They fixed my Delonghi coffee machine really fast and they were very nice. I will go back for future services

We brought our Saeco Incanto machine with the empty bean hopper error to Mati. They were very professional and returned the machine to us relatively quickly. However, when we tried using it at home we got the same error on the 2nd cup, so we had to drive back and drop it off for them to replace the grinder again. The technician did explain to us that a large percent of grinders that fit this model can be defective. After the second replacement our machine works great. Were giving a 4-star rating as it seems they havent done enough testing after the first replacement to catch that the replaced grinder was faulty. It would have saved us an extra trip down there. Other than that, we would definitely use their services again and would recommend them.

Mati repaired my Breville espresso machine for me. They worked quickly and did a good job. My only complaint would be that the repair was far more expensive than it should have been. The repair was over $300 to replace a solenoid valve (cost $50) and do a descale and overall tune-up. Im not sure how much there is to tune up on an appliance with only a few moving parts. Had the cost been just $50 more, I probably would have forfeited my $150 estimate fee and just replaced the machine with a brand new one.

Not many places in the area service DeLonghi espresso machines, but it was no problem for this shop. They were very clear about the process and expectations and did fantastic, efficient work. I cant recommend them highly enough. Excellent!

This is the second time I have used Mati for a repair, and they are great! Responsive, timely and they tuned up and repaired my Vienna Plus perfectly... it works like new again. Zack (service) came out and walked me thru the basic things I should be doing daily/weekly to keep the machine in good shape. He spent quit a bit of time showing me. Great business/Great people. Highly recommend

Fast and Good service, really Happy that my Delonghi got fixed and is working perfect. Thank you.

Mati Coffee - Saeco RepairFirst I love me coffee and Second I really love my Saecos. First started with a Vienna and then for Lattes I purchased a Saeco Syntia ...... I loved it so much so I have two. One for the office (the team loves it, saves them $$ on starbucks), and for my home. Every once in awhile I need to have them serviced, every two years of so and Mati is the place to go here in the Chicagoland area. They are friendly, have a quick turnaround and most of all do an excellent job. They always come back looking close to new again. Thank you Mati Coffee! Keep up the great work. Stan owner CineAir.com

Mati Coffee is likely one of the most unprofessional businesses I have ever dealt with. They took money from us, twice, and never repaired our coffee machine, which ultimately cost my family $1,000 to replace on top of the hundreds they took to fix the original machine. There are option out there and I would suggest you seek them out. The video shows the lead after the third attempt to fix the machine....update, Matti coffee continues to try and be paid for delivering a machine that does not work; actions speak louder than words and Matti actions are indicative of a company that has little respect for its Brand or its Quality of Service! Update 10/26/2020, we will be filing a legal action against this company, we will update with the results.

Quick and professional service. So far my Delonghi is working beautifully.

Espresso/Coffee machine repair.Was referred by the SAECO website. Fast Friendly Professional. Our machine works like new.

Second time I have used Mati to repair my 16 year old Saeco Espresso Italiano and second time I came away extremely happy. Quick, professional and my machine works like new again for a reasonable cost. Would highly recommend them for any coffee machine repairs!

Took my Delonghi Maggnifica S in for service after owning it for 3years, they tuned it up changed out some old parts. Jasper was my service tech he explained a few things to me about my machine. Great guy! Also I STRONGLY recommend they espresso bean named Miscela Masini selexione D Autore

It was a pleasure to work with them.The staff are very friendly and professional. I had problem with my coffee machine, they fixed it within a week as they promised. My machine works now even better than when it was new. Highly recommend this company. Thank You Matti Coffee!!

Repaired my Saeco Incanto in few days... great customer service! Machine works great!!!!

Mati Coffee is the closest DeLonghi/Esspresso service and repair business for many miles. I have an Essprsso machine that they have now serviced twice over the past decade. Both times have been an extremely positive experience. I have an older machine and each time it comes back looking new and working like new. The prices are very reasonable and the communication process could not be better. Very friendly and professional. Im writing this review with the hope that their business will stay in operation for many years to come.

Ive had a great experience with Mati. I have taken my precious super-automatic to them twice and have been very happy with the results. In case you are wondering - two different items on the coffee maker failed and had to be replaced. Trustworthy and fast!

We purchased an espresso machine for our office and we absolutely LOVE it. Our clients and customers rave about how great the espresso is. This has been such a nice addition for us. Very reasonable prices, great tasting flavors, not only espresso, they also have tea we love as well. Thanks Mati Coffee!!

Excellent service / excellent employees. Cant say more praises for Galaya and Luca. Both are fabulous. You are treated like you are part of the family. Technicians there know their machines. Would definitely recommend Mati Coffee to all. Thank you so much!!

My coffee machine in like new condition after fast and inexpensive repair. Very friendly team. Thank you!

Fast friendly service. Great communication throughout my repair process! My goto coffee repair place moving forward.

My espresso machine broke just before Thanksgiving. I called Mati Coffee on Wednesday, and told them the make and model number of my machine. They said “yes, they can repair it.” So, on the following Monday I drove 45 minutes to drop my machine off at which time they told me “based on the model of your machine, it’s not worth the cost of the diagnostic fee and the probable cost of parts and labor.” They didn’t even look at the machine. Why didn’t they tell me this over the phone on Wednesday? It would have saved me the 45 minute trip there and the 45 minute trip back!!!Super unprofessional!

The absolute BEST! They told me that it might take up to 5 days. I had my machine back to two days! Very friendly and professional, I HIGHLY recommend!

I sent them my Saeco Magic Comfort Plus on Tuesday, they received it on Thursday (I am in St. Louis), on Friday morning I was given the diagnosis, I approved the repair, I received it back on Saturday. The unit works great. The biggest expense was shipping. I could not believe how fast I got it back!

The cappuccino machine was repaired quick and well and very reasonably priced. WOW! That was great. They did free descaling and free tune up. Awesome! The girl at the front desk was very sweet and humorous. My wife and I had a fresh coffee in the lobby. It was great.Thats the way of running a great business!

Great service! Repaired my Saeco Gran Barista within 4 days. Machine came back super clean.

They did repair on our Jura GIGA W3 machine and Im very satisficed with their service. Thank you to Mati Coffee team.

I had a problem with my coffee/espresso maker and live about 80 miles from Mati Coffee. I drove down to Mati with my machine and met with Luca who is one of the nicest people I have met. I explained that the grinder in my machine is not working and asked him if he could fix it. Luca said his business is a service center for my brand of machine. I then asked him if he had replacement parts in stock to which he said he did. I asked Luca, because I have to travel quite a distance to get to his shop, if he could fix the machine while I waited and he took the machine and said he would take care of it for me and I could wait while it was being fixed. Hey customer service representatives out there, you should only be as good as Mati Coffee with their customer service. Oh ya, also bought some coffee on this visit, not my regular brand, but Luca treated me sooo good, I thought he deserves to make another sale

They repair 2 Saeco machines( Royal Prof and a Exprelia). Great service. Highly recommended

They were able to service my coffee machine quickly, and very nice to deal with.

I am very happy with Mati Coffee - when my old espresso machine started malfunctioning I was ready to have to spend $100s on a new one, but as a last resort I took it to Mati. They quickly triaged it and were able to fix, clean, and tune it for me at a very reasonable price. The front desk as well as the technician were very professional and knowledgeable - it was very refreshing especially nowadays when people tend to throw away small appliances instead of trying to fix them.

Great service and fast turn around time. We had our Jura J6 in for repair. Will use Mati Coffee again. Highly recommended!!

Bring my coffee machine 2nd time for repair. Everything was done on time .

Im very pleased with the service.They fixed my Saeco Incanto DeLuxe S espresso machine that was having a terrible Ventilate error and was taking way too long to make coffee when it did work. Now the machine is behaving like new. The coffee is hot, coming out fast, and no errors! Thanks Mati coffee. Would definitely use again.

My company has a Gaggenau coffee maker and we have needed it serviced/repaired twice in the past year. Ludi came out to pick it up and also returned it for us, both times. Extremely knowledgeable, friendly and both times it came back looking brand new! We highly recommend!

Would recommend. Quick, professional and painless service. Got my coffee machine fixed in n out.

Thanks to MATI COFFE ...They did great job to fix my Delognhi coffee machine ....fast service, great workers !..Recomended !

They have excellent customer service.The coffe is extremely good. There prices are better than any other supplier. Their delivery time is great I received my order the next day.

Impeccable, professional, personable service and fast, qualty repair. My Gaggia works better than ever. Thank you.

Experts at repairing automatic espresso makers. The only shop I trust in the Chicago area. Very friendly, prompt & courteous service. Mati also sells outstanding espresso beans, check out their web page.

Selected Mati Coffee as it was close to my home. Ive used them in the past and always thought they were priced HIGH for repairs. But again they were local. This time I took my DeLonghi Espresso Machine to be repaired and was told it was the solenoid. Repairs were appx $250 for what they told me was a $75 part. Needless to say I was shocked. Went and picked up my machine and paid the $85 diagnostic fee. Will never recommend or use them again.

I am out of state and used Mati Coffee as they were listed as an authorized service center for my espresso machine. They responded very quickly via email to my inquiries and the turn around time for the explanation and repair was excellent. I use my machine a lot (bought a second one to use while the first was out for repairs!) - its good to know that I have a trusted company I can work with, should the need arise again!

I have had Saeco coffee machines for many years. It was very good to find Mati Coffee as they are clearly experts at repairing and servicing Saeco machines. Beautiful job, works well, reasonable cost. Gloria and Lucca both very helpful. I would recommend Mati to everyone.

Dropped off a malfunctioning DeLonghi machine that my wife loves. The machine was fully repaired and returned in like-new condition in exactly one week. Fast and friendly service was also very affordable!

I did not have a good experience at Mati Coffee.On July 20, 2020, I took my Gaggia machine in because the Brew Group would not stay in the machine and the machine leaked water. I was willing to pay the $85.00 to have them look at the machine to determine if the machine was worth fixing. I had a verbal agreement that I would be told if the machine would be worth repairing after the technician looked at it.On July 28, 2020, I was called to say the repair could be done and I chose to proceed and I picked the machine up the next day,On July 30, 2020, the machines Brew Group popped out again during its cycling process when it was first turned on. I called Mati Coffee and they had me drive back and wait for the machine while the technician made the repair. I was there for two hours.On August 5, 2020, the machine broke again as water poured onto my counter top.On August 6, 2020, I returned to Mati Coffee to drop off the machine and was asked to leave it so the technician could have the machine for a longer period of time.On August 13, 2020, I picked up my machine.On August 14, 2020, my machine broke again.I wrote an email stating that I lived 40 miles away and that to drive back to Mati Coffee FOR A FIFTH TIME, to drop off my machine, drive home, wait a week, drive back to pick it up, was ridiculous. I asked for a refund and was told no refunds were given and that is why they have a three month warranty. I decided to cut my losses and not return. I do not have the faith that the machine can be fixed and I am not willing to continue to put the miles on my car to have them make another attempt at the repair.

Excellent customer service. Fast and great workmanship. I am very pleased with the transaction. And nice coffee by the way!

My husband and I were extremely happy with the customer service and quick turnaround when we brought in our coffeemaker for repair. The work was completed in one day. Awesome!

They fixed my espresso machine and I couldnt be happier!

Got my Jura Impressa Z7 repaired by Mati Coffee. Wonderful repair, great service, fast repair. Unit works like new. And the price was right.

Super amazing customer service and turn around. Sent in our Saeco espresso Royale machine last week. It’s already on its way back to me with three repairs. Company waived the descaling and tune up charge. Very reasonable cost to repair! We have had this machine for 12 years and over 4000 coffees. It is a keeper so we were thrilled when Mati Coffee called and told us it could be repaired! Thank you for getting our machine up and running again!

Dropped off my Quick Mill QM67 for a tune up after about 2.5 years of use. Done in one week and running better than ever, and it cost exactly what I expected. Its so nice to have a local option to get basic maintenance done. This place is great!

Great timely service... customer for years!

They quickly fixed my Accademia Gaggia machine so that I could return to enjoying my espresso at home! I loved the experience so much I recommended that my mom who lives two hours away take her machine there. She did and she too had her machine quickly restored to like new.

After years of making daily lattes with my DeLonghi espresso maker I was afraid it was on its last legs and I was going to be faced with an expensive replacement. Luckliy DeLonghis customer service dept. gave me the contact information for Mati Coffee. I checked out their website, which was was very imformative and then gave them a call. Gloria was very friendly and answered my questions. I packaged up my machine as intructed on the website, Fed Exed it on a Thursday and it arrived at Mati Coffee on Friday. On Monday I received a call with a diagonosis and price quote and byTuesday afternoon my machine was back on my kitchen counter, working like new. Im extremely impressed with Mati Coffee, not only are they super friendly with great customer service but they do great work.

Great customer service! I had my Saeco espresso maker fixed by them. They cleaned it up and made it like new again before they shipped it back to me. I would recommend them to anybody. Maria in customer service was wonderful and willing to go above and beyond!

They provide good service. When you take your coffee machine for repairment you will receive a call in 3-4 business days where Kim or Any will provide you with an repair price. Once you agree to have your machine fixed they fix it relatively quickly. They had the parts for my machine and fixed it for the next day. My coffee machine is up and running! The repair was a bit pricier than I had anticipated based on the average estimate they have on their online description. But, overall, good and quick service. If you need more information about how to maintain your coffee machine the staff are very knowledgeable and provide you with answers.

My espresso/cappuccino machine broke down. I called mati right away they had be bring it in at my convenience and took care of the issue with in a week. Great service

Great Work! The professionalism in this work place is phenomenal, & I will definitely be coming back soon. Odaliz took care of me as soon as I walked thru the front door & knew exactly what was wrong with my machine. Thank you so much. Maria also gave me a few coffee samples to try out while my machine was getting repaired.

The coffe is very good. Excellent service.

Great fix of my coffee machineThank you guys I am happy again

I love my machine and when it was broke and I needed to send it away to get it fixed Mati is the only place I would trust to fix it ...They are so pleasant to talk to you on the phone their so quick at the repair and sending it back I’m so happy to have my coffee maker back and I’m so happy that these people will always be there to fix it..Thank you. Thank you

Excellent and prompt service repairs. Highly recommended.

I can relate to Mr. McKendry here. We brought our DeLonghi to Mati as well, and they came back with an estimate of almost $400. We were reluctant to pay for the repair, figuring it was close to the current value of the machine. We put off the decision long enough, that they apparently junked our $1k (new, retail) espresso maker. More than likely they resold it, but when I did eventually call, they had no record of it. Aside from the one message they left about the repair cost, we received absolutely no communication from them.

A very good coffee and great service. Always nice to deal with, quick processing and shipping.

Very glad I found Mati coffee to help me fix my home espresso machine. Expert service and my espresso machine is working better than before!

Excellent Service. Very fast. Friendly Staff. Thank you for fixing my Saeco Xelsis.

Outstanding customer service. They fixed my Breville coffee machine in two days. Very friendly place. Will see you again for sure.

Great company to work with, very competent, friendly, and reasonably priced. I will continue to use them.

Wonderful place... fantastic coffee... great people... if you get a chance and have a coffee lover in your house it is a must....

If youve ever been to Europe, you know Essse brand. Mati sells their beans. Best espresso EVER. There is no better coffee available in States. And they will repair your broken machine. Top notch service center and great people.

Incredibly helpful, informative and friendly. This is the place to service and shop for coffee machines and parts. Authentic!

Mati coffee is a fantastic company to do business with. i have been bringing my super automatic espresso machine here for 4 years . Mati coffee has taken a small appliance i bought 10 years ago and kept it running at peak performance for the last 4 years. Mati coffee has extended my original investment of $800.00 i have only been charged $200.00 and $250.00 total to keep my unit running . You might say this sounds like alot, i ask you to think about it this way if i were to by a Starbucks coffee every day for 10 years it would have cost me only $20K over the life of the unit 2, (3) shot lattes. and I only calculated 5 days a week . so to have only paid $1250.00 over 10 years for equipment and $4480.00 for Lavazza coffee . I pay 25% of what a coffee shop would charge to drink great coffee. In conclusion you should buy a machine from Mati as they have all levels of super automatic and manual espresso machines . They have friendly reasonably priced serviceand a quick turn around on any unit that needs to be fixed .

About a month ago we returned from an extended trip to discover that our indispensable Jura Impressa F7 decided that no matter how full we filled the water tank if was not really full. Suggested solution was to descale the machine...could not do that since the gremlins decided that the water tank was empty!. Mati Coffee not only diagnosed the problem, but fixed it and had it ready the next day. The cost was significantly less than if I shipped it to Jura to fix-not speak of having to endure weeks of pour over coffee!

The refurbish on my Saeco Vienna Plus was fair for the work done.

Very professional. Great fix.

I have Gaggia Baby twin that began leaking water, and subsequently sat around in storage for over a year. After a while I realized how much I missed the great espresso I enjoyed from this machine so I finally decided to have it repaired or replaced. Kim happily answered all of my questions with confidence, even as I sheepishly admitted that I left this machine sitting idle for so long. She assured me that the technicians should be able to bring it back to life, if at all possible.The most impactful observation was the spotlessly tidy, well organized workshop. I dropped off the machine and left reassured; I have often found that the conditions of the workspace directly reflects the quality of the work done there, and I was not disappointed. My old Gaggia came home within the time estimated looking and working beautifully.All of the work and parts were reasonably priced and well below the cost of replacing the machine.Also, the office was always easy to contact and everyone was very straightforward and professional.Thank you.

We have purchased expresso beans from Mati Coffee for several years know. We even purchased a Delongi expresso machine from them.It is always a great expierence ordering coffee with them. we get our orders within 2 days.Viva Mati Coffee!!!!!!!!!

Our 10+ year old DeLonhghi automatic espresso/latte maker began having problems; it was dropping grounds all over the inside instead of depositing them in the grounds container. Also, it wasnt drawing up milk for the lattes. We found Mati Coffee from the DeLonghi website and took the machine there for repair. They have a $50 charge for determining the problem cause which is waived if you have it repaired. Due to the backlog, it took a few days before the technician could inspect our latte maker, but when they called to discuss the issues, they said that they had the parts in-stock and would have it repaired by the following day if we chose to go forward. We did and were very pleased. The machine works like new. We felt that the repair charges were very reasonable. Id highly recommend Mati Coffee for repair of your coffee maker if its one of those brands that they service.

Excellent experienced service, the machine was fixed very fast and is working great!

Wonderful customer service!

Great service ☕

Took my DeLonghi Espresso Machine in for repair. Was called with an estimate of almost $300. I was under the impression that a circuit board needed to be replaced. After finally getting the Machine back home, I found it still had the same problem. I called them and they put me on with their lead tech who had worked on it. He said all he had done was reset the board and fixed a small leak. I would have been better off buying a new machine for what they charged since they didnt actually fix it.

Have had our coffee maker repaired twice at Mati Coffee. Professional, knowledgeable, and helpful service. Would highly recommend them?

A wonderful place, and coffee is amazing.I recommend

They did an amazing job with getting my 2006 Saeco Vieanna Deluxe espresso machine back to its day one condition ...and very fair price. I would recommend them

Very good service!!

Dropped off my saeco machine for repair on a Monday, it was done on Wednesday. Great service, and the machine is working great

Great service!!!! Great Coffee!!

My Rancilio Ms. Silvia espresso machine ceased to work properly and I researched several Chicago-area authorized repair centers for Rancilio machines. After speaking to Kim, who provided me with an estimate, I brought the machine in for servicing.Theyre open M-F, 9 - 5, so plan accordingly to drop and pick up during the work day.They were very polite, estimated accurately both the cost as well the time it would be ready and delivered on both when the job was done. Theyre authorized to handle several different brands of espresso machines, coffee grinders and other small appliances. They also sell (Im guessing) reconditioned, used or refurbished products as well. At some point Im going to spend money on a good, prosumer grinder that supports both drip coffee grind as well as a grind for my espresso machine and I am nearly positive I will go there to make the purchase.

Good food and great service

They sell very good Italian caffe

Great service!