The service here is the worst. The guys at the counter seem like they get bothered to help you. Their attitude is the worst Ive seen. They are always in a bad mood and that reflects their service. They give you the wrong parts, you can be standing right in front of them and they wont attend you. Dont go here.

Is outstanding crew is crew of your elderly employees they are superb and and pay attention Attention to customer needs needs very well educated man

Good prices, however wish they would stay open a ittle longer.

Perfect customer service and all the right parts

Really bad service. They take forever to get your order and give your order. Passge supply was better.

I always get my home filters here. Reasonable prices and very helpful and knowledgeable staff.

It was an interesting experience.Pros: they know what theyve talking about and go above and beyond to help you.But now the cons: Extremely helpful over the phone but in person its a bit hard to get attended correctly. They jump from customer to customer and so it leaves you waiting a lot longer.

Very helpful and fair prices.

Fast service no hasle..

We have an account with them and usually we spend about $2500 to $3000 every season. Today, I went to buy 2 a/c motors but I didnt know how many speeds and the sizes of the motors and my maintenance guy wasnt available for me to call him. After waiting in line 20 minutes, when it was my turn, I asked the customer service rep to look up the history of our purchases and to give the same motors that we usually buy. He claimed that their system didnt show that information which was weird because 3 months ago when I went to place an order for $2,800 they were able to get me that information right away without hesitation. I just got the vibe and feeling he didnt want to bother and I just left.However, our company has 20 other properties and most of them have an account with Hercules, Im just going to give this information to the general manager and remind him that we have many other options, maybe is time for a change.

Great store for the do it yourself people, good selection of products and knowledgeable staff, they can help you on your projects, repairs, have decent prices.

Got everything I needed, when others didnt have it in stock. A/C unit

I called on Thursday morning April 9th. I was promptly asked to hold. I was on hold for 39 minutes. Their message about “thank you for calling Hercules Industries....we know your time is valuable.....we thank you for waiting patiently”. This was the worst customer services I’ve received in quite some time. I hung up and called a competitor. Never again will I do business with Hercules formerly known as Passage which by the way provided better service.

They had what I was looking for in regards of my swamp cooler need it...

The staff there is helpful and knowledgeable. I delt with Andy. Good person. The name is now Hercules Industries, but still great service.

I had a very pleasant experience with your business. They helped my elderly father with a new heater. At a fair price and we’re accommodating to his needs and answered all his questions.

Great experience at Hercules Industries. The staff was very helpful and knowledgeable. They are very compliant with the COVID safety. So if you go, make suryou have your mask.

Professional,and good selection of products

They where great they gave me a price and when I when to get the part it was double the price they told me. But they worked with me that was GREAT Good place for a/c parts.

Most dependable place to find what your looking for.

The staff are the best of the best. They know their products, know how to treat customers, all at great prices.

First time come here to get some air filters and they are very professional and nice pleople.

Gone two time to buy parts and great service both times

Fast friendly service. The staff is very knowledgeable.

Need better phone assistance called 7 times and put on hold all 7 times incredible

Customer service too slow

Since they have new ownership, my experiences have been utterly terrible.Theyre close now on Saturday and I havent been able to reach anyone by phone, answering service doesnt even take messages.Go back to the way you were!

Great customer service, and affordable prices.

Great place to get filters for your home at reasonable prices.. helpful staff

Bad customer service.

Cooling and heating supplies are priced lower than the big chains. Theres a queue most of the time since contractors hit this place up for all their needs. Theres a take-a-number system in place so the price savings is all worth it. Knowledgeable and friendly staff, ALWAYS.

Great service

Highly recommended it. Great customer service and the best cocktail torre in town. Love in it. 💘

Great service great prices

Good working people and great prices for HVAC👍

Very helpful and quick service

Friendly service best prices for heater or ac parts even beats home depot and lowes

Surprisingly good service this time compared to past visits. Prices still high, but good quality

Excellent service you need something thats the place to.

They are very well stocked with heating and cooling supplies, decent prices. Just dont call because they never answer the phone.

Love the folks at Passage! Sucks their changing name to Hercules? What a change,sure it will still be great service!

I Always find good customer service.

They were straight to the point and had everything I needed. Thank you

Long waiting lines to get service. Counter employees really slow. They talk to much and do not seem they care about you being in line for so long. Not a good place to go

Good prices but sometimes no one answers the phone.

Place to buy any of your heating or cooling needs for home or business

Great Customer Service! They always deliver on product and prices

Passage Supply is very responsive for contractor-oriented business. Although I obviously dont look like a construction dude, the staff was helpful and quick to give what I needed. Ill be buying from them again.

Waited for about 5 minutes and 4 other people walked in and no one told me I had to get number they all turned around when I walked in but never told me to grab a number

Every time I call for parts Im on hold then, when someone does answer its only to put me on hold again only to be on hold for 15-20 min and then they hang up. This in not just a one time deal it happens often then I call back and the lady that answers say Im sorry its cause they are busy like if that justifys them hanging up on customers

Very friendly (except Tury, sorry Tury) and knowledgeable staff.BEST PRICES on:Sheet metal, screws, duct tape, foil tape, air filters, (evaporative) cooler parts, furnace parts, refrigeration parts, oxygen, acetylene gas, nitrogen gas, registers (air-vents), return grilles and much more.Most importantly, you DO NOT need to have an account nor a contractors license to be able to purchase here; store is open to the general public and to licensed HVAC/REFRIGERATION contractors.

Can not get any one to answer my call

They have everything you need for your AC. Perfect for DIYers. Great price

Great prices for A/C repair, NOW Get that a/c fixed

Great amount of supplies for air conditioning etc. Not a place for Women.

Worst customer service, nobody would answer to look up a part. Called 9 times within an hour. Nobody cares.

Person on the phone gave us the wrong information. When we showed up pick everything up they didnt have it.

Great place to find stuff other stores dont carry

They have a very knowledgeable staff.

The person in the front desk told me that they didnt have what i needed without looking at the computer. I told him that i had called the day before and told me that they had it in stock. Then he checked the computer and he found one.

Waited for 30 min on hold then thwy hung up on me and called agian waited for another 10 min and they hung up on me agian they need more customer service skills and cordination

I have always found the parts I need here at reasonable prices

Year round parts.. Only place in town sometimes to find what you need..

Guys there know what they sell.

Great motor for my heater

Your a.c. messing up? This should be the one and only place you ever go for major replacement parts.

Grate service

They have all the stuff for your A/C unit

Following Social Distancing guide lines.

Great Service Friendly People

THIS COMPANY IS GOING DOWN HILL QUICK!!!!!!!!!!!!! SIMPLE ORDER TURNS INTO HOURS. TRANSFERS AND TRANSFERS. SO FRUSTRATING!!!

Waited on the phone for half an hour for sales. They never came back on the phone. Terrible customer service!!!

Got everything I needed for my air conditioner one stop shop

Great place to for heating and cooling system parts

Good staff. Good prices

Great customer service

Employee with good attitude willing to help.

Great hardware store.

They always have what you need.

They have good prices

Always busy good speed of service

Low prices on swamp coolers and water heater

I called 3 times looking for air filters, no one ever answered

Good customer service.

Great plumbing supply store

Huge supplies of air conditioning units

Looks like I got hung up on too.

Eddie went above and beyond to help my dad .

Good affordable prices

Stuff they have the others dont

HVAC stuff

Great service

Good service

Your sales staff is very rude, one of them even hung up on me after I waited on the phone for more than 10 minutes for a sales person to pick up

Fast answers

I love it

Best Prices

Great place

Helpful staff

Excellent customer service