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Wilson Cycle Sales & Service, Inc.
220 Helm St, Elizabethtown, KY 42701, United States
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Wilson Cycle Sales & Service, Inc.

Comments
Sh
Review №1

Great guys thank you for taking care of my bike, wonderful service. I dont just trust anyone. Steve took care of her. Thanks

Do
Review №2

Very disappointed! Had a friend recommend them. Called and they were booked out 2 weeks. Not a problem so scheduled an appointment. Dropped off the bike day of the appointment. Two more weeks go by hadnt heard anything so we called. They said that they are getting ready to put it on the lift. In town the next day so stop by to see what they found. They never put it on the lift. Still hadnt even looked at it. Why schedule 2 weeks out if you are backed up more than 2 weeks. When we pulled up our bike is sitting outside. Not very happy they leave it outside with no protection. It could have been at home waiting protected. After talking to them they said they are still pretty full. They said we could take the bike. He would keep the ticket open and call when they have an opening. Whats the point of the first appointment. Glad to take the bike home where its protected and not sitting outside with no protection while they work on other bikes. Its been another 2 weeks and they have Not called to let us know they have an opening. Communication is key. Would have been okay with waiting if they communicated. I get being busy. Just schedule accordingly. Dont say you are getting it on the lift and at the close of the next day still not look at it. Tell people you are over a month out not 2 weeks out and still not look at it the 2 weeks you had it. Sad that this was our first impression. New to town and was looking for a good mechanic. Good news we found someone else to look at the bike. We have a new mechanic. Not only did they fix it but so happy with their job we had them do a few extras to it and spent more money than just repairs. Wilson lost money because of a lack of communication. Again we get short staff and being behind all we needed was communication.

Ch
Review №3

Solid staff!! Knowledgeable

Ju
Review №4

Stephen & the guys are Gr8....!!!No matter what.....whn tht door opens up, Stephen stops what hes doing & seeks the attention/need of Guest.Now thts customer service @ its Best!!!

Ro
Review №5

Always a great atmosphere there and good service

Ni
Review №6

They got us in for an emergency tire change while everywhere else in town was telling us itd be days. We didnt have days. Great people an great priced!

Ma
Review №7

Got me in done the work and Im happy

Ch
Review №8

Great group of guys ... will do business with all the time from now on...good service...

An
Review №9

Liked checking the bikes and stuff out!!

Ca
Review №10

Very knowledgeable and helpful

Sa
Review №11

Are favorite local cycle shop... If u have a motorcycle need they will hook u up

Ra
Review №12

This place has a COMPLETE rebuilt shop. Awesome selection of parts and knowledge. Definitely will do business with them again.

Do
Review №13

Awesome place. Great customer service. Amazing prices. Highly recommended.

Ja
Review №14

These guys are the coolest ! As a newer rider they have been the nicest people and extremely helpful. They absolutely love what they do and by talking to them they have the passion for it. They will always get my business !!

ju
Review №15

This place has always been in the clutch when it was needed to help with my harley. Thank you Steven for always taken care of your customers!

Mi
Review №16

Great shop. Reasonable prices. Doug is àwesome

No
Review №17

Great service

Jo
Review №18

Good folks and they do good work

Pa
Review №19

Excellent!!!!... Ready to have more done to my ride!!!

Ma
Review №20

Great guy...great service

Sh
Review №21

Took our motorcycle for repair, told the guys up front exactly what it was doing. Went back 4 times and they still haven’t fixed it!! Almost $1,000 later they say it’s fixed, we shall see.

Bi
Review №22

Today is a sad day, today marks the last day I will step foot in a local motorcycle store Wilsons Cycles. This place was a weekend place to hang out amongst friends and talk about old bikes pick up parts and work on bikes. Today that a decision to unjustly fire a certified Harley mechanic for no reason whatsoever shows the new character of the shop. This mechanic was more than that. This guy put his heart and soul into a a shop that ultimately turned their back on him. I could list the things he has done for Wilsons but if you have been there in the last 5 years you know what he has done. However they havent figured out what theyve done ..

Mi
Review №23

Always enjoy visiting, Dennis is a plethora of HD knowledge new and old and always willing to help.

Do
Review №24

Great folks and great service. Half the price of the Harley dealer and I’m buying local.

Ki
Review №25

Very nice and helpful staff

Th
Review №26

Great service

Jo
Review №27

Overpriced.

St
Review №28

Ni e remodel

Information
11 Photos
28 Comments
4.4 Rating
  • Address:220 Helm St, Elizabethtown, KY 42701, United States
  • Site:http://wilsoncycleshop.com/
  • Phone:+1 270-765-6304
Categories
  • Motorcycle repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:10AM–5PM
  • Thursday:10AM–5PM
  • Friday:10AM–5PM
  • Saturday:10AM–5PM
  • Sunday:10AM–2PM
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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