You can tell its rough for them. The workers were very nice. I miss Sears. I loved that place. I will support it if I can. I made a purchase.

Been here 2 times in 45 days first for a fridge now a washer and dryer. First class everytime.

I have been to this place for a fridge a washer and a dryer. Always professional and easy to do business with.

I tell you what, this store and its owner are great! In October I ordered a GE upright freezer from Sears online. The expected delivery date was in November, and I knew it would be delayed due to COVID so I expected it around December. I recieved several notifications via email that it was delayed, delayed, and delayed again until December 10th when I recieved another notification that my delivery status had changed. I looked online and noticed that the status had changed to delivered on December 16th. This was on December 10th so I was concerned. At this point I had already spent hours on the phone with the delivery team between November and December 10th, but because the status had changed to delivered on a future date, I figured I should call again to see what the status actually was since I had obviously not recieved my freezer. The first call was a waste of time. I was told they would have to look into it with the warehouse, and that they would call me back in a few hours. They never did so a week later I called again. This time they told me that it had shipped and was delivered to a store, but could not tell me what store. Again I was told they would reach out to me via email this time within 24-48 hours. They never did. I chated with their online support to no avail, sent several emails receiving the same answer that I would have to contact the do nothing delivery team. After a dozen calls, several emails, blowing up their FB page, I was finally told that my freezer was delivered to this store in Effingham. I drove the 45 minutes to the store resolved to not leave without either my freezer or some answers.When I got to the store I was pretty frustrated and Im sure that despite my best efforts, some of that anger and frustration leaked out towards the staff. I told them I was there to pick up my GE Freezer. They informed me that they did not have any GE freezers, and hadnt for at least six months. I told them to double check and to call whomever they needed since the delivery team told me it had been delivered to that location. The owner took me to the back and showed me that he had no record of my order, and the only thing he could see was that I had indeed purchased one. I called the delivery team back and informed them that I was at the store and it was not there. Thats when the delivery team told me that it hadnt shipped at all, and in fact it would not ship January 15th! I told them I wanted a refund, but they said I would have to work that through the store because their system was not updated? I purchased this online, the store had nothing to do with it so I said that wouldnt work and I wanted a refund now. They said again that I would have to call back in 24-48 hours, a running theme for the online customer support.This is where the owner stepped up to the plate and made right the mistakes of so many online customer support representatives. Despite not having the freezer he returned the item for me, and sold me a different freezer that he had just received. When he recieves my GE freezer, it will just be added to his inventory. He is also going to work with Sears to ensure my delivery fee is also refunded since all he could do for me was return the item. He essentially took up the battle I had been fighting for almost two months. He was completely understanding of my situation, extremely professional and polite.The lesson I learned is if you want something from Sears, go to the store and let them order it for you. They will be able to track the order, and you dont have to deal with the horrible customer service for online purchases. It will also support a local business. This owner ended my nightmare and just in time since I have a whole hog ready for pickup at the butcher. He did all of this despite the attitude that I likely walked in with and even though they had nothing to do with the situation that I was in with the online order. I usually shop at Home Depot and Lowes, but even though this is a further drive for me I think I will start shopping here for more of my needs.

Was always a great place to pay your Sears bills but there are only a few employers that dont have trouble getting it done with no problems.

Good prices but rude customer service. Wouldn’t recommend.

Good people

I love this store. My new TV is amazing and the staff was very helpful!

Great deals. Good selection. I use them for all my tool needs and appliances. They are friendly and courteous. Always try their best to go above and beyond what you expect.

Ordered a tool set to be picked up same day and the old man working was incredibly rude wouldnt look up from his computer to even acknowledge me, ESPN must of had some really good information as thats what was on his computer. Go somewhere else its no wonder Sears is going out of business

We had an issue with our Kenmore refrigerator. Randy Ruholl stepped in and made everything right. He definitely takes care of his customers and backs up what he sells. Thank you Randy.

I always enjoy shopping at my local sears store. Friendly and helpful service. I feel I get quality products every time.

Wonderful Hometown Store. Very friendly and helpful sales lady.

We had sears come out 3 times to repair our dryer they sent a guy out the first time he temporarily repaired it. The second timeThey sent a lady out she couldn’t fix it because she couldn’t move it out where she could work on it. The third time I had to take the morning off work the same lady came out once again and they didn’t send anyone with her so I had to take off work to help get the washer and dryer out where she could fixe it. It took them about 2 months before it finally got fixed. If you have another option of some where to fix it I would strongly suggest you take it.

Love this store! Randy is so helpful and knowledgeable about everything in the store. And I didn’t feel pressured!

I bought a new refrigerator from Sears here in Effingham 6 years ago. The ice machine quit long ago. Now...I had Probst comes out & look at it. They said the compressor is going out & it would be $800.00 to get that fixed. Sears seems to be ok with their refrigerator only lasting 6 years. I AM NOT!!

While I havent been there in person, Ive asked them some questions over the phone, and theyve been helpful every time Ive called.

Im a long time customer at this Sears. I bought a microwave a couple months ago and it has worked phenomenally. The owner is very involved and helpful

After calling all like menards and home depot for my parents to look at a washer dryer laundry center. I called here and they had one. Unlike the other store say we had to order online. My parents are not tech savy and like to look and feel what they are purchasing.. over all this store was very friendly and helped and answered all my parents questions in simple way... wish more stores were still like this.. I give them more stars if I could

Thanks for the price match! Was able to get everything I needed for my project all in one spot. Made shopping a lot more convenient!!

We have always bought our treadmills from this Sears and always will. They have great inventory, service, and are always helpful. Delivery is always quick and easy, as well!

Very knowledgeable employee. Answered every question we could think of.

Bought a weed eater. Hut up the guy with the ponytail. He was very helpful

Employees were every friendly and helpful when i went in searching for a new refrigerator.

One of the best. 20 yrs been shopping at this store Randy and crew is there to help

I enjoy going that store.

Great Store, Owner Randy very nice always willing to help.

The staff was very helpful, knowledgeable, and friendly. It was a great experience.

Staff members always have a smile on their faces. Extremely knowledgeable. Great experience!

Nice store. good service

Nice store but I dont know if its still open.

Mr. Koester is the best sales person there. He will help u achieve ur dreams

Thanks for Helping us! Love my new laundry room setup

Great sales people, very clean store.

Great selection, friendly staff and always willing to help, highly reccomend!

I had a great experience here and will be going back for all my appliances!!!

Very helpful and patient while we picked out our new kitchen! I was nervous about going over budget but they had it all totaled up before we pulled the trigger.

Excellent. Received advice and recommendations based on my particular needs from John Fitzpatrick

Very helpful and knowledgeable. Also dont mind that my three year old needs to test drive every single riding lawn mower.

Way better than Menards and great customer experience!!

Great tool set. Thank you.

Not very knowledgable, or downright liars. Asked about 19.2 volt batteries for cordless tools and they told me the lithium batteries would not work in my tools. I spent $200 for the new set of tools, got home and found out the lithium batteries will work in my old tools. I couldve saved $150 just buying a battery instead of all new tools I didnt need. This is the second time theyve screwed me. Do your research before you shop here, they will tell you anything to make a sale.

Great store with great employees

The people are very helpful when you are looking for new items. very friendly.

Very rude and I will not return. Effingham deserves better what a shame

Exactly what i was looking for. Very friendly and helpful staff.

Service is very good.

Bought a new washing machine there. Sales people very knowledgeable and helpful. Ill be back.

Very helpful finding kitchen appliances.

There were only two associates working the floor, both were occupied with no one to check out.

Great staff very helpful

Very helpful and respectful staff and delivery drivers!!!!!

Very nice and friendly

Thanks for the awesome service!!

They carry a wide variety of goods.

Great customer service

Bought my fridge here

Slowly replacing the aging appliances in our home with new from Sears. Selection and service can’t be beat!

Fast friendly unloading

Good folks!