Great experience, friendly, courteous, and professional. I want to especially thank Iris Gonzalez, very friendly and professional, she made me feel at home and comfortable while I waited for my vehicle. Iris is truly special, definitely an asset for Viva Kia. Thanks to all.

I took my 2020 Kia Forte GT in to Viva Kia on 7 September for a check engine light and no power thinking there was a problem with the transmission. I was greeted by Caesar and he asked what I was bringing my car in for and I explained what I thought the problem was. Upon the technician reading the codes it was discovered the turbo was not producing any boost. Caesar explained that it would take a week to get a turbo in and then 2-3 days to get it installed and checked to make sure that fixed the issue. I was expecting it to be around 23 September when my car would be done but Viva Kia got the turbo in and had the car ready for me to pick up on 17 September. Caesar and the service department at Viva Kia were a pleasure to work with and I highly recommend taking your Kia there if you need service.

Dont waste your time. Called concerning financing over phone because I live out of town. Good credit, nice trade in. Dude was too busy to call me back. Called him to check in and was told again that he has other costumers and would call me back when he was done never heard from him. Ended up going through Kelly Grimsley and was approved in 10 minutes over the phone. After living in El Paso for over 7 years before moving Im disappointed.

I had taken my Kia to another local Kia servicing department twice and received horrible service, so scheduling my appointment with Viva Kia I was a little apprehensive. When I arrived I was quickly greeted and helped by Cesar. He was friendly, knowledgeable, and gave me the estimated time it would take for the completion of the service. He emailed, text, and called me with recommendations and let me know what they had done to include all of the regular service checks. I am very pleased with the service provided. I would highly recommend bringing your Kia to Viva Kia!

I scheduled an appointment to get an oil change weeks ago. My car was also going to get other things checked out. I show up early to the appointment time and I get told that the appointment had been changed 3 weeks out. I did not receive a phone call or an email telling me any of this. I planned my day around this appointment. Very unprofessional to change someone’s service appointment without informing the client. Not to say, very inconvenient for me.

Highly recommend KIA, great staff like Mia Garcia

If I could give zero stars I would. I took my car in for work and they said they fixed it and I got it back it definitely was not fixed or even anything done to it. I also traded in that car for a new car and it’s been over 3 months they have not paid off the old car. My credit is being ruined now and I don’t want anyone to go there.

The entire Viva Kia team was very professional. Mia Garcia went above and beyond to ensure the process was smooth and to accommodate my requests. 10 out of 10 would highly recommend the team at Viva Kia.

Definitely do not recommend this dealership I purchased a vehicle July 27 with salesman Lee. The vehicle I purchased was 4k-5k over MSRP and was brought into the lot as a borrowed vehicle from a kia customer the day I purchased it. It had already 80 miles on it and had 1/4 tank of gas. I was told I would get my tank filled get a detail and also get mats and my second key. Were already in September and have not received anything other than the second key every time I try to get in contact with my salesman he doesnt respond to my text messages or doesnt return my phone calls. Only way to actually get in contact is having to drive there myself. Also if trying to purchase a vehicle here be aware that when they run your credit they will only run it through Kia Financial and tell you that its the only rate that the banks are offering. I got a better rate with who Im banking.

Excellent personalized service.My advisor Cesar Limon was very professional, friendly and knowledgeable.

This dealership is very professional and nice. They treat you like you’re family. Mia Garcia & her boss took great care of my car when it was in their possession to perform services! Highly recommend.

I had oral surgery scheduled for 11:30 and John made sure his crew got my car serviced in a timely manner. They even had it washed and prettied up for me! I got to my appointment on time.Thank you for the great service!

The entire staff was courteous and welcoming. Both of the salesperson that assisted me were very professional. (Nancy contacted me and helped me through email with any questions I had.) Daniel was patient and after some negotiating he gave me a great deal on my new car. I was in and out of the dealership with a new car in about 3 hours. I highly recommend Viva Kia for their quality of service and staff.

Cesar was extremely informative and helpful with educating me on the service that was performed and the other services they may be needed in the future.

Sales people are great, and they give a good value. I have taken 3 Soldiers here to get cars. I appreciate that they make sure to take care of Soldiers and ensure that they get a good deal and are not taken advantage of.

Extremely niece people and helped out so much so very grateful, my experience with Kia has always been excremental

The service managers Cesar Limon and John Sanchez greeted me. They were both friendly, knowledgeable, and gave me the estimated time it would take for the completion of the service, as I would wait there. The car was completed earlier than expected and the service department let me know what they had done to include all of the regular service checks. I would highly recommend services for your Kia at this dealership. Once again an excellent service experience.

Service agent Mia Garcia was very helpful.

Really helpful and made sure we where taken care of my grandparents helped get me a car with them and took me to kia and they really helped me out and made sure i got my car

I came here for service and had to spend a good chunk of change $$$. Thankfully, I didn’t feel shaded by the service department having to do this process without my husband whose in Korea. Caesar and John (the manager) were nothing short of amazing. Explained all the charges, honored military discount without question, and lended me a loaner while my car was being serviced. Got my car back cleaned and vacuumed and it runs like new. Definitely recommend 10/10! Thanks so much you guys for all your help.

Auto parts guy (big complex) extremely no good customer service I walk in to ask for an accessory item, he was on the computer never even said he will attend me as soon as he finish on whatever he was doing. I just took off!

I took my car in for service yesterday and John Sanchez, the service manager, was extremely nice and helpful. I needed an oil change as well as my power steering checked out. I knew I needed other things done as it had been awhile since I had done some fluid changes. He came back later and confirmed it. I definitely need my belts changed due to the noise heard when starting the car or making turns. Since it was going to take most of the day, he helped set up a ride home as well as a ride back to Kia. I picked it up yesterday afternoon. Chris Castillo in service went line by line in detail of all the services done which was very nice. When I had questions on some, he explained them to my satisfaction. And when I started the car this morning, the noise was gone and the car drove so great. Acceleration, power, sounds, and the overall feel of my car made it feel almost new again and my car is a 2005 car! To say I was satisfied would be an understatement. Kia service did such a wonderful job on my car. I will use them again and I encourage you if you have a Kia, take it here for service.

Everything was great except for the guy in the finance department. While everyone else is polite, he has absolutely no manners. Very disappointed.

At first they seem nice and try to help. But afterwards they seem to just be annoyed by the customer asking questions and making sure the service they offered is up to standard, but it’s not. I would not recommend this place to get a vehicle

My check engine light came on, they had the car towed free of charge. They took the time to even change the oil and wash my car. There wasn’t anything mechanical wrong with my car. Great experience.

On May 6th, my birthday, I received an impromptu gift at VIVA KIA IN El Paso, TX!We purchased a Kia Sportage!The experience was MEMORABLE indeed!At the door we were greeted by Mr. Agustin Flores, the salesman. Attempting to describe the service this gentleman provided would be overkill.To summarize his actions in a few words,Mr. Flores is a problem solver!! Ever question we posed, he answered accordingly and above our expectations!Any possible mental roadblock we encountered, this gentleman helped us solve!His efforts with the purchase of our vehicle and were a welcomed birthday gift!We will be patrons for life!Mr. And Mrs. Bertha Guillen.

I have had a great experience with Viva Kia and I am very pleased. My car was taken care of within a day because they had to wait for a part to be overnighted. I am waiting right now to get it back in but I will definitely be going to Viva Kia for any of my vehicle issues while I have my Optima.

Nancy was amazing she took care of everything before I even got to the dealership. There was a slight hiccup with financing but Orlando fought hard to ensure I didnt need to trade in a vehicle and lowered my APR more than what I had expected. Mia also helped keep everything organized and ensured I was filled in on any miscues that there may have been. Overall this was the least amount of hassle I have ever had a dealership and will continue to do business here.

Lately, im not sure whats going on but calls are not being returned and caesar seems the be the only helpful employee pertaining to service business. I also gotta hand it to Armando Garcia the sales manager because he made it possible to speak to caesar. John Sanchez is also very helpful unsure about his position. (Could be a secratary issue) Although i know you are very busy callbacks more frequently would be appreciated even a text. My cars in for repair. I had no complaints the last time around when getting an engine replacement it ran smoothly. Im sure you all will do an excellent Job!

Was in and out in the time it took me to go to the mall and back thanks for great service

I hate giving bad reviews however I have came to Viva Kia 3 times since I’ve been in El Paso and it’s always been something. This time I scheduled an oil change three days ago I showed up today to find out they didn’t even have me in the system and I would have to wait an hour and a half before they could assist me. This is the third time something like this has happened so I will no longer be bringing my business here for now. I hope that things improve over time and that I can give a better rating at one point but as of today I am very much so a dissatisfied customer with this branch of Kia.

Nancy Marquez got me the best deal possible! She took into consideration everything that I asked for and a monthly payment that I can fit into my budget. She worked wonders and now I have a brand new car! I couldn’t be more grateful for her hard work and patience! BEST CUSTOMER SERVICE EVER. BEST EXPERIENCE EVER! Viva Kia is the way to go!

Really good service. I waited inside viva Kia for my car and I felt good measures for social distancing were kept. John was specially helpful with me even before I went to my appointment. He help me make changes I needed before my appointment.

I had a very good experience at Viva Kia. My car was serviced and it was a easy pleasant experience. Cesar was my service consultant. He was very polite and made the whole thing easy. Cierra Graves

James the sales rep was amazing to self discover my needs. I had a small car and helped my family and I to find a better nice vehicle.Thank you to Viva Kia for making an amazing customer experience.

Over all had a real smooth purchase, employees took the time to show me the inventory until I was able to find something I loved !

Professionalism, expertise and excellent service by the salesman Javier and the General Manager Rogelio Alvarez. They made the entire process comfortable and a pleasant experience. 5 STARS to them. I highly recommend this car dealership.

I am pleased to recommend Cesar Limon as service tech for providing courteous and professional service.

Worst customer service definitely do not recommend

Great experience. From start to finish the entire team was great. James went out of his way to find me the exact car and color I wanted and got it for me. Thanks guys!!

Spectacular! Cesar Limon in the service department listened to my concern and made sure I was taken care of. True professionalism!

I would like to personally thank my Viva Kia Service advisor Cesar Limon for his very friendly and professional service, he explained everything that was going to be done to my vehicle in great detail and even called earlier than expected to tell me the my vehicle would ready in five minutes and it would wash and ready when come in to pick it good. Mr. Limon Thank you

I was considering purchasing three different vehicles between Kia, Hyundai and Subaru. Although both Hyundai and Subaru had some quality features I chose the 2021 Kia Sorento cause it really met all my needs and wants that I was looking for, Thanks Viva Kia for a wonderful experience and for the professional service I received from my salesman Javier

Cesar L. was Professional, Positive, Upbeat, gave regular updates on work being done on my car. He also went through in detail on alignment of my KIA to show the numbers and what they meant. OverallCesar provided excellent Customer Service.

Went to take my car for a repair! Got Great Customer Service! Answered any doubts I had about my repair. Explained and showed me the repair. The guy who helped me out really kind and helpful. Showed me that he had my best interest and not just the company’s best interest when it came to my repair. When I picked up my car the service manager helped me out really nice as well! With what’s going on with the Covid-19 they sprayed right in front of me the interior of my car to show me that it was disinfected! Thank you so much!

The service was excellent, you can tell that they really care about the costumers. The staff was very friendly and professional. Thank you Ervey!

I wouldn’t go anywhere else to purchase my cars! Great service, very knowledgeable employees and on top of that they gave me a great deal !

Had my car serviced at Viva Kia last week and the customer service provided was excellent. Chris, the service representative, and John, manager in the service department, went the extra mile to ensure customer satisfaction. Great asset to Viva Kia organization.

Kias are a great car to own but this dealership is terrible to go to they are very unknowledgeable on everything that is kia would recommend to go to the lady cruces location intstead

Cesar is an excellent part to the service team. He is very attentive, quick to reach out to the customer with notable people skills. My services at the Montana location this year have been great and completed in a timely manner.

Worst Parts department. Never pick up the phone extremely slow employees.

Excellent service at Vivía Kia. Thank you Jose Cabrales for all your assistance and great service!

Viva Kia in El Paso provided excellent customer service and routine updates on there arrival of our new Kia Telluride. We absolutely love our new car and appreciate the help from the Viva Kia staff, especially Juan and Nancy!

I am very glad yo have given Mr. Spencer an opportunity. He listened and worked with me about getting a vehicle that had captured my eye and previous the other salesperson didnt do anything. Now i have a Kia Soul 2020 very thankful to Mr. Spencer Fields for his time now your agency has an awesome salesperson. I will recommend anyone to you all.

Went in to take care of a recall and Cesar was very helpful and professional! Keep doing what you’re doing. I greatly appreciate all the help and assistance!

Wonderful care of us during this unfortunate Covid time. Suggested possible service that may be needed in the near future since we just moved to El Paso from Louisville and our old service records were not avaible. Virgo Dei Genitrix, Maria, deprecare Iesum pro me.

Top Level Customer Service by John - Service Manager -and Cesar- Assistant Service Manager.

Professional sales associates. The friendly staff are willing to go the extra mile,to ensure you are getting the best deal,and are completely satisfied. Great place to buy a new or used car. I will definitely recommend to all my friends and family.I had a great experience, thanks team !!! :)

I recently stopped by to see their newest model SUV that a colleague just purchased for his spouse. Unfortunately they didnt have any in stock but I was fortunate enough to speak with their sales manager who addressed my questions and concerns and offered to reach out to me when he had a model available. I was very satisfied with his level of professionalism and look forward to returning back to their dealership to see first hand, the vehicle everyone is bragging about

I purchased a 2013 Honda Civic and Nancy did a wonderful job during the process!! Thank you !!!

My experience with Viva Kia was great! Cesar was my service advisor and he kept me updated and informed he provided great customer service from the beginning to the end. My vehicle was ready before the promised time which was great. I will definitely take my vehicle here again!

Thank you Viva KIA for your great customer service! Every person in the service department was professional and sincerely interested in my experience and communicated thoroughly the expectations during the entire process. They really strive to provide outstanding customer service and strived to correct any unexpected issues that are inevitable during vehicle repair.

I dont know what has happened over the years but this place has gotten much better. They were fast, explained everything to me, contacted me before working on other details, and let me use one of their cars since their shuttle service wasnt working.

Professional, kind, and hard working team members. Thanks for servicing my car guys. Highly recommended.

Overall great experience. Definitely met and exceeded our standards in getting of the vehicles we wanted at the right price point. Will definitely come back when our leases are up.

Im very sad bought a used vehicle been with it 3 months 2 of those months everything great 1 month in the shop now need to replace seals and replace head gaskets along machine shop work. Cant complaint about Juan and Octavio Yu very nice persons, but now very expensive bill coming up.Update1000.00 dlls in repairs

I have been looking around for a very long time for a car. I went to many car dealerships and all I get was nonsense. I have decided to visit Viva Kia, and I was welcome by Ervey. Ervey sounds knowledgeable and experience, he made the process very easy. He surpass my expectations from dealerships. I left feeling happy and bless.

Wanted a Rio S hatchback they didnt have in stock, figured theyd do a dealer swap or factory order. As it turned out they had a customer return like new with factory warranty EX model for about the same price as the car Id asked for. No stock? Problem solved.This was a simple cash deal. Should be real quick and easy, but auto sales managers usually want to drag it out trying to sell you stuff you dont want hoping you aint got the guts to tell em NO. No problem with that here. Jennifer (sales) kept on top of everything to keep it moving. Jesus (manager) did the same -- and even spotted a misunderstanding in the deal wed agreed to and changed it to save me about $40. Couldnt have asked for better treatment.Five stars. Real easy.And BTW, I did my homework. In its price range, the 2018 Rio hatchback (especially the S model) is better value at its price point than any of its competitors. A fairly recent major redesign where they got nearly everything right.

Great place to get a car ! Traded in my camaro for a 2020 Kia Optima S! Juan is the best car salesmen and the entire staff is amazing! 10/10 would recommend to get a car here. Best deals in town !

Excellent customer service! Definitely recommend, they are good folks here. They were attentive to my needs and concerns!

Very great sales staff my salesman was very helpful. He assisted me in finding a vehicle that fit my needs and it was all amazing up until it came to negotiating a price. The sales manager Mario was very rude not only to myself but he also seemed to be talking down his employees as well. He really made me feel uncomfortable by the way that he acted and due to this I decided to take my business elsewhere.

Excelente and fast service. They were able to help me out with everything I needed.

Great place, they take the time to explain and answer all of your questions. Returning customer!

Excellent customer service! Juan Yu and Eloy Juarez did an excellent job.

Viva Kia is definitely the place to go!! EUGENE PEREZ is mentioned in most of these reviews for a reason, we were blessed to have him as our sales representative he went above and beyond to make our car buying experience a pleasant one, very informative and knowledgeable about every car we asked about. He is definitely a Top notch salesman!! He not only did his job amazingly but he went out of his way to give great advice to my 18yr we were buying the car for which was very nice. Each person at Viva Kia was nice but Eugene definitely stands out. We will be telling everyone we know Go to Viva Kia and ask for Eugene hell make it happen!! We left with the perfect car for our daughter because of him and we couldnt be happier, we will definitely be back!!

Great service. They even showed us pictures for proof of the damages. Brandon did a great job in assisting us and made sure everything was 100% fine with our vehicle. Will be coming back.

Made a deal and, next day they wanted 500$ down, After we had done the contract.Just waisted 8 hours .Dont go to KIA!!!

Everyone was friendly and helpful, from sales to finance. Spencer Fields was patient and answered all of our questions; he goes above and beyond in making himself available to his customers, which made my experience much more pleasant than anywhere else.

The car buying experience and service was easy. The only complaint is that although I leased my car in September i have not gotten my license plates and it is May. I have had to get temporary plates 4 times and have called multiple times. Each time I go in I am told i will receive a phone call by the end of the week and it never happens. At this rate my lease will be over and i will have to turn it back in. This is my first Kia and although I love it, I would not be back to this dealership unless something changes

The people working here were very helpful, made me feel at home and at ease. Im coming back if I need anything else done; I trust them with taking proper care of my car.

I love taking my KIA Soul for service at Viva Kia, they are very fast and I always receive excellent customer service!

Give my sales man 5big stars he was wonderful went out of his way to make this purchase a pleasant process. . We love our new kia thank you.

Octavio Yu was great! He was nice and very friendly.

I take my car to the dealership for all of my maintenance. They have to correct parts and get me in on the days that fit my schedule. Friendly and helpful. Explains what was done and list anything that needs my attention. Thank you for taking car of my Car.

Everyone is super nice from sales representatives to the service

This dealership is very shady. Do not buy a car here. The management acted very unprofessional and lied about the financing of our vehicle. Once we went back the pricing of the car changed along with the vehicle warranty. When we said we no longer wanted the vehicle they blocked the car in and would not return our trade in. We are still pursuing legal actions against them. I would stay away and read all your paperwork carefully. Beware of the managers they speak badly of Casa but if you need to purchase a Kia go to Casa instead.

Mrs. King is excellent, patient and not pushy which is very important! Knowledgeable and I love the performance experience!. Very friendly and fast. Worked diligently with me to get a great deal. I was very specific about what I needed and Mrs Eleese king accommodated me and got a sell out of it. Thanks. Definitely recommend VIVA KIA!!! And don’t forget to ask for ELEESE KING !!!

These guys are hospitality! Ive gone there for a few different things at least 10 times since March and they are awesome! Friendly, helpful and energetic. Go check them out and maybe buy the KIA Stinger GT!!!

Want to pay over msrp mark ups or as they call it adendums? Come to this place. 5k over sticker for a kia? Lost your minds.

I just wanted to share that our experience with VIVA Kia was absolutely amazing! They worked with us and worked hard to make sure that our needs were met! They were very kind and thoughtful, and very welcoming, and they made sure that we left with not only the vehicle that we wanted; but we left with the best deal in town!!! Juan and Cristian are the best salesmen in the city of El Paso!. They were respectful, and very honest, and personable. They did not make you feel like just an ordinary customer, they made you feel that you were in the right place to buy a vehicle. This is our second vehicle that we have bought from VIVA Kia, and I would recommend VIVA Kia to anyone! Thank you for helping me get the car that my wife truly desired.El Paso Strong!

People were friendly. But, never did feel like I had the best deal. Had trust issues. Do like the car though.

Save your money. Horrible service. We went to Las Cruces instead.Called last week to get info. Sales rep never called back. Make sure you look at google reviews on why people don’t shop here.But thanks for helping us go to las cruces. Salesman definitely helped my husband over there.We have yet to hear from anyone in regards to buying a new car.HORRIBLE SERVICE. I don’t think they want to sell cars.If I could leave a zero I would. Calling corporate in regards to your horrible service as well.

Been looking for a new ride for awhile. I had such an amazing experience! All of the staff were so helpful! Especially Emmanuel Dominguez! He really went above and beyond to make sure all my questions were answered and comfortable I was making the right choice. He was very attentive! I would totally recommend seeing him to all my friends if they were looking for a new car to buy.

From start to finish our experience at Viva Kia was exceptional. ALEX SOTO JR was so knowledgeable and great to work with. We told him a price range and he did not show us things we couldn’t afford! We felt no pressure from him at all. We did however feel very comfortable that we were buying a great car. We will be going back to Viva Kia and ALEX SITO JR. for our next purchase!

UpdateCesar still the best service representative and I continue to have great customer service at Viva kiaSo i have bought a car from viva kia, had services done by viva kia and even had them troubleshoot my kia. Each time I have had great customer service. The buying experience was pretty good. There was a little mix up with paperwork that we had to return to fill out a form, that is the only hiccup i have had here.More impressed by the service department, each time I have had a good experience. My preferred customer service rep is Cesar. Yes its pricey, and yes you have to wait but that is the cost of owning a vehicle and proper maintenance. Rating for service i have received is five stars.When I go to buy another vehicle it will probably be from here and the new Telluride.

Very helpful staff! My experience there getting my first car was amazing with Nancy Marquez. Definitely would recommend this dealership.

Super easy experience.. purchasing my new car! My salesman Nick was super nice! And did an outstanding job on walking me through the process! Nicole, also explained the financing very clear! And at the end each employee gathered to congratulate me and do a drum roll to hit their big bell! It was excellent!

Viva Kia delivered! Most pleasant car-buying experience in a long time!

I had such an amazing experience at Viva Kia with Alex!! I came here as a first time buyer and left very happy with my Hyundai Elantra! All with the help of the awesome sales man Alex! Id definitely recommend him, hes a really sweet and helpful gentlemen that will go out of his way for his customers! My experience at Viva KIA was overall smooth and stress free!

Excellent experience and timely service Desarey from service was very knowledgeable and explain everything in detail as what was wrong with my vehicle as well as the procedures that need it to get done for repairs.