Theresa and the group there are fabulous! Use for car crash repairs for last 20+ years. While unfortunate reoccurring customers, they have made the process as easy as possible. Guiding us through car rental and insurance. I have learned they should be my first call, then insurance. Quality work, and I trust them and I dont trust many. Recently helped my mom with an accident and Theresa went above and beyond, as usual. Thank you Theresa!

Repair work was done beautifully. Completed as promised. Customer service was excellent! Theresa is friendly, kind, and definitely knows her business. I’ve been coming here for years. The quality is still here, they work hard to make us happy. Hope I don’t have to return, but if necessary, I’ll be back! Thank you

The customer service is spectacular they are kind and effective they take the right amount time to give you the best work one and done no need to keep going back unless you want to the environment is professional the employees are super nice and accurate and best of all they take care of everything dealing with the insurance and tow companies they are the best. Thank you so much

Top notch customer service and work. The office kept me updated on the status of my vehicle. Highly recommend this shop and plan to use them for future vehicle maintenance.

Schaeffer came highly recommended, and they did not disappoint! I went to them after scraping my car on my alley wall, and the entire experience from estimate to pick up was very smooth. The work was more extensive than I had expected (I scraped the runner in addition to the door), but I felt very confident that their work was going to be thorough and long-lasting. I’m very pleased with my experience, and I wouldn’t hesitate to recommend them or use them again!

Excellent in all aspects. Really cant express how pleased I was with the service and work done. Looked like a brand new car.

I had an older truck (20 years old). I wanted to refresh it, and decided to use Schaeffer instead of getting a budget paint job at the cheap places. I had been there in the past for repair work after people hit our parked car multiple times in one year. Being an older vehicle made it more difficult to find parts, but they were able to get it done. I am happy with the results.

Dont even hesitate, take your car to Schaeffer Auto Body. Theresa and her staff will care for you as if you were family. Not only is her experience and expertise glaringly noticeable but the way they were able to set me at ease over my car issues was second to none. I will forever be indebted to the fine care and service I was given from Schaeffer Auto Body. Stop worrying and fretting and just go!

They do great work from our 3500 Chevy that had a accident to completely refurbing our Generators to like new condition. Highly recommend for all vehicles and industrial equipment.

We are very pleased with the replacement of rear driver side lights and covers. The work was performed efficiently and on time.

Ive been a customer bringing project cars to here for over a decade. When you want it done right, you go here. I am neurotic in a way where id noticed if someone sneezed on my car wrong. Ive had 100% ends totally meet experiences here. Go here when you want the i dotted and the t crossed. Highly recommend, will come again.

Amazing place. Found a deer with my car and got a few estimates. My insurance covered it but I wanted to see who I got a warm fuzzy feeling from and this is the place to go! Dropped my car off, they stayed in contact with me about any updates and how the progress was going. I went to get my baby back and she was beautiful. Just a beautiful as the day I bought her brand new. They nailed it and I would recommend anyone and everyone here. I even had my husband take his car there because that’s how amazing they are.

Very good service and work

This place is so awesome With having a full time job and 3 kids they made my life so much easier. After the car accident i had the best service. Super helpful, fast and professional. Theresa was so helpful. She really made the whole situation stress free. Thanks guys

First off I would love to say that this place does not just amazing work but AMAZINGLY BEAUTIFUL WORK. I had an accident back in October and I went and got estimates from 3 places and I took it somewhere else to have it fixed. After being at the other place for almost 2 weeks and still getting nowhere I made the move to take my care to Schaeffer Auto Body. I moved my car here for various reasons that I will share. The first reason is during the estimate process the owner Diane who took my information called a few days later to check up and see how the process was going so I to.d her I took it somewhere else and she said that was ok and that if I ever needed anything to call. Secondly I started having issues with the other shop and I couldnt get stuff explained to me and it was suggested that I call a lawyer and get them involved all the while my car still hadnt been looked at for a full estimate. After this I took Diane up on her offer to call if I had issues and I explained to her what was going on where she told me that it didnt sound right so she directed me to her service writer Theresa who is absolutely amazing herself. Even though my car was not at this shop for repair they went out of their way to help me understand what was going on. I have Theresa the information I had and she told me that she would get back to me and not even 3 hours later I had a call explaining everything in a way that should have been from the start. After talking with Diane and Theresa I made the excellent decision to move my car to shop that cares about their customers.they said that it would take time because they were busy and I said that was fine because as after all they did for me explaining stuff I knew I was in the right spot. They kept in contact with me the whole time during the process and I stopped by a time or two and saw the progress, and when all said and done the gentlemen in the shop did an amazing job between stripping, ordering parts, and reassembling my car, even the paint job was spot on. Looking at my car it needed fixed from the passenger door clear around to the drivers door and the body man they blended the paint so well that you cant even tell there was an accident. After all work was done they had it detailed and cleaned. I am truly happy that these people went out their way to help me and that I took the chance and had them fix my car I will and have directed people to them because there has been a lot of positive comments on how well the job. Looks and how well the paint was blended. This place gets an A+++ with me at all times and highly recommended.

Worst place ever do not trust these people they are un professional mean and poor or lack of customer service if you want to lose your car deal with them

Ive got my van fixed there on two different occasions and the workmanship is remarkable. Not only they completed the work on time but also they payed attention to the tiniest details. The office staff was really great and kind. They did all the work for me. All I had to do was drop off the vehicle and pick it up once it was done. I recommend this shop to anyone who needs work done.

Great little shop. After getting 5 or so estimates on a huge deep scratch on our Lexus, they were cheapest. (Almost entire right side of the car). Great work and faster than promised. Looked like new after.

I had a car accident and chose to come to Schaeffer for the repairs. Turns out that I never had to have the repairs, as it was totalled.But, Im writing this review to say thank you to the kind and professional staff at Schaeffer. Theresa, at the front desk, was nothing but helpful, insightful and courteous during my tumultuous and not to mention anxious time.It couldnt have been a more pleasant experience, especially given the circumstances. Thanks, Theresa and thanks Schaeffer staff.

Quick service, friendly employees.

Awesome experience with Schaeffer! My car was fixed quickly and looks great! They are my go to if I ever need work done again.

Several years ago we brought my husbands 1997 Ford Explorer here to get the roof near the windshield completely repaired due to a serious rust issue. Jim was honest with us about the repair and gave us a very competitive price since we did not have insurance to pay for this. The repair was perfect and the people we recently gave the Explorer to say it is still going strong.A few weeks ago we brought in my husbands new vehicle which had a quarter size ding in the bottom of the door to get repaired. Jim was once again honest with us about the repair, gave us a reasonable price (this was out of our pocket again) and did a very high quality job on the repair.Very thankful we have a quality and reasonable body shop in the area.

Great people

Great customer service and my car looks incredible! They had it ready on time and made this whole process stressless for me. They even cleaned the inside of the car! Highly recommend this business.

I have a brand new car with 2200 miles on it and got into my first accident in 40 years. Many auto body shops in the area and I had no clue where to go. Schaeffers was recommended to me by my cousin. He said they are family owned and have been in the area forever so I gave them a call.Richard helped me all the way. He explained everything from how the parts and colors are matched by the VIN number and what exactly they have to do to fix it to what I have to do next. I got an estimate on a Wednesday, took it in the following Monday and had it back by Thursday. They suggested and called Enterprise to pick me up and drop me off there. They just made this terrible ordeal into a fast and more pleasurable experience.They did an awesome job on my new car. It looks new again. I cant believe how well the color matches you cant even tell it was in an accident. I can tell they washed the inside of my car too. It smells new again. Thank you so much Schaeffers youve made a customer for life.

TL:DR- Extremely honest company who does great work for a great price in a short amount of time. Highly recommend.Im not usually one to write reviews, but I felt I needed to give credit where credit is due. I drove my 2008 Dodge Avenger across the country for work recently. Before returning home, I hit a large chunk of concrete that tore my rear bumper off and left it hanging by a thread (drove the rest of the way with some wonderful looking gaff tape to help it stay on). My knowledge of cars is limited, and I assumed I would have to completely replace the bumper. I looked into the costs of this and was prepared to pay a pretty penny for my boneheaded mistake.Upon arriving at Schaeffer, I even lead with Im pretty sure I need to replace my bumper. Any other body shop would have taken advantage of my ignorance and said you sure do, heres a quote. The gentleman I spoke to told me that it looked pretty bad, but that they might be able to save it, and in turn, save me a bundle of money.I scheduled and appointment and dropped off the car. Just a couple hours later, I get a call that they were able to work some magic and reinforce the brackets so the bumper would hold fast, and strong. Car looks great, and they did the work for a solid price. Saved me hundreds in the long run. Thank you for being real and taking care of me, Schaeffer!

Brought my car in for repairs after a car accident (I wasnt at fault). Had to bring my car back there again because the repairs they made didnt last 9 months. My back bumper was beginning to loosen up and separate. The mechanic told me my bumper is supposed to wiggle and shake🤣. Only reason I took it there in the first place was my insurance company recommended them and they supposedly guarantee their work for a full year. Yeah right.....never going back there again...ever.

The employees at the front desk were very disrespectful and verbally abusive. When I dropped my car off, it was running. When I picked it up the battery was completely dead, I have never had to jump my car in the 4.5 years I owned it. They “did me a favor” by jumping my car. Then all my belongings were moved and misplaced inside my car, so I called to ask where I can find them, and the lady threatened to call the cops on me. I don’t know what to say except I am sure you can find a better auto body shop that will treat you with respect!!

Outstanding customer service! Highly recommend Schaeffer! Working with Theresa was wonderful!

I have a number of company vehicles, Molly Maid of Mount Prospect and Elk Grove Village, and have had a number of occasions to need body shop services. Schaeffer is as good as it gets. These folks are professional at the counter, do highly quality work, and are reasonably priced. I highly recommend Schaeffer Auto Body.

I would give 0 stars if I could. They put a dent in my door and not willing to be considerate. My mistake was I did not notice it in shop. I am pretty sure it was not there before as I know my car. Met with standard response that we cant say that we put it there, it might have happened after you drove it etc. Overall I have had a very bad experience. I would recommend anyone not to go there. I should have gone with the cosmetic collision center which is nearby and looked more professional from the outset.

They are professional and caring, they really work with you and your insurance company to get your car repaired within the set financial parameters. Excellence in Customer Service.

I had a great experience at this body shop. Darlene was extremely helpful and considerate. Recommend this place 100%.

Horrible Service wouldnt recommend to my worst enemy, had insurance claim & they tried fixing my AC for the last 3 years, eventually had to pay out of my own pocket to get it repaired.

Teresa should not deal with any customers, being as rude as she is. It is bad for business.

Experienced and quality customer focused

They did a wonderful job fixing up my truck after it was struck by a semi! Couldnt believe my eyes!

Fantastic job done on my car!

Their work and customer service is incredible!!!

They do great body work here

Had my Jeep liberty fixed at there shop after hitting a deer a few weeks ago.They did a excellent job in repair and when I picked it up I notice that they washed it and cleaned the inside of the truck also.