I went in for service and a nice young man said I think I know the problem. To save gas the car shuts itself down at a light then restarts itself when your ready to go. I cant stand that feature. I shut it off everytime I get into the car. Thanks so much, sorry I forgot his name. Good guy tho.

This is the second time of bad experience in this place. First one was year ago. Was waiting with scheduled appointment 45 minutes just to drop off my car which took 5 minutes with service advisor. Picked up was the same the man was walking around to bring my car for 30 minutes after I paid and take care of all paperwork.2 days ago I call and ask if they have availability for appointment for our van, the guy on the phone said yes bring it today at 12 15 . We was there about 12 05 this but service advisor was on lunch. So someone else take care of us, it was not that long like last time. On the and of the day I text and ask how’s my car doing. He said the don’t have time for my car so maybe tomorrow. Okay . I call on the end of the next day and guess what. He said there pretty busy of there so maybe next week? What? I had appointment, I need car for work and he told MAYBE next week. I was really upset. Service advisor name is Bryan . Today we came to pick up our van to take different dealership . We came there no one on the front desk, there is one service advisor on place busy with people that was 11 pp o’clock. Hopefully Brenda come out and help us, she was really nice . Also she went to bring our van because there is no worker over there. I really appreciate her help. Very nice person with nice attitude. She know how to work with people. Thanks Brenda

Always happy to come back again and again for great service. Knowing that after picking up my car for service provided, felt safe driving back home.

Excellent service. Love your locatiin your staff is very friendly and always tray to help you

In-N-Out quick just like they said, .a great dealership

Very nice experience at MB of El Cajon. Quality maintenance work done and service agent with good conversation and recommendations to keep my 2012 E350 running and looking good. Highly recommend the place. It is all about the experience.

Hands down the best MB dealership in Southern California. Amazing selection, Maintenace department and customer service.

My service rep was great got me in and out took really good care of me use to go to MB of Escondido but for now on I will go to El Cajon instead.

They still offer water for anyone to grab and/or regrab and I did not see any hand sanitizer for the public to use, only for the employees. You would think they would offer this.Plus they are not doing car washes.

Excellent service. I was kept up to date throughout my service experience by my service advisor, Daniel Mikhael, who was willing to assist me even on his day off.

Amazing customer service. My service advisor Franco Salazar went above and beyond to help me get everything in order. Highly recommend !

Poor service!!! Associates just walking around and playing with their cellphones.

Service Technician George is super cool and easy to work with. Honest guy when it comes to recommendations. I HIGHLY recommend this place for purchasing a car as well as getting service.

WhoHoo!! Wow!! Excellent, efficient and quick service!! I needed to have my key battery replaced, window washer fluid added, cell phone paired & car washed all w/in 40 minutes!! So happy all that was accomplished so quickly!! Excellent & attentive employees, in particular a special Thank You to Gabe who assisted me!!

They matched Kearney Mesas prices for brakes. A difference of almost $100 dlrs. Service dept is in the gift shop and gal was helpful. No wait. And the coffee bar is always a plus. High quality here.

Exelent customer service Mr. Ansam Kalasho. Isabel, Mimi and the rest of the staff very courteous and professional personnel it really impress me, definitely I will recommend the dealership to my friends and people that wants to buy a automobile no question...

Beautiful place and very nice and courteous employees.Had to leave my car to get fixed and got a nice shuttle ride back home

Their ok but the customer service is a hit or miss depending on whos working. You can tell the old timers who take pride in this company vice the newer employees. They do good services and offer brand new loaners while your car is being serviced...upon request.

Purchased my GLC 300 through Herbert Haemmer for European delivery (Bremen). Fabulous experience! Would totally use Herbert again and cannot recommend him highly enough.

I had an appointment at 9am took my Mercedes in they told me 2 1/2 hrs to get my car back....i randomly call around 2:40 of my car was ready and i was told they havent even touch my car.I am not sure if this is how they help us the customers...I am very disappointed and mad i wasted all day couldnt do nothing on a busy 24th ...for nothing..🤨I will give this dealer another chance hope next visit is (((alot))) better

Very nice lounge waiting room with high coffee and snacks.

Mmm had to wait a while, someone was supposed to talk to me, but someone else had to Made an appointment over the phone for the 30th

I didnt go on Mercedes service Im acrros the street so I dont know

Nice and clean

Overpriced, not knowledgeable, over rated.

Nice staff

Ghetto AF