My experience with the service managers, the mechanics, and the staff period was amazing. They explain the problem enough that give you an ease of mind that they know what they are doing! They do not try to push you into a new car or try to make you trade in, but they do give you every option possible for you to choose the best option that fits your family. I recommend you go here especially if you have a GMC vehicle.

We made an appointment with Ms. Veronica and as soon as we got there, she helped us and was amazing with us. She answered all of our questions and we were treated great. It was a very smooth purchase experience. The process was fast and I got my new car that same day. My kids are still small and tend to get a bit restless, but they were never looked at wrong and instead were offered popcorn and we were even fed for free. I definitely recommend Casa Buick and without a doubt would purchase any future cars there.

I had a starting issue with my Acadia Denali. I contacted Casa Buick for help and was seen that same morning by Mr. Martinez. He provided excellent service and made certain that all my issues were addressed. I can not say enough about how well I was treated at Casa Buick. They provide excellent, customer based service. I give them my very highest recommendation without reservation. If you’re not getting your vehicle needs met by Casa Buick, what are you waiting for !?!?

I purchased my truck with the previous dealership (Travis Crawford GMC) 9 years ago and had great service. Now, with the new dealership (Casa GMC), the great service continues.Thank you!

Daniel Martinez always does a great job. He not only takes care of our GMC Yukon here in El Paso, he also helped me with my daughters Buick in Fort Worth. She is at TCU and her water pump failed. I was about to pay to have it fixed and he informed me that it was still under warranty. He researched where I should take it in Fort Worth to be diagnosed and gave me information regarding getting my towing reimbursed.He goes above and beyond his job. I will never change service locations or our service representative. After working with him for over 15 years, I consider him a good friend. Its people like him that make it worth going to the Dealer to have our work done.

Its sad when a company cant do the bare minimum to show it cares. When a product driven off their lot causes a life-or-death situation - and a simple phone call wouldve sufficed.Lug nuts surrounding one tire were not tightened at all. On a brand new car. Bought off the Casa Buick lot. Driven by elderly couple purchaser on the freeway soon after. Knocking noises were the tire hitting the car, it was so loose. Independent technician said they were lucky to be there, lucky the tire hadnt just come off on the freeway.So this couple tries numerous times to call you, Casa. You never return any of their calls. No communication at all. Im a member of their family. Cant believe how ignored theyve been after this incident. When we couldve so easily lost them due to your negligence.BUYER BEWARE when dealing with this dealership. Thoroughly check the cars on their lot. And dont expect even a callback if things go wrong.

Words of gratitude to express of how i was treated at Casa GMC Service Department. I brought my vehicle in for regular maintenance, recalls, and other minor repairs. I’ve been using this service department for over 6 years and their service advisor, Melissa Martinez, is very knowledgeable, trustworthy, fair, and clear. She has excellent customer care service, very professional, and very helpful. I was greeted and helped as soon as I walked. I’m very satisfied on the work done in my vehicle and would highly recommend to anybody. Thank you.

Highly recommend Casa Buick GMC!!! We worked with Josh and he was a perfect salesman. Not pushy, just let us decide on what we wanted, but was very knowledgeable of the vehicles. Very impressed. Will definitely return to purchase another car later! Thank you guys, you were all excellent!

I had the pleasure in working with Chris, a service advisor that actually used the White Glove Treatment in helping us resolve our Sunroof concern.He was there every step of the way in ensuring that we received timely updates up to completion of of our service work order. Chris was the face of GMC for us and he definitely placed a feather on the companys hat. AWESOME JOB CHRIS!!

I had a lot of issues that other dealerships. Went in here and a gentleman helped me they found exactly what I was looking for for the price range I was looking for. They were extremely willing to do everything they could to help me out. The process didnt take very long on their end. This is probably the best car buying experience that Ive ever had. In the past Ive had where salesmen try to Mark the vehicle way up past the actual evaluation of the vehicle, Ive had it where they lied to you about the vehicle and the issues that it had. This dealership was straightforward told me everything showed me everything didnt hide a single thing didnt try to Mark the vehicle up past the evaluation of the vehicle. The guy who did my finance part was great. I will buy from here again in the future. Thank you!

Bought the hubby his new car for his birthday and the team worked hard to get us the best. A special thank you to Carlos and Soraya for going above and beyond to make the best experience possible. Bought the car, took the picture and driving a beautiful car! Thanks all!

Super easy. The at fault party’s insurance set it all up, paid for everything (except the extra insurance for the rental) and it was done in about a week. Excellent work, I think they even cleaned our floors and the car was washed before return! Great experience out of a not great one!

Very satisfied with the service department. Very friendly people. They greet you as you drive in and take your order. And they let you know when your vehicle is ready. And it took a lot less time that I had anticipated. Honestly, Im confident to recommend Casa to my family and friends.

Excellent communication and service with George@service, Danny@ body and the lovely Soraya@ finance. (Sadly, I wish I could say the same for my salesman) Thank you for taking care of my new vehicle purchase needs...... well trained customer service skills. Much appreciated. You made other “issues” bearable.

Excellent costumer service! I highly recommend this car dealership :).

Excellent service. Have always been satisfied with their service department.

A good experience with friendly service. Everybody was great from the office to the service department. Was pleased and definitely will go again with anything concerning my car

I called and inquired about having my fuel filter and was quoted on the phone $130 out the door. I was called and informed that my truck had 4 recalls and asked if I would like them to action them. I agreed… upon picking up my truck I received a bill of $165. Not much of a difference… however EVERY SINGLE TIME I bring my vehicles to Casa for work, I am quoted a lower price thank what I am actually billed. I have purchased TWO 2020 vehicles and over $110,000 from Casa and received absolutely ZERO priority or regard for their business. Both have needed work, and then needed work again because of the lack of work done the first time. I received ONE free oil change and that’s it. I’m my opinion, Casa doesn’t care about their customers, and doesn’t put quality work into their vehicles.

Sarah Auckland did a PHENOMENAL job helping get our dream truck. She went the extra mile by getting it ready in time for us to pick it up on the same day we closed on it. It wasn’t registered in the system yet so the final details couldn’t get done until later this week. All in all we got a great low rate of 2.84% & I’d like to thank everyone involved in getting us taken care of: Sarah, her supervisor for being patient with us as we haggled back & forth, another supervisor who gave the approval for the truck to be ready same-day, John our finance person who explained things in stellar fashion, & the young man who offered to detail our vehicle before we left but decided to wait because he had been detailing vehicles all day since the early morning. All in all, it was a great experience. Hope to do business again with Sarah in the future.

Disclaimer: I have not left on the road yet.We brought our vehicle to the repair center a few weeks ago. We were told incorrect dates for when the repair would be completed on three occasions. The staff is friendly and courteous. However, the degree of accuracy for the status of our repairs was inflated and made it very difficult to determine how long the repair would take. It took about 9 days past the initial estimate to get our vehicle back. I spent around 1,200 dollars in hotel fees waiting for them to finish a 1700 dollar repair.I would only recommend this body shop in a pinch when time is not a factor. They appear to take on so much work that it is hard for them to keep track of it. They do good honest work and affordable repairs. They treat you like your problems are important to them. However, they struggle keeping track of them. Keep in mind they have alot of customers and your vehicle is not necessarily the priority. You will get what you pay for. What you save in department efficiency, you get in affordability on your repair. They work well with insurance companies and have a basic no non-sense approach to fixing your vehicle.

Great service! I had a few questions regarding a repair and got excellent customer service from Ariana and Mike. They answered my questions and he gave me an estimate for a repair! looking forward to working with them in the future when needed.

Sarah and Soraya provided outstanding service. Not only were they extremely professional and friendly, but mindful of time. Highly recommended doing business with both of them.

Danny Martinez always takes care of his customers. He is very professional, polite and courteous. As a matter of fact all the service team are very good at their job. From the rep that takes your car service needs to the mechanic or technicians that perform the service itself. That’s why my wife and I keep going back.

The service was great. Friendly, courteous, and gave us the absolute best deal. Adrian M was awesome from start to finish. We will definitely use them again whenever we are ready for another car.

This is hands down the friendliest dealership in the area! Brian was our salesman and he made it such an easy experience in helping my husband find the GMC Canyon he was looking for. The whole test driving and buying process was so easy and we were definitely taken care of the whole time. We highly recommend shopping here for your next vehicle purchase!

Sarah, my salesperson, and Soriya, the financial person, were outstanding. I cannot praise them enough for all that they did for me. They answered all my questions and even answered questions that I had not even thought of at the time. Their assistance is greatly appreciated. I will be recommending Casa GMC to my friends and colleagues, and of course, I will be returning to them in the future when I am in the market for a vehicle again.

Service performed was exemplary. The pick up process was painless and the cashier staff projected a very positive image of Casa Buick GMC and should be commended for their interpersonal skills.

Well, its always been good.Perfect, everything done right and quick.This time I got there at 7:00 am, but I dont know what happened, but didnt get my 2018 GMC Pickup until 10:30 am.

Great work performed on my vehicle but took way too long to replace the transmission. Between the extended warranty (MAP) and the 3rd party providing the transmission to the extended warranty and then Casa waiting almost a week and a half to start working on my truck after receiving the replacement transmission took a little over two months. Not happy at all with the timeliness of the work but the work itself was performed correctly.

Theyre the best GMC service center in El Paso. My car was fixed promptly and washed well. They also applied discounts to help with my bill. Danny is a trustworthy true professional.

Probably not coming back, used to be great when it was Crawford. Now that it’s Casa there is less personal feel. They were so backed up, i’m sure they won’t miss me or my business. I had called the day before to make an appointment. I was told that they were busy that day but if I came the next day they were wide open and should be able to get in and out no problem. That was a lie. The person I made the appointment with a supposed service rep wasn’t even there, I was passed off to someone else who didn’t care. Even with having an appointment it’s still took three hours for an oil change. The oil change was overpriced, are used to pay $45 or $55 but this one was $65. I had to go out back to find my truck which it already been done for I don’t know how long but it was just sitting there. After that I went into the office which nobody was in and found my keys with my paperwork which I had to bring to the front desk myself to cash out.

Casa Buick GMC is a great shop to go to. The staff is very helpful and polite. Im recommending everyone to this shop. I had a great experience and they guarantee what they do which I highly appreciate. Thank you to the whole team for everything! Keep doing what you do!

Purchased used car. They took it back for oil change, inspection, minor repairs, and few repairs to items I found. Run around! Had it overnight and all day. Only oil changed and state inspection. Fluids were not even stopped off. Told to bring it back and it would be a priority. We will see.

Great experience! I would definitely use them again! Homero was excellent! I would recommend asking for him if you are in the market for a new vehicle! He was very helpful and knowledgeable about the truck I purchased. All the staff was great!

The service has always been great but most recently I’ve been helped by Melissa and it’s a step above what I’m used to - she’s awesome! Thank you for taking good care of my truck and for keeping the prices affordable.

Would give more stars only because the work done by service department has been top notch. Wish I could say the same for the service advisor, Mike. Lack of communication skills and seems like he really doesn’t want to be working there. Casa Buick, if you care to know what happened please reach out to me. You have my info.

Had I knows that the service center in El Paso is so terrible I would have never bought a gmc. This is the 3-4 time we take our truck to be serviced there and they take weeks to even look at any issues addressed. Not only is that bad but they don’t even have the decency to communicate. No customer service. No deadline no communication on their behalf. If this is the case I should have just stuck with Ford. Will have to consider this soon because this is just ridiculous. Hopefully one day we get a call on when the truck will be ready. One can only hope.

Easiest car buying experience! I would recommend them to anyone looking for a great deal….and ask for Carlos! He was amazing!

I purchased my 2011 GMC Sierra at Casa Buick back when it was Crawford and on my last 2 visits it has been under the Casa family of dealerships. Same great experience Ive always had. Wade, Michael and all the staff in the maintenance department are great. Staff is friendly regardless of the department.

Quick service. Dropped off my vehicle and it was ready in about an hour. I was expecting a longer wait since I showed up without an appointment but was pleasantly surprised with a quick turnaround.

Mike, Cassandra, and Flor provided exceptional customer service. Mike kept me informed on the profession of the repairs throughout process. The gentleman that conducted the repairs is an absolute genius as his craftsmanship is amazing. I plan to continue relying on the body shop for future repairs. Thank you for the amazing service and attention to detail.Sincerely,Richard Shanklin

Terrible experience. Lady who answers phone barely speaks English. Called three times to try and buy a car and i was sent to three different voice-mails. Still cant get anyone to take my money from Gmc Buick On Geronimo.

Check your contract carefully. Almost got charged $9000 more than advertised price. Was told used vehicle would be certified. Contract said as is. Do not trust verbal promises, doesn’t end up on contract. Baby boomers beware. Some of us are way too trusting I’m most situations. We did receive apologies for the overcharge but still keep a watchful eye.

Outstanding customer service!Explain an additional service I need for my vehicle and the cost.I received the service and my vehicle runs great.Thank you.

Very bad service. I took my truck because I was having some problems. When I went to pick it up I saw that it had damage to the passenger mirror. I let them know and they told me they were going to order a mirror. They never spoke to me to let me know if the mirror had already arrived. Two weeks passed and I had to talk to them to find out what was happening. supposedly there were no mirrors available. It took another week for the mirror to arrive then took the truck to service for the exchange. After two months they changed the mirror ... I was driving and the mirror cover flew off. I came back to explain what had happened and the person assumed that it was not their fault because it had already been a long time (two months). the truck has no damage that could cause that. I explained to her that no one has worked on the truck besides them. She told me that she couldn’t do anything because it was not their fault and that she was going to talk to her manager to see what they could do. I told her that I wanted to talk to him personally to explain what happened. after talking to the manager he said that they will take care of the mirror cover. He told his employer to take the information so she could order it and that they would let me know when the part has arrived to take the truck and install it. It has been 7 business days and I have not received a call or a text back to explain what is happening

I had a positive experience buying a great used truck this past weekend! My sales Rep. Bryan was very helpful and John, the Finance Manager, was very courteous and professional! I will definitely refer my friends and family to Casa Buick GMC.

Amazing customer service went above and beyond to satisfy. Took my truck in for service and came out perfect

Lack of communication between the two salesman that helped with my car, the minute someone is interested in the car they NONSTOP call you. Once the vehicle is purchased, and you need an answer from them for any further questions or concerns about the vehicle, they don’t answer you whatsoever. I had to call the sales manager for an answer about final details on my vehicle. Will keep calling manager again. Don’t go to Bryan or josh. If you want a car from them!

I have been receiving good service on my Canyon for 6 years but this time I had bad luck with the service advisor I got. I had to constantly be on him to get updates on the truck as he wouldn’t answer the phone and would take 2 hrs to “check in with the techs.” He also over charged me 4hrs of labor at $135/hr to replace 2 sensors that cost $37.

Very pleased with the overall experience. The shop did a great job. My B/S Estimator was friendly and truthful very professional thank you Mike Gallardo.

Always great and dependable service. Very wellInformed and the customer service is unbeatable. Wish I could give 100 stars.

Terrible service, they are very, very poorly organized as far as sales are concerned, my salesman could not find the keys to a truck that he was going to show us because another employee had taken them to his house, he was going to show us other trucks and he He could not find the location of the trucks that he was going to show us. I definitely do not recommend this agency, I think they should have more organization in their inventory with places specifically marked with letters and numbers in a computerized register ...

Thanks Casa Buick GMC and would like to thank my sales man Mr. Alfonso Porous for helping me find my new truck .

I went to pick up my car from service at 10:45 a.m. They gave me a receipt and told me my car was getting washed. At 12:05, I went to ask about my car and I was told that they didn’t even know I was there picking up my car. Really? Get it together! Really quick to charge me though.

Mike gave us great customer service and the body work on our vehicle was outstanding. Our vehicle is a 2011 GMC and got worked on as a new vehicle. The damage on our vehicle looks like nothing ever happened. Thank you to all the staff.

Not a positive experience. I recognize that Casa Buick is in business to make money but they don’t seem to care about establishing a long term customer and just look to see how much profit they can make.

I came to Casa Buick GMC to buy a truck an the service is great!! If youre ready for new car or used car this is the place. They treat you like family and tell Mark or Frank that I sent you!! Eloisa Morales.

Like always...very one professional ...fast service..n on time..

Casa Buick GMC gave us the most amazing buying experience we’d ever experienced. Sara was absolutely the best saleswoman we have ever had. She’ll make sure you are satisfied with your chosen vehicle. J.C., our sales manager, was so helpful and knowledgeable. Soraya, our finance manager, dealt with the signing of our second vehicle’s contracts and documents with professionalism and ease. John, the other finance manager, who helped us with the contracts with our first vehicle was also professional and explained everything to us about warranties and protections. We are so HAPPY to be part of the Casa family!

Our rep. Melissa was very courteous & professional, addressed our issues promptly and provided all the details & information regarding our vehicle.

Mike McBain is great to work with.Spoke with Steve the Service Manager for a few seconds and was pleasant, even the Cashier was funny. You can tell that they enjoy their job. Thanks

Had great experience with your service today. Was handled smoothly, professionally and of ofcourse outstanding results as usual. Your rookie service representative was super thanks.

I bought 3 trucks from Mike Pena and he provided with great customer service!! Service dept also does a very good job on my trucks!!

We came interested wanting to buy a GMC truck. They didnt have anything on the floor and wanted to sell us something in transit. We werent interested in buying something we havent test driven. The sales guy waved his hand dismissively at us and walked off. We didnt catch his name. I want to say it was Carlos but not 100% sure on that one. He was a dark, short, chubby guy. Super rude! At least he was so quick let us go we had time to take our business elsewhere.

Went there to get a car fixed when it was Crawford Collision Center 2 years ago and the front bumper wasnt repaired properly and disconnects from the passenger side. If they have the same workers there, I wouldnt recommend it. I have to keep pushing the bumper up to get it in place but it still falls off almost instantly

Trip to casa gmc service was flawless. One phone call to setup appointment and after a quick drop off my truck was taken care of. Danny in service is helpful and knowledgeable about warranty and helped me take advantage of certified services.

Hector Roman was our salesman he did an excellent job showing us various trucks and giving us information on each of them. This helped made our decision more more quickly. Furthermore once we told him how high we wanted our payments to be he showed a can do attitude. The financial manager was very knowledgeable, we had not bought any warranty services other than for repairs, but she explain without being pushy about the gap warranty. We were very satisfied with their customer care and appreciate it. Also the man in charge of showing us various of the features inside the truck once we bought was very helpful as well. Our thanks to all.

New ownership = bad service. I took my vehicle to the dealership because of their excellent care and customer service but did not recieve that this time. The auto body repair shop needs an overhaul of their employees and procedures.

Outstanding customer service! Staff is friendly, knowledgeable and accomodating. Great buying experience. Only thing missing was a margarita. LOL

Casa, Buick & GMC fixed my car when I had to bring it back to them it took awhile for my car to get fixed due to the false pass information but it was fixed, gave me a car wash and I’m most grateful to have my car back. I would recommend them to other people and ask for Danny, he is super awesome!!!!

Casa Buick gave us the best deal on our trade in and the best price on the vehicle we wanted. They were willing to work with us. Mike Peña was great to deal with. No pressure!

Top notch service and attention to detail, Derek was very helpful and attentive. Great work team.

Don’t get me wrong, I love my new truck and I think I got a sweet deal. However, the communication at this establishment needs some work.

Casa Buick GMC worked hard for my business. The team effort that they provide is unmatched. They treat you like family and make sure you are satisfied.

Best experience ever! We where helped out by Sarah who managed to get us an amazing deal on a 2021 Gmc Sierra! Soraya also helped us lock in a good Payment including GAP! These ladies went above and beyond for my family my 3 kids have never been welcomed like they where here at Casa Buick GMC!! Definitely recommend Sarah and Soraya these ladies deserve a pay raise thank you ladies for such amazing service!!

Body shop does excellent work, great communication through the whole process. Would recommend to everyone.

Great experience did not have an appointment went in as a walk in.Even though they were very busy my car was ready earlier than what was estimated.

Excellent experience. Mike Mannix did an outstanding job.

Profesional and courteous. They work on the car until is almost perfect. Like new.

Good customer service. Took my SUV for a recall on airbags, the service was done in less than an hour. Thank you!

Always on time for my serviceNo long waits, Friendly people helps me all the time.

Danny Martinez is always great. He is very curtious, knowledgeable. He is an asset to your company. Thank you again.

Been coming here since 2014. Good service but the labor costs are now crazy. Ridiculous pricing. The part for my vehicle was $170 which is the price everywhere, and the labor came out to almost 6 times thats amount (approx. $600 in labor) for a grand total of $825. I had an appointment at 7am to have the fuel sensor/gauge sender replaced. It took almost 11hrs to have my vehicle ready. Whats the point of having an appointment if youre going to gouge the hours to charge more. BEWARE OF EXTREMELY HIGH LABOR CHARGE.Update: Dropping to to single star rating. Had the same issue 2 months later. Again, made an appointment first thing on a Saturday morning, only to be called that afternoon to be asked if they could keep it till Monday because they didnt get a chance to check my truck. Come Monday, no one called. When I called at 3pm I was informed they still hadnt done anything to my truck. Defeats the purpose of having an appointment. Chose to just pick my truck back up without any work being done to it. Service here is getting worse everytime.

Great sales staff and collective team who are able to get us into our new vehicle all in the same day, thank you very much everyone at Casa Buick!

Super long wait for an oil change on a vehicle. 3 hours in and still counting. This was with a scheduled appointment. This is twice now with long wait times for an oil change. Save yourself the headache and time and try elsewhere or bring a cooler and sleeping bag so you can camp out.

Carlos Salas was a great help and very knowledgeable. The only thing that I was not happy about is that they didnt want to take my gsf code which could have saved me money.

The purchase experience was great. Ed worked to find the best deal for me. The negotiation process was pleasent and was in my favor.

I had to take my Acadia in for the 2nd time to fix the same problem. About 2 weeks or so I took my Acadia in because the air conditioner had stopped working. I have just had my suv for 8 months. They told me it was completely out of freon and needed to patch the hose. I asked them if they could replace it instead and they told me no it was not necessary. It could just be patched up. Today I took it in again to fix the same issue. This time they told me they had to order a new hose so they could replace it, which will be in, in a week. This could have been avoided if the hose would have been replaced in the first place. Very inconvenient!

Wade and Danny do an awesome job. They will take care of all your services needs in a fast and professional manner.

I have had lots of problems with my new vehicle, but service advisors are always friendly and professional helping me with the issues on my vehicle.

Always great and friendly service! Im glad to see that although owners and management changed, my tried and true service team remains.

Came here because I bought my truck here to get an oil change. They told me 90 minutes tops. 90 minutes turned into 4 hours. After 2 hours I asked about my truck, a young girl told me they ran out of oil!!!! She told me they were not going to charge me for the oil change. I got my truck after 4.5 hours. Missed out on important meeting, won’t be coming back here anymore!

Just AMAZING and BRILLIANT ⭐️! Full transparency i was NOT, I repeat I WAS NOT; paid nor am I associated with a promotion in any way,shape, or form to write this review.I needed to put that disclaimer because if you continue reading you may just start to think 🤔 “ all this sounds too good to be true” and honestly I would probably think the same. But when you read the ❤️heart and ☺️care that came from the team at CASA BUICK GMC of EL PASO you will want everyone in your family to Always go there! * I know I am from now on!*But I am also here to “de-bunk” Alllll your disbelieves that “all car dealership service departments are horrible!”NOT THE CASE HERE ☝️! The whole team at the auto body shop/ service department went above and beyond to help me! Words cannot express the gratitude I have for them! David and his team took time out of their busy day to help this ( Me) distraught 😫 nursing student 🩺 when my very own service dealership (Hyundai of El Paso 😒) turned me away 2 days in a row and wouldn’t even look at my car while I was there. Only gave me an option of “perhaps they would have time in a month or so”To top it off my car turned out to be UNSAFE to even be driving 😳!)EVERYONE at CASA BUICK GMC was SO KIND & PATIENT! Just picture a “vacation like” car service/auto department where it smells nice and people are always smiling, willing to help you, give you cold water and take all your stress and worries away …THIS IS THE PLACE!! You won’t regret going there and getting the job done ✅ and getting it right!

I have always received great service at GMC, and I will continue to take my GMC Sierra truck there for service. Thanks for the great service department. Mr Mendias.

I dropped my truck off on Monday May17th 2021 because my steering whee kept seizing while I was driving. My service advisor Derek called me the next day and said my power steering pump went out because they found metal shavings in the fluid. Which is what the diagnosis was. I was advised that the part wouldn’t be in until Thursday May 20, 2021. I figured since I had an extended warranty for my pickup that it would be best to let them fix it and pick it up when it was ready. Well, it was ready on Friday May 21, 2021. Cool. I picked up the vehicle and it was driving fine until, you guessed it, the steering wheel seized on me AGAIN! After speaking to my father, who used to be a service advisor for another dealership, asked me if they had ever checked the rack and pinion for the vehicle. To which I said, I don’t know. So I let the weekend go by and I called the dealership again today, Monday May 24, 2021. I advised him that because it was diagnosed improperly and I had paid money I didn’t need to pay, I was not going to pay a dime for this repaid because it was their fault that it wasn’t fixed properly the first time. My service advisor Derek was cool and worked with me through everything. He definitely went above and beyond his scope of work to make sure I was taken care of. I requested a rental on their dime because now I have to leave my truck for another possible week and I don’t have a vehicle to drive to work. I was told that they didn’t have any. To which I responded with, you need to find one because I’m not leaving until I get one. This is not my fault that you didn’t fix the vehicle right the first time. Derek again, did everything possible. His assistant manager on the other hand, don’t remember his name, said to me, “well you can drive the truck, I doubt it’s going to mess up while you’re driving it”. My response; can you guarantee that? Can you guarantee that my steering wheel won’t seize when I’m going 60mph down the highway? If you can, I want that in writing. He says; “I can’t guarantee what’s going to happen 30 seconds from now.” To which I replied, exactly! If you can’t guarantee that this vehicle is completely drivable, what makes you think I’m going to drive it in the current condition. If it’s completely drivable a want to know that you’re going to take care of all of my hospital bills, paying off my truck if it’s damaged, which is to include the possibility that my son and wife could be in the truck with me along with a camper. Are you going to pay for all of that? Again if you are, I want that in writing. At the end of it all, I was able to get a rental and I was able to guarantee that all was taken care of without paying a cent out of my pocket again.Long story short, customer service of my Derek was impeccable. The customer service of the assistant service manager was absolutely atrocious. His arrogance and lack of empathy for a vehicle that was “fixed” one time already with no result is beyond anything that I’ve ever experienced. Be careful going here without covering your butt. The assistant service manager is arrogant and definitely makes you question why the dealership even deserved your business.

Great service, not pushy and willing to work the you on price

Quick and easy... Good service

I am still having problems since I took my vehicle to get repaired since November 2020. Worst experience ever. I have lost count of how many times I have returned my vehicle to get fixed right. Always an excuse of not being their fault. Granted my fault, YES, since I damaged it to begin with. Yes, such a thing as “COVID BRAIN”. Obviously no problems with them receiving my deductible or insurance payment for the repair but I still hear cross wind coming through the door, a leak through the top of the door, (which they say now is the sunroof), gaps still in the door alignments, had to get the door panels replaced cuz they damaged them when removing. Had to tint the window again, couldn’t roll down or roll up without scratching the window. Now the door panel is coming off too. I had no problems with the vehicle until they got their hands on it. Took it to them thinking they are a dealership so they will do the work right. Well not even close. This has been a nightmare. I bet if it was their vehicle, they wouldn’t have a problem like this.

They are rude but gas prices are high dont want to drive all the way to west el paso!

Everyone was very friendly and attentive. My receipt was also very transparent.