Kaitlynn was absolutely AMAZING! I purchased a living room set, kitchen table, two extra bar chairs and 3 vases.I was in the store and looked for bedroom set as well and she was totally helpful the entire time.I will definitely shop at this location again.Her assistance from her manager in the end went very smooth.Great store location and wonderful service.

As soon as I came in the store I was greeted by Issac. He asked me what was I looking for. I informed him a living room set with sofa sleeper. He showed me several they had on the floor. The one I had wanted wasn’t on the floor so he pulled it up. I also saw a coffee and end table set that was on the website and he price matched the table set as it was much more in the store. My entire process was smooth and they were friendly from start to finish. I would recommend them to anyone and I will certainly be going back.

Pretty good Ashley store. Large selection of furniture. We went on a weekday morning last week and about 10 min after the posted opening time, no one was there. However. We tried again on the weekend and it was open. Kristy helped us get a dining table. She was very helpful and walked us through the entire process.

Fantastic experience! We went just to look at a couch we saw online and ended up purchasing a different one. Kristy helped us with the purchase, such an awesome lady! We weren’t expecting to buy a couch today but the financing was unbeatable. Very nice store, all employees were masked and super helpful. Highly recommend stopping in if looking for some new furniture!

Walked in and out in 20 minutes after buying a couch super fast service

So my wife and I just moved into a new house and we wanted to replace our old living room furniture. We went to a couple of other places before going to Ashleys and they had a variety of selections but whatever was worth buying was waaaaay out of our price range. So, it felt like we were lowering our standards to accommodate what the other stores had to offer with our budget. We almost caved in and bought from one of the other competitors but we didnt AND my wife and I are 💯 that we didnt! The next evening we drove out to Ashleys in Edwardsville to see what they had to offer and listen to me when I say that they have WAAAAAAYYYYYY more options to choose from and their options were WAAAAAYYY more comfortable! They also have reasonable prices that definitely compete well with other competitors. Unlike the other stores where you have to spend hand over fist to get anything worth while, Ashleys has the understanding that they will have customers of all income ranges coming into their stores and they seem to do their best to accommodate. The only ding that I will give them was the lack of speedy service. My wife and I were in the store for about 15-20 minutes before we even had an associate come to talk to us. To their defense, I believe that they were helping other people and may have been low staffed, plus it was later in the evening. However, the manager did find his way over to us and personally helped us himself. So with that said, Ill leave the rating at 5 stars 🌟.Side note... they offer a bunch of financing options to help the customer AAAAAAAND theyre having a BLACK FRIDAY SALE now!!! So if youre looking for whatever furniture you need, I recommend going to Ashleys!I will continue to use Ashleys for my home furnishings and will recommend them to family and friends.

Big choice of reasonably priced furniture. You wont find future family heirlooms there, but you will find attractive furniture that will get the job done without breaking the bank.

Delivery is terrible. They have an automated system call you 4 times a day every few days to confirm the delivery day. You dont get to choose a time. Just day. They might come 2 hours earlier then they had you confirm on their system. Then the movers dont want to do what they get paid for. Then they dont bring all of your order with no explanation as to if its even coming or when. They tried to delivery the same 1 sectional 2 times, both with issues

Very friendly and helpful. Anthony was awesome! Walked through and got information for me, measured the items, checked delivery estimated dates, have me the amounts with discounts. Loved the store and men and women that work there.

Fast and quality service and great prices!

Our shopping experience was an A+. You would not have guessed our clerk Abby was in training! She and her mentor Ashley* worked smoothly as if they were partners! The order is placed and we anticipate having more room at the table for the holidays.*Its true: there really is an Ashley at the Edwardsville Ashley Homestore!

I went into Ashley Furniture with a picture of a chair and wanted to find a sofa to match it. Kristy worked diligently to find what I wanted. She was most helpful and went above and beyond. I’m excited to get my new living room! Thank you for the great experience!

For being understaffed we were greeted by a few friendly employees. Service was quick and easy and was able to purchase my recliner in just minutes. We shop at Ashley’s for all of our furniture needs! Good experience tonight!

We were very happy with the customer service.

Isaac made the buying process easy. No pressure to buy, let us take our time choosing what we wanted and answered all our questions.

After years of wanting a bedroom set to match our home we stopped in to see Joe Sterling at the Edwardsville location and he took great care of us! Showed us all of our options with the particular set we were looking for and got us taken care of. Like everything it’s taking a bit to get supplies but honestly you want great quality furniture so the wait is completely worth it! Thank you again, Joe for taking great care of us! We will be back to get the Dining Set to match!

The sales person was knowledgeable and friendly. His ability to show us different options allowed us to make a sound decision. He was able to answer any of our concerns. Ashley Honestore has a gifted and talented agent in this individual. The finance plan allowed us the ability to buy extra items to complete our room.

Wonderful friendly service. No pressure salesman help when needed and give you the space to make your decision. Delivery service was quick and easy and was notified when chair was to be delivered. I will definitely be returning again.

Staff was helpful and knowledgeable. I didnt feel like a walking piggy bank. Im sure you all can relate if you have been inside a car dealership before.

Worked with Blake while we were in the store. Top notch guy! Got us in and out fairly quickly. Cannot wait for our new furniture to be delivered!!

Jeff was great! We didnt feel pressured into getting anything and he didnt hound after us while we browsed. He kept the perfect balance of providing helpful information and giving sufficient distance. Thats a rare skill on commissioned sales floors.

Joe was such a great associate to work with! He was very personable and helped us find the best deal. We will be seeing him again!

The manager (Jane) and the associates were kind and cordial. I appreciated their knowledge and willingness to help.I had a great shopping and buying experience!

This was the worst experience ordering furniture ever. The delivery people were very rude! They barely tried to put the couch where we wanted and gave up. They asked if we wanted to keep it still and when my husband went in the other room to ask, they left the couch in our living room floor in pieces and just drove off. Turns out the couch isn’t even the right couch. The customer service people were very blasé about it and said someone would call us in 48 hours to deal with it. So we are stuck with pieces of the wrong sofa spread around our living room floor blocking the path of the disabled person that lives here. Do not buy from these people! They do not fix their mistakes in a timely fashion and getting a hold of someone in the actual store is impossible. The delivery people are rude and lazy. The furniture is cheap and wrong. Beware of this store!!!!

Katelynn was amazing! She was incredibly organized and diligent in searching every inquiry we made. We ended up walking out with exactly what we were not only looking for, but exactly what we wanted. Thank you Katelynn, for an amazing experience in our Edwardsville Ashley Homestore!

Well text or call you every 2 weeks with an update on your order and delivery date status! Never heard from anyone again. I just loooove waiting on hold forevs with corporate or driving to the store every time we have a question or (clutch your pearls now) heaven forbid wed like to ADD something to our order! Never again w/ this store. 3 months in the dark. And counting! YaaayPS good luck trying to cancel your order, weve tried.

If I could give them zero stars I would! Worst customer service ever. They lie and manipulate and do not care about their customers. Wasted a ton of my time and their time. I ended up cancelling order (still with no refund confirmed) and bought from another store who is local. Do not waste your time here!

Cheerful employees, furniture and accessories at great value. Bought 2 sofas and a lift top table. Very pleased.

The purchase of a new mattress for my sons room was quick and painless. Love their selection of furniture. Will be back when I need to redecorate!

I was looking for a number of items (10), and my salesperson Ashley, was extremely helpful and patient. The store manager, Sean, was also very helpful and pleasant. It wasnt my first time buying at Ashley Furniture, and will not be my last.

The people at Ashley were very helpful and made the process quick and simple.

I found the perfect furniture for my house with the wonderful help of Randi Wiggins! she had so much patience helping me find just the right kind of chair. she was also a lot of fun and we laughed a lot during the process. i would recommended Randi if you are going to the Edwardsville, IL store to shop and have a great time!!

Jacob made my shopping Experience quick and easy. I wasn’t sure what kind of fabric I needed for my busy family, and Jacob was able to point me in the right direction. I got an opportunity to feel and sit on a similar couch that I was interested in and I was in and out in no time. This is what keeps me coming back!

Second purchase at Ashley with great attention to my wants. No pressure to purchase anything. Will always go back.

Quality of the furniture is great. Jacob who helped us was fantastic. Professional, knowledgeable and good sense of humor. Everyone was very polite. Will definitely recommend and purchase from again.

If youre looking to buy furniture please go see Walter! He was awesome, friendly, knowledgeable, courtesy and very professional. I felt really good with my purchase. They have the BEST CUSTOMER SERVICE IN THE MID WEST! I most definitely be back!!!

Jeff was awesome to work with. Fast and efficient! Thanks for the great deal and the fast service!

Kristy in the edwardsville location was beyond amazing on getting us exactly what we wanted within our budget. We also had our 3 kids with us. Kristy made us feel welcomed and provided toys and coloring books for the kids to help make everything run as smoothly as possible. Our experience with Ashley was a fabulous one and we will be back! 🤗💕

Jacob was amazing! I have been looking for furniture for months and walked in thinking I would leave without finding anything. He asked me questions about what I was looking for and provided me ideas to look at. It was a painless event and I was truly happy when I left. I was able to find everything I was looking for! He is an asset to the store!

Jacob who helped me was really awesome. Professional, knowledgeable, and very polite. Will definitely purchase from here again.

Very pushy. Wouldn’t let me pick what I wanted. Tried everything they could to get me to buy everything in the store it seems. After picking what I could afford. I’ve been waiting since early June for my couches and it’s still 5-7 weeks out.

It was great. Customer service was 100%. My sales person was funny and diligent with my time. Love to go there again:)

The customer service received by David Barber was phenomenal! He took the time to search for the product I requested, he asked for my name to address me and stated his name; located the merchandise and let me know what store promotions were available, if I was interested. I appreciated the hospitality. A job well done. I will revisit The Ashley Store in Edwardsville!

Friendly service, nice selection, high prices.

Went in to purchase a mattress, ended up purchasing a mattress and a adjustable frame. We were told that the mattress would be in July 27th. We contacted the store in the 28th to find out when it would be delivered, since the sales guy never contacted us 2 days prior like he said he would & we were told that our mattress wasn’t going to be ready until Aug 10-13th. We were told that the sales guy was going to call us later that day & he never did. We are still waiting on our mattress & there has been poor follow up/customer service. We were told that if we cancel our order before it’s delivered, then we have to pay a restocking fee. If we let them deliver, then we can get a full refund. So instead of being able to cancel this order and order from someone else who can deliver what they promised, we are stuck still waiting on our bed.

Terrible customer service, and you cant buy replacement cushions for your couch from them, you just have to buy a whole new couch. Find yourself a place that takes care of you better.

Jeffery was AMAZING! He was very welcoming as well as informative on products in store he even helped me find items that were both affordable and stylish! I would definitely recommend anyone to go to this location and ask for Jeffery!!

We just had a great experience at Ashley! The salesperson was super helpful and she took the time to get us all of the information we needed to make an informed decision! There was absolutely no pressure from her to purchase anything. She simply let us make our own decisions. I have purchased from here before with the same results. Ill definitely continue to buy from this store.

The quality of the furniture at Ashley Furniture has always been outstanding. I enjoyed the interaction with the sales rep Dan. He was precise in his communication, always willing to move furniture around to get that mental picture. No pressure, no misunderstanding, no issues at Financials, and no frustration during the process. I wish the ship date was shorter but we live in different times right now. Together we will get through it. I will go back.

We had just had the WORST experience with another furniture retailer when we went to Ashley HomeStore. Our sales person Jamesha was so patient and kind when helping us after our frustrating experience elsewhere. We got exactly what we needed and then some! Highly recommend!

Do not buy from Ashley furniture. They are by far the worst retail company I’ve ever dealt with in any form. I purchased a sofa from them and within three months of the main structure of the sofa collapsed and the cushion fell in. I contacted Ashley furniture and was told I had a one-year warranty. I called Ashley furniture, had numerous service orders placed with them, And was promised the issue would be resolved by a furniture repair technician. My service orders were mysteriously canceled without letting me know. Six months later I still have no repair technician. In the meantime, I have contacted Ashley furniture every other week how about resolving this issue and they aren’t doing anything. The sofa now has nails poking out of it because of its poor craftsmanship In my family has cut themselves on the nails. I called the highest ranking supervisor with Ashley customer service and he promised me again that a furniture repair technician would come look at it. I took off work on the date that they were supposed to come and they called me and canceled because they said the technician is no longer available. I am beyond frustrated With Ashley furniture. Worst company ever

I placed and order for over $6000 in furniture on 7/5/21. Our sales associate was very nice and helpful. We were very clear that we only wanted furniture that was going to be available by 24 July. Every piece (with the exception of a coffee table) was in stock and scheduled for delivery. About a week after the purchase, we received a text that our order was going to be delayed. As upset as we were, we understood. Our new delivery date was set for August 10th. As we approached the end of July I received another text message saying that it was going to be delayed again. At this point I had had enough. After a little work, I was finally able to talk to someone on the phone. The employee helping me was very respectful and tried to help me. She was able to compensate me back $200 for the changes and eventually found a way to keep the 2nd delivery date of August 10th. As we approach that date, I received 2 different text asking me to choose between 3 delivery dates. August 10th wasn’t an option, but August 11th was. Shortly after I confirmed August 11th, I received a voicemail stating asking me to call back to setup my delivery. I called the number back and was informed that my delivery wasn’t going to delivered until after August 11th. The lady on the phone wasn’t able to give me a date and wasn’t very helpful. I asked to speak to someone else and she refused to transfer me. She eventually hung up on me. I called the store back and spoke to the same employee who scheduled my August 10th delivery. She was able to explain why my items were not getting delivered and gave me another ballpark delivery date.I have bought from Ashley Furniture my entire adult life. I have never dealt with a situation that had me more frustrated than this one. I was very clear when we bought our furniture of when we wanted it. Had we known this was going to take this long I would have looked else where. I am very disappointed with the service I have received and will not be ordering again.8/9- Received an updated text message saying that the rest of my order was going to be able to be delivered on the 17th of August. I haven’t received any of order yet? Supposedly my entire order will be delivered on the 17th.8/17- Just received a phone call that my 8/18 delivery (literally tomorrow) is cancelled. Apparently the transfer from Chicago did not happen. This is the 3rd week in a row that the transfer hasnt happened. I spoke with the store manager and there is nothing they can do about or anything they can do to make it right.8/19- Received a text message saying my order was ready for delivery. I assumed this was the rest of my order, so I selected a date. I received a phone call from an warehouse representative. They called to confirm the date I picked via text. When I asked exactly what was being delivered, they told me it was my entire order. You can imagine my surprise as I thought my entire order was getting delivered tomorrow (8/19). She informed me that it was not getting delivered and it was on backorder. This would have been really great to know seeing that I made plans to receive my order the next day. I told her I wanted to speak to whoever was in charge and she said she would have to send them an email and have them call me.8/23- I never received a call from the supervisor, but they went ahead and scheduled me for 8/25. At this point it has been pointless for me to talk to anyone. I reached out to the representative that commented on this post, but they just apologized and said I was scheduled to receive my order on 8/19. When I reached out to them about that being cancelled, they told me to call them. Full disclosure, I dont own a furniture store or warehouse. If I did, I surely would not ask my customer to call me whenever I have royally messed up delivery, communication, etc. Needless to say, if I do not receive my order on 8/25 I will be going furniture shopping this weekend.

Love this store! Always the best quality furniture & beautiful displays to get the creative juices flowing. Makes me want to redecorate my entire house!

Had a great experience at Ashley. Worked with Nick and Kristy at the Edwardsville store and they were both very helpful without being pushy like a lot of salespeople. Bought this lovely couch and can’t wait for it to be delivered

Jacob was awesome at the Edwardsville location along with the store manager! They were very helpful with everything! I am very pleased with my experience!

Everyone was kind and and helpful!I made a purchase that day!

Great in-store experience. Jeff did a wonderful job giving us information and showing us the loveseat options for the fabric we were wanting without high pressure. We are very happy with our choice.

We had ordered a couch and were told it would arrive in 8 - 12 weeks. They delivered 1 armless chair and pushed delivery date back on the rest twice. After 20 weeks of waiting we were told that the couch had been discontinued and we werent notified. It wouldnt be ready for another 15 weeks.We asked for a floor model and got turned down for it. They offered a new version of the couch but still wouldnt give a floor model to us. They then proceeded to sell the floor model in the store to people that apparently had been waiting longer.That manager got fired and a new one told us that the floor model we requested was sold to people on the same day they asked for it and that they werent waiting. So basically we have continuously been getting lied to by rotating staff and management. Have since canceled our order. The rest of the floor model we wanted is now on clearance has been getting sold by the piece.Ashley has lost our business completely due to their extremely poor service. Lies from management and discriminating attitude.

This was my 3rd purchase from Ashley over the last 7 years. Chad was great in answering questions and making sure I had everything I needed to complete my purchase. I would have given 5 stars except I felt like Chad was in over his head with trying to work with 3 sets of customers, which put me in the store for over 2 hours. It wasnt his fault though. It seemed like all his coworkers disappeared everytime more people came in the door. He was trying to make sure everyone was being helped.

Great customer service! Everyone is so nice and helpful!!

The experience that we had at Ashley was a wonderful one. Brandy and Chad were beyond amazing. Happy that we chose this location. Highly recommend.

Fantastic place to furnish your home 🏡Walter took great care of us.

Jeff was amazing as usual along with brandy. Their customer service is so welcoming and they make sure you leave happy

A pretty broad selection of furniture, everything was spread out though so it you had to walk through the whole store to see just the tables.

Very friendly workers. Gave me good details about insurance and I got a discount. I can’t wait for my new sofa to arrive. Thanks, David! A++++ I will be back for my future furniture needs.

Really just interested in a new mattress but then I saw a bedroom set that i really liked. To make a short story, I did buy the set and a mattress but next day I changed my mind. I just went with the mattress and adjustable bed. Kristy was very helpful and understanding. Will return to this stores, this was the Edwardsville store.

It was very nice to talk with James. He was very nice. They dont have much of a sale going on. 10 percent is not alot

We walked into Ashley Furniture just planning to look around. Jeff approached us and asked what we were interested in. We told him and he started showing us different options. He was never pushy or rude. He was pleasant, knowledgeable and honest. We will shop Ashley again and would recommend Jeff as a salesperson.

Our salesperson David Barber was very helpful and curtiuos. He was knowledgeable of sales promotions and decor as well as texture of fabrics. I told him of things I looked for such as height and sturdiness and he did well assisting me. Thank you all looking forward for delivery of my new sectional ottaman and chair

Kristi was extremely helpful and great to work with !!

Purchased a recliner first week of January 2021 at the Edwardsville store. Paid complete cost of chair, delivery and set up.Today is March 24. No chair. Called a month ago and was told it would be at the warehouse by late March. I just called again and was told it would be at the warehouse on April 23. Why do I feel like I cant believe that either? Why would a store advertise a product they cant produce after 4 months?

Had a great shopping experience at Ashley Furniture thanks to my Sales Professional, Mike Cain. There was no “high pressure “, he gave good design advice and was a pleasure to work with. I also hear that he’s great at suggesting the right mattress. So if you go to Ashley, do yourself a favor and ask for Mike!

Micheal at Ashley In Edwardsville was a great help to me, he explained each piece that I was interested in and helped my daughter and I with our final decision. It was an easy experience for a first timer! Highly recommend him.

Third time in three months Ive been to the store or the Shiloh Illinois store. Very affordable and quality also a nice selection. All associates very friendly helpful and knowledgeable.

Haven’t yet received my couch but my Ashley in-store experience was wonderful. Such great customer service at the Edwardsville, Illinois location with many stylish options to choose from. Dan was so easy to work with!

Had great service on multiple stops into the store as we weighed options for couches and sectionals. The staff was very knowledgeable about the products and promotions. When we made our decisions we felt comfortable and fully informed. While the expected delivery time is not optimal, the sales staff was upfront with us from the start that deliveries are taking longer than normal and didnt wait until after the sale to break that news. Mike, Emily, and Todd were quite helpful on our visits.

Dave was awesome to work with, we can’t wait for our new furniture to arrive!

I enjoy shopping at this Home Store, I travel from St Louis. To actually go to Edwardsville Ashley. Always helpful, and friendly.......Marilynn Griffin customer

The customer service at Ashley was awesome! We were able to get exactly what we wanted and was extremely pleased with the pricing

Great location at the Edwardsville Illinois Ashley furniture. The sales associate was very helpful and very knowledgeable and got me the best deal that I could get. Great purchase, would recommend Ashley furniture to anyone who is looking for quality furniture at a great price.

Salesman Jacob Hei was extremely helpful and knowledgeable without pressuring us

Joe was terrific at Edwardsville Store, he tried his best to help us with our situation.

Jacob helped us out, and he was great! He had answers to every question we had. He helped us pick out the perfect beds for both our kids, and us. He made sure we understood everything. We plan on dealing with Jacob every time we shop there. He was just a friendly, knowledgeable guy.Everyone at the store was very polite!! My kids love saying hi to people, and everyone working at the store said hi and waved to them. Everyone was smiling, and happy, and seemed the genuinely care about the people they were helping!I love the Edwardsville, IL store!!! I’ve bought furniture there 3 times now, and have had an amazing experience each time!

I had an amazing experience with your store employee Jacob! I have never had such a friendly, knowledgeable, and willing furniture store salesman really try to get what I wanted at the price I needed. Jacob is an exceptional employee and needs recognition for his outstanding service!!

NEVER again will I do business with Ashley Home Store!!! We ordered a couch, ottoman, bed, nightstand, dresser and chest from the Edwardsville location in AUGUST of 2020 and are STILL waiting for our order!! A few pieces were delivered in late January. We were told in August to expect shipping delays and we were ok with that. Our furniture was supposed to arrive in November. After countless phone calls, emails and texts we FINALLY were told the couch and ottoman and bed would be delivered. When those pieces came, the bed couldnt even be put together because of missing pieces.We finally got the call today that our nightstand and dresser were in but the chest wouldnt be here until late May. THIS IS UNACCEPTABLE.

The quality of furniture is top notch and the prices aren’t ridiculous. I also had the pleasure of working with a top notch rep,jeffry, in the Edwardsville store. Highly recommend him!!! He explained things so thoroughly and made the experience of spending money fun because I was getting a great deal for quality furniture!!!! Thank you!!! I definitely recommend Ashley Furniture and Jeff!!!! I will be a Repeat customer!

Great experience! Rep was very knowledgeable and provided great insight!

I came here to buy my first couch, and James Nauyok did a fantastic job explaining the process of financing, the protection program, delivery, etc. He was very patient with me and let me ask all of the questions I needed to ask without feeling like an inconvenience. give this man a raise 🥺

Jeffrey was so helpful. We were buying furniture to fill a whole house. He took the time to explain every little detail to us. He was extremely knowledgeable on the construction of everything. We were spending a lot of money, and he kept us comfortable through the whole process. Even saved us a little in the end!

Nice stuff. A little pricey and was going to take 6-8 weeks to deliver. The salesman was nice.

Kristy was amazing to work with and answered all my questions. I am excited about my new furniture!!!

Ask for Jeff!! We had a great experience here with Jeffrey W.! He was extremely caring and really helped us find what we where looking for. The store itself seemed a bit short staffed, but Jeff didnt let that stop him. He made the best of it while helping others while we where still looking at our options. He made sure every guest felt welcome and helped all while putting that personal touch to each interaction. Awesome experience, will definitely be giving him a call next time we need a new piece of furniture!

Love Ashley’s. They have a good variety of furniture for different styles and prices. The sales people don’t follow you around, and once you have picked your items it’s an easy process to check out.

Appreciated shopping at Ashley’s Furniture Store as the salesmen weren’t pushy nor following you all over the store floor as you looked for furniture. I’d much rather have one introduce themselves and then I’ll find them once I’m ready. Was a bit shocked to find that it’ll take 8-10 weeks to deliver but with COVID and lockdowns what can you do?

The sales rep, Dan, that I worked with was very friendly and personable. He made the buying experience fun and relaxing. Will definitely buy from him again!

My family went there tonight and had a great experience. Had a wonderful salesman Chad(Edwardsville, IL)that helped us so much, and even though we ended up spending more, we found a wonderful sofa that rocks!

Dave was a great help. He took the time out to help me with this painting and chairs that I wanted and I appreciate it.

I was most impressed with my salesman David very professional and knowledgeable of product. I will shop with him exclusively.

Emily, Jack and Ryan were all lovely friends who assistance was outstandingly exceptional. Those are the only people whom i would like to assure that my purchases are from. The delivery dates are unacceptable especially when you have your own truck delivery guy

Jacob and Casey went out of their way to assist us in picking out the best mattress to fit our individual sleep styles. Even though my wife and I have completely different comfort levels, they were able to find the perfect fit for both of us in one mattress.