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Darpet
2301 Lively Blvd, Elk Grove Village, IL 60007, United States
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Darpet
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Bo
Review №1

Very satisfied with the trim and doors prices, good quality.Perfect delivery by ⭐⭐⭐⭐⭐Mr. Jacek👍

Ma
Review №2

Have had great experiences with Darpet doors. Bought some gorgeous interior doors for our place. Worked with Ross to find the perfect doors and he was especially helpful with some closet doors. These doors are so much better than what you can find at the bigger chain retailers! Prices are decent - you get what you pay for!

Ka
Review №3

Natalia at Darpet helped me a ton. Im remodeling my first floor and Natalia helped me pick out the right look for doors, trim and baseboard. Shes extremely knowledgeable about the product and super easy to work with. Thank you so much for all your help!

Ni
Review №4

This has been my go to door store for about three years. I was working on a project downtown and the designer was doing a very modern design on a 2000 sf unit. She told me she buys all her doors here and hardware. That job went so smooth that I gave been using Darpet since. This week I ordered 13 custom doors and was in their office maybe 20 minutes. Totally knowledgeable staff and a superior product. My company is called Construction Network and Darpet is part of my Network!

Ar
Review №5

I spent a good time on a phone with Natalia, she explained me all the doors.When i came to the store she was very helpful. I wish i had more doors in my home, she served me very well. Good products

Mi
Review №6

Thank you for having a very professional delivery guy.The big driver named Jacek is very professional, helpful and has great sense of humor.We are laughing together and we didnt even notice when everything was in the garage.Thanks Jacek and God bless you.

Jo
Review №7

Jacek was a big help going above and beyond to assure we had everything we needed at the time of delivery. He was very courteous and professional. A great representation of the company. Thank you Jacek!

Ve
Review №8

I just wanted to thank Darpet for having such a great delivery man named Jacek! He made the delivery and unloading process super easy for us! Thank you Jacek!

Ag
Review №9

The customer services and the counter people ignore the customers and not friendly.. We went there twice. The Latino girl with the other with blond bleached hair talking with each other, using their phones, talking and talking and ignore us. We were waiting for so long the looked on us like we want to take their times. So many workers no help. E

Ru
Review №10

Unbelievable variety of material. Loading was painless 👍

Mi
Review №11

I did some research prior and they offered best prices. Helpful and friendly staff, was able to make an order over the email. Doors were held in stock, didnt have to wait for the delivery from the factory. Will use in the future, highly recommended.

wo
Review №12

After small turbulence, the company did what was right and exceeded my expectations. The boss--Wojtek--helps in difficult cases and did what was supposed to be for tomorrow yesterday,

Jo
Review №13

The quality of product and customer service that they provide is not worth the price. If you’re looking for custom doors go somewhere else.

Ma
Review №14

Best place to buy casing.. very nice people and super friendly.. their office has been remodeled

Ka
Review №15

Overall good experience, 4 stars instead of 5 because of the delivery guy who was rude, not willing to help and with a terrible attitude!!!

Da
Review №16

Great stuff, Good prices, Wonderful service !

Ma
Review №17

Good products but customer service/sales staff could use an attitude adjustment - some are really nice while others are looking to send out the door without what you need (my contractor uncle was working on my house and asked me to pick up supplies and they would not let me.use his account while paying for everything in cash - so not like Im putting things on someones account without payment). I was there couple of times within a month, and had to pick up my order from a different gate every time I went - and they tell you - todays pickup is at gate C and none of the gates are marked.

Ma
Review №18

I just want to say that as a homeowner is though to do it yourself especially if you dont know much about doors and trim. Marlena helped us and made our experience smooth and was very patient. We like the selection and prices were descent. Highly recommend Marlena and your business.

Ka
Review №19

During some remodeling in my home we needed to replace some doors and our contractor suggested Darpet. When there, my sales associate Marlena made the process a wonderful and easy experience. She knew exactly what I needed and helped with every detail, from style, fit, size and even hardware finishes. She made sure I had everything I needed and it was ready right on time! Great price and even better looking doors and would highly recommend asking for Marlena to get things done.

em
Review №20

Truly Enjoyed working with Ross. He was incredibly patient and very helpful. I cant wait to get these doors and trim up in my home. Thanks for all the help Ross! You ROCK!!!

Ro
Review №21

Darpet please pick up the phones promptly and do not Place us on hold constantly.When we asked for a quote please provide one to us via email within minutes of....not days after. You will lose business this way.I am trying diligently to sell your product yet I am being neglected both on the phone and electronically.Darpet please consider fixing these issues.

To
Review №22

Top for buy doors and trim pefect service .thx.Tomas

St
Review №23

This is our first experience purchasing interior doors with Darpet. Marlena, their Sale Associate, is professional, organized, detailed and a pleasure to deal with. She made our entire sales experience with Darpet easy. As a result of Marlenas attention to our needs we highly recommend Marlena and Darpet and cant imagine purchasing our interior doors with anyone else. Thank you!

Gl
Review №24

My contractor gave me this place for doors so it couldnt help to go in person. I entered and there was a group of sales men in their computers so I decided to look at doors - hoping someone would assist- needless to say, when I approached these sales me looked at me and pretended to be busy speaking their native European language laughing and playing with a stress ball. So I took my time and look at the door models and took pictures. I proceeded to the front check out counter and I had a young lady give me the worst customer service experience ever. I was looking to get 2 slab barn doors, but given my small order she said Ill have to check if we can do that order so I was pretty much RIDICULED and chased away from that place. Never have I left a place of business feeling not wanting business because it was a small order. Reading everyones elses reviews it doesnt surprise me that theyre all about BIG production and not about their customers. I would NOT recommend this place at all!!!!!

Jo
Review №25

Good quality on moulding

Gr
Review №26

I want to give them 1 star but did have one decent experience with them so I am trying to be fair. I have noticed that they like to give prices over the phone or email. When you ask for an actual proposal they then send you a much higher price. Ross always says something like this, well, we dont stock that door any more. Never mind that he just provided a phone quote two days before. I chose to spend a little bit more and purchase the doors from Maher Lumber. I will not use Darpet again. I dont have time to play price games.

Ka
Review №27

I needed help with my purchase at Darpet Marlena was there to assist me. She was very professional, answered all my questions and gave me excellent experiance at this store. Highly recommended!

Ma
Review №28

Fantastic exterior doors. Found them through online and I am so glad that I tried them. The staffs were super friends and helpful from start to finish. They made our purchasing experience very easy and convenient for us. Also, everything was explained clearly and never had any problem with the delivery. Our new door arrived at our place on time and it was in good condition. The installation was fast and professional as well. Overall, the experience we had was incredible!

Je
Review №29

This would be the best place to buy your door needs. I appreciate the fact that they are quick to respond and was honest in answering my question. I bought our interior doors from Darpet and its really nice. Great quality and very durable. The design of the doors is neat as well. They really put quality as a priority and I am really glad to have chosen them over the rest. They also explained all the options and the total costs. Truly a great company to get quality products and services. Highly recommend.

Ba
Review №30

Purched casings and doors from Darpet for couple of my jobs. Always satisfied with the product. Jakub is a great/professional Sales Man. Recommend Darpet 100%.

Vi
Review №31

We had an excellent experience from them, everyone involved in the process from showroom, measurement and installation were very professional, prompt and helpful. They gave me some great options of good quality doors to choose from for our home. The installers did a great job and the door looks great. Got so many compliments with family & friends. I give them a perfect star for their amazing service. Would definitely recommend.

Ma
Review №32

People taking orders in the front office are great, a 10!!! The guys in the warehouse are a joke, no customer service, zero motivation, could care less about your time!!!!!!!!!!

DA
Review №33

Did my due diligence by researching all possible companies for doors and Darpet had the best prices and great products. Their employee Jakub Piotrowski was extremely helpful and was very knowledgeable about the the products and services.

Pr
Review №34

Just had my new front door purchased @ DARPET. The door is really in good & high-quality, and the installers were very professional and efficient, did a great work installing the door. Couldn’t be happier with the outcome, Got good comments with my family & friends, how beautiful my door was. The good part was the price it was very fair compared to their competitors. If you need a good-quality interior door, I’ll definitely recommend DARPET.

Vi
Review №35

I have used Darpet for several jobs over the course of time. Each time I have used this company there has been minor issues that have come up. Three weeks ago, I placed an order with Darpet. I was told that they could not guarantee a delivery date for the same week, which was totally understandable. So we settled on Thursday morning of the following week. At the time of the order, I asked if this was a sure thing and I was told it absolutely would be there that morning. That Thursday arrived, and no delivery was made. I phoned Darpet and they told me there was an issue with their deliveries and it would not be possible to receive until the following day with a window of 1 p.m to 3 p.m. I was infuriated, as this meant almost two days of lost work and a disappointed customer on the other end. Darpet had little to say about the matter, and a very nonchalant attitude in addition. I asked if the delivery could somehow be pushed up to a morning slot, or if I could come and pick up the product. The answer was no, without any suggestions on how to atone for the mistake. I asked to speak to the manager, and the gentleman on the phone stated he was the manager and no one was above him. He went as far as to retort, “What do you want me to do about it?” In the end, the delivery ended up arriving just before 12 p.m. that Friday. Dealing with Darpet is a headache, and they don’t stand behind their promise. They don’t value their customers, and therefore do not deserve your business. I won’t be doing business with Darpet in the future and I suggest you don’t either.

Gr
Review №36

It was the biggest mistake to come back and work with them ... one day they are selling product at one price point, two days later 5% more, one month later 17%. When You walking in You play lottery since Your price depends of Your sales-rep. Definitely avoid ROSS, without reason he was changing my price level . SAVE MONEY AND AVOID THIS PLACE

Da
Review №37

Great customer service provided by Jakub Piotrowski!

Fr
Review №38

They have great products with a great price. Friendly staffs and the management were fantastic. This would be the best place to buy your window or door needs. We highly recommend this company.

Ma
Review №39

Good prices. Low quality but works. Really bad customer service.Edited.I just took off 2 more start. Its very hard to communicate with the stuff in the office. Waiting in line for half an hour, begging to call you back. Still, nobody cares. After all this hassle now Im trying to pick up the material in their warehouse. At least here I never had issues. Well, times change. Theres one guy loading the orders and maybe five guys standing around doing nothing pretending theyre busy. When I ask for help they were just laughing and didnt care at all. There are so few people in line ahead of me. This is a freaking joke. You buy materials from them and you cannot even pick it up. This is my last time Im shopping here after many years. There are other places similar to this one, just bit farther. Although I prefer to be with someone who actually wants to do business with me. I think the sad part is, it was pretty well run business years ago.

Al
Review №40

Great staff and pricing. Theyll help you anyway they can. All the staff are very polite. Theyll always greet you with a smile. Great place to go for doors and trim

St
Review №41

I think they improved customer service, nice people!

Pa
Review №42

I would give them no stars if possible. Received flooded damaged trims that they were not willing to exchange. Horrible customer service !

Da
Review №43

Good prices, excellent selection. Definitively worth the trip for a larger purchase. Only one issue: Every time it takes about an hour to get my merchandise, there should be more employees helping with loading materials. Its very frustrating when you see several trucks ahead of you.

Da
Review №44

I had my client call asking to make the impossible, possible. I spoke with a very kind lady named Maggy.. She was able to let me know the status of my special order and even was able to push the order through quicker than expected. At the end of it all not only was my customer exstatic but I will be a returning customer myself!

MA
Review №45

Its been about a year or so since I last shopped with my contractor here and things have changed. Nicer show room, modern trim wall, door display updated, and the waiting room in the back which is great!!!. The thing I did admire more when I 1st visted Darpet were the 2 old front desk girls. They were always smiling and happy. I felt welcomed and they helped with questions while waiting for a rep. They still are there now they are in the back row of the office. Good deals then and even now. Some of the reps can be too harsh, but I recommend JAKUB or ROSS. Ross will go out of his way for his customer. JAKUB is newer, but he was very helpful and asked questions to make sure we got what was needed.

Gr
Review №46

Great quality door at a fair price, they helped me to find a perfect door for my home and as we installed it, it was very beautiful, sturdy and elegant looking. So happy that I purchased a door from them and I’m so happy that I choose to purchase from them. :)

Ri
Review №47

This is my go-to spot for home doors. Good service, friendly, considerate and great prices! Their products are in good-quality.

Pa
Review №48

We had an absolutely terrific experience with Darpet when we decided to replace a couple of door two months ago and they guys did a great job. The windows we ordered were delivered on time and was awesome! The windows look really fantastic and the cost we spent was very reasonable. Thank you so much Darpet for a wonderful window!

Ba
Review №49

Darpet is awesome. They have a wide selection of doors, windows both residential and commercial. The staff is friendly and always helpful. Highly recommended for all interior finishes. They also carry solid and mdf trim materials. Lots of styles to choose from and most items are in stock.

Ca
Review №50

Ross helped me out with my recent door order, he is amazing and always provides fair pricing, an accurate lead time, and he even gave me great installation information. Talk about a well rounded employee.

El
Review №51

If you are looking for new or replacement doors, I highly recommend talking to Jose at Darpet Windows, Doors and Trim. He listened to out questions and concerns, then addressed them. Our doors are ordered and we look forward to seeing the finished product!

Lu
Review №52

Just bought 6 interior doors and will vouch for them anytime. Delivery and the whole process overall was hassle free. A+ guys and services. Will definitely deal with Darpet again.

li
Review №53

I had great experience dealing with Darpet. It took several changes to my order, but the rep I was dealing with, Edward, was great. He was very prompt responding to my emails and calls. He was extremely patient, professional and couteous. Along with the selection, price, and very quick delivery, it would be hard to find other place like such.

Au
Review №54

Bad bad service. And for that obviously my company left a bad review. If business was run by a pro thwy would try to call make it right, but instead they shut diwn my account. Pathetic. Only unprofessional idiots do that. And if someone needs same prices but better customer service please let me know and i will share my contacts. Good luck with your business losers.

Ge
Review №55

Ive purchased doors from Darpet and they have great products with great best prices. The checkout process was a breeze and they helped me figure out what size doors to get based on the measurements I had taken. Darpet is an enormous regional supplier but their office is nice and the representatives all seem very friendly. I recommend Darpet based on their prices, quality of doors, and great customer service.

Jo
Review №56

Great place. Has a great selection of trim for great price. Blows Home Depot and Menards out of the water.

Je
Review №57

Dont bother calling them on the phone, they place you on hold for hours and never check back with you.Worst customer service Ive ever had and Ive been in construction for over 30 years.But I guess thats how they operate.

Os
Review №58

Dont get ripped off and stay far away from this place. Bad prices for the worst quality doors in the world. The paint chips away instantly and doors crack, deform within days after installation with temperature/humidity changes. My low income family had to pay for a complete redo with purchased doors from Menards weeks later. 33% cheaper and better quality at big box store: Menards. Companies like this should be jailed for what they do to people who cant afford to be ripped off.

se
Review №59

Very poorly experienced, I ordered one door that was supposed to be picked up next week, I finally took the door after a month, every time I called a question when it be ready, I hear next week. Finally, I picked up the door unpacked, It was fear to transport it to not splash the glass. never again .

Ha
Review №60

Excellent store. Good quality of goods and fast service. Thanks

wi
Review №61

I was in and Marlena took care of myself and husband I have to say she was very professional and knew a lot, I have to say she is driving force to the company I will be handing her name to friends and family.She is a Diamond in the ruff

Be
Review №62

DarpetDefinitely the lumber specialist and detail supplies that you can pick up on a dime when needed,. Prices are unbeatable and quality is equal. Use them for business and see the quality of the finihsed product last and excite all that see it.

An
Review №63

Avoid this company. Never returns calls unless you place big orders. Owner is idiot who doesnt care about anything just to sip his tea while customer tries to talk to him.

vi
Review №64

Best place ever!!! William Vera has been the most helpful person for almost 2 years now!!! Much appreciated DARPET!!!!

Ti
Review №65

Great help

Je
Review №66

Great staff, EXTREMELY helpful. I will be coming back here for now on with all my project needs.

Ma
Review №67

Always brisk and efficient.A little rude because they have to move a lot of product.Unbeatable price.

Mi
Review №68

Horrible Experience. Very Bad customer service and zero communication. I have a special order that I have been waiting on for over 6 weeks. I have been strung along every time I call for a status and have never received a return call after being told they would call back multiple times. Stay away from relying on these people for anything.

Ad
Review №69

Very good price for trims, recomended this place,

BD
Review №70

Great selection, good prices but the problem is if you leave the massage at front desk they never return the call that is my experience with Darpet.

Er
Review №71

Good service as always

To
Review №72

Great product at a great price with friendly management.

Zb
Review №73

Nice & professional people

Ma
Review №74

Great doors 👍

an
Review №75

Terrible service and products. Cant talk to manager which is always on vacation or meeting.

Jo
Review №76

Prices are ok but many times when I call they are too busy and when I leave a name and phone number now one calls me back. I like the fact that they have many doors in stock.

Ne
Review №77

Great group to work with.

Ro
Review №78

A++++

Pe
Review №79

Good

li
Review №80

Awesomes prices!!!!

Ga
Review №81

Bad service and very cheap material.

Ca
Review №82

Good

Information
37 Photos
82 Comments
4 Rating
  • Address:2301 Lively Blvd, Elk Grove Village, IL 60007, United States
  • Site:http://darpet.com/
  • Phone:+1 847-364-1122
Categories
  • Building materials store
  • Door supplier
  • Millwork shop
Working hours
  • Monday:7AM–4PM
  • Tuesday:7AM–4PM
  • Wednesday:7AM–4PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:7AM–4PM
  • Sunday:7AM–4PM
Service options
  • In-store pickup:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
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