opening. All of these factors, I was very fortunate to be able to be seen immediately, and they helped me when I was in a bind. Thank you!

Jay was very nice and so much more helpful and knowledgeable than the people at auto zone!

Stopped off with car trouble. They hooked up a computer and told me the easy fix. I replaced the part. Thanks to a great group.

Personal and honest story. We came here after finding out that the car we had needed a lot of replacement parts (according to a mechanic) to pass the safety inspection test. We asked a man at the counter, Jerome, what the total cost of the parts would be, hoping to save some money because the mechanic we had gone to was charging us $800 for parts. He patiently and helpfully looked up the prices, for a total of around $400, and recommended that we go to another mechanic because we may not need all of those replacement parts to begin with. When we asked if he could recommend anyone, he directed us to a man he personally knows and who he could vouch for, and then rung up some parts we could replace ourselves. He even replaced the wind shield wipers for us, just to be nice! The service here is good and they have all the parts you would need. They have earned themselves a loyal customer.

Provided a code checker for free. Friendly staff.

Cashier Stephanie has no idea what she is doing; I priced the break pads at Auto Zone across the street they were cheaper I informed her your competitor price was cheaper just did not have in stock; she replied: I dont control pricing I already figured that out she is a cashier; She pulled up the brakes and could not explained the difference in the premium brakes versus the other grades; she kept asking the manager to explain; then I asked her about the warranty again could not explain it and asked the manager for explanation; now Im here at mechanic to install and she gave me the wrong front brakes; and Im in Silver spring! Take her off the front and retrain her or make her a stock boy unbelievable!!!!!

They are often fairly helpful. They have many retail products that are worth study or perusing.

Very helpful people whats great customer service outstanding

Horrible customer service. Never greeted, but everyone else was. Checkout takes forever so I left without buying. Got what I needed across the street at Autozone, better customer service and prices.

Good service most employees know the store its a computer that they all seem to be phobic of. Ypou get stuff cheaper online but for a quick pick up part.

Good people.

I saved money on the breaks my bf asked me to get for my car. It was about $15 less at Advance Auto parts than their competitor. The guy at the counter was pretty helpful as well. I would give more stars if I went here more to have a better review.

After waiting for a few minutes because the only sales clerk in the place was busy I asked if they recycle engine oil, like the website suggested. The clerk Jerome, ignored my question and went to the back to clean plastic off a table. Very odd, why not just do it when your customer leaves. Then he removes the cap of the container holding the oil, sniffs it and says it smells like gas! I guess your nose is better than my word, ignorant sales clerk. There is a sign on the door about needing help, I can see why. Drove across the street to Auto Zone and they exceeded my expectation with their customer service. I wont be coming back to advanced auto.

Always friendly, courteous and helpful.

Almost always have what you need and if they dont they do what they can to get it and sometimes even they will send someone to get it from a different store or order it for the next day love the customer service and they are always friendly and very helpful would recommend this location to anyone im not sure about other locations go there because they do everything they can to satisfy their customers like I said!!

Good store selection is ok customer service was good. But missing a lot of products on the shelf they had in the back. That kills a star because I want to grab and go vs. asking the associate for washer fluids of a certian brand.

Advanced auto parts in general has always had issues every time I go in hence why I use Auto zone. The manager In the store was ignorant and basically useless and actually walked away and started doing something else while I was waiting for him to finish helping me. So please dont use Advanced!

The staff were incredibly helpful in picking out my products. They also helped me install my parts!

Have a lot what Im looking for. However, web site and store are at odds with what is in stock.

Very efficient, friendly and they changed my car battery and wipers while I waited.

Always have what I need. Very helpful explaining how and what to use, on specific parts.

In general they stink. The local parts store has gone walmart. They offer a lot of junk. Its sad. I rarely can get what I want anymore. Have to go to a store in the industrial park or online. The staff isnt knowledgeable enough to help anyone past an oil change kit or headlight bulb. And they screw that up sometimes. This store in particular is my last ditch stop when Im looking for a particular oil weight thats sold out elsewhere.

They had the parts I needed in stock and were very knowledgeable

I love the free battery test an replacement! Fatest battery change nextt to nascar!

The staff here is extremely unhelpful. They act like its a pain on their soul to help a customer. Every time I come here its like a game to see how long Ill wait to even get rung up for something while the people behind the counter just shuffle around giving dirty looks.

Good place for parts annoying counter help. I only go there if I have to

Good prices and service.

Had all we needed and good service

Went in just for a light bulb to replace for my jeep. Was made to feel unwelcome, if people dont like there job dont work there.went to auto zone where they treated me like a valued customer .

It a good auto parts store!

Have what I need for my truck

I ordered an air filter on Monday, it was supposed to be ready for pick up on Thursday for my trip to Ohio on Friday. They didnt ordered, I had to go somewhere else to get the filter.

Great place, very helpful

Sales person had an attitude and basically ignored my questions. BTW, the store was empty with customers.

Dont waste your time, order online

Great employees

This store would but exchange a bad battery I bought from a different location the night prior. The manager said it would go against his store and I had to go back to the location I bought it from. I had the receipt and warranty...

Nice people, always helpful.

They always have everything I ever need for my car.

They simply just dont care!!!!!

The manager was unhelpful and rude had no knowledge of parts or his job for that matter i will not go back to this store. Auto zone is a lot batter in my opinion.

Great workers and cheap auto prices

Very helpful, very friendly,and professional.

This place has terrible customer service and it’s like pulling teeth to get help.

Worst customer service ever, and staff is very ignorant and clueless. What ever happened to first come first served policy. You will stand in line for the longest time in this store.. Very bad experience!

Always very helpful.

Good people, friendly and helpful.

Very helpful staff.

Convenient and visit often

Knowledgeable

Friendly and helpful staff

Rude not help full

Terrible customer service

Great service

Helpful staff

Very helpful

Poor service

Very well thanks